部屋からの景観

サウスウェスト イン アット セドナの口コミ

3.5 out of 5

口コミ

8.6

非常に良い

評価 10 - 1003 件の口コミ中 569 件が非常に良い" "
評価 8 - 1003 件の口コミ中 259 件が良い" "
評価 6 - 1003 件の口コミ中 99 件が普通" "
評価 4 - 1003 件の口コミ中 50 件が不満" "
評価 2 - 1003 件の口コミ中 26 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.2/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

4/10 (不満)

TADAYOSHI

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
GOLD会員特典が、利用出来ない。
ゴールド会員特典となっている、 アーリーチェックインが出来ない。 PM1:45に到着したが、PM3:00過ぎに来るよう 言われた。 アップグレードも無し。 ワインも無し。 Hotel.comのバウチャーは、日本語表記のみため、GOLD会員である事が、バウチャーから判別出来ない。 他社のサイトは、日本語表記と、英語表記があるため、GOLD会員であることが証明されるが、GOLD会員の証明が不可能。 GOLD会員特典以外は、満足です。 部屋には、暖炉の他に暖房もあり、オシャレ。 雰囲気がとても良い。 早く出発出来ないのが残念。
2024 年 1 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Tadayoshi,Thank you for choosing our hotel for your recent stay and for sharing your feedback.  We appreciate your loyalty as a Gold member and apologize for any inconvenience you experienced during your visit.We understand the importance of early check-in and the benefits of Gold membership.  We sincerely apologize for any miscommunication or inconvenience caused by not being able to accommodate your request for an early check-in.  We will review our procedures to ensure a smoother experience for our valued Gold members.We also regret any confusion regarding the language of Hotel.com's vouchers.  We understand the importance of clear communication and will explore ways to make the process more accessible and user-friendly for our international guests.While we are pleased to hear that you enjoyed the amenities in the room, including the fireplace and heating, we take your comments about the inability to leave early into consideration.  We will evaluate our policies to see how we can enhance flexibility for our guests.Your feedback is valuable, and we will use it to make improvements to serve our guests better.  If you have any further comments or suggestions, please feel free to share them.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Takahiro

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It has become part of the best trip for us.
2020 年 10 月に 1 泊滞在
Crystalena Littlefootからの返信 (投稿日 : 2020 年 10 月 10 日)
Hello Takahiro, Thank you for taking the time to write this short but very sweet review regarding your most recent stay at the Southwest Inn at Sedona. We are very happy to hear about your stay. Our Warmest Regards, Crystalena Littlefoot Assistant General Manager

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
little bit far a way from uptown Sedona, Quite and nice red rock view in front of the hotel, Very friendly staff and nice atmosphere. The shower is not easy to use.
2019 年 10 月に 1 泊滞在
Joe Jonesからの返信 (投稿日 : 2019 年 10 月 22 日)
Hello, Thank you for taking the time to write this amazing review regarding your most recent stay with us at the Southwest Inn at Sedona. We very much appreciate your feedback. Our Warmest Regards, Joe Jones General Manager

8/10 (良い)

宿泊されたお客様

2019 年 8 月に 1 泊滞在
Joe Jonesからの返信 (投稿日 : 2019 年 9 月 3 日)
Hello, Thank you for taking the time to complete our survey regarding your most recent stay with us at the Southwest Inn at Sedona. Our Warmest Regards, Joe Jones General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
良かったです
セドナらしい内装の部屋です。暖炉があるので、秋冬は暖かくて良さそう。フロントの2階が小さなカフェテリアになっていて、朝食が食べられます。食事の品数は多くないですが、自分で焼くワッフルと、チーズやトマトソースを添えて食べるブリトーが美味しかったです。レンジもあって、子供用のレトルトご飯など温められました。ホテルと同じ通りに日本食レストランがあり、近いし美味しいし良かったです。
2019 年 5 月に 1 泊滞在
Joe Jonesからの返信 (投稿日 : 2019 年 6 月 14 日)
こんにちは、 Southwest Inn at Sedonaに行ったことがある方は、ぜひ口コミを投稿してください。 私たちはあなたのフィードバックを大いに歓迎します。 またお会いしましょう。 私たちの暖かいよろしく、 ジョージョーンズ ゼネラルマネージャー

