屋外プール、サンラウンジャー

ホテル ヴィラ ルンブンの口コミ

4 out of 5
ホテル ヴィラ ルンブン
Jalan Raya Petitenget, No. 1000 X, Petitenget, Seminyak, Bali

口コミ

8.6

非常に良い

評価 10 - 723 件の口コミ中 358 件が非常に良い" "
評価 8 - 723 件の口コミ中 256 件が良い" "
評価 6 - 723 件の口コミ中 73 件が普通" "
評価 4 - 723 件の口コミ中 23 件が不満" "
評価 2 - 723 件の口コミ中 13 件が非常に不満" "

8.6/10

清潔度

9.2/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

Takako

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 5 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Takako, Thank you for taking the time to leave us a 4-star rating. We're glad to hear that your overall stay with us was positive, even though you chose not to leave a written review.We always aim to provide excellent service and accommodations to all of our guests. Your feedback, whether through ratings, reviews, or in-person conversations, is invaluable for helping us understand where we're doing well and where we can improve.I would welcome the opportunity to better understand your experience so we can continue improving.Thank you again for your feedback. We appreciate you taking the time to share your thoughts with us.Warm Regards, Hotel Vila Lumbung

10/10 (非常に良い)

AKINORI

2023 年 5 月に 2 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 6 月 13 日)
Morning Spirit Akinori,Thank you for choosing Vila Lumbung as your preferred accommodation during your trip to Bali. And thank you also for the perfect rating you gave to us, we really appreciate it. Thank you for coming and can't wait to see you again soon at Hotel Vila Lumbung!Sincerely YoursHotel Vila Lumbung

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度
雑な感じ。
衛生面に難あり。清掃が行き届いておらず、どこもかしこも汚い。ハウスキーパーの掃除もかなり雑だった。エアコンもボロくて、カビやばい菌が吹き出し口からいっぱい出てる気がする。お陰で喉やられて風邪引いた。朝のブッフェもショボい。ウェルカムシャンパンサービスはただのソフトドリンクだった。 おすすめしません。個人的にもリピートなし。
2023 年 4 月に 5 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 5 月 1 日)
Good Morning Dear! Thank you for choosing Villa Lumbung as your accommodation during your stay in Bali, but unfortunately, your stay at Villa Lumbung did not provide a great experience for you. We know that our Lumbung Villas have weathered the COVID-19 era and we are still upgrading our property and facilities to make it fit and look good. Please accept our apologies if you did not have a good experience with our facilities. We will pass on your concern to our team and hope we can improve our facilities as soon as possible to ensure the satisfaction and comfort of our guests. And for the welcome drink problem, that is a welcome drink provided by hotels in Bali in general, if you want other drinks you can get them at the Lumbung Restaurant which is already available in our hotel. But on the other hand, we hope that our services can cover your inconvenience while staying with us. Wish to see you again soon with a better impression! Best regards! Hotel Villa Lumbung

8/10 (良い)

Yasuharu

良かった点 : 清潔度
表通りから少し奥まったところに施設があり、日が落ちてからはとても静かです。施設は古めのインドネシアスタイルで趣がありますが、新しい施設が好みの方は遠慮した方が良いでしょう。プールは広くて素晴らしいです。水深があるので、小さいお子様連れの方は要注意です。朝食の品数は少なめですが、必要十分でどれもおいしいです。特に食パンは素晴らしい。部屋やバルコニーは広くとてもリラックスできます。 交換した方が良いと思われる設備>>>便器、セキュリティーボックス。古くて正常動作ギリギリの状態。 改善が望まれる施設>>>バスタブ(水はけが悪い。パイプクリーナー推奨) 施設内は緑(植物)がいっぱいで、クラッシックな雰囲気がとても良い。モダンスタイルを求める方は避けた方が良いでしょう。
2022 年 8 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 12 月に 2 泊滞在
Ekaからの返信 (投稿日 : 2019 年 12 月 17 日)
Morning spirit valued guest, Thank you very much for your time in rating us related to your recent stay. Having you to stay with us has been a great pleasure and we are looking forward to extend our service to welcome you back. Best regads, Management,

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス
2019 年 8 月に 3 泊滞在
Ekaからの返信 (投稿日 : 2019 年 8 月 22 日)
Morning Spirit valued guest, Thank you very much for your time in rating us, it will be great if you could give us detailed of your experience during stay. Best regards, Management

