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ジャズシャームドリームスの口コミ

5 out of 5
ジャズシャームドリームス
210 Naama Bay, South Sinai, Sharm El Sheikh, South Sinai Governorate

口コミ

7.8

良い

評価 10 - 262 件の口コミ中 90 件が非常に良い" "
評価 8 - 262 件の口コミ中 88 件が良い" "
評価 6 - 262 件の口コミ中 45 件が普通" "
評価 4 - 262 件の口コミ中 25 件が不満" "
評価 2 - 262 件の口コミ中 14 件が非常に不満" "

8.0/10

清潔度

7.6/10

スタッフとサービス

8.8/10

設備とサービス

7.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

4/10 (不満)

harry、tokyo

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
ファミリー向けのホテル
中心地に近く良い立地ですが、スタッフの対応は悪く子供連れが多いためか騒がしい印象でした。夜は23時くらいになると毎晩どこからか重低音が響きます。 チェックアウトの手続きでは特に問題ないのに20分程掛かりました。 宿泊費は安いので値段相応かと思いますが五つ星ホテルの雰囲気ではありませんでした。

8/10 (良い)

Hiroaki、カイロ

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
巨大な敷地
チェックインとチェックアウトの時に時間がかかります。またフロントから部屋までは徒歩8分程度かかりました。全体的には快適です。

4/10 (不満)

大王様様

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
チェックインに４０分
オーバーブッキングがあったのかフロントでいきなり「Hilton Fayrouzに行け、同じヒルトングループだ」という。Hotels.com の印刷した予約票を見せて抗議すると「そこで待て」と２０分待たされた。ようやく用意された部屋はアップグレードではあるが滞在型の部屋で遠い。荷物も多かったのでベルマンを頼むと、途中で「歩くのは嫌だからカートが来るまで待て」と炎天下でさらに２０分待たされた。すったもんだの末部屋には入るまで４５分かかった。 朝食の時に突然コリドーの天井のタイルが落下した。メンテナンスが悪いのだろう。 チェックアウトの時にカートを依頼したのだが１５分遅れてくると予測して準備していると、ぴったり１５分遅れで来た。

10/10 (非常に良い)

Mher

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well organised and clean hotel to stay with friends and families
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Barbara

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
La struttura è molto grande e nel complesso piacevole, pur se qualche dettaglio sarebbe da rivedere. L’accesso alla spiaggia non è diretto, ma è sufficiente attraversare la strada. È vicina al centro di Naama Bay. Il personale è molto gentile e ci è stata anche offerta una cena a sorpresa.
2024 年 2 月に 6 泊滞在

2/10 (非常に不満)

Wasim

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

Fatih

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 5 泊滞在

10/10 (非常に良い)

DANIELA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Soggiorno invernale al jaz Sharm Dreams
Il resort è molto grande e ci sono moltissime piscine, alcune anche riscaldate, i giardini molto curati e bordo piscina sempre pulito. I pasti sono molto vari quindi si trova sempre qualcosa di proprio gusto. L'animazione è sempre presente anche la sera, gli spettacoli carini, ma si potrebbe fare qualcosa di più. La spiaggia vicina, molto curata e controllata dal personale del posto. Consiglierei senz'altro il jaz Sharm Dreams. Oltretutto è vicino all'aeroporto e vicino allo shopping di naama bay, raggiungibile a piedi.
2023 年 12 月に 5 泊滞在

8/10 (良い)

Natalia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Det är ok , bra men inte 5 Star .
2023 年 12 月に 7 泊滞在

2/10 (非常に不満)

Haashdf

2023 年 12 月に 4 泊滞在

6/10 (普通)

Simen Dahl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 9 泊滞在

8/10 (良い)

Poona

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Nice place nice staff very accommodating BUT need ti concentrate on hygiene and cleanliness .
2023 年 11 月に 5 泊滞在

8/10 (良い)

