Colonial Suite Pool | バスルーム | バスアメニティ (無料)、ヘアドライヤー、バスローブ、スリッパ
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ヘリテージ スイーツ ホテルの口コミ

5 out of 5
ヘリテージ スイーツ ホテル
Wat Polangka, Phum Slok Kram, Siem Reap

口コミ

9.6

最高に素晴らしい

評価 10 - 254 件の口コミ中 200 件が非常に良い" "
評価 8 - 254 件の口コミ中 40 件が良い" "
評価 6 - 254 件の口コミ中 11 件が普通" "
評価 4 - 254 件の口コミ中 3 件が不満" "
評価 2 - 254 件の口コミ中 0 件が非常に不満" "

9.6/10

清潔度

9.8/10

スタッフとサービス

9.4/10

設備とサービス

9.4/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

KENJI

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
綺麗で良かったです！ スタッフも親切でした！
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Masahiro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 3 月に 4 泊滞在
GMからの返信 (投稿日 : 2023 年 5 月 3 日)
Dear Masahiro,Thank you for taking the time to share your review. We hope very much to welcome you back to Heritage Suites Hotel in the near future.Warm regards,General Manager

10/10 (非常に良い)

Ota

良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
2022 年 12 月に 3 泊滞在
Sethya からの返信 (投稿日 : 2023 年 1 月 13 日)
Dear Guest,Thank you for good feedback and we are looking forward to welcoming you to Heritage Suites Hotel in the near further.Best regards,General mangaer.

8/10 (良い)

YOKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 2 泊滞在
Beatrice Cruzからの返信 (投稿日 : 2020 年 1 月 4 日)
Dear Yoko, Warm Greetings from Heritage Suites Hotel. We would like to thank you for your 8 out of 10 review. Kind Regards, Beatrice Cruz Community Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
スモールラグジュアリー　美味しい食事と心優しいフロントスタッフ　静かな時間を過ごせました
2019 年 1 月に 3 泊滞在
Guest Services Team.からの返信 (投稿日 : 2023 年 3 月 14 日)
It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

6/10 (普通)

Fun、japan

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
水が鉄臭い。スタッフはフレンドリーだが、施設の老朽化が否めない。もしくはメンテナンス不良。 朝食は素晴らしい。
2018 年 12 月に 2 泊滞在
Emmanuel Chiron, General Managerからの返信 (投稿日 : 2019 年 9 月 8 日)
Since you came we came on the issue with the water and we don't have this problem anymore, thanks to raising this issue to us. We finished our 2 years renovations and now the hotel is proud to offer one of the best service in the city. kind regards

8/10 (良い)

尾形、名古屋

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
フレンチコロニアルの小さなホテル
ツアーとかでは泊まれない特別感があります。送迎はベンツのクラシックカーを用意され、チェックインもソファでドリンクをいただきながらでした。 バルコニースイートの部屋は広くてカップルなどには最適です。ただ、テレビが無いので何泊もする場合はパソコンやタブレットがあると暇つぶしになると思う。
2017 年 7 月に 4 泊滞在
Guest Service Team.からの返信 (投稿日 : 2023 年 3 月 14 日)
It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
まず、ホテルの送迎に1962年型のベンツが使われているなど、クラシックなスタイルのサービスに好感が持てました。街中ですが、少し奥まった立地が良かったです。従業員の気配りがあって、サービスもまずまずでした。 問題は食事。朝食は今時珍しくオーダーを取るタイプですが、6日連泊したので飽きてしまいました。 それとお部屋がややカビ臭かったです。
Guest Service Team.からの返信 (投稿日 : 2023 年 3 月 14 日)
It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
部屋数が少なく、静かに過ごすことができた。 スタッフは暖かい対応で良かったですが、英語に訛りがあり困ることがあった。
Guest Service Teamからの返信 (投稿日 : 2023 年 3 月 14 日)
It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
人生で最高のホテル
とにかく最高でした！何回でも泊まりたいです！！っていうのが率直な感想です。 部屋もバンガローに泊まりましたが、かなり清潔感があり居心地がよかったです。 ホテルの従業員の方もみんな笑顔ですごく良い方達でした。 最高です！
Guest Service Teamからの返信 (投稿日 : 2023 年 3 月 14 日)
It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

10/10 (非常に良い)