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
一つの家に泊まるという感じだった。アメニティ、ウェルカムドリンク、果物、書斎のような個別のお部屋、サービスが豊かだった
2019 年 2 月に 1 泊滞在
Ekaからの返信 (投稿日 : 2019 年 2 月 27 日)
Morning Spirit Valued Guest, Appreciate for your review related to your recent stay, as it is truly essential to us in order to improve our product and service as well as to encouraging the trust toward our hotel. Having you to stay and serving you always a pleasure and we are looking forward to welcome you back to the hotel Vila Lumbung. Best Regards, Management Hotel Vila Lumbung

8/10 (良い)

Aya

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
ホテル全体の雰囲気は静かで、のんびりと快適に過ごせました。朝食もとても美味しかったです。ホテルスタッフの皆さんは、親切でどんなことにも丁寧に対応してくださいました。
2018 年 8 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
フレンドリーなスタッフ
清潔感があり過ごしやすいホテル。 部屋内にコンセントが少ない為、充電が少し不便。 スタッフ皆さんの対応が非常に良く、 女性1人でも安心して宿泊できる。
2018 年 8 月に 1 泊滞在
Ekaからの返信 (投稿日 : 2018 年 8 月 22 日)
Morning Spirit Valued Guest, Thank you very much for taking the time to write us this valuable review. The power adapter are available based on guest request, feel free to contact our front desk for this service. Once again truly appreciate for your review and we shall be so delighted if we could extend our service for having you back to the Hotel Vila Lumbung and trust you will experiencing a significant improvement as we are committed to striving in improving our product and service. Best Regards, Management Hotel Vila Lumbung

10/10 (非常に良い)

Kyon、Japan

良かった点 : 清潔度、スタッフとサービス、客室の快適度
リラックスできるホテル
プールもホテルのサービスも朝食もとてもよかった。 バスタブが少し黒ずんでいるのがきになったが、他はとてもいい。 ウェルカムドリンクやおしぼりなど、リッチな気分を味わえました。 ロケーションもいいので、お勧めのホテルです。
2018 年 2 月に 1 泊滞在
Ekaからの返信 (投稿日 : 2018 年 3 月 2 日)
Morning Spirit Kyon, Appreciate for your fine review along with a perfect score given, as it is truly essential to us in order to improve our product and service as well as to encouraging the trust toward our hotel. Having you to stay and serving you always a pleasure and we are looking forward to welcome you back to the hotel Vila Lumbung. Best Regards, Management Hotel Vila Lumbung.

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
ホテルスタッフは、いつもどこでもどんな時でも顔を合わせるたびに親切・親密、そして何よりも自然体で接してくれて心地よい滞在が出来た。
Ekaからの返信 (投稿日 : 2018 年 1 月 3 日)
Morning Spirit Valued Guest, Appreciate for your fine review as it is truly essential to us in order to improve our product and service as well as to encouraging the trust toward our hotel. We are happy that our staff were able to cheering up your valuable moment during your stay. Having you to stay and serving you always a pleasure and we are looking forward to welcome you back to the hotel Vila Lumbung. Best Regards, Management Hotel Vila Lumbung.

8/10 (良い)

KEISUKE

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
すごくゆっくり出来ました
ベッドメイク後のシーツが汚れていた 他は問題ないです 4泊しましたが2日間は日本人は居ませんでした
2017 年 10 月に 4 泊滞在
Morning Spirit Keisuke, Your very constructive review toward our hotel is highly appreciated. We are regret that the bed sheet was not properly set up, this had been forwarded to our housekeeping to be more concern about the room cleanliness. Once again thank you very much and we are looking forward for your next visit. Best Regards, management Hotel Vila Lumbung.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
庭にヴィラが点在していて真ん中にはプールがあります。アジアのリゾートらしい造り。プルメリアの花がたくさん咲いてました。 清潔感はありますが、施設の古さは否めません。 バスタブにお湯を入れたら、シャワーのお湯は出ませんでした。 多少不便でもクラクラバスがあるからと思っていたら運休中でした。ホテルからスミニャックスクエアへの無料バスは1日2便です。ぶらぶら歩くのが苦にならない人には良いかもしれません。
2017 年 8 月に 1 泊滞在
Morning Spirit Valued Guest, Your very constructive detailed review toward our hotel is highly appreciated. We are sorry that the hot water supply was troubled, this had been forwarded to our Maintenance team to conduct some proper improvement. Once again thank you very much and we are looking forward for your next visit. Best Regards, Management Hotel Vila Lumbung.