10/10 (非常に良い)

Masaaki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
綺麗な部屋と便利な立地でした!
綺麗で広い部屋で快適に過ごせました!徒歩圏内に飲食店もあり、便利な場所でした!
2019 年 4 月に 1 泊滞在

8/10 (良い)

Masayoshi

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 2 月に 1 泊滞在
Joe Jonesからの返信 (投稿日 : 2019 年 2 月 20 日)
Hello Masayoshi, Thank you for taking the time to write this review regarding your most recent stay with us at the Southwest Inn at Sedona. We very much appreciate your positive feedback. We very much appreciate your business. Our Warmest Regards, Joe Jones General Manager

10/10 (非常に良い)

Sandra

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This Pet friendly hotel was clean, very quiet area, rooms are large and cozy.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Suzy

グループ旅行
The lobby could stand to be updated a bit. Our a/c squeeked at times. But it was a nice place for the money and I would recommend it to a friend. Breakfast was good. Friendly staff.
2024 年 5 月に 4 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Suzy,Thanks for the positive review regarding your stay at Southwest Inn at Sedona.  We appreciate your recommendation and are glad you enjoyed our breakfast and friendly staff.  We apologize for any inconvenience caused by the lobby and AC issues.  We hope to have the opportunity to welcome you back in the future for an even better experience.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Milena

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Amazing place
2024 年 5 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Milena,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Southwest Inn at Sedona.  We work tirelessly to ensure our guests experience the best hospitality in Southwest Inn at Sedona.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Grigory、Castro Valley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel with excellent view of Sedona mountains. Breakfast was good, but not great - no meat options. Close to restaurants and other locations.
2024 年 4 月に 3 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Grigory,Thank you for your feedback!  We're glad you enjoyed the excellent view of the Sedona mountains during your stay.  Your comments regarding the breakfast options are noted, and we'll consider them as we strive to improve our offerings.  We're pleased that our location is close to restaurants and other attractions suits your needs.  Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future!Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Warren

良かった点 : 清潔度、設備とサービス
Beautiful view. Desk manager recommended an excellent restaurant where we had dinner. She also gave us a short cut to our next destination.
2024 年 5 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Warren,We're delighted you enjoyed the beautiful view during your stay with us!  Providing helpful recommendations and assistance to enhance our guests' experience is always our pleasure.  We're glad our desk manager could suggest an excellent restaurant for your dinner and offer a convenient shortcut for your travels to your next destination.  Your satisfaction is our priority, and we're grateful for your positive feedback.  We hope to welcome you back soon for another enjoyable stay with us!Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Belinda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The character of this hotel was nice. The room was very nice and clean. The views from the balcony were great. Breakfast was tasty and a wide variety to choose from. East check in and out.
2024 年 5 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Belinda,Thank you for sharing your experience with us!  We're thrilled to hear that you enjoyed the character of our hotel, the cleanliness of your room, and the beautiful views from the balcony.  It's fantastic to know that you found our breakfast tasty with a wide variety of options and that your check-in and check-out processes were easy.  We appreciate your positive feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.  If there's anything else we can do to make your next visit even better, please feel free to let us know.  Thank you for choosing to stay with us!Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

sebastian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was nice!
2024 年 4 月に 3 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Sebastian,We're glad to hear that you had a pleasant experience during your stay at our hotel!  If there's anything we can do to improve your next visit, please don't hesitate to reach out.  We look forward to welcoming you back soon!Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place for a weekend.
2024 年 4 月に 3 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear James,We're delighted to hear that you enjoyed your weekend stay with us!  Thank you for choosing our hotel; we're glad you found it to your liking.  If you ever find yourself in the area again, we'd love to host you for another pleasant experience.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a small hotel but the staff was very friendly and helpful. The room was spacious and clean. We really enjoyed our stay.
2024 年 4 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Heather,We're delighted to hear that you had a wonderful experience during your stay at our small hotel!  It's fantastic that our staff made you feel welcome and provided friendly and helpful service.  We're pleased you found your room spacious and clean, contributing to a comfortable stay.  Thank you for choosing us, and we hope to welcome you back in the future!Kind Regards,Southwest Inn at Sedona Management