FRANCESCO、LICATA

家族旅行
良かった点 : 設備とサービス
Ottima la posizione, con piscina è confort eccellenti, da migliorare lo stato del bagno, nel complesso consiglio
2023 年 9 月に 7 泊滞在

8/10 (良い)

William

2023 年 9 月に 15 泊滞在

8/10 (良い)

ahmed

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
2023 年 9 月に 4 泊滞在

10/10 (非常に良い)

Ahmet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 4 泊滞在

10/10 (非常に良い)

jeries george

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 4 泊滞在

8/10 (良い)

Shahar

2023 年 4 月に 2 泊滞在

6/10 (普通)

Lior

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
2023 年 4 月に 4 泊滞在

8/10 (良い)

Marius

良かった点 : スタッフとサービス、客室の快適度
2023 年 4 月に 7 泊滞在

6/10 (普通)

Natasha

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dit hotel is helaas vergane glorie en zeker geen vijf sterren waard! Het grote pluspunt is de zwembaden, deze zijn echt prachtig met heerlijke bedjes. Daar begint ook meteen het eerste minpunt: de mooiste bedjes worden al de avond van tevoren al gereserveerd door er handdoeken op te leggen waarbij wij sterk de indruk kregen dat het personeel hierbij helpt tegen betaling. Daardoor krijg je nauwelijks de kans om een mooi bedje te bemachtigen. Op het strand zijn veel te weinig bedjes, er zijn zeker 10 parasols waar geen bedjes bij staan en het personeel gaat dan leuren om bedjes bij mensen die er teveel bezet houden. Het eten is steeds hetzelfde, vaak koud dn droog en je moet eerst leuren om bestek, zeker als je buiten wilt eten. Dan de airco: onze eerste airco was de airco niet meer dan een ventilator die lucht blaast. Het was ‘s nachts bliedheet in de kamer. Ze stuurden een monteur die met een schroevendraaier wat porde, waardoor er wat meer licht blies, koelen deed het nog niet. Na drie keer klagen na een halve dag strijd voeren een nieuwe kamer gekregen. Ook hier werkte de airco niet naar behoren. Als je hem op koelen zette, ging ie verwarmen, dus weet bloedhete nacht. Uiteindelijk uitgevonden dat als we m op fan zetten, hij wel iets koelde, maar ook niet stabiel. Meubilair en sanitair valt van ellende iit elkaar, meerdere keren moeten vragen om WC papier, dat soms niet kwam. En zeker 80% van de populatie is Rus. Koraal bij het hotelstrand grotendeels al dood. Niet doen!
2023 年 3 月に 12 泊滞在

10/10 (非常に良い)

Vijay、London

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort was excellent! Great loaction..excellent on site facilities. The food was full of varieties. One downside was the lack of vegetarian dishes..otherwise all in all was very very good!
2023 年 3 月に 7 泊滞在

8/10 (良い)

Louis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall, the property was very well kept. Furniture was a bit dated but clean and comfortable. Food was okay. As expected from a buffet style meal prepared for a lot of customers.
2023 年 3 月に 6 泊滞在

10/10 (非常に良い)

Vito Francesco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 2 月に 8 泊滞在

10/10 (非常に良い)

Francesco

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Struttura semplice ma ottima, in centro a Naama Bay, camere confortevoli - uomo delle pulizie molto cordiale, piscina bellissima con bagnini super gentili, spiaggia stupenda a 3 minuti, bar e baristi ottimi con cappuccino SUPER, ristorante con cibo abbondante e buono per ogni palato.. menzioni speciali per i cuochi Abdelrhmen e Alaa Salem.. insomma ottimo raffronto qualità/prezzo.. Sicuramente ci tornerò
2023 年 2 月に 7 泊滞在

8/10 (良い)

ahmet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Başlık
Kahvaltı kültürleri yok o yüzden kötüydü ama öğle ve akşam yemekleri mükemmeldi. Odalar ferah geniş ve temizdi. Havuzlar temizdi. Çalışanlar çok ilgiliydi güler yüzlüydü. Genel anlamda iyi bir deneyimdi.
2023 年 1 月に 4 泊滞在