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
最新おしゃれエリアにある古きよきバリスタイルホテル
最新のおしゃれホテルではなく、いかにもイメージするバリのリゾートホテルを求める人にはよいと思います。プールもこじんまりとしていて周りの緑と相まってごろごろするにはよいホテルだと思います。スミニャック?クロボカンに近いエリアですのホテル周辺は東京よりおしゃれレストラン?と思うような(外観は。行かなかったのでわかりませんが)店もたくさん。ただ、地元のお店やスーパー等を求めるならばクタとレギャンの間あたりのほうがいいかもしれません。のんびりして観光もあまりせず、というリゾートにはよいエリアの古き良きバリホテル、というところ。
Morning Spirit Valued Guest, It has become a huge Complimentary for us to read your comment as the atmosphere of our unique selling point that a traditional Balinese hotel in the middle trendy area of Seminyak had been experienced during your recent stay. Your very constructive feedback is highly appreciated and looking forward for your next booking. Best Regards, Management Hotel Vila Lumbung

8/10 (良い)

Hiroshi、神奈川

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
穴場的ホテル
建物は古いが従業員始めホテルの持っている雰囲気がのんびりしていて如何にもリゾートにぴったり。 普段日本人が宿泊しないホテルでメインはオーストラリアからの観光客だとか。そう言った面でも雰囲気が良かったのかもしれない。ただ、英語は必須なのでそのつもりで。 食事も平均的だがゆったりと静かな雰囲気は日本からの団体客が泊まるホテルにはないものがある。 また今度も泊まりたいホテルです。 残念な点、Wifiは直ぐに切れるので日本からレンタルWifiを持って行くと良い。

6/10 (普通)

dorastick

気になった点 : 清潔度、施設のコンディションと設備
大人のカップルにはお勧めできない
ウブドでの静かできれいなリゾートホテルに泊まった後に泊まるホテルとしては、あまりのギャップにめまいがした。掃除は行き届いておらず、前の宿泊者の残していった物と思われる水のペットボトルがカーテンの裏から出てくる始末。また、部屋の明かりは充分でなく、全部の明かりを付けても薄暗い。窓を開ければ、他の部屋から中が丸見えで、プライバシーは全くない。家族でわいわいするステイには良いかもしれないけれど、大人のカップルがのんびりとくつろぐというホテルでは絶対にない。

10/10 (非常に良い)

Kerrilee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved our stay here and will be back again for sure. Balinese roof balcony room was stunning - lots of room, bed very comfortable and gorgeous gardens to view made it so lovely. Swim up bar and pool area so good we didn’t want to leave this place. Quiet back from the street. Spa massage was nice too
2024 年 4 月に 6 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Kerrilee,We are delighted to hear you loved your stay with us! It brings us great joy to know you found the Balinese roof balcony room stunning – the spaciousness, comfortable bed, and gorgeous garden views are highlights.We're especially thrilled that the swim-up bar and pool area were such a hit! It sounds like you truly relaxed and enjoyed paradise. The quiet location away from the street must have added to the tranquility.So glad to hear you enjoyed the spa massage as well! We strive to provide a complete and pampering experience for our guests.Your kind words about your stay are the best compliment we can receive, and we look forward to welcoming you back again soon!Sincerely,

10/10 (非常に良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the place staff where amazing couldn't do enough for food really good
2024 年 3 月に 6 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear James,Morning Spirit!Thank you for your wonderful review! We're thrilled to hear that you loved your stay with us and that our amazing staff went above and beyond to ensure you had a fantastic experience. It's great to know that you enjoyed our delicious food as well. We can't wait to welcome you back for another memorable stay. If there's anything else we can do to make your next visit even better, just let us know!Warm regards,

6/10 (普通)

