Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback. We apologize for not being able to provide you with a satisfied experience during your stay. I have forwarded your comments to the relevant hotel authorities to ensure that they actively address the issue. We sincerely welcome you back in the near future!

Thank you very much for staying with us and leaving your precious comments for our hotel. We pay a very high attention on your feedback and we will look into details and take actions to keep improving. We hope you could come back to us in the near future.

Dear TETSU, I appreciate your review of your recent stay with at Hilton Shenzhen Futian. I'm sorry to hear that we failed in meeting your and our expectations in some aspects. In regards of the metro constructions noise, I'm sorry for the inconvenience caused. We are working with the government to solve this situation and reduce the noise as much as we hope. For the nail clipper, due to hygiene concerns we do not borrow nail clippers, however we do sell them to a very low price of about 1$ USD. At the same time I have forwarded your comments with our Executive Housekeeper and to see what we can improve in this regards. Thank you very much again for your feedback. Me and the team look forward to welcome you back soon and be of your service Regards Freddie

Dear Valued Guest, Warm greetings from Hilton Shenzhen Futian! I like to thank you for staying with us during your recent visit to Shenzhen, at the same time I am sorry to hear about you had an “awful” experience with us and what you rate it so low.  With all due respect of you, appreciate if you could actually put a comment instead of just saying it is bad and you like to complain, all of our team members are would be happy to assist you during your stay to ensure you have the best experience and I do hope you can share more of your experience in hotel with me, so we can take actions accordingly to enhance our service and better serve our Guests in the future. We lookforward to you futher feedback and invite you to consider staying with us again when your travels bring you back to Shenzhen. Regards Freddie

Thanks for your feedback about your recent stay with us. Hope to see you return again soon. Have a nice day!

Dear guest, Thank you for staying with us and sharing your feedback. I am happy that you enjoyed our comfortable guest room. In regards of the shower broken and leakage, I apologize for the inconvience it caused to you. This has been forward to our engineer and it was fixed right away. Also thank you for pointing out the bathroom mat and the water location. In regards of the water there is free water that is placed in the bathroom according to Hilton standards and for the Imported water we do place a sign on each bottle with a price, however I will work with the team and we will look into the matter and see if we can provide a better solution. You review has been very instrumental for us to improve in various aspects. Thank you again and hope to see you soon. Regards, Freddie

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I am delighted that you found our service and facilities to be of a satisfactory standard overall. I would like to thank you for your positive comments about our breakfast. Your comments will be shared with our team members immediately. Thank you for your feedback and we will keep improving. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I am delighted that you found our service and facilities to be of a satisfactory standard overall. Thank you for your feedback and we will keep improving. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I regret to learn of the inconvenience that the Shenzhen Metro construction underway has caused you. Thank you for your valuable feedback and we will keep improving. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews It is always a great pleasure to receive comments such as yours, and I am delighted that you found our service and room to be of a satisfactory standard overall. Thank you very much again for sharing your comments with us. We sincerely looking forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to give us your reviews. We are always seeking for every opportunity to make each of our guest stay to be a pleasant memory. Thank you for your feedback and we will keep improving our service. We sincerely look forward to your visit again in the near future.

尊敬的客人，您好，非常抱歉的得知您的这次住宿体验没有达到预期，在入住期间有任何的问题都可以向我们提出，我们珍视每一位客人的意见，并会做出积极的提升改正。 我们将不断致力于为我们的客人提供高品质的服务，希望您的下一次出行能够依然选择我们深圳大中华希尔顿酒店！

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. We are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future. Thank you for your positive feedback and have a great day.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. We are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future. Thank you for your positive feedback and have a great day.

