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ナムサン フォレスト イン明洞の口コミ

2.5 out of 5
ナムサン フォレスト イン明洞
29 Toegye-ro 14-gil, Jung-gu, 4F Namsan Forest, Seoul

口コミ

6.0
評価 10 - 26 件の口コミ中 4 件が非常に良い" "
評価 8 - 26 件の口コミ中 4 件が良い" "
評価 6 - 26 件の口コミ中 7 件が普通" "
評価 4 - 26 件の口コミ中 9 件が不満" "
評価 2 - 26 件の口コミ中 2 件が非常に不満" "

6.0/10

清潔度

5.6/10

スタッフとサービス

7.6/10

設備とサービス

5.6/10

施設のコンディションと設備

口コミ

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
明洞のメインストリートが歩いてすぐにあったので好立地でした！！ バスタオルやゴミなども毎朝、外ドアに置いておくと回収されていたのでよかったです。
2019 年 3 月に 3 泊滞在

2/10 (非常に不満)

Fukumi

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
最低なホテル！！
最悪でした！3/24~26 6人で2部屋予約していました。 せっかくの旅行が台無しです！ 先ず、部屋が取れていないのでなれない韓国語で話を進めましたが中々先に進めず 空いてないので1部屋6人で寝ることになりました。その話に至るまで対応が酷すぎます！ホテルのミスなのに1度も謝らず深ーーい溜息ばかり吐く始末Σ(ﾟдﾟ；)もう悲しくなってきました。ソウルの友達を読んで通訳してもらいましたが、とにかく次の日は2部屋を用意するとの事で我慢しました。その日2人目がシャワーを浴びてると お湯は出ずに水・・・フロントに行くと無人、ありえない！タブレットが置いてあり、それで対応( .. )仕方なくフロントにあるトイレのシャワーを使うことになりました！ホテルに書いてある電話も全く通じないんですよ！信じられません_( _︶⌓︶ )_ 次の日夕方又フロント無人のままで私達は、どこの部屋に行けばいいのかも分からず時間が過ぎてしまい又又タブレットでの対応、とにかく、ありえない事ばかりです。15年間韓国に来てますが こんなに対応が酷いところは初めてでした。 泊まるとトラブルが起こりますので絶対進めません！ それとホテルズドットコムにも1日目連絡した時に原因や結果をメールで送りますと電話で聞きましたが何度も見てもメールは来てませんでした(◞‸◟ㆀ) 対応が良ければ怒りませんが ホテル側は謝らず溜息ばかりで 怒り爆発しました！
2019 年 3 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
トイレとシャワーと洗面台が同じで、仕切りカーテンもないので大変。 チェックインは備え付けのiPadでやる。最初は戸惑う。
2019 年 3 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
とても良かったです。
お風呂が付いてなかったことと乾燥がすごかったこととチェックアウトの時人がいなかったのは少し残念でしたが、部屋も暖かく広く、従業員の方も親切でとても良かったです。
2019 年 2 月に 2 泊滞在
sooからの返信 (投稿日 : 2019 年 3 月 13 日)
Thank you:)

10/10 (非常に良い)

TSUBOMI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
。
バスタブがあってすごくよかったです！また行きます^ - ^
2018 年 10 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2018 年 8 月に 1 泊滞在

2/10 (非常に不満)

いぐち、名古屋

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
エクスペディアでは予約取れたことになっていたのに部屋は空いてないといわれた。 全額返金対象に値する
2018 年 7 月に 1 泊滞在

6/10 (普通)

Hing tong

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
快閃旅遊者好介紹
地點超正, 方便中帶優靜。 以便宜價錢可得到等同服務, 其實對快閃旅遊者是足夠了。只是旅店不提供浴巾就有點不足, 加上清潔狀況不太好。 值得一提是HOTEL.COM說2時CHECK IN, 但旅店卻要 3時才可CHECK IN, 不知那出問題了。
2019 年 12 月に 4 泊滞在
Ritaからの返信 (投稿日 : 2020 年 1 月 15 日)
您好，我們有提供浴巾，您和櫃檯講我們會拿給您~清潔方面我們會再注意，謝謝您給的反饋！