Mr.Mcfly、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
こんなホテルがカンボジアにあったとは。
5月後半に4泊。空港にクラッシックなベンツで迎えに来てくれた。ホテルが位置するのは大通りから数ブロック入った地元感のある場所。建物、内装は雰囲気がある。スタッフは噂通りフレンドリー。またラウンジ、レストランには、フード＆ビヴァレッジ部門担当者らしいフランス人らしき男性がおり、常に気を配っているが、全体的に和気藹々とした雰囲気。スタッフは楽しそうに話しつつも、みな熱心に働いている。また全てのスタッフが、私たちがどの部屋の客か覚えていた。また雑談で話した内容も覚えていて、気を配ってくれた。ちなみに客層はアメリカ人、イギリス人らしき人が多いく、アジア人は我々のみ。 アメニティは、オーガニックなソープのバーが置かれている。またボディークリーム、綿棒、コットンが置かれている。ただしシャンプー、ボディーソープはボトルに入れられたもの。ラグジュアリーなリゾートホテルであることを考えればこの点だけは残念。歯ブラシ、レザーも置かれていないが、西洋文化圏のホテルは基本的に無いのが当然なので、それらは特に問題ない。 ホテルは観光のアレンジもしてくれる。遺跡観光はホテルを通じて予約。前日の午後１１時に依頼したにも関わらず、翌日ちゃんと日本語のできるガイドを準備してくれた。値段は他のオンラインのエージェントと変わらず。ガイドはとても丁寧。色々なレストラン、アクティビティーを紹介してくれる。そしてそれが全て値段、内容ともに満足のいくもの。ガイドさんの提案に乗ってよかった。お手拭やミネラル・ウォーターのサービスもある。 ホテルのプールは美しいが小さめなので、子供づれが訪れると泳ぎづらい。しかし雰囲気はよい。ホテル併設のスパは値段は高いがとても清潔で雰囲気はよい。朝食はいくつかのメニューから選べる。フランス人のオーナーだけあって味は素晴らしい。正直、カンボジアでこれほどの味を期待していなかったので、驚いた。 木曜夜は同フロアでジャズの生演奏があり、フランス人らしき人々が多く訪れていた。現地フランス人のコミュニティーエリアとなっているらしい。同時間もレストランエリアでは夕食を取れる。味は朝食と同じくもちろん優れている。また食事をしているとホテルのオーナー（またはホテルのマネージャー？音楽で聞き取れず）がすべてのテーブルを回り挨拶をしてくれた。これまでのサービス、ステイはどうか、何か困ったことはないかなどと聞き、ゲストに気を配っているのを感じる。 帰国のフライトは午後１１時すぎだったので、チェックアウト後にも関わらず、着替え用の部屋を用意してもらい、シャワーを浴びてすっきりしてから空港に向かうことができた。またホテルから空港に向かうときも、クラッシックなベンツで送ってもらった。 ローシーズンであったこと、４泊と比較的長いステイだったこと、スパやレストラン、ガイドの手配など、ホテルにそれなりの金額を払ったこともあるだろうが、素晴らしいサービス、ホスピタリティーで大満足。他の方にも是非勧めたい。

8/10 (良い)

ハセガワ、東京

良かった点 : 清潔度、スタッフとサービス、客室の快適度
のんびりできるホテル
部屋が広くてゆったりのんびりできた。ホテルのスタッフはみんな素敵な笑顔で接してくれ気持ちが良い。英語のみだったので英語が苦手な私には少し辛かったがそれでも楽しく過ごせた。よいホテルだと思う。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room I stayed in has an outdoor space so that was really nice. I thought the location was great too even though the hotel was not super close to restaurants compared to other hotels. If you like tennis, the Raffles Hotel is only about a 7 minute walk away. All the staff were very friendly and always smiling. If there was one thing that was missing, I would say having some gym equipment would be it.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Erica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Rebecca

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Christine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel provided excellent customer service throughout our stay. The room was clean and comfortable. Breakfast was excellent and freshly prepared.
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

Janet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Romantic ambience
Concierge was wonderful, set us up with several tours and our ride back to the airport. Pool in our room was refreshing, grounds were beautifully kept. Very romantic
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Damien

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
….
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Justin