6/10 (普通)

David

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
A nice motel-style place. Strong Southwestern theme. Room was clean& nicely staged. Good beds. Only complaint... WAY overpriced plus surprise $15 property fee! Really????
2024 年 4 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear David,We're glad you appreciated the Southwestern theme of our motel-style place and found your room clean, nicely staged, and with good beds.  However, we're sorry to hear that you felt the price was higher than expected, especially with the surprise property fee.  We apologize for any inconvenience or frustration this may have caused.  Your feedback is important to us, and we'll consider it as we review our pricing and fee structure.  If there's anything else we can do to improve your experience or address your concerns, please don't hesitate to reach out.  Thank you for choosing to stay with us.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly. Our room was clean and the area was nice and quiet. We enjoyed the free breakfast.
2024 年 4 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Jessica,We're delighted to hear that you had a wonderful experience during your stay with us!  Providing friendly service, clean accommodations, and a peaceful environment are top priorities for us, and we're thrilled that we could meet your expectations in these areas.  We're also glad to hear that you enjoyed the complimentary breakfast.  Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!  If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Your satisfaction is our priority!Thank You,Southwest Inn at Sedona Management

4/10 (不満)

Carmela

カップルで旅行
気になった点 : 設備とサービス
The bed was very uncomfortable. The "mountain view" looked out over the parking lot and partially faced the street. The breakfast was mediocre at best. Overall, the price paid for this room ~ $399 per night was too high for what we got. One bright side was the maintenance guy got the jets to function in the hot tub.
2024 年 4 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Carmela,We're sorry to hear that your experience at our hotel did not meet your expectations.  Providing a comfortable and enjoyable stay for our guests is our top priority, and we apologize for any discomfort you experienced with the bed and the disappointment with the "mountain view."  Your feedback regarding the breakfast and the room rate is also noted, and we will consider it as we continue to improve our services and offerings.  We're glad to hear that our maintenance team was able to assist with the hot tub, and we appreciate your patience. If there's anything else we can do to make amends or if you have any further feedback, please don't hesitate to reach out.  We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

daniel

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sw inwas nice place on the west side of Serdona . Very quite an less traffic.
2024 年 4 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear daniel,We're glad you enjoyed your stay at Southwest and found it a pleasant and peaceful location on the west side of Sedona.  Providing a serene environment for our guests is important to us, and we're delighted that you appreciated the quiet atmosphere and minimal traffic.  Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit in the future!  If you have any further feedback or requests, please let us know.Thank You,Southwest Inn at Sedona Management

10/10 (非常に良い)

Erin

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff are all incredibly helpful and friendly!
2024 年 4 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Erin,We're delighted that you found our staff incredibly helpful and friendly!  Our top priority is providing excellent service and hospitality, and we're thrilled that our team made a positive impression on you.  Your kind words mean a lot to us, and we look forward to welcoming you back again!Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

Avi、Sunnyvale

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
So far so good
2024 年 4 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Avi,We're glad to hear that your experience has been positive!  If there's anything we can do to make your stay even better, please don't hesitate to let us know.  We're here to ensure you have a comfortable and enjoyable stay.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Jay