4/10 (不満)

Jasper

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Disappointment.
The heated toilet seat is broken. The kitchen wares is horrible. There isn't enough towel and it's very small. The place is super run down. Place felt dirty and run down.
2019 年 12 月に 1 泊滞在

6/10 (普通)

Dong hyuk

良かった点 : 客室の快適度
2019 年 8 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There is no one to check you in at this property. There will either be a piece of paper on a desk with your name, room number, and the lock passcode for said room (!!!), or you will have to contact the management through an iPad on the wall of the "Front Desk". Both of these methods present an extreme security risk, as there is no lock on the entrance, meaning anyone can enter, look at the message history on the iPad and see any guest's room number and passcode. On a related note, contacting the management can be extremely difficult as they do not seem to be consistently monitoring these messages. This was evidenced by a number of guests having left questions in the messages, only to be answered hours later, or not at all. As for the room quality, you're bound to find somewhere nicer for the same or less money. The "mattress" was essentially a box spring. Overall cleanliness was average at best. The shower and the toilet are in the same room, which is fine in and of itself, as I am told this is common in South Korea. However there is zero separation, meaning that the toilet paper is liable to get wet... Cannot recommend this property on the grounds of the insecure check-in alone, and it has no other redeeming features. Even if you just need a place to crash, you'll no doubt be able to find a nicer place in the same area for less money.
2019 年 6 月に 2 泊滞在
JiEunからの返信 (投稿日 : 2019 年 9 月 11 日)
Hello, firstly we would like to thank you for your time leaving us a review to share your experience with others. Our front desk works from 8am to 11pm on Mon to Sat and 8am to 4pm on Sunday. Which there's people to check people in in these time. However, I think that you might arrived our place after our working hours that's why no one was siting at the front desk and there's paper with your name on our desk. There're a whole lot of CCTV all around this buildings and moreover, we didn't even had like a case of people got their things stolen in our place. The ipad is for the late comers or any other emergency request during the late night. We did replied late sometimes and we are sorry about that but we insist we did better these days. However, those evidence you found such as unreplied message are mostly because we just got contacted with them in another social medial platform or sometimes they just call us after typing message in the ipad, and we just solve their problem. We do delete the message every morning and evening as some of our guest didn't get to delete their conversation on time. We have changed all our mattress at the past July and we are sorry to make you feel uncomfortable with our old ones. Land in Seoul are insanely expensive, and we are sorry that our toilet may be small in some of the rooms. And again, we do have people in the front desk but not when you are coming in at 1am.. Guest Houses in Seoul seldom got a 24hrs front desk with people siting at there. We are sorry that we can't meet your expectation.

6/10 (普通)

宿泊されたお客様

2019 年 6 月に 1 泊滞在

8/10 (良い)

Stopgirl、Thailand

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
พนักงานพูดจาไม่ค่อยดี ต้องให้ทาง expedia โทรมาให้อีกรอบถึงจะยอมใฟ้เขืาพัก
2019 年 6 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Won’t come back again
Since the hostel was overbooked, I had to move to another room during my stay, this is really annoying. The bathroom is awful, after you shower, everywhere in the bathroom is wet and there is nowhere to leave your clothes at.
2019 年 5 月に 3 泊滞在

4/10 (不満)

jongchan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
위치는 구 ~ ㄷ, 서비스는 노굳
여행목적지인 남산 근처이라서 위치는 좋았는데 관리매니저가 자리에 없어서 상당히 불편했읍니다. 주차, 욕실용품등.... 매니저에게 전화하니 휴일이라서 출근을 안한다고 하고, 안내데스크는 비워있고, ㅠㅠㅠ
2019 年 5 月に 1 泊滞在

8/10 (良い)

I'll Be Ur

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 4 月に 6 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
Location and water supply is good. No bath towel provided only face towel.
2019 年 4 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2018 年 12 月に 6 泊滞在
JUNGからの返信 (投稿日 : 2019 年 1 月 15 日)
THANKS!

