Dear Satomi-san,Thank you for taking the time to share your feedback with us regarding your recent stay at Sofitel.We are delighted to hear that you enjoyed your overall experience with us. Your satisfaction is our priority, and we appreciate your valuable input regarding the check-in and check-out process. Please rest assured that we will review your comments with our team to ensure that necessary improvements are made to enhance the efficiency of our front desk services.We sincerely apologize for any inconvenience caused and appreciate your understanding. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to us.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regardsJustin PhuaSofitel Singapore Sentosa

Dear Masaki, Bonjour from Sofitel Singapore Sentosa Resort & Spa. Thank you for connecting with us via this review.We look forward to welcoming you back.Warm regards,Sutha KatreddiDirector of Front Office

Dear Shinichi,Thank you for having taken the time to share your invaluable feedback with us and we sincerely apologise for the disappointing experience you had faced while staying with us. As the guest experience and satisfaction are of paramount importance to us, please rest assured we value your invaluable feedback. Kindly advise us of the date and time of your convenience as well as the way of communication for us to further understand the experience you have had and this will enable us to continuously improve upon our standards to provide our guests with an exceptional stay.We appreciate the time and effort you have taken to contact us and I sincerely hope that you will give us another opportunity to restore your confidence in us.Warm regards,Sutha KatreddiDirector of Front Office

Dear Takahiro,We very much appreciate your rating regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours which will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Matthew LeesbourneDirector of Quality Assurance

Bonjour Kazuki,Warm greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for having taken the time to share your feedback with us. We will continue to take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming back in the near future. Warm regards,Matthew LeesbourneDirector of Quality Assurance

Bonjour Koichiro, Warm greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for having taken the time to review your stay. We have taken note of your feedback on the arrival and departure experience and have shared with the team in our endeavour to continuously improve upon the standards. Once again, thank you for having taken the time to review your visit.Warm regards,Matthew LeesbourneDirector of Quality Assurance

Dear AKI,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for making our day and for going out of your way to connect with us through this review on Expedia.We look forward to welcoming you back in the near future for another Magnifique experience. Warm regards,Matthew LeesbourneDirector of Quality Assurance

Bonjour Fumimasa, Tropical greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for taking the time to leave us with this fantastic review. We look forward to having you again soon.Warm regards,Matthew LeesbourneDirector of Quality Assurance

Dear Toshie,Thank you for having taken the time to share your invaluable feedback with us, and I am heartened to know that your overall stay experience was enjoyable. As our guests’ experience is of paramount importance to us, we would like to reassure you that we will share your feedback with the respective department, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming you back in the near future. Warm regards,Matthew LeesbourneDirector of Quality Assurance

Dear Kawamoto,Thank you for having taken the time to share your invaluable feedback with us, and I am heartened to know that your overall stay experience was enjoyable. As our guests’ experience is of paramount importance to us, we would like to reassure you that we will share your feedback with the respective department, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming you back in the near future. Warm regards,Matthew LeesbourneDirector of Quality Assurance

Bonjour shu,Warm greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for having taken the time to share your invaluable feedback with us, and I regret to learn that your overall experience had fallen short of your expectations. We sincerely apologise for the disappointing experience you had faced. As guest experience and satisfaction are of paramount importance to us, we will continuously improve upon our standards to provide our guests with an exceptional stay. We appreciate the time and effort you have taken to contact us and I sincerely hope that you will give us another opportunity to restore your confidence in us.Warm regards,Robert GauerGeneral Manager

Dear Eiji,Thank you very much for your gracious rating regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Robert GauerGeneral Manager

Greetings from SOFITEL Singapore Sentosa Resort & Spa! Thank you for your recent stay with us and we appreciate you taking the time to do the survey. The team looks forward to welcome you back in the near future for another rejuvenating stay!

Dear Tosichan, Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Quality Manager

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Quality Manager

Bonjour Guest, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First and foremost, thank you for selecting our resort as your holiday destination in Sentosa Island, Singapore. It is always a great pleasure to read such a heartfelt review from guests who enjoyed their recent stay at our resort. I am truly delighted to know that you were enjoying your stay with us and surely I will share your feedback to our team to motivate them even more. Once again thank you very much for your review, and we do look forward to welcoming you back for another magnifique experience in our beautiful resort. Sincerely yours, Piotr Kupiec General Manager

Bonsoir Guest, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination. Thank you for making our day and for going out of your way to connect with us. I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding. Thank you again for sharing your experience, and we are looking forward to welcoming you in the near future for another magnifique experience. Sincerely yours, Piotr Kupiec General Manager

Bonjour Guest, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Piotr Kupiec General Manager

Bonjour Guest, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination. Thank you for making our day and for going out of your way to connect with us. I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding. Thank you again for sharing your experience, and we are looking forward to welcoming you in the near future for another magnifique experience. Sincerely yours, Piotr Kupiec General Manager

Bonjour Guest, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination. Thank you for making our day and for going out of your way to connect with us. I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding. Thank you again for sharing your experience, and we are looking forward to welcome you in the near future for another magnifique experience. Sincerely yours, Piotr Kupiec General Manager

Bonjour Guest, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Piotr Kupiec General Manager

Bonjour Tomoe, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination. Thank you for making our day and for going out of your way to connect with us. I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding. Thank you again for sharing your experience, and we are looking forward to welcoming you in the near future for another magnifique experience. Sincerely yours, Piotr Kupiec General Manager

Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sheeva Richard Guest Experience Director

Bonjour, First and foremost, thank you for selecting our resort for your holiday destination in Sentosa Island, Singapore. Please accept my most profound apologies for the unpleasant experience you had. Rest assured that your concerns has been addressed to the related department and appreciate you bringing these to our awareness. Once again thank you very much for sharing your comment with us and It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Sheeva Richard Guest Experience Director

Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sheeva Richard Guest Experience Director

Bonjour, Thank you so much for your feedback! We are so glad to know that you enjoyed the breakfast at our restaurant Kwee-Zeen, and we do apologise for any inconvenience that you experienced during stay, rest assured that it has been addressed to the related department for our improvement. See you again soon for a better and more flawless experience. Sincerely yours, Sheeva Guest Experience Director