We gave five stars for all categories. Location is wonderful with easy beach access. Great indoor/ outdoor space and layout for large groups. We have a few minor comments for improvement. None were show-stoppers. We would have appreciated a few staples - coffee filters, napkins, shampoo, conditioner, more soap in each room and kitchen basics (such as tea, coffee, plastic wrap, and cooking oil) would be a very welcoming gesture.
It should be noted that sparkling clean also resulted in slippery floors and stairs. The lukewarm hot tub should have been checked before we arrived as the pool spa had issues with low water, automatically turning off the jets ,and the temperature was not hot enough. Calls to the property manager eventually got the jets working and the water temperature a bit higher, yet not to 104 degrees.
Some of the shower fixtures are a bit loose and finicky. Consistent water pressure was an intermittent issue.
On the third floor, there is one small bathroom for the three bedrooms. One of the sinks and a drawer needed repair. A couple of the bathrooms looked like they had not been updated to the standards of the others.
We had bad weather one evening (actually a tornado warning) and while we were out, maintenance came in to the house and tied down and secured the outdoor furniture. Unfortunately, the chairs and other furniture remained unusable (we could not budge the ties) for two days even though the storm had passed the first night. We were surprised that they did not come earlier to re set up the space. It was also at this late time that the issues with the pool spa / hot tub were addressed.
Maybe there was a communication issue with and between maintenance and the property manager. In general, the property manager was responsive to our concerns. On the first day she brought over some starter supplies at our request.