10/10 (非常に良い)

david

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bästa hotell, bästa personal , speciellt Ahmed adel som jobbar på restaurangen och Said som jobbar som rumsservice/städare. Bra städning bra service och gott bemötande.. gott mat. Nära till allt.. 💯💯💯 //David & Beri
2023 年 1 月に 9 泊滞在

8/10 (良い)

LAMIA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Avec la vevue du nouveau chef ,une nette amélioration de la nourriture et la diversité des menus. Mes remerciements à Mouaaz Mahdi pour l acceuil et Besant pour son aide Un grand remerciment au chef pâtissier khaled,ahmed adel et imad ( service restauration].

10/10 (非常に良い)

Benny

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Io e la mia amica abbiamo soggiornato 8 giorni presso questa struttura. Ci siamo trovate benissimo! Personale cordiale e disposto ad aiutarti in ciascun momento. Piscine spettacolari, camere pulite. Animatori simpatici e non aggressivi, un ringraziamento speciale va a Khalid per la sua gentilezza e professionalità. Unica nota un po’ dolete è il cibo. Complessivamente do un 7: sono molto buone le zuppe ed il pollo. La spiaggia è lunga e non rocciosa, lo Sharm Dreams la condivideva con il Fayrouze Hotel.

8/10 (良い)

Firas

良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
I liked the staff, cleanness, hospitality and amenities But the food in breakfast was horrible unfortunately

6/10 (普通)

Louis

出張
良かった点 : スタッフとサービス、設備とサービス
The resort is a bit threadbare, the rooms were spacious, but in need of repair. The property has all of the essentials. The food was copious, but mediocre in quality. The beach access was easy, staff were very accommodating. Internet was intermittent and slow.
2022 年 11 月に 10 泊滞在

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff feedback email To Sharm Dreams Resort, Having spent 10 nights at this hotel I would like to say a special thank you to the following staff members: Reda Mohmoud Is welcome and continued customer care was great throughout our stay, it was faultless. He genuinely cares about your guests. Let hope he can achieve Restaurant MGR soon. Alesia Pavlova This staff member ensures happiness is not a destination it’s a method of life. She really does make a huge difference in a positive way to the running of your hotel. Her smile, her attentiveness, her care is unfounded and real. She has a busy role in your organisation, but finds time to take care of all the guests needs. I worked in hotel and catering for over 10 years, and to find an employee like Alesia is very difficult. My recommendation would be to keep her, look after her and allow her growth within your organisation as more senior posts become available. She will give you, the employer and your customers her all. Without a doubt she is made for management. Once again thank you for making Ria and I feel very welcome in Sharm Dreams Resort. Michael & Ria Michael Collinson Director Inner City Networks Ltd T: 44 7934 093 865 E: michael@innercitynetworks.com
2022 年 10 月に 10 泊滞在

10/10 (非常に良い)

Aly

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exc
2022 年 8 月に 2 泊滞在

10/10 (非常に良い)

Aly

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2022 年 8 月に 3 泊滞在
KALからの返信 (投稿日 : 2022 年 8 月 17 日)
Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

10/10 (非常に良い)

Aly

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2022 年 8 月に 3 泊滞在
KALからの返信 (投稿日 : 2022 年 8 月 17 日)
Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

10/10 (非常に良い)

Vanessa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Man hat sich dort besonders gefühlt, nicht wie ein gast unter tausend. Gefühlt kannte einen jeder und man hatte immer ansprechpartner die man zu allem fragen konnte. Das personal spricht auch viel russisch, englisch und vereinzelte wörter deutsch. Sonerwünsche wurden immer angenommen!
2022 年 7 月に 6 泊滞在
KALからの返信 (投稿日 : 2022 年 8 月 17 日)
Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