感谢您下榻深圳大中华希尔顿酒店！如您在入住过程中对酒店有任何意见或者建议，欢迎随时提出，我们珍视每一位客人的意见，并会做出积极的提升改正。非常荣幸能为我们的客人提供高品质的服务，期待您的下次入住。

Thank you for reaching out to us via the mobile application in regards to your stay at the Hilton Shenzhen Futian. We are happy to hear that you enjoyed your stay and that the service level met with your expectations. We have shared your comments with the hotel so that they may pass along to themselves and their staff. Thank you for your positive feedback and have a great day.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to give us your reviews. We are always seeking for every opportunity to make each of our guest stay to be a pleasant memory. Thank you for your feedback and we will keep improving our internet. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. We really value the guest feedback which is one of key source for me to know what we have done well to meet or exceed the guest expectation and where we have failed to keep our promise. But nevertheless, one thing we can assure you that we are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. We are happy to hear that you enjoyed your stay and that the service level met with your expectations. We are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future. Thank you for your feedback and have a great day.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. We really value the guest feedback which is one of key source for me to know what we have done well to meet or exceed the guest expectation and where we have failed to keep our promise. But nevertheless, one thing we can assure you that we are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. We really value the guest feedback which is one of key source for me to know what we have done well to meet or exceed the guest expectation and where we have failed to keep our promise. But nevertheless, one thing we can assure you that we are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. We really value the guest feedback which is one of key source for me to know what we have done well to meet or exceed the guest expectation and where we have failed to keep our promise. But nevertheless, one thing we can assure you that we are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. We really value the guest feedback which is one of key source for me to know what we have done well to meet or exceed the guest expectation and where we have failed to keep our promise. But nevertheless, one thing we can assure you that we are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future.

Thanks for staying in our hotel during your travel in Shenzhen and taking very valuable time to fill and comment in our customer satisfaction survey questionnaire. I personally really value the guest feedback which is one of key source for me to know what we have done well to meet or exceed the guest expectation and where we have failed to keep our promise. We are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. Your feedback and suggestions are very important to us, please feel free to let us know for any further advice. I know we still have quite some work to do to make the hotel up to the level where we and guest expect. But I am also confident that with endless effort being made with whole team and continually improve based on the valuable feedback from the guest like you, we will deliver true by Hilton experience to the guest where they expect from us. To ensure every guest feels cared for, valued, and respected. Thank you again for your feedback and I sincerely invite you to come back again to allow us to serve you. Look forward to seeing you in the near future. Sincerely,

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. We really value the guest feedback which is one of key source for me to know what we have done well to meet or exceed the guest expectation and where we have failed to keep our promise. But nevertheless, one thing we can assure you that we are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future.

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 3 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

尊敬的宾客您好，感谢您选择入住深圳大中华希尔顿酒店，很抱歉您在我们酒店入住过程中发生了不愉快的小插曲，未能让您享受到高品质服务。我们努力主动积极地为每一位宾客提供最高水准的服务。为了确保我们的宾客体验始终维持在我们所期望的高标准上，我们会加强员工服务意识的培训，给您带来真正高质量的服务。感谢您的宝贵意见，让您满意对我们来说非常重要。下次若您有机会再次来访深圳，请一定再次入住我们的酒店，让我们有机会为您提供您应当享受到的无微不至的服务。

尊敬的宾客您好，感谢您选择入住深圳大中华希尔顿酒店并且对于酒店住宿服务给予了良好的评价。我们很高兴您喜欢我们温馨舒适、友好诚挚的服务，我们所有希尔顿的员工都对提供卓越的服务充满了热忱。希望您能继续支持，我们会继续努力为您带来更优质的服务体验，您的支持是我们进步的动力，希望不久之后能与您再次相遇，祝您旅途顺利，生活愉快！

尊敬的宾客您好，感谢您花时间撰写近期在我们深圳大中华希尔顿酒店住宿的评论。酒店一直对房间与其他设施进行定期维护，努力为我们的客人提供放松舒适、明亮开放的环境，完善每一个细节来为您提供更高质量的入住体验，以便确保我们的标准。感谢您提出的反馈意见，我们会继续努力为您带来更优质的服务体验，希望不久之后能再次和您相遇，祝您旅途顺利，生活愉快。

Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 8 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 2 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 4 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 8 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 4 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 8 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 6 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 4 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!

尊敬的宾客您好，感谢您选择入住深圳大中华希尔顿酒店并且对于酒店住宿服务给予了评价。对于您遇到的房间味道问题，我们由衷感到抱歉。您的反馈让我们了解到我们的客房需要变得更为清新怡人，而这将帮助我们不断提高，这也是客人对我们的期望。我们也同整个酒店团队分享了您的意见，再次感谢您，并期望下次能再次和您相遇。