Roslyn

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The property is tired with work required to the exterior.The gardens were beautiful but more lighting needed around walkways at night The rooms were comfortable and clean enough , breakfast was basic . Staff were wonderful & very helpful . Good position to walk to restaurants & for shopping.
2024 年 2 月に 8 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Roslyn,Morning Spirit!Thank you for sharing your feedback with us. We appreciate your kind words about our wonderful staff and our convenient location. Your comments about the exterior, lighting around walkways, and breakfast are duly noted. We're constantly striving to enhance our guests' experiences, and your insights will certainly help us in our efforts. We're delighted that you found the rooms comfortable and clean, and we're glad you enjoyed the beauty of our gardens. We hope to welcome you back again soon for an even more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,

8/10 (良い)

Lewis

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The grounds of the villa and gardens are lovely, the staff were all great, always helpful and super friendly. The room was not what was advertised on the site. But was still fine. Pool was great, but there was quite a few broken tiles in some areas of the upper pool and I cut my foot quite badly on one of them. We had a great stay for the most part though.
2024 年 3 月に 8 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Lewis, Thank you for taking the time to share your recent experience. We're thrilled you found the grounds and gardens lovely, and that our staff were helpful and friendly – that's exactly the atmosphere we aim to create.We sincerely apologize that the room wasn't exactly what you saw advertised on our website. We understand the importance of accurate representation, and we'll be sure to double-check our listings to ensure they perfectly reflect our accommodations.We're also very sorry to hear that you cut your foot on a broken tile in the upper pool area. Guest safety is our top priority, and we take such incidents very seriously. We'll be scheduling immediate maintenance to address the broken tiles to prevent future injuries. We hope your cut healed quickly, and we apologize for the discomfort it caused.Despite these issues, we're glad you had a mostly great stay with us. We appreciate your understanding, and we'd love the opportunity to regain your full confidence. Thank you again for your feedback. We look forward to hopefully welcoming you back soon.Sincerely,

10/10 (非常に良い)

Anders Johan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 6 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 2 月 27 日)
Daer Anders Johan, Thank you so much for taking the time to leave us a 10 out of 10 review! We're thrilled to hear that you had such a positive experience at our establishment. It means the world to us when guests like yourself enjoy their time with us and find everything to be exceptional.Though your review was brief, please know that we appreciate you recognizing our efforts with the highest rating possible. It is feedback like this that motivates us to uphold our high standards day after day. We aim to provide every guest with attentive service, delicious food, and an overall welcoming atmosphere.We are truly grateful for your patronage and your kind words. Thank you again for sharing your five-star experience. We hope to see you again soon!

4/10 (不満)

Terinova

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Old hotel that asks for love and care. Strayed for 1 night so manageable but wouldn’t recommend for a longer stay.
2024 年 2 月に 1 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Terinova, Thank you for taking the time to share your experience with us. We appreciate your honest feedback and apologize for any inconvenience you may have encountered during your stay.We understand that our hotel is an older establishment that requires some love and care. We are continuously working towards improving our facilities to provide a more comfortable and enjoyable experience for our guests.While we are pleased to hear that your one-night stay was manageable, we deeply regret that we did not meet your expectations for a longer stay. Your feedback is vital to us, as it helps us understand areas where we can improve. It is our sincerest hope that you will consider giving us another chance in the future. We would be delighted to have the opportunity to provide you with a more pleasant and memorable stay.

10/10 (非常に良い)

Arnab

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Location
Great location and staff. Rooms were huge though didn’t like the shower unit as you have to climb into the bathtub which is at a height, not recommended for senior citizens. However breakfast was good, the property is neat and clean and has a good swimming pool. The best thing about the property is you get a good selection of dining and party places around such as Merah Putin, NOAA and Shi Shi. There’s a lovely cafe serving great coffee and donuts just around the corner too.
2024 年 1 月に 4 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Arnab, Thank you so much for taking the time to share your recent experience at our hotel. We are thrilled to hear that you enjoyed the great location, our wonderful staff, and the spacious rooms. Your feedback is so valuable as it helps us identify areas where we can improve.We sincerely apologize for the inconvenience with the shower unit. We understand how the height of the bathtub could be difficult for some of our senior guests to access. Your suggestion has been shared with our management team so we can explore options to make the showers more accessible.We are delighted you enjoyed our breakfast offerings and found our property to be clean and neat. Our goal is to provide an enjoyable, comfortable stay for all our guests.We are also so pleased to hear that you took advantage of the fantastic dining, nightlife, and cafes just steps away from our hotel. It sounds like you had a great time exploring the neighborhood around us!Thank you again for taking the time to provide your candid review. We greatly appreciate your feedback and will use it to continue improving our services. We hope you will come stay with us again and let us know if there is anything we can do to make your next visit even more enjoyable.

