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ホテル スワードの口コミ

2.5 out of 5
ホテル スワード
221 5th Ave, Seward, AK

口コミ

7.8

良い

評価 10 - 1007 件の口コミ中 388 件が非常に良い" "
評価 8 - 1007 件の口コミ中 323 件が良い" "
評価 6 - 1007 件の口コミ中 150 件が普通" "
評価 4 - 1007 件の口コミ中 87 件が不満" "
評価 2 - 1007 件の口コミ中 59 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.4/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Tetsuo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
静養には、ぴったり
海岸に近く、静か。 対岸には、氷河が見え心落ち着きます。 氷河ツアーの場所にも近い。
2019 年 9 月に 1 泊滞在
Michaelからの返信 (投稿日 : 2019 年 10 月 1 日)
Glad you enjoy our facility, and enjoyed the views. I am glad that your experience was great.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
2019 年 5 月に 1 泊滞在

8/10 (良い)

Linda、Gresham,OR

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bath down the hall
Enjoyed our stay. It was unique in that it is historic, lots of stuffed animals and antique furnishings. It was comfortable and right downtown.
2017 年 9 月に 1 泊滞在

6/10 (普通)

Masayuki

8/10 (良い)

Jennifer、Kenai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place
2024 年 5 月に 1 泊滞在

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were all exceptional, especially the gentleman driving the shuttle. The hotel is very nice. We stayed in the historical wing which was nice. Newly renovated rooms.
2024 年 5 月に 3 泊滞在

2/10 (非常に不満)

Filiberto

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They wait a long time for anything, they treat you rudely.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Sarah

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was an amazing stay and near everything we needed.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Agnieszka

良かった点 : 清潔度、客室の快適度
2023 年 9 月に 2 泊滞在

4/10 (不満)

Merita

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was not helpful, the bathrooms down the hall were fine and I have often stayed in places with this arrangement but the are not enough for all the rooms. There are no amenities at this hotel, no coffee maker in your room, no refrig, no nothing. They don't clean the rooms while you stay there. Would not recommend or return.
2023 年 9 月に 2 泊滞在

2/10 (非常に不満)

LEANNE

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I THOUGHT it looked quaint and cute on the site. But that was only if you were in the historic section. The section they put me in was dirty, old, VERY hot!! Couldn't open the window because I was on the first floor. Only 6 channels worked on the TV. I went to a local restaurant and was told all my complaints are quite common, I watched Cable at the Highliner restaurant with no issues. There was a lady living there it seemed with her dog that kept smoking right outside the door and it went through the whole hallway. YUCK! The restaurant still says it's open, but has been closed for 2 weeks. Classic Bait and Switch but unfortunately I was already paid in full.
2023 年 9 月に 2 泊滞在
Your Friendly Front Desk Agent.からの返信 (投稿日 : 2023 年 10 月 10 日)
Thank you for your feedback. We are sorry you did not enjoyed your stay. You did arrive at the end of the season and it's very common practice for restaurants to close their doors suddenly when there are no patrons stopping by. We also moved you from the historic wing to prepare for our upcoming remodeling. Because it is an older building we are currently working with our cable and internet providers to improve our cable and internet quality. We apologize for any inconvenience.

8/10 (良い)

Leila

良かった点 : 施設のコンディションと設備
Clean neat and very friendly staff. They made our stay great. Shuttle service was great!!
2023 年 7 月に 2 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 10 月 10 日)
Thank you for your feedback. We are delighted you enjoyed your stay and our friendly staff.

8/10 (良い)

Troy、Cabot

良かった点 : 施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 10 月 10 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備
Not great, will do in a pinch
Meh. Not worth the price. It’s pretty rundown and shabby. The room was dirty from previous occupants - bits of this and that scattered about, murky water in the ice bucket, errant pills and hair ties under the night stand, light bulbs burned out, among other small grievances that just add up to a unsatisfying stay. The door does not close on its own and there was a large gap between the bottom and floor that let in light and sound. One can hear a great deal of activity in the rooms next door and above. Judging by the other hotels in Seward this probably isn’t the worst but it does not live up to reasonable expectations of cleanliness. Upsides we’re that the mattress was comfortable and the water pressure and temperature were both reliable.
2023 年 9 月に 3 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you for your feedback. We are sorry you did not enjoy your stay. The hotel has gone through a recent management change and will be retraining and addressing housekeeping and maintenance issues. The hotel will also go through a remodeling this winter to update while keeping it's historic vibe.

