施設からの眺望

ワーウィック シアトルの口コミ

3.5 out of 5
ワーウィック シアトル
401 Lenora St, Seattle, WA

口コミ

7.4

良い

評価 10 - 1845 件の口コミ中 613 件が非常に良い" "
評価 8 - 1845 件の口コミ中 500 件が良い" "
評価 6 - 1845 件の口コミ中 345 件が普通" "
評価 4 - 1845 件の口コミ中 238 件が不満" "
評価 2 - 1845 件の口コミ中 149 件が非常に不満" "

7.6/10

清潔度

7.6/10

スタッフとサービス

7.0/10

設備とサービス

7.2/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

DAICHI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Daichi,Dear [Guest],Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

8/10 (良い)

DAICHI

2024 年 3 月に 4 泊滞在
Warwick Seattle Hotelからの返信 (投稿日 : 2024 年 4 月 2 日)
DAICHI,Thank you for rating your stay with us. Best to you!

6/10 (普通)

miki

2023 年 4 月に 3 泊滞在
Safe Travels,からの返信 (投稿日 : 2023 年 4 月 24 日)
Miki,Thank you for rating your stay with us. We value all guests feedback and will continue to strive for excellence.

2/10 (非常に不満)

miki

2023 年 4 月に 1 泊滞在
Safe Travels,からの返信 (投稿日 : 2023 年 4 月 24 日)
Miki,Thank you for rating your stay with us. We must apologize that we didn't make your stay more positive.

6/10 (普通)

Chieko

出張
4泊で清掃は一度も無し、バスタオルは自分でフロントに依頼した。すぐ部屋まで持って来てくれましたが、バスタオルのみ。人不足かとは思いますが、タオルセットの交換だけはしてもらいたい。
2023 年 4 月に 4 泊滞在
Safe Travels,からの返信 (投稿日 : 2023 年 4 月 19 日)
ちえこさんこの度は当ホテルにご宿泊いただき、またレビューをお寄せいただきありがとうございます。 サービスの重要なポイントが抜けていたことをお詫び申し上げます。 私たちは常に改善に取り組んでおり、皆様に素晴らしい滞在をしていただきたいと願っています。Chieko,Thank you for staying with us and for taking the time to write a review. I do apologize that we missed some key points in our service for you. We are always working on improving and do wish for everyone to have a wonderful stay with us.

4/10 (不満)

KUNITOMO

2022 年 10 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 5 月に 2 泊滞在
Warwick Seattle Front Desk Teamからの返信 (投稿日 : 2021 年 6 月 3 日)
Thank you for your feedback, and we are glad you enjoyed your stay!

8/10 (良い)

Melba、Seattle

updated interior
2024 年 5 月に 1 泊滞在

4/10 (不満)

Russell

気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在

6/10 (普通)

Breanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Breanna,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

10/10 (非常に良い)

Hope

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Night staff was very nice and accommodating. Made .y travel pleasant, less strenuous for sure
2024 年 5 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Hope,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Michael,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

8/10 (良い)

Ashley、Port Townsend

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
I loved the balcony and how easy it was to get around and the pool was open late, which was really nice! However, the room itself was quite dingy and Dusty, and I don't understand places that don't have coffee in the lobby! But otherwise it was a very reasonable stay!
2024 年 5 月に 3 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Ashley,Thank you for your feedback. We're glad you enjoyed the balcony, convenient location, and late pool hours. We apologize for the condition of the room and lack of coffee in the lobby. Your comments will help us improve. We hope to provide a better experience next time.

10/10 (非常に良い)

Justin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Justin,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

Larron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was close to the waterfront and Pike Market
2024 年 5 月に 2 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Larron,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

8/10 (良い)

Anup

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
warm
2024 年 5 月に 3 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Anup,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

Deonna

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel allowed us to check in 5 hours early. Extremely friendly staff.
2024 年 5 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Deonna,Thank you for your wonderful feedback! We're thrilled to hear that our early check-in and friendly staff made your stay enjoyable. We look forward to welcoming you back soon.

10/10 (非常に良い)

Alejandrina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location and friendly staff
2024 年 5 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Alejandrina,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

Brianna

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice views, amenities open early. No microwavw in unit so one was brought to me. Very cool place.
2024 年 5 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Brianna,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

4/10 (不満)

Bevan

カップルで旅行, グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Air conditioning was not working. Called twice during our stay and nothing was done about it.
2024 年 5 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Bevan,I sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. Rest assured, we have promptly addressed and resolved the issue to ensure your comfort in the future.Thank you for bringing this to our attention, and we hope to welcome you back for a much improved experience.

4/10 (不満)

Salma

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Was encountered with a dirty room. Dirty bandaids on the floor. Homeless man on the entrance steps inserting needle on his arm as we were trying to enter. Very unsafe.
2024 年 5 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Salma,I sincerely apologize for the unacceptable experience you encountered during your stay. Your safety and comfort are our top priorities, and we are addressing this matter urgently. Rest assured, we have robust security measures in place and are taking immediate steps to ensure incidents like these do not occur again.Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our hotel.

6/10 (普通)

Maria

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Maria,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

8/10 (良い)

adrian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great for an older hotel. All staff were very friendly and exceptionally helpful. Would recommend
2024 年 5 月に 3 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Adrian,Thank you for choosing to stay with us at [Hotel Name]. We are delighted to hear that you enjoyed your experience with us. Our team takes great pride in providing exceptional service, and it means the world to us to receive such positive feedback. We truly appreciate your recommendation and hope to welcome you back soon.

10/10 (非常に良い)

Randall、Winlock

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property was very good. The breakfast was very good too. You could choose anything on the menu.
2024 年 4 月に 2 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Randall,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

8/10 (良い)

Michael

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Nice hotel good size rooms. Needs an update soon.
2024 年 5 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for choosing to stay with us at Warwick Seattle. We're thrilled to hear that you enjoyed our spacious rooms and had a pleasant experience overall. Your feedback regarding updates is valuable to us, and we'll certainly take it into consideration. We hope to welcome you back soon for another enjoyable stay.

10/10 (非常に良い)

BRUNO

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Z
2024 年 3 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
DearThank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon. Bruno,

10/10 (非常に良い)

Miguel

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Romain Chanからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

José Ramon

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente
2024 年 4 月に 3 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Jose,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

celestino

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff
2024 年 4 月に 2 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Celestino,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

6/10 (普通)

Micah

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Room wasn’t up to the standard of what I was paying for but the staff was excellent
2024 年 4 月に 2 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

6/10 (普通)

Frederick、San Diego

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Room was decent. Bathroom water faucet was broken. Staff pk
2024 年 4 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Frederick,I apologize for the inconvenience during your stay. Although the room was decent, I regret that the bathroom faucet was broken. We're addressing the issue promptly to ensure a better experience for future guests. Thank you for bringing it to our attention.

6/10 (普通)

Lee

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Lee,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

6/10 (普通)

Juen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Everything was great but the first morning our light didn’t work for a few hours. When I got back later on the day it was fixed
2024 年 4 月に 3 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Juan,Thank you for your kind words about your stay with us. We're delighted to hear that everything met your expectations.We apologize for the brief power cut experienced during your visit. Your comfort is our priority, and we appreciate your understanding.

10/10 (非常に良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Mary,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

6/10 (普通)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Sarah,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. While we apologize for any shortcomings during your stay, please know that we are committed to improving and providing the best experience possible for our guests. Your insights are invaluable in helping us achieve that goal. We hope to welcome you back soon for an even better experience.

10/10 (非常に良い)

Addyson

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
lovely food
2024 年 2 月に 2 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Addyson,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

Whitman

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and helpful staff. Only complaint was the breakfast included was somewhat contradicting. It only included 1 item on the menu. Didn't realize that until after ordering other items, but the food did taste delicious!!
2024 年 4 月に 2 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Whitman,Thank you so much for your kind words about our staff! We're thrilled to hear that you found them friendly and helpful during your stay. We apologize for any confusion regarding the breakfast menu, and we appreciate your feedback. We'll definitely look into making it clearer for our guests in the future. Despite the mix-up, we're glad you enjoyed the delicious food! We hope to welcome you back soon for another wonderful stay.

8/10 (良い)

Allison、East Wenatchee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Allison,Thank you sincerely for sharing your positive feedback regarding your experience at our hotel. We're delighted to learn that your stay was enjoyable and that our services lived up to your expectations. Your feedback is immensely valuable to us, serving as encouragement for our team to consistently provide outstanding experiences for all our guests. We eagerly anticipate the opportunity to welcome you back soon, with the hope of earning a 5 out of 5 review.

10/10 (非常に良い)

Joey

2024 年 4 月に 3 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Joey,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

Molly

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Romain Chanからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Molly,Dear Joey,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

Billy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I would love to visit Seattle again soon and Warwick Hotel would be a place for me to stay :)
2024 年 4 月に 4 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Bill,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

Austin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location in the heart of downtown Seattle. The hotel has a parking lot located right next to it, which is very convenient.
2024 年 4 月に 2 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Austin,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

Chien Kou

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff went over the rules to accommodate me with early show ups and able to secure the 2nd room directly across from mine. Kudos to the staff and made my day.
2024 年 4 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Chien Lou,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

6/10 (普通)

Elizabeth、Downey

家族旅行
良かった点 : 清潔度
walking distance to most attractions
2024 年 4 月に 3 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Elizabeth,Dear Elizabeth,We sincerely apologize for any shortcomings you may have experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret if we fell short of your expectations. Please know that we are committed to addressing any issues to ensure a more enjoyable experience in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a flawless stay.

10/10 (非常に良い)

Deni

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Deni,Thank you so much for taking the time to share your positive rating about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear James,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay!
2024 年 3 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear James,Thank you so much for taking the time to share your positive comments about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.

6/10 (普通)

pavan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
the continental breakfast that was included was poor in quality and quantity. you might as well pay for the room without breakfast and go eat elsewhere. Even the staff & service at the restaurant was terrible. the front desk staff and service were all great.
2024 年 4 月に 4 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Pavan,I sincerely apologize for the disappointing experience you had with our continental breakfast and restaurant service during your recent stay. Your feedback is invaluable, and we are taking immediate steps to address the quality and quantity issues you encountered. Please know that this does not reflect our standard of service, and we are committed to ensuring a better experience for you in the future. I am glad to hear that our front desk staff met your expectations, and I hope we have the opportunity to welcome you back for a more enjoyable stay.

2/10 (非常に不満)

Jessica

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is old, the area surrounding it is not the best. Very loud noise at night, weird drop ceilings in bathroom, linens are rough and old, smells like smoke. The list is long
2024 年 4 月に 2 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Jessica,I apologize for the subpar experience you had during your stay with us. Your feedback regarding the condition of our hotel, noise disturbances, and room amenities is deeply concerning. Please know that we take your comments seriously and are actively working to address these issues. We strive to provide a comfortable and enjoyable stay for all our guests, and your feedback helps us in our continuous improvement efforts. We hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 (非常に良い)

Justine

2024 年 4 月に 1 泊滞在
Romain Chan - General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Justine,Thank you so much for taking the time to share your positive review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is incredibly valuable to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back again soon.