8/10 (良い)

jeries george

2022 年 6 月に 5 泊滞在
KALからの返信 (投稿日 : 2022 年 7 月 4 日)
Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

4/10 (不満)

nalin

気になった点 : 設備とサービス、施設のコンディションと設備
Good location. I paid full price for a hotel whose pool area was totally under construction. i felt the value was not there. Misled by EXPEDIA advertising!!!!
2022 年 2 月に 7 泊滞在
KALからの返信 (投稿日 : 2022 年 3 月 5 日)
Dear Valuable Guest, First, I would like to thank you for taking the time to share your views with us, however, we do apologize if we missed the opportunity to make your entire experience not up to your expectation. Rest assured that these are not our usual standard, promising that we will remain doing our utmost towards improvement. Once again thank you, and we are all looking forward to welcome you in the not too distant future. Sincerely Yours, Khaled A. Latif Cluster General Manager

8/10 (良い)

Thomas m

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Merece nota 8 e não nota 6 das avaliações
Hotel é bom porém está necessitando de reformas. Amplo quarto com sacada e banheira. Bem equipado. O sistema all inclusive possui bebidas alcoólicas nacionais, tais como cervejas e destilados a vontade. O restaurante serve um buffet variado de comida típica egípcia. Buffet de saladas e sobremesas. Assim como o café da manhã com bastante opção. Estávamos preocupados com as avaliações negativas, porém não tivemos os problemas relatados. Além do mais o hotel está bem localizado.
2022 年 1 月に 3 泊滞在
KALからの返信 (投稿日 : 2022 年 1 月 11 日)
Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

8/10 (良い)

Nataly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 11 月に 1 泊滞在

6/10 (普通)

david

良かった点 : 客室の快適度
Bad food,the rest is good
Rellay bad food ,one pf the terrible food that i ate in hotel, ever y day is the same and not opportunity of choice at all. Breakfast:eggs,foul,falgel,hotdog,potatos,some poorest cakes,ugly cheeze,vetgtbelas. Dinner: pasta,beef, chicken,rice , potatos,fish. Not taste at all . Except the food everything elsa was good
2021 年 10 月に 4 泊滞在
KALからの返信 (投稿日 : 2021 年 10 月 27 日)
Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. Fulfilling our guest’s expectation is our motto and main objective, we are pleased to read that your overall stay was satisfactory and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager

6/10 (普通)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
Werde das Hotel bicht mehr buchen
Hauptpool super freundlich znd hilfsvereit znd tip top. Restaurant, Essen Katastrophe alles schmeckt gleich, teils unfreudlich und genervtes Personal da die Kundschaft(Russen) kein Anstand zeigen und nur fordern. Zimmer ok, Wasserdruck beim Duschen sehr mühsam.
2021 年 10 月に 11 泊滞在
KALからの返信 (投稿日 : 2021 年 10 月 21 日)
Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. Fulfilling our guest’s expectation is our motto and main objective, we are pleased to read that your overall stay was satisfactory and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager

8/10 (良い)

Ronald

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Dit was jaren geleden een Hilton locatie, maar dat niveau haalt het nu niet meer. Het hotel heeft hier en daar wat onderhoud nodig en de regels in het restaurant zouden beter nageleefd moeten worden door het personeel (geen badkleding in restaurant etc). Personeel us allervriendelijks, vooral als je een tip geeft
2021 年 9 月に 12 泊滞在
KLからの返信 (投稿日 : 2021 年 10 月 4 日)
Dear Valuable Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. For your kind information, your comments are of a great importance to us, only through your comments, we aim to improve the level of services that our guests’ receive, and in today’s world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours, Khaled A. Latif Cluster General Manager

2/10 (非常に不満)

Hassan

العاملين ممتازين الفندق اقل من المتوقع
الفندق اقل من المتوقع العاملين محترمين الاكل مستوى دون المتوقع و الغرف دون المتوقع و التكييف سيئ للغاية الموظفين محترمين و الاكوا بارك معقولة و العاملين فيها قمة الاحترام و على طول بيضحكوا
2021 年 9 月に 2 泊滞在
Khaled A. Latif Cluster General Managerからの返信 (投稿日 : 2021 年 9 月 25 日)
Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. Fulfilling our guest’s expectation is our motto and main objective, we are pleased to read that your overall stay was satisfactory and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager

10/10 (非常に良い)

Najib

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 4 泊滞在
KAからの返信 (投稿日 : 2021 年 9 月 13 日)
Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

4/10 (不満)

Hassan

家族旅行
気になった点 : スタッフとサービス
2021 年 9 月に 2 泊滞在
Khaled A. Latif Cluster General Managerからの返信 (投稿日 : 2021 年 9 月 25 日)
Dear Valuable Guest, First, I would like to thank you for taking the time to share your views with us, however, we do apologize if we missed the opportunity to make your entire experience not up to your expectation. Rest assured that these are not our usual standard, promising that we will remain doing our utmost towards improvement. Once again thank you, and we are all looking forward to welcome you in the not too distant future. Sincerely Yours, Khaled A. Latif Cluster General Manager

4/10 (不満)

Yasser

小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Essen: - Das entspricht nicht ein 5 Stern Hotel Zustand. Das Essen hat kein gutes Geschmak, und es war an Vielen Tagen wiederholt. - Die Tische und die Stuhle waren nicht sauber, der Service man hat die Tische immer mit einer Savieten sauber gemacht (anstatt mit einem sauberen Tuch). Teil der Restaurant Team war nicht immer freundlich. Zimmer: - Die Zimmern beim Check-in waren nicht sauber. Ich habe den Service angerufen und Mahmoud von Service hat beide Zimmern komplett sauber gemacht. - Die Außen Tür zum Terasse waren nicht gesichert, so dass an einem Nacht um 4 Uhr als meine Familie und ich am Schlafen waren, hat jemand die Tür von außen geöffent. Ich habe den Hotel Service angerufen und informiert. Paar Hotel Mitarbeitern waren dort and haben die Tür angeschaut and Temporary repariert. Der Hotel Mitarbeiter hat mir gesagt, dass ein Fachman am nächsten tag kommt und die Tür reparieren wird, aber keiner ist gekommen. Schwimmbad: - Der Haupt-Schwimmbad war nicht Sauber, die Ränder sind kaputt und müssen repariert werden. Aqua park: -War ok und hat die Kinder gefallen.
2021 年 8 月に 7 泊滞在
KLからの返信 (投稿日 : 2021 年 9 月 2 日)
Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. Fulfilling our guest’s expectation is our motto and main objective, we are pleased to read that your overall stay was satisfactory and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager

2/10 (非常に不満)

Ahmed

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worest vacation ever,don't loose your time & money
The worst stay experience I have ever had, this hotel doesn't deserve one start . I had to cancel my stay after 2 nights due to 1- Unclean places 2- Food caused health problems for all my family members. 3- Service delays, I do a request then I get a response after 12 hours even for simplest things like getting a clean glasses in the room. 4- Team is unprofessional and not even friendly.
2020 年 7 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2020 年 8 月 15 日)
Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. Fulfilling our guest’s expectation is our motto and main objective, we are pleased to read that your overall stay was satisfactory and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 3 月に 2 泊滞在

10/10 (非常に良い)

In-Woong

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Reception(Sameh Ashraf) is the best!!!
Best place to stay ever in Sharm El-Sheikh! I had to check out very early in the morning, but this guy at the reception (Sameh Ashraf) was super nice and willing to help me and my company. I'd like to revisit this place. Don't hesitate to choose this place and find Sameh at the front, he is the best!
2019 年 11 月に 4 泊滞在
Islam Shahinからの返信 (投稿日 : 2019 年 11 月 22 日)
Dear Guest, Glad to know that you enjoyed your stay at Sharm Dreams Resort. Your comment about Sameh already shared with all Departments. Looking forward to welcome you in the very near future.