10/10 (非常に良い)

Ugo、North Sydney

グループ旅行
Absolute gem from the staff to the grounds to the room highly recommended I will return
2024 年 1 月に 5 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Ugo, Thank you for taking the time to leave such a wonderful review of your recent stay with us. Your kind words about our hotel being an 'absolute gem' and highly recommending us to others mean the world to our staff. We strive to provide each guest with an unforgettable experience, from our friendly service to our rooms and amenities. It is reviews like yours that let us know we are achieving our goal.Please know that you will always receive the warmest of welcomes whenever you choose to return.

10/10 (非常に良い)

Jessica

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 7 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Jessica, Thank you so much for taking the time to leave us a 10 out of 10 review! We're thrilled to hear that you had such a positive experience at our establishment. It means the world to us when guests like yourself enjoy their time with us and find everything to be exceptional.Though your review was brief, please know that we appreciate you recognizing our efforts with the highest rating possible. It is feedback like this that motivates us to uphold our high standards day after day. We aim to provide every guest with attentive service, delicious food, and an overall welcoming atmosphere.We are truly grateful for your patronage and your kind words. Thank you again for sharing your five-star experience. We hope to see you again soon!

8/10 (良い)

Jo Henry Bland

2024 年 1 月に 5 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Jo, Thank you for your kind review and 4-star rating of our property. We appreciate you taking the time to share your experience. While we always strive to exceed our guests' expectations and earn a 5-star review, we are pleased that your stay was enjoyable overall.We hope we have another opportunity to welcome you back as our guest. Warm Regards, Hotel Vila Lumbung

8/10 (良い)

Alfonso

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
2024 年 1 月に 4 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Alfonso, On behalf of the entire team, thank you again for taking the time to share your experience. We are eagerly awaiting your next visit and the opportunity to provide you with another exciting getaway.Warm Regards, Hotel Vila Lumbung

10/10 (非常に良い)

Damon

2024 年 1 月に 9 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Damon, Thank you so much for taking the time to leave a 5-star review for our property. We greatly appreciate you recognizing our efforts to provide an exceptional stay for our guests.It's feedback like this that motivates us to continue improving the experience for future visitors. We're thrilled you had such a positive visit and hope you'll come to stay with us again soon! Warm Regards, Hotel Vila Lumbung

8/10 (良い)

Jesse

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
The property at hotel vila lumbung is peaceful; close to the restaurants and shops; and convenient for exploring by foot. I will return again.
2023 年 12 月に 4 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Jesse,Thank you so much for taking the time to share your experience at Hotel Vila Lumbung. I'm delighted to hear that you found our property peaceful and conveniently located near restaurants, shops, and attractions that could be explored on foot. It brings me great joy to know that you were able to relax and unwind in our tranquil setting, while still having easy access to all the sights and conveniences you desired.We strive to provide our guests with a comfortable oasis in the heart of Seminyak, and your feedback lets us know we are fulfilling that mission. I'm thrilled that you had such a positive stay with us, and that you plan to return. We will look forward to welcoming you back soon.Warm Regards, Hotel Vila Lumbung

2/10 (非常に不満)

Willem

気になった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Willem, Thank you for taking the time to share your experience at our hotel. We appreciate you bringing this matter to our attention.While we aim to exceed expectations with every stay, it's clear we fell short for you this time. Please know that we take feedback very seriously, as it helps us improve. I sincerely apologize that we did not meet your standards.We would welcome the opportunity to better understand what specifically disappointed you, so we can address any issues. Warm Regards, Hotel Vila Lumbung

8/10 (良い)

Glenn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 10 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Glenn, Thank you for taking the time to leave us a 4-star rating. We're glad to hear that your overall stay with us was positive, even though you chose not to leave a written review.We always aim to provide excellent service and accommodations to all of our guests. Your feedback, whether through ratings, reviews, or in-person conversations, is invaluable for helping us understand where we're doing well and where we can improve.I would welcome the opportunity to better understand your experience so we can continue improving.Thank you again for your feedback. We appreciate you taking the time to share your thoughts with us.Warm Regards, Hotel Vila Lumbung