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly and helpful staff
2024 年 4 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Jay,Thank you for taking the time to share your feedback.  We're delighted you found our staff friendly and helpful during your stay.  Your satisfaction is our top priority, and we appreciate your kind words.  We'll address your concerns to enhance the overall guest experience.  We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful setting, very clean,. comfortable rooms, decent hot tub but the jets were not jets but weird bubblers?.. We didn't care for the foreign-covered robot customer device in the lobby.. very impersonal & incapable of Q&A.. Overall good experience here 🤗
2024 年 4 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Robert,We appreciate your feedback and are glad you enjoyed the beautiful setting, clean and comfortable rooms, and the hot tub.  We apologize for any inconvenience caused by the customer's device in the lobby and will look into improving our services.  Thank you for choosing to stay with us, and we hope to welcome you back in the future for an even better experience.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Roberta

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love staying at Boutique Hotels, and this one did not disappoint. Love the quiet location, close to but not in the downtown area, so Uber is affordable, but you still get a good night’s sleep. The room was very clean and private, we didn't hear guests in the adjacent rooms at all. The Inn is just 2 blocks from one of the 3 Sedona Shuttle locations which will take you to the trailheads for free, alleviating the need to hassle with driving and wasting your time being unsuccessful in finding one of the limited parking spots. The breakfast area was very tidy with simple and healthy food options to start your day. Loved it, would definitely stay there again.
2024 年 3 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Roberta,We're delighted to hear that you enjoyed your stay at our boutique hotel.  It's fantastic that you appreciated our quiet location, cleanliness, and privacy of the room.  We're glad that you had a peaceful night's sleep and found our proximity convenient for exploring the area.  It's wonderful to know that you enjoyed the breakfast options offered.  Your kind words mean a lot to us, and we can't wait to welcome you back for another enjoyable stay!Kind Regards,Southwest Inn at Sedona Management

6/10 (普通)

Cynthia

良かった点 : 清潔度
Cute property but felt needed a refresh. Not worth what we had to pay but was spring break Staff was ok. Had an automatic person when u walked in (on an electric device). One time needed something and was hard to get a real person
2024 年 3 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Cynthia,We appreciate your feedback regarding our property.  While we're glad you found it cute, we apologize if it needed a refresh.  Your comments are valuable to us, and we'll consider them for future improvements.  We're sorry you felt the price wasn't justified and had difficulty reaching a staff member when needed.  We'll address these concerns to ensure a better experience for our guests in the future.  Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.  If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Janet

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We loved this hotel. Beautifully decorated room - warm and ambient. Loved the colors and furniture. Fireplace in room. The view was beautiful. So quiet. Never hear another guest. Great shower - very clean bathroom and room. This was the nicest experience we have ever had at a hotel.
2024 年 3 月に 9 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Janet,We're thrilled to hear that you loved your stay at our hotel!  Your room was beautifully decorated with warm, ambient colors and furniture.  You enjoyed the fireplace and the beautiful view.  We're delighted you found the atmosphere quiet and serene and had a great shower experience in a spotless bathroom and room.  Thank you for your kind words, and we're honored that you consider this the most excellent experience you've ever had at a hotel.We look forward to welcoming you back for another memorable stay in the future! Please let us know if we can assist you with anything else.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Kenton、virginia beach

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Kenton,Thank you for a perfect score rating during your stay at Southwest Inn at Sedona.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

Ruby

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
We had some maintenance issues with our room. Ceiling fan not working properly. Wall lamp was not secured properly to wall. Felt floors could have been much cleaner. Beds and pillows were very comfortable. Extremely happy with the location.
2024 年 3 月に 4 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Ruby,We apologize for the maintenance issues you encountered during your stay.  Rest assured, we take such matters seriously and will address them promptly to ensure a more comfortable experience for our guests in the future.  We're pleased to hear that you found the beds and pillows comfortable, and we appreciate your feedback regarding the cleanliness of the floors.  Additionally, we're delighted that you were pleased with our location.  Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.  If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Sarah

