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ベストウェスタン ソノマ バレー イン & クリュッグ イベント センターの口コミ

3 out of 5
ベストウェスタン ソノマ バレー イン & クリュッグ イベント センター
550 2nd Street W, Sonoma, CA

口コミ

8.8

非常に良い

評価 10 - 1005 件の口コミ中 549 件が非常に良い" "
評価 8 - 1005 件の口コミ中 313 件が良い" "
評価 6 - 1005 件の口コミ中 79 件が普通" "
評価 4 - 1005 件の口コミ中 37 件が不満" "
評価 2 - 1005 件の口コミ中 27 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

6/10 (普通)

Okabe

家族旅行
料金なりの施設です。 7-11が近くにあり、ショッピングできる場所も正面にあり、便利でした。 洗濯もできるので助かりました。
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear OkabeThank you for taking the time to post a reveiw. I apologize if you were not informed prior to arrival about the parking fee. I am happy that everything else worked well for you.Thank you for choosing our hotel while you were in Sonoma.Best RegardsK Comfort

6/10 (普通)

Rina

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在

4/10 (不満)

Janet

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed there before. The lobby was under construction and the breakfast was in the lobby and no seating. My bathroom had used towels! For the price I paid I was shocked and so disappointed! I feel a refund would be in order.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Janet,Thank you for taking the time to post a reveiw. I am very sorry that you felt that the newly renovated did not meet with your expectations.I am very sorry that the towels in your room had stains on them but I can assure you that they were not used. I wanted to let you know that we have recently received an order of new towels that we have been waiting on.Soon we will no longer have a temporary lobby and we hops that you will consider giving us another opportunity to provide you with an improved experience.Kindest RegardsK Comfort

6/10 (普通)

RAFAEL、Santa Maria

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Bad bed
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Rafael,Thank you for taking the time to post a reveiw. I am very sorry to hear that you did not like the bed. It is a brand new Serta Perfect Sleeper mattress that was purchased about 2 weeks ago.I hope that you would be willing to give us another opportunity to provide you with an improved next stay.Best RegardsKendall C

4/10 (不満)

Juan

気になった点 : 清潔度
2024 年 5 月に 1 泊滞在

8/10 (良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The only reason I gave only 4 stars is that the property is undergoing a major renovation to be finished in the next month. It is impossible to rate cleanliness. Reno’d rooms are very nice. Nice pool and hot tub. One block walk to the square. We will go back.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Eileen

良かった点 : 清潔度、スタッフとサービス
The property is under construction so the checkin process was a bit tedious and slow. The lobby was all boarded up and thus check in was in a hotel room…The two employees were doing their best. They were as efficient as they could be. My room was beautifully renovated which I why I gave 4 stars
2024 年 5 月に 1 泊滞在

6/10 (普通)

Dennis

家族旅行
気になった点 : 施設のコンディションと設備
Under construction. Breakfast is not very good. No sign of staff. Great location in Sonoma
2024 年 4 月に 3 泊滞在

8/10 (良い)

Marc

家族旅行
良かった点 : 清潔度、設備とサービス
N
2024 年 4 月に 2 泊滞在

8/10 (良い)

Patti

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Awesome
2024 年 4 月に 1 泊滞在

6/10 (普通)

Allison

カップルで旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
A great walkable spot to downtown. Facilities were average. Staff was not friendly or helpful. Price seems too high for what you get.
2024 年 4 月に 3 泊滞在

8/10 (良い)

Pierre

良かった点 : スタッフとサービス、施設のコンディションと設備
Renovation
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Julia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was very clean and lovely, and the beds very comfortable. The courtyard with hot tub, sauna and pool was beautiful and we enjoyed all three. The area is very walkable and the room was cleaned promptly each morning. Only reason for 4 stars instead of 5 is because part of the property is under renovation so the lobby was temporary and the breakfast was not complete.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Shauna

2024 年 3 月に 2 泊滞在

6/10 (普通)

Nadine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
March 2024 Facility was under renovation. Remodeled rooms not completely finished. Entry way to Inn blocked, had to circle the block and enter via the exit driveway. Heater in room very noisy, turned it OFF at night. Hot shower water not hot enough. Small makeup mirror at sink missing. Lighting dim. Website advertises Complimentary Sonoma Country Breakfast...was actually a continental breakfast in the makeshift lobby. Staff was polite and accommodating, but certain parts of the experience were not as satisfying as hoped, or expected. Perhaps when the remodel process is totally completed and management has given the entire facility a thorough test run a higher rating will be warranted. PS would be nice to have a couple electrical outlets in the outdoor fire pit area for phone charging.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Brian De

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed at this property for a number of family trips., Enjoyed staff and convenience.. Of other facilities near property
2024 年 3 月に 4 泊滞在

8/10 (良い)

Noel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff and management were very helpful when our plans changed due to a death in the family. Beautiful newly renovated room. Great new shower. Walking distance to Sonoma Film Festivsl events and fabulous dining spots. Loved the fireplace, as always. Great place to stay in the Sonoma / Napa area especially for Infineon Raceway. Cheers
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Roberta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

6/10 (普通)

Margaret

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Victoria

2024 年 3 月に 1 泊滞在

8/10 (良い)

deborah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice location, friendly service. Heat in room loud, fridge did not work
2024 年 3 月に 1 泊滞在

8/10 (良い)

Edgar

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Brian

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
See scores.
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Juan