8/10 (良い)

Amanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Great location and very friendly staff. Property was a bit tired looking and needed a bit of an update.
2023 年 12 月に 10 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Amanda, Thank you so much for taking the time to share your recent experience at our hotel. We were delighted to hear that you found the location to be great and our staff very friendly. Providing an excellent guest experience is our top priority.We appreciate you bringing the condition of the property to our attention. Please know that we are actively working to refresh and update areas of the hotel to keep it looking its best. We want each guest to feel completely comfortable and at home during their stay.We value your feedback, as it helps us identify opportunities to improve. I hope you will come to stay with us again soon and see the positive changes we are making. Please don't hesitate to reach out if there is anything at all we can do to make your next visit even more enjoyable.Warm Regards, Hotel Vila Lumbung

8/10 (良い)

Annette

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a very nice stay. But WiFI did not work most of the time, it was very slow and disconnecting. Toilet water pressure was very low too. It’s pretty old building but in general is kept well and I enjoyed my time. Nice breakfast as well and plenty of choice. Swimming pool big and clean. Thank you.
2023 年 12 月に 4 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 12 月 26 日)
Morning Spirit Anneth,Thank you for choosing Hotel Vila Lumbung as one of your accommodation choices while on holiday in Bali. We are happy to hear that you enjoyed your stay while staying with us.We apologize for the inconvenience you experienced during your stay, we will convey this to the relevant department to immediately check and improve it. Currently, our team is making regular improvements to increase guests' sense of comfort during their stay.We're glad to hear you liked the breakfast we provided and the swimming pool.Thank you for visiting and hopefully we can meet again on another occasion.Regards,Hotel Vila Lumbung

6/10 (普通)

Chew、Singapore

カップルで旅行
良かった点 : スタッフとサービス
Very good location but this place really need a good renovation - I'm very sure it will bring the business to another level becasue the location is really very good.
2023 年 12 月に 3 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 12 月 22 日)
Morning spirit chew,Thank you for providing a review of Hotel Vila Lumbung. Our location is strategic, very close to entertainment centers and entertainment centers.Currently our team is trying to carry out regular maintenance, but this takes time. We are very happy that you like our location.Thank you for visiting and hopefully we can meet again on another occasion.Regards,Hotel Vila Lumbung

10/10 (非常に良い)

Sophie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a great place to stay in Seminyak. Close to great eating places with beautiful gardens and pool. Will be back!
2023 年 11 月に 2 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 12 月 6 日)
Morning Spirit Sophie,Thank you for choosing Hotel Vila Lumbung as one of your accommodation choices while on holiday in Bali. We are happy to hear about your pleasant stay while staying with us. Our location is strategic, close to entertainment centers, entertainment centers, restaurants and others.Thank you for coming, we look forward to welcoming you back as soon as possible :)Regrads,Hotel Vila Lumbung

4/10 (不満)

Steve

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the Villa room, however The bedsheets were stained. And the room was just not cleaned properly. The staff weren’t attentive or overly friendly. During breakfast you had to approach the staff.. In the morning Plates beer bottles and glasses were still left around the pool area. When at the pool we had to go to order drinks and food. If the staff had asked we would have ordered more food and drinks. On checkout a senior staff member was saying farewell to another guest thanking him for his stay and when he passed us and felt obliged so he thanked us for staying aswell. This was my 9th trip to Bali
2023 年 11 月に 3 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 12 月 13 日)
Morning Spirit Steve,Thank you for choosing Hotel Vila Lumbung, and we are truly sorry to hear that you were unhappy with your recent stay. We appreciate that you loved our property and have stayed in Deluxe Lumbung before, but we are sorry to hear that you were less than impressed with the bedsheets and pool area.We'll let our Housekeepers know to be more attentive in preparing rooms and collecting trash around the pool area.Please know that this review has been passed along to the relevant departments for retraining.Hope that we can welcome you again with better experience.Regards,Hotel Vila Lumbung

8/10 (良い)

