Dear PiyushThank you for providing us with detailed feedback. We value your insights regarding our hotel and are pleased that you enjoyed the services offered and the location is convenient for your needs.We apologise for any inconvenience caused during your stay. Your feedback is invaluable to us, and we will take it into account as we work to enhance the overall guest experience.We hope to have the opportunity to welcome you back and to exceed your expectations in the future.Yours sincerelyJill GohGeneral Manager

Dear SeanThank you for taking the time to leave your feedback on your recent stay at Mandarin Oriental, Singapore. We are pleased to hear that our colleagues’ warm hospitality created an impeccable experience for you. We look forward to the opportunity of welcoming you for yet another exceptional stay.Yours sincerelyJill GohGeneral Manager

Dear RolaThank you for sharing your feedback with us. We're delighted to hear that you enjoyed the great room with its spaciousness and the beautiful sea view. We sincerely apologize for the dissatisfaction with the late-night room service, and we will certainly address this issue to ensure improvements in our services.Thank you once again for sharing your thoughts, and we hope to have the pleasure of welcoming you back soon for an even more enjoyable stay.Yours sincerelyJill GohGeneral Manager

Dear LauraThank you for taking the time to share your thoughts on your recent stay. We're pleased to hear that you enjoyed the pool area; however, we regret that certain aspects of your experience fell below expectations. We apologise for the inconvenience caused by the bathroom entrance design. Your feedback is valuable, and we will certainly consider it for future improvements.We appreciate your candid comments on the elevator experience and will address this matter to enhance our guests' efficiency and ease of use.Regarding the pricing, we understand your concern and continuously evaluate our offerings to ensure they align with the value we aim to provide. Therefore, we appreciate your feedback as it helps us strive for excellence. We hope to welcome you back in the future, providing an enhanced experience that exceeds your expectations.Yours sincerelyJill GohGeneral Manager

Dear DavidThank you for taking the time to write us a review on Expedia. We are pleased to hear that you had a lovely stay with us. We are also glad to know that you appreciated our beautiful swimming pool, sumptuous breakfast offerings, as well as our ideal location in the heart of the iconic Marina Bay.We understand your concern regarding the prices of our dining offers and would like to assure you that our Food & Beverage team will take your feedback into consideration.We hope to have an opportunity to welcome you back for another wonderful experience.Yours sincerelyJill GohGeneral Manager

Dear Rebecca AnnThank you for your sharing a candid review following your recent stay with us. As we always strive to deliver exceptional experiences, it is with regret to hear that we were not able to achieve our goal of delivering the seamless experience that the Mandarin Oriental brand is known for. Please be assured that our team has taken careful note of your feedback and will use this to further improve our guest’s experience. On a brighter note, we are pleased to hear that our warm service is a positive highlight of your stay. We hope that you will grant us an opportunity to provide you with a more memorable stay in the future.Yours sincerelyJill GohGeneral Manager

Dear AlexanderThank you for your wonderful review.It is with delight to hear that you had a lovely stay with us during the festive season. We are glad that the stunning view of the New Year’s Eve fireworks from our beautifully appointed Marina Bay View Room had contributed to making your stay exceptional, along with our hotel spaces’ transformation. We are heartened by your recognition of the warm service rendered by our colleagues, especially the team at the Front Desk. I look forward to sharing your encouraging words with the team.We hope to welcome you back again.Yours sincerelyCindy KongHotel Manager