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Anne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at Heritage Suites delighted us at every turn during our stay. The hotel is beautifully appointed, the staff is friendly and attentive, and the location is within walking distance of restaurants and shopping. If I could award more than 5 stars, I would. I’ll definitely stay here again.
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Grant、Seattle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What sets this property apart is the wonderful staff, who are so friendly and grateful for your stay - they even learned my name after a couple days. The property is safe, clean, and luxurious. The bungalows give it a private home feeling. The only improvement this property could use is either a site-level water purifier, or a water purifier in each room, because the tap water comes out very faintly brown and smells faintly of sulfur. This is not a criticism of the hotel because it is likely every unfiltered water spigot in Siem Reap has this issue. The water was fine to shower in and bath and they provide bottled water for brushing teeth, but a site-level filter or room-level filter would be the only upgrade I'd made to this otherwise flawless property. Highly recommended to stay here!
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Siri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing stay, highly recommend
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

KAIJIE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bed was beautifully decorated “Happy 9th Anniversary” with roses and rose petals 🌹 They have a steam room so awesome for the early morning steam bath and before swimming in the pool. I feel we had the best tour guide Mr Sothea and driver Mr Somedy. We may have done our back homework before going on the tour. Mr Sothea has given us more value with the history of Cambodia. His family and himself as a veteran soldier living it till today. We could see how the past between and present link to temples and mountains we were going to see. He is very clear in English language. He fulfills the fun facts of the building dimensions of the buildings and the moat around them. Very clear the year and event happened like a scholar knowing location of every line in the history book. Best of all emotifying the backstories of the buildings, carvings and statues, bringing them to life. We were like little kids listening in awe! Following every word and voice tonality to look forward to the next mind and emotion stimulation of the joys, the sorrows, passions and happiness like a mind movie. He is a good planner with the trips well thought out like a story board and always on top of what we’d do next. A very fit new grandfather who would climb every wall and “mountain” together with us. I just (want to) feel like every other tourist is envious of us having Sothea to be physically present, filling us up with education, leading us with smooth processes of every cognitive step.
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

LAM CHAI

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The suite was spacious and the facilities such as the private pool, jacuzzi and steam room were great and we enjoyed using them. It would have been even better if the jacuzzi had temp control as water could be cold. The staff were personable and friendly esp Sinat who took the time to get to know us. We appreciate their pleasantness and constant attention. I would overall highly rate this boutique hotel. Location is nicely situated across the bridge from the main shopping belt. Even then it was no prob using Grab or tuktuk to get around.
2023 年 11 月に 5 泊滞在

10/10 (非常に良い)

Kristen

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Amazing experience
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Irela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Melinda、Denver

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I almost wanted to live there. Went for one night, stayed for three. Incredibly beautiful property, lush gardens and grotto pool, staff became like family, beautiful spa, TukTuk transportation. I will be back!
2023 年 9 月に 1 泊滞在

8/10 (良い)

Lai Man Winnie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room is very spacious and of good style. The food is great and staff members are very friendly!
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Tom

2023 年 6 月に 5 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 27 日)
Dear Tom,I want to take the opportunity to thank you for taking the time to provide such a wonderful feedback following your stay with us at Heritage Suites Hotel.In the meantime have a lovely week and keep well.

10/10 (非常に良い)

Shu-Chi

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved everything about this hotel!! From the second we step foot into the reception area, it felt like an oasis. The whole area had a pleasant jasmine scent that was very refreshing and inviting. Service from everyone was touch notch. They really aim to please. Our room was amazing! Everything exceeded our expectations and we had a pleasant surprise, there was a steam room in our room! I don’t remember reading about that amenity when we booked the family suite with pool. The buffet breakfast was also really nice! Small menu but had enough variety to meet everyone’s needs (we had a large party of 8).
2023 年 6 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 27 日)
Dear Shu-Chi,It was such a heart-warming moment to open your review and read your complimentary comments following your stay with us here at Heritage Suites Hotel.We are incredibly happy that we were able to offer you an outstanding and memorable guest experience on this visit to Siem Reap. Thank you so much for choosing our intimate and homely hotel and we will most definitely look forward to welcome you back in the very, very near future.Kindest regards,General Manager.