Alejandro、Cuernavaca

家族旅行
良かった点 : 設備とサービス
Location is great! But needs urgent maintenance
2023 年 11 月に 3 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 11 月 28 日)
Morning Spirit Alejandro,Thank you for providing a review of Hotel Vila Lumbung.We're glad you like our location! We really appreciate it. You don't need to worry about it, our team is working on regular maintenance and updates.Thank you for visiting and hopefully we can meet again on another occasion.Regards,Hotel Vila Lumbung

10/10 (非常に良い)

Omar

2023 年 11 月に 6 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 12 月 12 日)
Morning Spirit Omar,Thank you so much for leaving the 5-star rating for us. It is much appreciated! We hope to see you again soon.Regards,Hotel Vila Lumbung

8/10 (良い)

Ronny

良かった点 : 清潔度、客室の快適度
Staff great and friendly, resort is well set up and breakfast buffet good.
2023 年 10 月に 4 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 11 月 9 日)
Morning Spirit Ronny,Thank you for choosing Hotel Vila Lumbung as one of your accommodation choices while on holiday in Bali and for leaving us a review. We are happy that our staff can provide their best service to you and our buffet breakfast.Thank you for visiting and hopefully we can meet again at the end of the year, dear.Regards,Hotel Vila Lumbung

10/10 (非常に良い)

Oktavia

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Strategic location and comfortable
Really good and affordable place to stay! We travelled as a couple and stayed for only 3 nights, wished our holiday was longer! Bedroom was spacious, walking distance to all the plethora of eateries and spa places in Seminyak, so we didn't even need to order an online driver. If they invest in a lift that would be awesome, otherwise if you don't mind lugging your suitcase to the 3rd storey building then that's fine. Some structures look a outdated too but not dealbreakers.
2023 年 10 月に 3 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 11 月 2 日)
Morning Spirit Oktavia,Thank you for choosing Hotel Vila Lumbung as one of your accommodation choices during your holiday in Bali. We are happy to hear that you had a pleasant stay while staying with us. The location of our hotel is very strategic, very close to entertainment centers and entertainment centers. You don't need to worry about our property, our team is carrying out regular arrangements and maintenance so that guests who stay overnight feel comfortable when staying with us.Thank you for visiting and I hope we can meet again another time, dearRegards,Hotel Vila Lumbung

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Good service, but not so good cleaning
The service and staff was good, but the cleaning was not satisfying. Dirty sheets and the room wasn’t clean. We asked for new sheets which they provided but the new sheets were old and spotted as well.
2023 年 10 月に 5 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 10 月 20 日)
Morning Spirit Dear,We are happy to hear that the service from our staff is satisfactory. We apologize for your inconvenience in cleaning, believe that all of our housekeeping staff always clean every day. We apologize when you find new bed sheets but they still look old, we will convey this to the relevant department to immediately carry out regular checks.We hope we can provide even better services and facilities. Hopefully, we can meet again on another occasion.Regards,Hotel Vila Lumbung

10/10 (非常に良い)

Howard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel in Seminyak
The Vila Lumbung is a great hotel, it's located down a drive away from the hustle and bustle of the main street which ensures that it is very quiet and peaceful. The staff are excellent, so friendly and nothing is too much trouble. The pool is warm and I loved the swim up pool bar. Drinks and food are very reasonable. The rooms are spacious and well maintained and the very comfortable. I would have no reservations about recommending this hotel.
2023 年 9 月に 7 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 10 月 17 日)
Morning Spirit Howard,Thank you for choosing Hotel Vila Lumbung as one of your accommodation choices while on holiday in Bali. We are very happy that you like our hotel. Our hotel has a peaceful atmosphere and is very far from the busy streets. And our staff can provide maximum service for you!A beautiful swimming pool as well as food and drinks available from our restaurant that you like and also comfortable rooms. We really appreciate it.Thank you for visiting and hopefully we can meet again on another occasion.Regards,Hotel Vila Lumbung

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely stay in an older villa, very clean and quiet pool area
2023 年 9 月に 4 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 10 月 17 日)
Morning Spirit Adam,Thank you for choosing Hotel Vila Lumbung as one of your choices during your holiday in Bali, we are very happy to hear that you had a pleasant stay while staying with us. We are also very happy that you like our pool. We appreciate that :)Thank you for visiting and hopefully we can meet again on another occasionRegards,Hotel Vila Lumbung

10/10 (非常に良い)