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
The staff were very helpful and friendly. The room was very comfortable, the gas fire place was a nice touch. It was a shame he rainy weather prevented us from sitting on the balcony.
2024 年 3 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Sarah,We're delighted to hear that you found our staff helpful and friendly.  We prioritize Providing excellent service, and we're glad we could meet your expectations.  It's lovely to know that you enjoyed the comfort of your room, and we're pleased you appreciated the cozy touch of the gas fireplace.  We're sorry that the rainy weather prevented you from enjoying the balcony; we hope you can still relax and unwind indoors.  Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay.  Please let us know if we can assist you with anything else.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Susan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Susan,Thank you for a perfect score rating during your stay at Southwest Inn at Sedona.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very accommodating when we had to extend our staff due to my husband’s heart attack and hospital stay in the area. THANK YOU!
2024 年 2 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear David,We're so glad to hear that our staff could assist you during such a challenging time.  Our thoughts are with you and your husband, and we wish him a speedy recovery.  Please don't hesitate to reach out if there's anything else we can do to support you both during your stay.  Take care.Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

Selena

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Selena,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

Philip

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was clean and comfortable, staff very helpful and polite, would recommend.
2024 年 2 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Philip,We're thrilled that you found our hotel clean and comfortable and that our staff were helpful and polite.  Thank you for your recommendation!  We hope to welcome you back again soon.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Tom

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The rooms have a charm you won’t find in a chain motel. They were clean and had a nice view. The staff was friendly and helpful.
2024 年 2 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Tom,We're delighted to hear that you appreciated the unique charm of our rooms and enjoyed the cleanliness and view.  Providing friendly and helpful service is always our priority.  Thank you for staying with us, and we look forward to welcoming you back in the future!Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Antonio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall best place to stay, super quiet and comfortable! Definitely a core memory staying here and being so close to the heart of Sedona.
2024 年 3 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Antonio,Thank you for your kind words!  We're delighted you had a wonderful stay with us and enjoyed the quiet and comfortable atmosphere.  We strive to provide a memorable experience for all our guests, and we're glad we could contribute positively to your time in Sedona.We look forward to welcoming you back in the future!Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

Leigh

2024 年 3 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Leigh,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

jeff

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very helpful. Better beds would be only complaint.
2024 年 2 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Jeff,Thank you for your feedback!  We're glad to hear that our staff was helpful during your stay.  We appreciate your suggestion regarding the beds and will consider it for future improvements.  We hope to welcome you back again soon!Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Jim

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved fireplace.Hot tub. Felt safe
2024 年 2 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Jim,We're delighted you enjoyed the fireplace and hot tub and felt safe during your stay.  Thank you for sharing your positive experience with us!Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Debra、Sun City

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice facility, quiet and close to shopping and hiking. Breakfast was good. We will definitely come back.
2024 年 2 月に 1 泊滞在
Michelleからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Debra,We are very happy you had a nice stay with us. We hope to see you soon. Thank you Southwest Inn Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Just OK
Room was ok, bathroom door had problems closing, ceiling fan didn't work.
2024 年 2 月に 2 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Guest,We apologize for the inconvenience you experienced during your stay.  Your feedback regarding the issues with the bathroom door and ceiling fan is valuable to us, and we will address these concerns promptly to ensure a better experience for our guests in the future.  Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more comfortable stay.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We will be back
The staff is VERY friendly, welcoming and helpful. The hotel is convenient to trailheads restaurants and spectacular red rock views. Room was clean and spacious. Balcony relaxing with views of red rocks. Pool and jacuzzi clean. Breakfast offered eggs, pancakes, cereal, fresh fruit, bagels, sweet rolls, juice , tea and coffee.
2024 年 2 月に 4 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Adam,We're thrilled to hear that you enjoyed your stay with us!  Providing friendly and helpful service is always our priority, and we're glad you found our location convenient for exploring the area's attractions.  It's great to hear that you appreciated the cleanliness and spaciousness of your room, as well as the relaxing balcony with views of the red rocks.  We're glad you enjoyed our pool, jacuzzi, and breakfast offerings.  Thank you for choosing to stay with us, and we hope to welcome you back soon!Kind Regards,Southwest Inn at Sedona Management

6/10 (普通)

Marie

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
I thought it was overpriced. Everywhere in town is overpriced, to be fair. But for what you got, a nice motel, but no where near a 5 star property, comparitivly speaking, I still think it was overpriced.
2024 年 2 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Marie,We appreciate your feedback and understand your perspective.  We strive to offer fair pricing for the quality and amenities provided.  Your comments will be considered as we continue to improve our services.  Thank you for sharing your thoughts with us.Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

Cara

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice location! Staff friendly. Breakfast options were good. Was nice having a fire place in the room.
2024 年 2 月に 3 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Cara,We're delighted to hear that you enjoyed your stay with us!  It's wonderful that you appreciated our convenient location, friendly staff, and breakfast options.  We're glad you liked the fireplace in your room as well.  Thank you for choosing to stay with us, and we hope to welcome you back again soon!Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

Fernando

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The property has a virtual check in machine that simply does not work. I checked in around 10:30PM and as it was late I was helped by a virtual lady. The communication was poor, her micro wasn’t working, it took a while but she finally managed to print the room keys, which were not working so I had to come back and start over. Annoying process. I was traveling from Las Vegas and they have such an amazing and friendly check in virtual machine at the hotel… Be aware to arrive early to your check in!
2024 年 2 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Fernando,We apologize for the inconvenience you experienced during the check-in process.  Providing a seamless and efficient experience is important to us, and we regret that the virtual check-in machine did not meet your expectations.  Your feedback will be shared with our team to address any technical issues and improve communication.  We appreciate your patience and understanding and hope to welcome you back for a smoother and more enjoyable stay in the future.  Thank you for bringing this to our attention.Kind Regards,Southwest Inn at Sedona Management

10/10 (非常に良い)

Patrick

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Patrick,Thank you for a Perfect Score Rating on your stay at Southwest Inn at Sedona.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

Jeffrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Well kept Inn with a very nice simple breakfast included. The property is close to the street however and traffic can be noisy at times. Everyone we contacted with the staff was friendly and helpful.
2024 年 2 月に 3 泊滞在
Daveからの返信 (投稿日 : 2024 年 2 月 17 日)
Thanks for your kind review Jeffrey. I appreciate you taking the time and effort to write your wonderful note.I hope you visit us again soon.Warmest regards,DavidSouthwest Inn of Sedona

10/10 (非常に良い)

Amy

2024 年 2 月に 1 泊滞在
Daveからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Amy,Thank you for your extraordinary ranking! It was so kind of you to take the time to let others know about your stay.I truly hope that you will see fit to return again and visit.Your kindness is greatly felt.Warm regards,DavidSouthwest Inn of Sedona

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy check in, everything was clean and in good condition
2024 年 2 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear David,We're pleased to hear that your check-in process was easy and that you found everything clean and in good condition during your stay.  Providing a seamless and comfortable experience for our guests is our priority.  Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay in the future.  Please let us know if there's anything else we can do to enhance your experience.  Thank you for choosing our hotel!Kind Regards,Southwest Inn at Sedona Management

8/10 (良い)

Katherine and Craig

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I thought perhaps this was more of a resort. But our room was just fine. Clean. Huge bathroom area. But definitely a motel type place on a main road. Breakfast was actually better than expected. So I would recommend. A little pricey compared to another condo we stayed in
2024 年 1 月に 1 泊滞在
Southwest Inn at Sedona Managementからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Katherine,Thank you for sharing your experience with us.  We appreciate your positive comments about the cleanliness and spaciousness of your room, including the large bathroom.   We're glad to hear that our breakfast exceeded your expectations.  While we aim to provide a comfortable stay, we understand that preferences vary.  Your feedback is valuable, and we'll use it to improve continually. We hope the overall experience was enjoyable, and we appreciate your recommendation.  We'd be delighted to host you again if your travels bring you back to the area.  Safe travels!Kind Regards,Southwest Inn at Sedona Management