10/10 (非常に良い)

jungkyum

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We got best service Its so beautiful and cozy hotel. All the staffs are super kind. The pool is not very big. But enough to enjoy under big tree.
2023 年 6 月に 2 泊滞在
General manager.からの返信 (投稿日 : 2023 年 6 月 27 日)
Dear Jungkyum,It was our pleasure to have had you both as our guests on your recent visit to Heritage Suites Hotel and we very much appreciate your overwhelming positive feedback which is very encouraging to read.We would love to have you come back for another visit to Heritage Suites Hotel and please let us know if you have any dates in mind and we will look into room availability and the best rates for the requested dates.Once again thank you for taking the time to review your experience and we will look forward to hear from you again soon.In the meantime I wish you a most pleasant week ahead.Kindest regards

10/10 (非常に良い)

Lina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
very friendly and kind staff Room was gorgeous Grounds terrific in a natural setting Very relaxing and calm
2023 年 5 月に 1 泊滞在
General manager.からの返信 (投稿日 : 2023 年 6 月 27 日)
Dear Lina,Thank you very much for your generous feedback following your stay with us. It is wonderful to know that you find everything to your liking and that we succeeded in making your time at Heritage Suites Hotel a special one to cherish for some time to come.We take so much pride in offering our guests an unique experience whilst staying with us and your comfort and satisfaction is of paramount importance to each and every member of our very dedicated team.We would be thrilled to have you return and please let us know if we can be of any assistance prior to or during your next visit to Heritage Suites Hotel.In the meantime have a good week and keep well and until next time.

4/10 (不満)

Rong

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 6 月 6 日)
Dear Guest,Thank you for taking the time to share your review following your recent with us.I was deeply concerned to read your review and see that your stay was far less than satisfactory. As you can see from other traveller reviews, this certainly isn't the usual experience our guests enjoy when staying with us. Therefore, I was wondering if you would consider contacting me directly at the hotel so that I may address some of your points? I constantly look to improve our service and guest experience and I would really appreciate your feedback.Thank you once again for sharing your review. I do hope you consider my offer of contacting me directly, so that I may look to resolve some of your concerns.Kind regards,

10/10 (非常に良い)

juan pablo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在
Guest Services Team.からの返信 (投稿日 : 2023 年 5 月 24 日)
Thank you for your most recent review of your stay with us.I am delighted that you had a fantastic time at our hotel and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. Thank you

10/10 (非常に良い)

Grant

2023 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 5 月 6 日)
Dear Grant,Thank you very much for high score rating, please have a nice day.

10/10 (非常に良い)

Santiago、Atlanta

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is a bit off the beaten path but still close, a 20 minute walk or quick Tuk Tuk ride to areas of interest in Siem Reap. The Spa services were top notch. The Suites are spacious and full of amenities, including a private pool and steam room in ours. The mattress was a little stiff for our liking. The property overall is beautiful, very green and well kept. And the staff were very attentive. I would highly recommend this hotel. It was worth every penny.
2023 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 5 月 3 日)
Dear Santiago,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. We hope very much to welcome you back in the near future.Warm regards,Sethya NhongGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Séjour fantastique
Nous avons passé un séjour fantastique à l'Heritage Suites Hotel ! Tout était parfait. Les chambres très confortables et spacieuses, la literie très agréable. L'offre du petit déjeuner très variée et de qualité. Nous n'y avons pas mangé mais les cocktails sont vraiment très bons (nous vous recommandons le Clouds of Cambodia). L'hôtel est très bien situé dans le centre de Siem Reap tout en restant très silencieux. C'est un havre de paix. Pour finir, les massages proposés dans le salon de massage situé dans la cour de l'hôtel sont variés et de qualité. Les masseuses sont très compétentes.
2023 年 1 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 5 月 3 日)
Dear Guest,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. We hope very much to welcome you back to Heritage Suites Hotel in the near future.Warm regards,Sethya NhongGeneral Manager

10/10 (非常に良い)

Todd

2023 年 4 月に 2 泊滞在
Guest Services Team.からの返信 (投稿日 : 2023 年 5 月 24 日)
Thank you for your most recent review of your stay here at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. Look forward to welcome you again to Heritage Suites Hotel.Best wishes,

10/10 (非常に良い)

Natalie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 4 月 19 日)
Dear natalie,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regardsGeneral manager

10/10 (非常に良い)

