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ハーバー ホテル シドマウスの口コミ

4 out of 5
ハーバー ホテル シドマウス
Manor Road, Sidmouth, England

口コミ

8.6

非常に良い

評価 10 - 519 件の口コミ中 261 件が非常に良い" "
評価 8 - 519 件の口コミ中 172 件が良い" "
評価 6 - 519 件の口コミ中 54 件が普通" "
評価 4 - 519 件の口コミ中 23 件が不満" "
評価 2 - 519 件の口コミ中 9 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Abi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
First time we have stayed and would definitely stay again good parking and so handy for walking into Sidmouth. enjoyed the spa as well staff were very friendly and helpful
2024 年 4 月に 1 泊滞在

4/10 (不満)

Karen

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Disappointed with the service at dinner and breakfast, staff were lovely but not enough of them working, so service was extremely slow with dirty tables everywhere. First room did not have a working TV and second room did not have a hairdryer - had to ring reception from my mobile as the phone in the room did not work either.
2024 年 3 月に 1 泊滞在
Stefka Csordas からの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Karen,Thank you for taking the time to review your recent visit. I am so sorry that your experience did not match your expectations. We will strive to do better. Thank you for your kind feedback about our team too.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

8/10 (良い)

Sean

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Helen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在

8/10 (良い)

Nicola

2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

MARIA

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gateway
I really like the hotel especially the spa. The food was fantastic and very fast to arrive. The parking was easy, staff were lovely, rooms were sensational.
2024 年 2 月に 1 泊滞在
Stefka Csordasからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Maria, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. Once again, thank you and I hope we will have the pleasure of welcoming you back soonKind regards,Stefka CsordasHotel Manager

10/10 (非常に良い)

Helen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We have been staying at The Harbour for many years. We love the size of the rooms and the restaurant and bar. Staff are always helpful and friendly.
2024 年 2 月に 1 泊滞在
Stefka Csordasからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Helen, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; Thank you for your kind words about our team too!We certainly look forward to welcoming you back soon.Kind RegardsStefka CsordasHotel Manager

10/10 (非常に良い)

neil、Shifnal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was situated on the sea front with the beach over the small road The rooms and staff and dining were all better than the star rating
2024 年 1 月に 4 泊滞在
Stefka Csordasからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Neil, thank you for leaving us such a wonderful review. It is great to hear that you loved your experience.We look forward to welcoming you back soon.Kind RegardsStefka CsordasHotel Manager

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A lovely stay at the Harbour Hotel
We had a one night stay while travelling to the area, although we found the hotel very good we found that the bedroom was extremely small with a double bed, the room would have been more suitable to a single bed, the pillows were all the same giving no choice as to the type of sleeping arrangements, on a positive note we would stay again but maybe choose a different style of room. The staff went above and beyond to make sure that we had everything we needed.
2024 年 1 月に 1 泊滞在
Stefka Csordasからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Stephen,Thank you so much for taking the time to review your recent visit. I am so sorry to read that your accommodation was not as you had hoped. However, it is really great to hear that you enjoyed the rest of your visit. Thank you for your kind words about our team too.We really look forward to welcoming you back soon.Kind RegardsStefka CsordasHotel Manager

10/10 (非常に良い)

Martin

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Kris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel, excellent room, super breakfast
2024 年 1 月に 2 泊滞在

4/10 (不満)

Shane

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Unfortunately the room was not serviced while out for the day so no fresh towels,sheets,water t bags etc etc which spoiled a great hotel trip
2024 年 1 月に 2 泊滞在
Stefka Csordasからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Shane,Thank you for sharing your feedback. I am really very sorry your room was not serviced. Please accept my apologies for the omission. It was an uncommon instance and we will do better in the future.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

10/10 (非常に良い)

Dave

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly service and great sea views.
2024 年 1 月に 2 泊滞在
Stefka Csordasからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Dave,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

10/10 (非常に良い)

Samantha

Wonderful hotel .. would stay again
Beautifully decorated, stylish hotel in a wonderful location. Friendly and attentive staff, super room, good breakfast … would absolutely visit again, and would 100% recommend to others
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Chris

2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

MR PETER STARLING

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent all round. Our room remained too warm even with the window open but not sure why.
2023 年 12 月に 2 泊滞在

8/10 (良い)