10/10 (非常に良い)

Deanna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly, comfortable and convenient
2023 年 9 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 (良い)

Aaron

良かった点 : 清潔度、スタッフとサービス
A Seward Mainstay!
A Seward mainstay! I’ve stayed several times and have some good memories over the years. While the rooms are a little dated, they’re clean and relatively comfortable, although the bed pillows are in short supply and could also use an update. Also, as with most hotels, it’s too easy to hear other guests in the hallways, etc. Fridge, microwave, and coffee maker in the room are much appreciated, as is the easy parking. You really can’t go too wrong with choosing Hotel Seward.
2023 年 9 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you for honest feedback. We will be closing this winter for remodeling and will be modernizing the hotel while keeping the historic vibe many of our guest appreciate. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us and look forward to your next visit.

10/10 (非常に良い)

Richard

2023 年 9 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 10 月 10 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us

8/10 (良い)

Damian、San Francisco

2023 年 9 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 10 月 10 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us

8/10 (良い)

Eleanor、Anchorage

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk lady was very nice and very accommodating. I really appreciated the upgrade at no charge. Thank you so much for the great customer service.
2023 年 9 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 (非常に良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really enjoyed our stay!!
2023 年 9 月に 3 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 (良い)

Michael

2023 年 9 月に 2 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 10 月 10 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us

10/10 (非常に良い)

Sam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 (非常に良い)

RICHARD

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Truly Qlaskan
This hotel was so nice. The history on the inside was wonderful. Truly an Alaskan experience the minute you walked in the door. Yolanda was so friendly and shared some of the hotel history with us. We will recommend the Hotel Seward to all our friends and family who plan to visit Seward.
2023 年 9 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 17 日)
Thank you for your feedback. We are so happy you enjoyed our historic vibe and our excellent customer service. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 (良い)

Karen、Gardnerville

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Super nice folks. Rooms are definitely dated and oddly setup. Bed was creaky and noisy but surprisingly comfortable. Odd that bedside lamps are four feet from side of bed. Room amenities are coffee, fridge and microwave which is nice. Convenient to restaurants and the wharf. Overall a good stay.
2023 年 9 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 17 日)
Thank you for your feedback. We are so glad our friendly staff made you feel welcome. We are scheduled for a remodel to update furniture while still staying true to it's historic roots.

8/10 (良い)

JANELLY

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Buen servicio, pero no era lo que esperaba
Es un hotel muy típico de Alaska (antiguo), tiene muchos especímenes cazados (los cuales nunca verás vivos por la zona, así que aprovecha para unas fotos). Creo que podría tener una remodelación y estar más moderno. Los cuartos de 2 camas no tienen baño privado y lo malo es que lo compartes con los visitantes del bar. Está ubicado “en el centro” por lo que una calle atrás encontrarás tiendas y restaurantes. La gente que atiende es muy amable. Tienen servicio gratis de transporte al tren y a los cruceros y te cuidan la maleta 😃
2023 年 9 月に 1 泊滞在
Your Friendly Front Desk Staffからの返信 (投稿日 : 2023 年 9 月 13 日)
Thank you for your feedback. We are so glad our friendly staff provided you with great customer service and that you appreciated our convenient location, our courtesy shuttle and historic vibe. We are scheduled for a remodeling this winter to modernize while keeping the building's historic feel.

8/10 (良い)

Joyce

グループ旅行
良かった点 : スタッフとサービス
It's ok for the price
Beware. There are no elevators so you have all these stairs you have to drag all your luggage alt h ough they did help with that. Some of the rooms were only shared bathrooms so make sure you specify that you want a private bathroom.
2023 年 9 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 17 日)
Thank you for your feedback. You did reserved a room in our economically priced historic wing and we are comparably priced with the other hotels in Seward. Our Alaska wing does have an elevator and all rooms have their own bathrooms.