家族旅行
良かった点 : 清潔度、スタッフとサービス
Booked a 1 night stay (sun-mon), once we arrived we had to wait til after lunch to get a room -not a problem that normal. After a good day around town, one expects and nice comfortable relaxing good night rest in their room, right? Well let me tell you, the hotel is in a renovation stage (which Expedia nor the Best Western website doesn’t disclose). We actually got an updated room but we had to suffer the consequences of electrical work not done correctly. Our vanity mirror had a built-in light and we couldn’t even turn off. The bathroom exhaust fan remained on all night, switch would turn off but it kept turning back on. Can picture this? We couldn’t even sleep due to the light on and the noise coming from the bathroom. Also the front door lock was not working properly. I called the front desk to see what can be done. Shortly, the maintenance groundskeeper came by and was dumbfounded on the issues. He said he would report it in the morning and that’s that! SMH I was not only upset but now I had a restless night when you’re supposed to be enjoying a weekend anniversary getaway. To top it off, at 630 in the morning, we started to here work trucks parking right next the our window. Just imagine all the workers unloading all their tools on Monday morning? So- no sleep all night and now the noise of the construction. Not nice

6/10 (普通)

Laura

良かった点 : 清潔度
気になった点 : スタッフとサービス
Penalized for reserving thru Hotels.com
Check-in seemed ok until we went to our room and found it only had one bed and not the two that I'd specifically reserved. My reservation clearly stated "2 queen beds and balcony," and we got no balcony and one King. I went back to the desk and he said "Your reservation through Expedia is for one standard room, and that's what I gave you." I said "No, my reservation was through Hotels.com and it clearly states 2 queen beds." Neither of us knew that Expedia and Hotels.com are merged nowadays, NBD... but when I reserve two beds that's what I expect to get. He "read into it" further, and said, "Oh, here it is, 'Due to construction, the second bed is the sofa bed.' It should be all made up for you, just pull it out." Does anyone equate a sofa bed with a real Queen bed? It was crap. Sofa bed was not made up so we waited for the maintenance guy to bring us sheets. IMHO we shouldn't be penalized for reserving thru Hotels.com, -OR- the hotel should have told us that they are under construction and therefore, cannot guarantee us the room we requested. We were clearly in a recently remodeled room, and the light switch for the sink lights didn't work, so they wouldn't turn off and there's no door. We had to sleep with the lights on all night. I don't plan to reserve rooms through Hotels.com NOR Expedia again, and I do not plan to return to this Best Western. The clerk could have tried to accommodate us but he showed no concern, did not apologize, did not try to make it up to me.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Noel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Place was under construction but the rooms were clean and comfortable. Located in a very local area. Will be back!
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfet
What a great place to stay. Keep the price right, and this is a GEM.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Thomas

2024 年 2 月に 1 泊滞在

8/10 (良い)

Candace

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I've staid here multiple times, always good and in a convenient area. This time they had construction going on which was no fun but not a big deal.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Brent

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在

8/10 (良い)

Luis Francisco

良かった点 : 清潔度
2024 年 2 月に 1 泊滞在

6/10 (普通)

Lisa、Sunnyvale

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We have stayed here before when we go wine tasting in Sonoma. It's a short walk to the plaza. The free breakfast is good. We love the hot tub. Be sure you have a room on the first floor with a convenient sliding glass door to the garden.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear LisaThank you for taking the time to post a reveiw. I am happy to hear that you enjoyed your recent stay with us. I sincerely hope that the next time you visit Sonoma Wine Country you will consider staying with us again.We hope to see you soon!Best RegardsK Comfort

2/10 (非常に不満)

stephanie

気になった点 : 施設のコンディションと設備
2024 年 1 月に 1 泊滞在

8/10 (良い)

Janet、Longmont

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Josh

2024 年 1 月に 4 泊滞在

8/10 (良い)

Erick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I don't understand the five-dollar parking pass thing. As I understand,non-guests were using the parking spaces. So I had to pay $5.00 for a pass. It's just a piece of paper. Only one place to get it. It should have just been handed to me. I know it's just five bucks, but if I hadn't paid it you would have towed the car of a legitimate guest. I hope you choke on it.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear ErickYes we charge a parking fee as many other hotels do. Non guests are not allowed to park or they would in fact have their cars towed. We have workmen on the property doing a large project. The only people property who park on our property are our paying guests, staff and vendors. And thats it.Frankly our parking fee is far lower than most properties.Thank you for the nice comment.Happy New Year to you K Comfort

2/10 (非常に不満)

talina、oakdale

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Olivia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Bipinbhai

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Desta

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely property - we'll be back!
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear DestaThanks for the nice rating and comments. We look forward to seeing you again soon in Sonoma! SincerelyK Comfort

8/10 (良い)

Masanori、SUNNYVALE

良かった点 : 設備とサービス
2023 年 12 月に 1 泊滞在

6/10 (普通)

Amy

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Rogelio

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Fred

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Centrally located in the center of Sonoma. A large shopping center directly across the street, and only a short walk to the main town square. Room was quaint (not modern) but very clean and comfy. Even had a wood burning fireplace (supplied with duralogs). Simple grab & go continental breakfast (tasty muffins and bagels). Only complaint is that the HVAC unit is very noisy at night.
2023 年 12 月に 3 泊滞在

2/10 (非常に不満)

Rebecca

2023 年 12 月に 1 泊滞在

4/10 (不満)

Nick

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Pamela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jaume

2023 年 12 月に 1 泊滞在

8/10 (良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Michael

2023 年 12 月に 3 泊滞在