David John Thomas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
staff very friendly and easy to get to any part of Bali you want, very clean and quiet. Lots of bars and restaurants to choose from.
2023 年 10 月に 8 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 10 月 9 日)
Moring Spirit David,Thank you for choosing Hotel Vila Lumbung as one of your accommodation choices while on holiday in Bali. We are very happy to hear about your pleasant stay during your holiday with us. We really appreciate it!Regards,]Hotel Vila Lumbung

4/10 (不満)

Claudia

小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
We have stayed at Vila Lumbung in the past but it has gone down hill significantly. The bathroom was disgusting and the sheets had stains. The pool was so deep I could barely keep my head above water, preventing me from being able to hold my 6month old in the pool. Overall a really bad experience. Checked out early.
2023 年 10 月に 6 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 11 月 2 日)
Morning Spirit Claudia,Thank you so much for staying with us at Hotel Vila Lumbung, and for your feedback. We truly appreciate it. It's a shame that you felt the property has gone downhill significantly since the pandemic—we've been working hard to keep it well-maintained!We're sorry about the dirty bathroom and stained sheets—we've had a meeting with housekeeping staff about this issue and have taken further serious follow-up steps to ensure room cleanliness and hygiene.We're also sorry that we didn't have a shallow pool for babies. We do have a shallow pool that is around 80 cm deep, and kids are welcome to start from 2 years of age and safely enjoy the shallow pool.Regards,Hotel Vila Lumbung

8/10 (良い)

Alvin、New York

良かった点 : 清潔度、スタッフとサービス
Hotel is good value for the price. Rooms are a bit older and dated and the lighting is very white and not very warm but space is good. Staff were very friendly and helpful.The breakfast was not worth the 100,000 IDR as food and selection was limited.
2023 年 10 月に 2 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 10 月 9 日)
Morning Spirit Alvin,Our hotel has a semi-classical concept, therefore we have our own characteristics of the shape and properties of our hotel. But we are happy that you like the room in our hotel! We are also very happy because our staff can provide the best service for you. We apologize, for the breakfast price we have made an appropriate offer.Thank you, hopefully we can meet again on another occasion!Regards,Hotel Vila Lumbung

10/10 (非常に良い)

Carla

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 6 泊滞在
Regards, Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 10 月 12 日)
Morning Spirit Carla,Thank you for choosing Vila Lumbung as your preferred accommodation during your trip to Bali. Thank you also for the perfect rating you gave to us, glad you like the service and facilities, we really appreciate it. Thank you for coming and can't wait to see you again soon at Hotel Vila Lumbung!Sincerely YoursHotel Vila Lumbung

8/10 (良い)

Jacobus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel in very nice, breakfast is very good. I thought we had a nicer room because we booked the deluxe room but I think we got a normal room. We had a very nice stay.
2023 年 9 月に 14 泊滞在
Regards, Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 10 月 3 日)
Morning Spirit Jacobus,Thank you for choosing Hotel Vila Lumbung as one of your accommodation choices during your stay in Bali, dear. Wow, we are very happy to know that your stay was very enjoyable and that you liked our hotel and of course our breakfast too.We apologize if an error occurs. We will convey this to the relevant department to immediately carry out a check.Regards,Hotel Vila Lumbung

6/10 (普通)

Jesper

気になった点 : 施設のコンディションと設備
Quite an old property by now it looks ready for a refurbishment. Rooms are ok but bathrooms were terrible. I will not stay here again.
2023 年 9 月に 1 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 10 月 9 日)
Morning Spirit Jesper,We apologize for your unpleasant stay. Our hotel has a semi-classic concept and our hotel is currently undergoing regular maintenance, because our hotel has been around for a long time.Once again, please accept our sincerest apologies for any inconvenience you may have experienced.Regards,Hotel Vila Lumbung

10/10 (非常に良い)

Barend van der

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Het was een super gelegen en mooi complex met alles aanwezig wat vakantie extra mooi maakt.
2023 年 9 月に 13 泊滞在
Hotel Vila Lumbungからの返信 (投稿日 : 2023 年 10 月 3 日)
Morning Spirit Barend Van Der,Thank you for choosing Hotel Vila Lumbung as one of your accommodations during your holiday in Bali. Wow we are so happy to hear that you love our super beautiful location which makes your holiday extra special!Thank you for visiting and hopefully we can meet again another time!Regards,Hotel Vila Lumbung