6/10 (普通)

Thanadech

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
My room no 216 was low signal Wi-Fi .Cannot use all 4 nights staying there. Nobody can’t help anything.
2023 年 9 月に 4 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 17 日)
Thank you for your feedback, we are sorry you did not enjoy your stay. We are forwarding this matter to our upper management and or internet providers to address this matter while renovations take place this winter.

4/10 (不満)

Teresa

カップルで旅行
気になった点 : 設備とサービス
Had to share bathroom, outlets did not work and there was no coffee, across the street there was breakfast but could not just buy a coffee!
2023 年 9 月に 2 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 17 日)
Thank you for your feedback, we are sorry you did not enjoy your stay. You reserved an historic economy room with shared bathroom and limited amenities and is listed as such. We will forward the outlet not working to our upper management to address while we are under renovations this winter.

6/10 (普通)

Priyanka

2023 年 9 月に 2 泊滞在

6/10 (普通)

Pradip

家族旅行
Small window that could not open properly and made room hot. There was no mountain view as it was claimed for the rooms we booked.
2023 年 8 月に 2 泊滞在
Your Friendly Front Desk Staffからの返信 (投稿日 : 2023 年 9 月 4 日)
Thank you for your feedback. We are sorry you did not enjoy your stay. We have forward this matter to our maintenance to work on the window and have also provided your feedback to our sales department to review the room listings. We apologize for the inconvenience this may have caused.

8/10 (良い)

Trudie

2023 年 9 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 (非常に良い)

bob

2023 年 8 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

4/10 (不満)

gabriele

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 8 月に 2 泊滞在
Your Friendly Front Desk Staffからの返信 (投稿日 : 2023 年 9 月 4 日)
Thank you for your feedback. We are sorry you did not enjoy your stay.

8/10 (良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
Your Friendly Front Desk Staffからの返信 (投稿日 : 2023 年 9 月 4 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

6/10 (普通)

Janet

カップルで旅行
気になった点 : 清潔度、スタッフとサービス
The building has some cool history and in its glory days was probably very nice. The bedding and decor is outdated and our first floor window latch was broken. The staff were reprimanded in front of me on two occasions and no one seemed happy to be there. It’s probably not fair to judge the hotel based on location but Seward was the only area we visited that was depressing and we wanted to leave.
Your Friendly Front Desk Staffからの返信 (投稿日 : 2023 年 9 月 4 日)
Thank you for your feedback. We are sorry you did not enjoy your stay. The hotel will be going through a remodel this winter to address the bedding and decor. We have forward this matter to maintenance to work on the window. We apologized for any inconvenience.

10/10 (非常に良い)

Catherine

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very helpful staff. The beds were soooo comfy!
2023 年 8 月に 2 泊滞在
Your Friendly Front Desk Staffからの返信 (投稿日 : 2023 年 9 月 4 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

6/10 (普通)

edgar

2023 年 8 月に 2 泊滞在
Your Friendly Front Desk Staffからの返信 (投稿日 : 2023 年 9 月 4 日)
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 (良い)

James St.

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I booked a 3 night stay, and was pleasantly surprised with the size and look of the room! The only thing that was wrong with the stay was that my room was not made up once during that time. When I asked at checkout, they said their policy was to not disturb guests unless they asked for housekeeping service. No one told me that when I checked in, and the sign in the room said to leave soiled towels on the floor if you wanted fresh ones. So every morning I would put my used towels on the floor, only to come back late in the day to see them still there and nothing cleaned in the room. They need to let guests know this in advance.
2023 年 8 月に 3 泊滞在
Your Friendly Front Desk Agent.からの返信 (投稿日 : 2023 年 8 月 30 日)
Thank you for your feedback. We are sorry our housekeeping services were not up to part during your stay with us. We have discuss this matter with our housekeeping staff and provided additional training we apologize for the inconvenience this may have caused.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Poor service
No coffee or tea - basic. Bathroom were smelly and uncomfortable and unclean . Rooms door are so old felt someone could easily breaking. Lot of noise and small room . Heat couldn’t be controlled from room
2023 年 8 月に 2 泊滞在
Your Friendly Front Desk Staffからの返信 (投稿日 : 2023 年 9 月 4 日)
Thank you for your feedback. We are sorry you did not enjoy your stay. You did book an economy room on our historic wing with limited amenities and a shared bathroom. The hotel will be going through renovations to address the doors and outdated decor. We apologized for any incovenience.

