Totally it was good. It may be a little expensive.
Tetsuji
2023 年 9 月に 1 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels.Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 (非常に良い)
Tetsuji
2023 年 9 月 23 日
Tetsuji
2023 年 9 月に 1 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 10 月 15 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels.Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Dear Guest,
Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences.We are looking into this matter.
We hope we will give you another memorable experience soon.
8/10 (良い)
宿泊されたお客様
2015 年 11 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
10/10 (非常に良い)
Yui Tai
家族旅行
2024 年 4 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and service well
Yui Tai
2024 年 4 月に 3 泊滞在
Silviaからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service and location. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 (非常に良い)
Priscilla、Temple City
カップルで旅行, グループ旅行
2024 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Standard services with no surprises
Staff are friendly and professional
Front door bell boys are very helpful to go extra mile for assistance
Most requests are responses promptly with courtesy
Rooms are spacious and clean prefer for relaxing after long day
Priscilla
2024 年 2 月に 1 泊滞在
Silviaからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
8/10 (良い)
SZE MUN
2024 年 3 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
SZE MUN
2024 年 2 月に 2 泊滞在
Silvia Huangからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 (非常に良い)
WING LEUNG
家族旅行
2024 年 1 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
WING LEUNG
2024 年 1 月に 1 泊滞在
Silvia Huangからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
8/10 (良い)
James
家族旅行
2024 年 1 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It wasn’t really convenient to push my wheelchair bound grandmother to the nearby shopping malls despite the near distance as there were barriers and barricades along the way.
James
2024 年 1 月に 6 泊滞在
Silvia Huangからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Guest,Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou.
8/10 (良い)
wai man Kitty
グループ旅行
2023 年 12 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
wai man Kitty
2023 年 12 月に 1 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
8/10 (良い)
Yit Meng
家族旅行
2023 年 12 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Yit Meng
2023 年 12 月に 2 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
8/10 (良い)
PHM
出張
2023 年 12 月 14 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
PHM
2023 年 12 月に 1 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 (非常に良い)
Alan
2023 年 12 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Alan
2023 年 12 月に 2 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 (非常に良い)
Paul
2023 年 12 月 11 日
良かった点 : 施設のコンディションと設備
Paul
2023 年 12 月に 3 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 (非常に良い)
PONG NAI
家族旅行
2023 年 12 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
PONG NAI
2023 年 11 月に 3 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 (非常に良い)
Shianti
家族旅行
2023 年 12 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location staff very helpful and friendly
Shianti
2023 年 12 月に 4 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and location. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
6/10 (普通)
CHI MING
家族旅行
2023 年 12 月 7 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
CHI MING
2023 年 12 月に 1 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Guest,Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou.
10/10 (非常に良い)
Edmond
2023 年 12 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Awesome environment
Edmond
2023 年 12 月に 2 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
8/10 (良い)
Mei Sheung
家族旅行
2023 年 9 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mei Sheung
2023 年 8 月に 2 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 9 月 2 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 (非常に良い)
YAN MING
2023 年 8 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The facilities and services of the hotel is excellent
YAN MING
2023 年 8 月に 2 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
6/10 (普通)
宿泊されたお客様
グループ旅行
2023 年 7 月 22 日
Poor Wi-Fi.
宿泊されたお客様
2023 年 7 月に 2 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 7 月 24 日)
Dear Guest,Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team and test the network to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou.
6/10 (普通)
Kit Yee
2023 年 7 月 10 日
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
房間整潔,但有點舊,早餐選擇多,但味道一般,若可以多加一點潮洲特色便更好。前台做事很慢,差不多要15分鐘待一位客人,而且check in, check out又在同一櫃枱,若趕著check out便要留意了。
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
8/10 (良い)
宿泊されたお客様
家族旅行
2023 年 5 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel with perfect location nearby the big shopping mall. Staff is very nice and helpful. Though the hotel is a little old but the maintenance is good. Have an enjoyable trip with family. Would love to stay at this hotel next time.
宿泊されたお客様
2023 年 5 月に 2 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and location. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 (非常に良い)
WAI FUNG
2023 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
WAI FUNG
2023 年 5 月に 1 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 5 月 24 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel.Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 (非常に良い)
David
出張
2023 年 5 月 7 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
David
2023 年 5 月に 1 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 5 月 8 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 (非常に良い)
Chi Kin
2023 年 5 月 2 日
Chi Kin
2023 年 4 月に 3 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 5 月 4 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 (非常に良い)
ahmed
出張
2023 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Siempre me he quedado en este hotel, no lo visitaba desde la pandemia, se mantiene bastante bien!
ahmed
2023 年 4 月に 4 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 4 月 28 日)
Estimado huésped,Muchas gracias por elegir Sheraton Shantou como a casa fuera de casa. Estamos muy contentos de saber que está satisfecho con nuestro servicio de hoteles y las instalaciones.Su satisfacción será la mejor animar a nuestros colegas, vamos a hacer mejor en el futuro.Esperamos verle de nuevo en Sheraton Shantou Hotel.
8/10 (良い)
Ka Ming Simon
グループ旅行
2023 年 4 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ka Ming Simon
2023 年 4 月に 1 泊滞在
Silvia Huangからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Well located in Shantou, nearby shopping mall. convenient for restaurants and coffee shop.
Dorian
2020 年 11 月に 1 泊滞在
Barry Caiからの返信 (投稿日 : 2021 年 1 月 4 日)
Dear Guest,
Thank you so much for choosing Sheraton Shantou as your home out of home. We are so glad to know you are satisfied with our hotels service and facilities.Your satisfaction will be the best encourage to our colleagues , we will do better in the future.Looking forward to see you again in Sheraton Shantou Hotel.
8/10 (良い)
宿泊されたお客様
家族旅行
2020 年 10 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pretty good but a bit old
The hotel is well located. close to pretty much everything in the city. Staff is friendly and helpful, nothing to criticize. The only thing is it is not well equipped or needs some refurbishment for its five star: for example TV doesn't support HD or internet
宿泊されたお客様
2020 年 10 月に 3 泊滞在
Barryからの返信 (投稿日 : 2020 年 10 月 14 日)
Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.
10/10 (非常に良い)
Wei
家族旅行
2020 年 10 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrific Stay in Sheraton Shantou Hotel
This is my best experience since I started my travel annually 15 yrs before, the hotel is so great and beautiful, my booked room was a family room with three beds
Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.
10/10 (非常に良い)
宿泊されたお客様
2019 年 12 月 27 日
良かった点 : 清潔度、スタッフとサービス
宿泊されたお客様
2019 年 12 月に 2 泊滞在
silviaからの返信 (投稿日 : 2020 年 1 月 16 日)
Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.