Deborah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Denis

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Aaron

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a nice stay and will stop here again
2023 年 11 月に 1 泊滞在
Stefka Csordasからの返信 (投稿日 : 2023 年 11 月 27 日)
Dear Aaron,Thank you so much. I am pleased to see that you enjoyed your break with us. I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

8/10 (良い)

adrian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
the staff were very helpful and the restaurant food was very good. The hotel is in a very good location. On the downside the bed mattress in my room (#2) was far too soft and the mirror over the shower room's wash basin was far too big for the small space making it difficult to bend down close to the basin
2023 年 11 月に 1 泊滞在
Stefka Csordasからの返信 (投稿日 : 2023 年 11 月 27 日)
Dear Adrian,Thank you for taking the time to share your feedback with us. I am really pleased you had a good stay despite finding your bed too soft. We do hope we will have the pleasure of welcoming you back in the not too distant future.Kind RegardsStefka CsordasHotel Manager

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ideal for stay in Sidmouth.
We throughly enjoyed our overnight stay. Everything was perfect from check in to meals. staff were very friendly and nothing was too much trouble. Appreciated that we had been up graded to a seaview room with balcony - a nice surprise Thank you. Evening meal (fish and chips) was very good. Breakfast very good choice. Hope to stay again.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Stuart

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Tony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A very friendly and attentive staff during our stay, well done
2023 年 11 月に 3 泊滞在
Stefka Csordasからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Tony, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

10/10 (非常に良い)

PHILLIP

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic
Fantastic hotel. Lovely room Great food. Great service. Very helpful staff. Nothing too much trouble
2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Restful
Wonderful short spa break
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Joanna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything excellent
Wonderful couple of days with our 16 year old daughter. Everything from the spa to the restaurant was excellent and when I left some things in the room on check-out they posted them to me the day after with no fuss at all - really wonderful service. The view and position is lovely and spa was great. Will be returning
2023 年 10 月に 2 泊滞在

8/10 (良い)

Duncan

2023 年 10 月に 1 泊滞在

8/10 (良い)

Nigel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
October stay
I know you are a Harbour Hotel so fish would be a big choice on your menu, but it would have been nice to see other choices, maybe a pasta option for anyone who doesn’t eat fish. Car parking was limited and I think most people would think they could park and not have to pay car park fees. That would definitely be part of our decision to stay. It was lovely to be able to bring the dog, it would have been really good if there was some where in the hotel you could sit and relax with a drink. It was lovely inside but we never got to relax and use it.
2023 年 10 月に 2 泊滞在

8/10 (良い)

Sophie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel, insufficient parking.
Nice hotel, we had a very comfortable room with a good sized bathroom. Very convenient for the town, the beach and for conaught gardens. I was disappointed with the parking though, hardly any spaces and some enormous cars were taking up two spaces. We had to pay £8 a day to leave our car over the road in the public pay&display carpark. I chose this hotel over other seafront hotels because it supposedly included parking , i think they should at least provide parking passes for use in the public carpark. This took the shine off what would otherwise have been a nice stay.
2023 年 9 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Couples night away
A comfortable 2 night away. Service was ok but not always attentive or detailed. Room was nice and comfortable. The Spa was simple and relaxing. Food was delicious.
2023 年 9 月に 2 泊滞在

8/10 (良い)

Alison

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

MISS

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Dave

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic Hotel
Had a wonderful stay in Sidmouth, room clean, staff very friendly and helpful. Food was really tasty and well presented, nothing was too much trouble for the staff. Complimentary G&T in the room was a lovely touch. Can’t wait to book another trip here
2023 年 9 月に 4 泊滞在

8/10 (良い)

Jennie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel with fantastic views. My daughter and I enjoyed our stay, the only downside was the lack of vegetarian options.
2023 年 9 月に 3 泊滞在

8/10 (良い)

Janet

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Sidmouth
The hotel was well situated with lovely views from the terrace. Unfortunately the first room we were booked into was dark , hot and only had a view of a brick wall.. we did ask to move after the first night which the hotel did accomodate us with but I don't think these rooms with a wall view are fit for use. Staff friendly. Food in restaurant fir evening meal average but breakfast very good.
2023 年 9 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
As it was a 4star Hotel we expected the service to be better than it was. The drinks were expensive and we didn’t expect to pay a service charge on top
2023 年 9 月に 4 泊滞在

8/10 (良い)

Nick j

良かった点 : 客室の快適度
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在

8/10 (良い)