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
Walking distance to Myeongdong shopping area, quite place to rest after a long hour outside. There a 24 hrs convenient store downstairs and along the way there a few cafe and restaurants. This is a guest house and don’t expect daily housekeeping, they only change daily towel and refill amenities. The floor was heated during winter in my family studio which come with a washing machine. There a day where water heater was spoiled and they offer us to wash up in another empty room while the rectified the problem immediately. Overall stay was pleasant, except that the bed is abit hard.
2018 年 12 月に 9 泊滞在
JUNGからの返信 (投稿日 : 2019 年 1 月 17 日)
Thanks! If you want housekeeping service, tell to my staff. Originally we don't provide housekeeping service daily. And you can use coin laundry on B1 lounge. Sorry that you feel uncomfortable.

8/10 (良い)

Bala、Malaysia

良かった点 : 施設のコンディションと設備、客室の快適度
Great location, walking distance to Namsan Tour & Myeongdong Street. I stayed 4 nights, never a single day the room was cleaned even upo request.
2018 年 12 月に 4 泊滞在
JUNGからの返信 (投稿日 : 2019 年 1 月 15 日)
Thanks! I'm looking forward to meeting you again.

4/10 (不満)

WAHIDAH、Butterworth, PNG

良かった点 : 清潔度
We booked and paid for room with kitchen but when we got there firstly, they couldnt even found our booking. So we showed our proofs of payment and booking. They placed us in 2 different rooms, which is okay with us because one of the room came with a kitchen. But the next morning we were asked to change room, to just one room, we said okay until we realized that the room has no kitchen. We told the guy that work there that we paid for room with kitchen, but he told us theres nothing he can do. It was a poor experience for us using expedia. That our first and last time using expedia.
2018 年 11 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 客室の快適度
Who should be blamed?
I am disappointed because I did not get the type of room I reserved. It was uncomfortable to squeeze in a small room regardless of the 3 queen beds as I travelled with teenage children. I requested to change room but the staff in charge was reluctant to do so. He claimed that hotel.com had booked the room given to me. What is the guarantee I 'll get the exact room that I might reserve in the future??
2018 年 11 月に 6 泊滞在

4/10 (不満)

Milton

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
I was advised beforehand that there was no front desk service and to contact hotel for check in information before arrival. 2 emails got no response and finally connected via kakao talk. Hotel location is good...3 minute walk to Myeongdong subway station exit 4 right next to McDonalds and Paris Baguette. Right across the street is the Myeongdong shopping district and street food vendors. Ground floor of the hotel also has a 24 hour convenience store The reason for the low rating is the lack of any guest service whatsoever. All communication with the staff is written on a large eraser board. I had a major problem with water leaking directly from the sink to the floor and luckily there was a drain right there to catch most of the water. I made 1 verbal request and 2 written request for repair but received no response at all. I was hoping to get some kind of compensation before checking out but did not get the opportunity to do so.
2018 年 10 月に 7 泊滞在

4/10 (不満)

Sally、Malaysia

良かった点 : スタッフとサービス
気になった点 : 清潔度
The room was not too bad for the price, but a few improvements could make it a much better experience for us as a quest. 1. Lights and more signages to the entrance. The entrance was difficult to find as it was dark and not enough signages. It was quite stressful as we were dragging heavy luggages and I was travelling with my mom. 2. More attention in preparing the room for check-in. The room was not well prepared as there was still rubbish from the previous guest in the toilet dustbin and no large towels provided. By the time we realized there we no large towels it was too late to ask for some as the receptionist is only there between 10am-6pm.
2018 年 10 月に 3 泊滞在

4/10 (不満)

韋豪

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
我訂6人房，結果老闆只幫我訂2人房，要我坐車去弘大住另一間，小小一間住6個人真的不是很舒服。但他的員工，會講中文，幫助了很多！我們需要什麼，問他他都會幫助我們，這點讓我們很感動！
2018 年 9 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 施設のコンディションと設備、客室の快適度
2018 年 8 月に 4 泊滞在