10/10 (非常に良い)

Amanda、Erath

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 2 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 8 月 29 日)
Thank you for your feedback. We are so glad you endjoyed your stay. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 (非常に良い)

Jane

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful experience
Hotel is clean, service is good.
2023 年 8 月に 3 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 8 月 27 日)
Thank you for your feedback. We are so glad you enjoyed your stay. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 (良い)

Philip

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Kenai Fjords
Went to Seward for a tour of Kenai Fjords National Park. The hotel was reasonably priced and convenient walking to restaurants and shops
2023 年 8 月に 2 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 8 月 27 日)
Thank you for your feedback. We are glad you enjoy our convenient location to several restaurants, gift shops, and bars. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 (良い)

Prakash

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The property is located in-front of ocean and it is extremely well maintained. It is excellent location and very well maintained. Not a big deal but I wish the staff was bit friendly.
2023 年 8 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 8 月 29 日)
Thank you for feedback. We are so glad you enjoy our convenient and clean location. We apologize if our staff was not as attentive as they should have been.

2/10 (非常に不満)

John P.

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
When we were booking this room we thought we had a bathroom in the room and not a communal bathroom. I went back and checked, this was not disclosed until the point where you enter your credit card info. Not up front or honest. We were charged an additional $150 to get a room with a bathroom.
2023 年 8 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 8 月 26 日)
Thank you for your feedback. We are sorry you did not enjoy your stay. You booked an economy room in our historic wing with a shared bathroom and we listed room as such. The reservation was done through a third party and we can not address how they chose to list and collect payment. This matter must be adressed through Expedia and not us.

2/10 (非常に不満)

Sharmila

良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
The room was old and outdated. The bathroom has to be shared with other3-4 rooms and always full. Have to wait to use washroom.
2023 年 8 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 8 月 26 日)
Thank you for your feedback. We are sorry you did not enjoy your stay. You booked an economy room with shared bathroom in our historic wing and was listed as so when you made your reservation. We will be going through a remodel this winter to address the amenities in the historic wing.

10/10 (非常に良い)

Jean

Shuttle service and luggage delivery from train was great and I had not expected this service. Excellent food available nearby
2023 年 8 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 8 月 26 日)
Thank you for your feedback. We are so glad you enjoyed your stay. Very happy to hear you took advantage of our courtesy shuttle and our convient location to many of the nearby giftshops, restaurants and bars. From the entire stafff here at Hotel Seward, it was a pleausure having you stay with us.

10/10 (非常に良い)

Nancy

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
It’s old but charming with a great staff
2023 年 8 月に 1 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 8 月 25 日)
Thank you for your feedback. We are so happy you enjoyed our historic vibe. From the entire staff here at Hotel Sewared, it was a pleasure having you stay with us.

8/10 (良い)

Pamela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was cute and the room was comfortable.
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 8 月 25 日)
Thank you for your feedback. We are so glad you enjoy our historic vibe. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

6/10 (普通)

David

気になった点 : 清潔度
L'albergo di una volta
Hotel di carattere, ho alloggiato nella vecchia area che ha un suo fascino ma sconta un po' il fatto che sia datata
2023 年 8 月に 2 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 8 月 25 日)
Thank you for your feedback. We are glad you enjoyed our historic vibe. We will be going through renovations this winter to update it's ammenities while keeping it's historic charm.

10/10 (非常に良い)

Edward

カップルで旅行
良かった点 : 設備とサービス
Good location. No hot water pressure
2023 年 8 月に 4 泊滞在
Your Friendly Front Desk Agentからの返信 (投稿日 : 2023 年 8 月 25 日)
Thank you for your stay. We are sorry you had issues with the hot water pressure. We have notified our maintenance and are working on this matter.