John and Marinda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hang on to your hat's boys and girls! I have to tell you about a wonderful hotel in the heart of Siem Reap! It is the Heritage Suite Hotel and it's a beautiful hotel quietly located in the city next to a primary school. Once you pull into the entryway, you are greeted with a very nice garden that has two old school Mecedes-Benz parked in the front. The place gives you a slight colonial feel which works well with this hotel. You are immediately greeted by the staff (Mr. Long and the gang) and quickly tend to your needs (we received a cool towel and a tasty Cambodian Tea). The front of the hotel also serves as the restaurant area which is very clean and spacious. The mood is very calming as you listen to the jazz of a small quartet in the background. Once you are checked in, the wonderful staff takes you to your room. We have a family of three (adult son) so we rented two bungalow rooms with a patio. The rooms are very spacious and more modern than I expected. The decorum fits with the island theme with beautiful wood trim and bright colors. The steam room was a big hit with my wife. But the best part about this hotel is the SERVICE!!!! Oh yes, you will feel well cared for at this place here my friends. We had Finan and Sinat as our maître d and they were fantastic! We stayed there for 8 days and every day they took the time to find out what we wanted and yet gave us space to enjoy our meal experience. No detail was missed, and they were so pleasant to meet eve
2023 年 3 月に 8 泊滞在
GMからの返信 (投稿日 : 2023 年 4 月 19 日)
Dear John and Marinda,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards,General Manager.

10/10 (非常に良い)

Nicole

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great intimate services. We were treated very well and received personalized services. It felt like we were the only ones there because they were so attentive. Excellent!
2023 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 4 月 19 日)
Dear Nicole,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards,General manager.

10/10 (非常に良い)

Aymen

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing service by chearful and friendly staff.
2023 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 4 月 19 日)
Dear Aymen,Dear Inez A,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards

10/10 (非常に良い)

Inez A、Brooklyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel deserves 10/10 rating. Loved our stay. The staff was unbelievably pleasant and wonderful. Tola and Phanith were outstanding. The property is clean. It is walking distance to pub street but quiet and relaxing. Breakfast was also superb! Highly recommend!
2023 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 4 月 19 日)
Dear Inez A,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards

10/10 (非常に良い)

Xavier

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel, great staff and service, great location, ideal to explore Siam Reap and the temples. The room and the breakfast were perfect. The activities team very helpful in organising everything for us. Highly recommended.
2023 年 3 月に 4 泊滞在
GMからの返信 (投稿日 : 2023 年 3 月 14 日)
Dear Xavier,Thank you for taking the time to share your review following your recent stay with us.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. We hope very much to welcome you back to Heritage Suites Hotel in the near future.Warm regards,Guest services team.

10/10 (非常に良い)

Patricia

2023 年 3 月に 3 泊滞在
Guest Services Team.からの返信 (投稿日 : 2023 年 3 月 14 日)
Dear Patricia,Thank you so much for your excellent review, It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

10/10 (非常に良い)

Thomas

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxed base for exploring Angkor and Siem Reap
We stayed at HSH for 4 days, using it as a base for exploring Angkor / Siem Reap and the surrounding area. We loved staying there - in fact my kids did not want to go back. I can only recommend the staff for creating such a relaxed and friendly atmosphere. This is a smaller "boutique" style hotel, quiet and a bit away from the main areas, restaurants etc. However not further away than a short ride in a remork.
2023 年 2 月に 5 泊滞在
Guest Services Team.からの返信 (投稿日 : 2023 年 3 月 14 日)
Dear Thomas,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in Siem Reap with us at Heritage Suites Hotel.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

10/10 (非常に良い)

Thomas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff, with excellent spa services.
2023 年 2 月に 1 泊滞在
Guest Service Team.からの返信 (投稿日 : 2023 年 3 月 14 日)
Thank you for taking the time to share your review following your recent stay with us, It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

10/10 (非常に良い)

sylvain

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très bonne option à Siem Reap : hôtel raffiné, assez bien placé, petit-déjeuner et menus de très bon niveau. Prendre un verre dans la journée autour de la piscine ou au bar le soir est aussi très agréable. Le plus gros point fort est le haut niveau de service : la gentillesse et l’efficacité des équipes sont exceptionnelles.
2023 年 1 月に 2 泊滞在
Guest Service Team.からの返信 (投稿日 : 2023 年 3 月 14 日)
Dear Sylvain,Thank you for taking the time to share your review following your recent stay with us.We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in Siem Reap with us at Heritage Suites Hotel.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.Warm regards,