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利用可能日を確認

レッド ライオン ホテル ベルヴューの口コミ

3 out of 5
レッド ライオン ホテル ベルヴュー
11211 Main St, Bellevue, WA

口コミ

7.6

良い

評価 10 - 1000 件の口コミ中 346 件が非常に良い" "
評価 8 - 1000 件の口コミ中 293 件が良い" "
評価 6 - 1000 件の口コミ中 182 件が普通" "
評価 4 - 1000 件の口コミ中 100 件が不満" "
評価 2 - 1000 件の口コミ中 79 件が非常に不満" "

7.8/10

清潔度

8.0/10

スタッフとサービス

7.0/10

設備とサービス

7.0/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

10/10 (非常に良い)

sea

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
各方面へのアクセスも良くサービスも大満足でした。
受付の方が滞在前の説明を丁寧に教えてくれてすごく助かりました。プールは閉まってたのですが隣のHiltonホテルのプールが使えたので子供も楽しく滞在できました。ロビーに自動販売機や軽食売ってたのでとても便利でした。
2022 年 7 月に 2 泊滞在
Jessica L.からの返信 (投稿日 : 2022 年 8 月 7 日)
Thank you for staying with us, we hope to see you soon!

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
特に気になる点はありませんでした。
2020 年 3 月に 1 泊滞在
Loana Vからの返信 (投稿日 : 2020 年 3 月 16 日)
Dear Guest, Thank you for sharing your experience with us and we hope to see you again. We wish you safe travels!

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
この価格帯でも大満足のホテルでした。
出張で2泊利用しました。ヒルトンとシェラトンの間にあるモーテルタイプのホテルで、その2ホテルに比べ値段は1/3ですが、とても清潔な室内でした。設備的にも問題なく、バスルームの水回りも良く、アメニティも最低限は揃っています。このくらいの価格帯のホテルではほとんどありませんが、嬉しいことにバスローブがありました。しかも朝食付きです。受付のスタッフの皆さんもフレンドリーで丁寧な対応です。ベルビュー市内からもすぐのロケーションんで、国際空港からも車で30分ほどですし、とてもお勧めです。
2020 年 2 月に 2 泊滞在
Loana Vからの返信 (投稿日 : 2020 年 2 月 17 日)
Dear Guest, We are very happy that you had a great stay and we are thankful that you took the time to review our hotel. Your support is much appreciated and we hope to welcome back in a near future.

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス
ホテルは快適でした。レセプションが一人だったので、受付を済ませるまでにちょっと時間がかかったが苦にはならなかった。 設備は整っているが、古いところ（エアコン、シャワー、電気スタンド）がある。
2019 年 7 月に 6 泊滞在
Loana Vlasceanuからの返信 (投稿日 : 2019 年 8 月 13 日)
Dear guest, we are very happy that you enjoyed your stay at our property and we are sorry to hear that the check in process was longer than normal. We have been informed our front desk manager to revise the scheduling as customer service is very important to us. We hope to see you again in the future.

8/10 (良い)

TAKASUGI、日本

出張
良かった点 : 清潔度、施設のコンディションと設備
歯磨きセットとスリッパがあればいいと思います
2019 年 7 月に 1 泊滞在
Jim Baierl, Managerからの返信 (投稿日 : 2019 年 7 月 17 日)
Dear Takasugi, Thank you for staying with us voicing your suggestions. Just so you know, we do supply toothpaste and toothbrush's at the front desk. Slippers? Not a bad idea! Safe travels.

4/10 (不満)

Paras

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Old rooms, musty
2024 年 5 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 5 月 20 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

4/10 (不満)

Kaman

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Staff are nice. The hotel is more like it’s an old town house using as a motel.
2024 年 5 月に 4 泊滞在
Christineからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you so much for your comments, and we're sorry to hear that our value failed to impress you during your visit. We'll be sure to keep your comments in mind as we continue to make changes for the future. Despite this, we hope you'll consider coming back to join us again soon.

10/10 (非常に良い)

Nicole

良かった点 : スタッフとサービス
Sink didn't work
2024 年 5 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 5 月 16 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

4/10 (不満)

Christine

出張, カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
This property is very dated and run down. The paint on the doors and trim needs a serious makeover. In the room we had, the coffee maker didn’t function properly, the towels had holes and the drain in the sink required the plug to be manually lifted for the water to drain. The breakfast is in a bag that you pick up from the front desk, and hopefully the attendant isn’t in a surly mood. There is no restaurant on site but they provide coupons for one in an adjacent property, which is pretty pricey. And they charge for parking in a lot with a very poor surface. The biggest thing this property has to offer is a convenient location.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Criselda

出張, 家族旅行
気になった点 : スタッフとサービス、設備とサービス
I was accused of breaking a lamp in the room; therefore, it was charged under the “incidentals” contract. I was there less than 24hours occupying a room. The front desk receptionist was very rude, she would not give me her name, nor let me speak to a manager, I was hung up on. If a manager is reading this, I called on 5/2/24 at 5:00 pm. If you stay at this property, I highly advise to take pictures of the room before you leave to cover yourself. It’s the housekeeper’s word against your own.
2024 年 4 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 5 月 4 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

2/10 (非常に不満)

Daniel

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
This hotel needs a serious renovation
2024 年 4 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 5 月 2 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

10/10 (非常に良い)

Dana

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 30 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 (普通)

Debra

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Room was ok. Clean. Asked for a non-connected room but we were woken up in the middle of the night with a women yelling loudly for hours in the connected room. She sounded psychotic. Called front desk and they said no one was supposed to be in the room. Scary experience.
2024 年 4 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 29 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Although, I am confused about your statement in regard to a connecting room as our records indicate you were placed in a non-connecting room.