Charlotte

良かった点 : 清潔度
Some mild niggles but lovely and appreciated xx particularly the spa and Mio
2023 年 8 月に 1 泊滞在
Stefka Csordasからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Charlotte, thank you for sharing your feedback. I am pleased to hear you had a good stay. I note that there were some mild niggles. Please feel free to reach out directly with any further comments, concerns, or suggestions you wish to share. We would love to make things right. Thank you for your kind words about Mio too. She would be delighted to hear your feedback.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

6/10 (普通)

Karen

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
Beautiful setting. Pools lovely. Restaurant good food but not enough selection & tables left uncleared. Menus unclean. The bar itself was filthy, needed a good wipe down, as were the lounge glass tables. Room very nice & comfortable.
2023 年 8 月に 1 泊滞在
Stefka Csordasからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Karen,Thank you for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance and we will do better in the future.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

10/10 (非常に良い)

Tadelech

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在

4/10 (不満)

Garry

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
VERY DIAPPOINTED
WE HAVE BEEN TO MANY HARBOUR HOTELS AND ABSOLUTELY LOVED OUR STAYS.UNFORTUNATELY THIS HOTEL WAS TOTALLY THE OPPOSIT ! NO PARKING AVAILABLE WHEN WE ARRIVED SO HAD TO HANG AROUND FOR AN HOUR,AND GOT TOLD TO GO TO THE LOCAL CARPARK OUTSIDE AND PAY !. ONCE IN THE ROOM WE NOTICED THAT THE DECOR WAS IN NEED OF TOUCHING UP,THE TOILET WAS NOT WORKING CORRECTLY IN THE BATHROOM AND AGAIN WHEN MENTIONED THEY SAID THERE WAS NO MAINTENANCE STAFF TO FIX . THE STAFF WHERE VERY YOUNG AND HAD NO EXPERIENCE OF SERVING CLIENTEL CORRECTLY,NOT THERE FAULT AS THERE WAS NO MANAGERS AROUND,TO INSTRUCT THEM.TO BE HONEST FELT A LITTLE SORRY FOR THEM.AS THIS WAS NOTICED BY OTHER PATRONS STAYING,WHO PERHAPS WHERE NOT SO FORGIVING.SUGGEST THIS HOTEL NEEDS SOME SERIOUS MANAGEMENT AND TRAINING DONE. WE ALSO HAD TO PAY FOR A PROPER COFFEE AT BREAKFAST,WHICH AGAIN WE NEVER HAVE HAD TO DO BEFORE.WE HAD AN EVENING MEAL WHICH AGAIN WAS LACKING IN ANY KIND OF SERVICE AND ATTENTION TO DETAIL.LASTLY WHEN WE SETTLED UP THE BILL,WE WGERE CHARGED OVER £45 POUND IN SERVICE CHARGES,EVEN FOR WATER .
2023 年 8 月に 2 泊滞在

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Great but
Staff are extremely good and nice. Bar service a bit slow but because it was busy. Staff were great. Bed was very uncomfortable and 4’6 so smaller than used to. Bedroom was very hot, discovered fan second night although needed windows fully open. Views from hotel fabulous. Great location. Parking was maxed out most of the time and usually got last spot.
2023 年 8 月に 3 泊滞在

8/10 (良い)

Mark、Amersham

家族旅行
良かった点 : 清潔度
Good base for staying in Sidmouth. Room very comfortable. We only had breakfast there but the service I’m sorry to say wasn’t great. We had to wait for sometime to order our breakfast and one of us received the wrong order. Breakfast bar had not been topped up regularly fruit salad and cold meat platter was practically empty. Maybe the staff were a little overstretched .
2023 年 8 月に 1 泊滞在
Stefka Csordasからの返信 (投稿日 : 2023 年 8 月 27 日)
Dear Mark,Thank you for posting a review. I am sorry to hear that your experience was not up to standards. We set a high standard for ourselves, and it it rather disappointing to hear this was not met in your interaction with our business. We will strive to do better.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

4/10 (不満)

Heidi

気になった点 : 客室の快適度
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

bruce

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel with wonderful view over Sidmouth. Pool area is great if you get the weather. Breakfast was excellent. Very close walk to beach and town.
2023 年 8 月に 4 泊滞在
Stefka Csordas からの返信 (投稿日 : 2023 年 8 月 20 日)
Dear Bruce,Thank you for taking the time to review your recent visit and for the five star review that you have awarded us. I am delighted to hear that you found the food to be of an excellent standard.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager