施設の入り口

ステイパイナップル ザ マクスウェル ホテル シアトル センター シアトルの口コミ

3.5 out of 5

口コミ

9.6

最高に素晴らしい

評価 10 - 1347 件の口コミ中 1083 件が非常に良い" "
評価 8 - 1347 件の口コミ中 182 件が良い" "
評価 6 - 1347 件の口コミ中 53 件が普通" "
評価 4 - 1347 件の口コミ中 23 件が不満" "
評価 2 - 1347 件の口コミ中 6 件が非常に不満" "

9.8/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Miki

良かった点 : 清潔度、スタッフとサービス
とてもよい休暇をすごせました。
2023 年 3 月に 3 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2023 年 3 月 31 日)
私たちはあなたを幸せにしたようで、私たちも幸せです-素晴らしいレビューをありがとう!

10/10 (非常に良い)

Gomi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
よく考えられたインテリアや設備に癒されました。泊まるだけでも楽しめる価値あるホテルと思います。
2022 年 8 月に 2 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2022 年 9 月 5 日)
Hi Gomi, あなたのレビューで私たちのパイナップルの日を作りました, ありがとう!

10/10 (非常に良い)

Bradley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The bed was comfortable and we loved the Pineapple theme. We also love that they support dogs.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Aftab

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the complete package here, surprised it is only rated a 3 star! Fantastic rooms and great location! Super clean rooms and very comfy beds! Would definitely stay here again!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

richard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location to Seattle Center and the arena for a WNBA game. Easy to find, easy to park, easy to walk to restaurants, etc.
2024 年 5 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 24 日)
Hi Richard,We're delighted to hear that our prime location contributed positively to your visit, especially for attending a WNBA game and enjoying the nearby restaurants. We look forward to your next stay with us for another easy and enjoyable experience. Thank you for choosing our hotel!

10/10 (非常に良い)

Haley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you, Haley!

10/10 (非常に良い)

April

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the perfect hotel for seeing a show at McCaw Hall. The rooms are well-designed and the whole vibe is fun. They made us feel welcome as soon as we got there.Parking is a little pricey, but worthwhile for the convenience. The beds were super comfortable.
2024 年 5 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 20 日)
Hi April,We're delighted to hear that you had a fantastic stay with us and enjoyed our convenient location for attending shows at McCaw Hall. It's wonderful to know that you found our well-designed rooms and fun vibe to your liking, and that our team made you feel welcome from the moment you arrived. We're also glad to hear that you had a comfortable night's sleep in our super cozy beds. Thank you for your feedback, and we hope to welcome you back for another great experience soon!

10/10 (非常に良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable Hotel, walking distance to Space needle and Chihuly museum and Pike place market.
2024 年 5 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 20 日)
Hi William, Thank you for sharing your experience with us! We're delighted to know that our hotel's comfort and prime location enhanced your visit. We strive to provide a convenient and enjoyable stay for our guests, and it sounds like we hit the mark for you. We hope to have the pleasure of hosting you again soon!

10/10 (非常に良い)

Melvin、Oak Harbor

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the best hotels I've ever stayed at.
2024 年 5 月に 2 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 20 日)
Hi Melvin, We're thrilled to hear that you had such a wonderful experience during your stay with us! Thank you for choosing Staypineapple, and we hope to welcome you back again soon for another exceptional stay.

10/10 (非常に良い)

Dino

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved this property, was very close to alot of tourist destinations.
2024 年 5 月に 2 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 20 日)
Hi Dino,Thank you so much for the fantastic review! We're delighted to know that our property's location added to the convenience and enjoyment of your visit. It's our pleasure to offer a comfortable stay near many tourist destinations. Looking forward to your next visit for another memorable experience!

10/10 (非常に良い)

Paula

良かった点 : 設備とサービス
We have stayed here previously on trips into Seattle. Great location and great parking. Very convenient hotel. Never disappointed
2024 年 5 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 17 日)
Hi Paula,We are thrilled to hear that you enjoyed your stay with us again! Thank you for being a loyal guest at Staypineapple. We can't wait to welcome you back on your next trip to Seattle.

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay a little corporate but aside from that everything was exceptional. Would stay here again
2024 年 5 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 14 日)
Hi Daniel, Thank you for your review! We're glad that you found your stay exceptional. It's great to hear that you would choose to stay with us again, and we look forward to offering you another exceptional experience in the future!

10/10 (非常に良い)

Holly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super fun hotel! loved the pineapple theme. Staff was helpful.
2024 年 5 月に 2 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 12 日)
Hi Holly,Thank you for the "super fun" review! We're thrilled that you loved our pineapple theme and found our staff helpful. We strive to create a unique and enjoyable atmosphere for our guests, and we're glad to know we've succeeded. We hope to see you again soon for another delightful stay!

10/10 (非常に良い)

Maryneth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location, cleanliness, decor
2024 年 5 月に 2 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 12 日)
Hi Maryneth, Thank you for highlighting our location, cleanliness, and decor! We're glad these aspects made your stay enjoyable, and we look forward to your next visit. Your positive feedback is greatly appreciated!

10/10 (非常に良い)

Karen

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a health emergency which required us to stay a day longer at the hotel. The front desk staff “EveryrhingPerson” was so helpful and sympathetic. Their assistance turned a crisis into a manageable situation. Thank you!!
2024 年 5 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 10 日)
Hi Karen,We're deeply appreciative of your feedback and so glad to know that our front desk staff could provide valuable assistance and turn a challenging situation into a manageable one for you. Thank you for acknowledging the effort, and we hope everyone is doing better now. Thank you again and we hope to welcome you back in the future!

10/10 (非常に良い)

Raymond

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean friendly. We loved it
2024 年 4 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 9 日)
Hi Raymond,Thank you for the love! We're thrilled you enjoyed the cleanliness and friendliness during your stay. We can't wait to welcome you back again!

10/10 (非常に良い)

misty

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very walkable to the arena for our concert. We saved time and stress eating at the restaurant which is very good! So friendly and parking is perfect and safe. Second time here and plan on staying again!
2024 年 5 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 8 日)
Hi Misty,We're delighted to hear about your positive experience and that you enjoyed the convenience of our location for attending your concert. It's great to know that dining in our restaurant added to your enjoyment and that you found our parking safe and perfect for your needs. Your repeat visits and plans to stay with us again are the highest compliments we could receive. Thank you for your review, and we eagerly anticipate your next stay!

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bed is soooo comfortable!
2024 年 5 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 7 日)
Hi Patricia,We're thrilled to hear you enjoyed the comfort of our beds! A good night's sleep is key, and we're glad we could provide that for you. Looking forward to your next stay with us!

10/10 (非常に良い)

Brittany

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a great experience at this hotel. So incredibly clean. The bedding was out of this world comfy. Shower was luxurious along with the Tommy bahama bathroom amenities. The robes were clean and plush. The keurig was so nice along with plenty of individual liquid creamers in the mini fridge, a complementary reusable water bottle. Easy walk to the space needle. Excellent lobby and staff. This place was wonderful!!
2024 年 5 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 7 日)
Hi Brittany,Thank you for the glowing review! We're overjoyed to hear about your great experience and are delighted you enjoyed the cleanliness, comfy bedding, luxurious shower, and amenities. It's wonderful to know that the little touches like the Keurig and water bottle made a difference. We look forward to welcoming you back for another excellent stay with us!

10/10 (非常に良い)

Dustin

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was great, the room and hotel all together was great place to stay. Pool was on the small side and could use a hotub but still was fun
2024 年 5 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 7 日)
Hi Dustin, Thank you for your feedback! We're delighted that you found our staff and hotel to be great during your stay. We hope to welcome you back for another enjoyable stay in the future!

8/10 (良い)

James

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

lloyd

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Cristy

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel, convenient to Seattle Center
2024 年 5 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 4 日)
Hi Cristy,We're delighted to hear you found our hotel lovely and appreciated its convenience to Seattle Center. Thank you for taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon!

4/10 (不満)

Nicole

2024 年 4 月に 2 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 24 日)
Hello Nicole,I'm sorry to see the 2 star review. I'd love the opportunity to learn more about your stay with us to understand where we went wrong and how we can do better in the future.

10/10 (非常に良い)

Lindsay Jo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well cared for property. I would stay here time and time again.
2024 年 4 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Hi Lindsay,Thank you so much for the compliment on our property's care! We're overjoyed to hear that you enjoyed your stay and would choose to return to us time and again. We look forward to many more opportunities to welcome you back for repeat enjoyable experiences. Your satisfaction is our greatest indicator of success!

10/10 (非常に良い)

Alana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was incredibly helpful and we love how dog friendly the hotel is!
2024 年 4 月に 2 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Hi Alana,We're delighted to hear that our staff was helpful and that you appreciated our dog-friendly policy! We aim to make every guest, both two-legged and four-legged, feel welcome and comfortable. Thank you for choosing to stay with us, and we hope to see you and your furry friend again soon!

10/10 (非常に良い)

Jeremy

ペット同伴の旅行, 出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice staff, clean hotel, nice neighborhood, pet friendly. 10/10
2024 年 4 月に 3 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Hi Jeremy,Thank you for the perfect rating! We're thrilled that you found our staff very nice, the hotel clean, and our neighborhood pleasant. We're also delighted that our pet-friendly policy added to your positive experience. We appreciate your feedback and look forward to welcoming you back for another 10/10 stay!

10/10 (非常に良い)

Jassmin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you, Jassmin!

10/10 (非常に良い)

Jill

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was the best. Great place to stay.
2024 年 4 月に 3 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Hi Jill,Thank you for the kind words! We're thrilled to hear that our staff made such a great impression on you and that you enjoyed your stay with us. We look forward to welcoming you back to our hotel for another wonderful experience!

10/10 (非常に良い)

Lexi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you, Lexi!

10/10 (非常に良い)

Timothy

2024 年 4 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you, Timothy!

10/10 (非常に良い)

Kristiane

家族旅行
良かった点 : 設備とサービス
We loved our stay at the Staypineapple, The Maxwell Hotel in Seattle. Very close to the Space Needle and Olympic Park. Staff was very friendly and we loved the Staypineapple flair. We definitely will come back!
2024 年 4 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 26 日)
Hi Kristiane,Thank you for sharing your lovely experience! It brings us great joy to know that our convenient location contributed to a memorable visit. We're thrilled that our friendly staff and unique Staypineapple flair made a positive impression on you.We can't wait to welcome you back for another fantastic stay. Your enthusiasm for returning is the highest compliment we could hope to receive. Until next time, take care and travel safely!

10/10 (非常に良い)

Tina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great rooms & lobby area. Amazing staff
2024 年 4 月に 2 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 24 日)
Hi Tina, We're delighted to hear you enjoyed our rooms and lobby area, and that our amazing staff made a positive impact on your stay. Thank you for choosing Staypineapple, and we look forward to welcoming you back in the future!

4/10 (不満)

Rebecca

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Breakfast was too expensive and the food was not good
2024 年 4 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 24 日)
Hi Rebecca, We're sorry to hear that the breakfast did not meet your expectations in terms of value and quality. We appreciate your feedback and will take it into consideration as we strive to improve our offerings. Thank you for letting us know, and we hope to have the opportunity to provide you with a better dining experience in the future.

8/10 (良い)

SHELAH

2024 年 4 月に 3 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you, Shelah!

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you, Chris!

10/10 (非常に良い)

Brian Glenn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay. Great location. Great vibe. Great rooms.
2024 年 4 月に 3 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 20 日)
Hi Brian, We're delighted to hear that you enjoyed every aspect of your stay with us! Thank you for sharing your experience, and we can't wait to welcome you back for another great stay at Staypineapple.

10/10 (非常に良い)

Sheena

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful stay as always! The only thing I’d recommend is for cleaning staff to check the pull outs even if they haven’t been used. We went to pull out our couch for our teen to have his own bed and found candy wrappers under the cushion. No dirt or grim though, just wrappers so a minor thing. FYI. We’d still book here first out of anywhere in the Seattle center area. Their service is the best!
2024 年 4 月に 2 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Sheena,Thank you for your kind words and for choosing us again for your stay in the Seattle center area. We're delighted you had a wonderful experience and truly appreciate your loyalty. Please accept our apologies for the oversight with the sofa bed; we will certainly remind our housekeeping team to check all areas thoroughly. We look forward to providing you with another top-notch service on your next visit!

10/10 (非常に良い)

Aishling

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you Aishling!

10/10 (非常に良い)

CeCe

2024 年 4 月に 3 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you, CeCe!

10/10 (非常に良い)

Erin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place and location!
2024 年 4 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 14 日)
Hi Erin,Thank you for the succinct and positive feedback! We're so pleased to hear that you enjoyed our place and found the location convenient. We look forward to the opportunity to welcome you back in the future for another great experience!

10/10 (非常に良い)

Karen and Joe

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Charmingly different decor in lobby…maybe “art deco”. Rooms nice with great bedding. Close to terrific dining. Front desk staff very nice.
2024 年 4 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 14 日)
Hi Karen & Joe,Thank you for taking the time to leave us this delightful review! We're glad the unique charm of our decor and the art deco style caught your eye. It's wonderful to know you enjoyed the comfort of our great bedding and the proximity to terrific dining options. Our front desk team will be pleased to hear your kind words. We hope to see you again soon for another pleasant experience!

10/10 (非常に良い)

TAMMY、olympia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 3 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you, Tammy!

10/10 (非常に良い)

Janis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel in a perfect location to see a show at Climate Pledge Arena.
2024 年 4 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Hi Janis,Thank you for your positive review! We're thrilled to hear that our hotel's location was perfect for your visit to Climate Pledge Arena. We look forward to welcoming you again!

10/10 (非常に良い)

Rachel Valyn

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very pleasing, clean and relaxing interior design as you walk in the room it suites my vibes, I like the coziness and the space feels inviting. Staff are helpful, convenient to every good restaurant's, walkable museums and pretty much in the heart of town. Highly recommend and for sure will be back soon!
2024 年 3 月に 3 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Rachel Valyn,Thank you so much for your wonderful review! We are thrilled to hear that you found our interior design pleasing and relaxing. It's great to know that the room suited your vibes and that you enjoyed the coziness and inviting space. We are happy to hear that our staff were helpful and that you found our location convenient for exploring the city. We can't wait to welcome you back soon!

10/10 (非常に良い)

Cheryl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Popped into Seattle for a Kraken game and the hotel location was perfect. Staff were friendly, specifically Bonnie at the front desk and Darren at the restaurant/lounge. Both went above and beyond with their customer service.
2024 年 3 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Cheryl,Thank you for sharing your wonderful experience with us! We are thrilled to hear that Bonnie and Darren made your stay extra special with their exceptional service. We can't wait to welcome you back for your next Kraken game in Seattle!

10/10 (非常に良い)

Michael、Port Coquitlam

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were very friendly and caring for our pet. Breakfast options are minimal, but other than that everything else was great.
2024 年 4 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 7 日)
Hi Michael,Thank you for your review. We're delighted to hear that our staff provided friendly and attentive care for your pet during your stay. We apologize if our breakfast options fell short of your expectations, and we will consider your feedback as we strive to improve our offerings. It's wonderful that everything else met your satisfaction, and we look forward to welcoming you back for another great experience.

8/10 (良い)

Erick、East wenatchee

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス
The front desk staff at night was very nice and made the guests who were returning from a concert feel welcome and well taken care off. The hotel is very unique it has everything that is needed for a nice stay.
2024 年 4 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 6 日)
Hi Erick,Thank you for your kind words about our front desk staff and for recognizing their efforts in making returning concert-goers feel welcome and well cared for. We're delighted to hear that you found our hotel unique and equipped with everything necessary for a nice stay. We look forward to your next visit and the opportunity to serve you again!

10/10 (非常に良い)

Jackie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was colourful and eclectic with a pineapple theme, and a unique, funky vibe.
2024 年 3 月に 5 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 6 日)
Hi Jackie,Thank you for your review! We're thrilled you enjoyed our colorful and eclectic pineapple theme, as well as the unique and funky vibe of our hotel. We hope to welcome you back soon for another vibrant and enjoyable stay!

4/10 (不満)

Hyon、Canton

家族旅行
気になった点 : スタッフとサービス
The staff were the reason I gave this hotel 2 stars. Upon check in, we qualified for a complimentary upgrade given our VIP status on Expedia. However, the front desk staff refused to honor this upgrade and dismissively stated that they were sold out even though those upgrade rooms were still available on Expedia well into the late evening. Then they gave us a hard time when we requested a room on a higher floor away from the elevator. They explained that they usually place families with children on lower floors close to the elevator because of the potential noise. This seemed like an odd generalization of families with children. We’ve stayed at many other hotels and have never run into such policies nor difficulties when requesting a different room if available. Finally we had to check out early in the morning due to our flight. The front desk staff person took 10-15 minutes to check us out and print an invoice even though we were the only ones at the desk. At one point I politely asked if he could expedite the check out so that we don’t miss our flight. The staff reacted as though I was asking him to go above and beyond his call of duty. I thought boutique hotels were special because they provided a slightly higher level of service. That’s why they charged prices that were slightly higher than comparable hotels. That was certainly not the case at this location.
2024 年 3 月に 1 泊滞在
Lacey King- General Manager からの返信 (投稿日 : 2024 年 4 月 3 日)
Hi Hyon,We sincerely apologize for the disappointments you experienced during your stay. It is concerning to hear that we did not meet the level of service you expected, especially regarding the VIP upgrade and room assignment. We regret any inconvenience caused by our staff's handling of your requests and the unexpected delay during your early check-out.We value your VIP status and take your feedback seriously. We will review our policies and staff training to ensure a better alignment with guest expectations and to maintain the high service standards of boutique hotels. Your concerns are important to us, and we are committed to making the necessary improvements.We hope you will consider giving us another opportunity to demonstrate the quality of service and hospitality we strive to provide our guests. Thank you for your honest feedback.