10/10 (非常に良い)

Anna、Puyallup

良かった点 : 清潔度
2024 年 4 月に 2 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 30 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 (普通)

Don

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
There was only one incident during our 2 nights stay, when there’s no hot water one morning. They’re able to fixed it fairly quickly about one hour later. Otherwise this is a classic example of you got what you paid for. I don’t think front desk staff are happy with their job and it shows in their interactions with me. The property is old but pretty well maintained. The breakfast is pretty good for the money. In short, if this one fall within your budget go for it but if you can spare some extra dollars, do that instead imho.
2024 年 4 月に 2 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 27 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

10/10 (非常に良い)

Diane、Las Vegas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable and convenient. Close to freeway for easy access. Thought we would hear freeway noise, but we didn't. Much less expensive than other nearby hotels. No complaints of any kind. Would stay here again.
2024 年 4 月に 4 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 21 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 (普通)

Mollie

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Good location, needs remodeling… doors, rugs , bath are old. Should have free parking. Quiet , comfortable bed
2024 年 4 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 21 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

2/10 (非常に不満)

Erdenejargal

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 21 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

4/10 (不満)

Vanessa、Newcastle

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス、設備とサービス
Check-in was extremely slow. They charge an additional $12 fee for parking even though they don’t take any of your car information, give you a tag or display showing that you paid because you could be towed if you didn’t pay for parking. I chose not to pay and nothing happened. I feel it’s just another fee to tac on for the heck of it & most people pay it. You’re informed that you can come get a sack breakfast upon checkout if you’re interested and you check out before 10 AM. Which upon checkout, we asked if there was breakfast, & the clerk at the counter was extremely irritated that she had to put together a literal brown bag breakfast. No security in the hotel even on the door entering into the building our room was located. The doors were broken & look like they’ve been broken for a long time. The hallway to all the rooms looks like something out of a horror flick. The room was stale smell of cigarettes in a non smoking room. A lot of stains from god knows what on the carpet. Carpet was also thick and felt sticky. I did not walk barefoot for sure and my socks were black from the little time I did walk around. I chose this hotel because of its location and their rating which was not so bad paired with their so so pricing however that was a mistake. I would rather paid 30 more dollars and stayed at the Marriott next-door or even the Hilton next-door have stayed at this shady house in a good neighborhood. Sad to say but we will NEVER stay here again.
2024 年 4 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you so much for your comments, and we're sorry to hear that our value failed to impress you during your visit. Although, I am confused on your remark about parking as our records indicate, we did not charge you for parking. Which I am assuming is because you told staff at the front desk that you did not have a vehicle to park.

10/10 (非常に良い)

Alyssa

2024 年 4 月に 3 泊滞在
Christineからの返信 (投稿日 : 2024 年 5 月 4 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 14 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

8/10 (良い)

Kimberly

2024 年 1 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 3 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 (非常に良い)

Shizhaojack

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
ok
2024 年 3 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 1 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

4/10 (不満)

Thomas、vancouver

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The attitude of front desk staff was not very friendly. She walked out to the front desk lazily from playing on her phone in the back and didn't have any smile on her face. Also found that the hotel has increased their parking fee to $12 per night instead of $10 as listed on Expedia. Room is old but overall reasonably clean. The most unacceptable thing is they didn't remove the leftover food from previous guests from the fridge. We were left without a fridge to use as we didn't want to touch the food left behind by other people.
2024 年 3 月に 2 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you so much for your comments, and we're sorry to hear about any lack of cleanliness during your visit. This is never our intention, and we'll be sure to have our housekeeping team look into all your comments further.

4/10 (不満)

Paige、Richland

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The property is very outdated and the parking situation is pretty terrible. The parking spots are very narrow, when someone pulls in next to you in a big truck, you’re not able to get into your car. But, what’s worse is the building that we were in did not have hot water. We got no warning that the Mount Baker building was having hot water issues. The gentleman in the room next to us told us that the front desk informed him that they were having intermittent hot water issues. We were never told that, and had I known that I would’ve requested to be in another building, nobody wants to take a cold shower. I would not recommend this red lion location to my worst enemy. The African-American woman at the front counter was very unfriendly, and it was clear that she did not want to be at work that day.
2024 年 3 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 4 月 1 日)
Though we're glad our location served you well, we regret that the same cannot be said about our accommodations. Our team is dedicated to guest satisfaction, so we will address your concerns accordingly and do everything possible to ensure our future guests have a much better experience. Thank you for your time.

2/10 (非常に不満)

Roselynn

出張
気になった点 : 設備とサービス、施設のコンディションと設備
When checking out. A couple had their 2 dogs with them. The woman was at the counter while the man had their 2 small dogs on a leash. He let one of them poop in the lobby on the carpet. He did pick it up. The desk lady didnt see any of it but I did mention to her when it was my time to check out. I will not be staying at the place again and will not recommend.
2024 年 3 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you so much for your comments, and we're sorry to hear about any lack of cleanliness during your visit. This is never our intention, and we'll be sure to have our housekeeping team look into all your comments further.

6/10 (普通)

Jas

家族旅行
良かった点 : 清潔度
I was not aware that I had to pay for parking in U.S. dollars. There was considerable amount of parking
2024 年 3 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 28 日)
We're sorry to hear about any miscommunication or issues regarding our parking policies. Please know that we do not advertise free parking and we apologize for any confusion. Thank you.

2/10 (非常に不満)

hannah D

出張, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
toilet almost overflowed room smelt like stale cigarettes and door wouldn’t shut properly without being forced into place upon arriving another guest was walking their dog stopped by our room and yelled back to whoever was at their room that “they’re staying in this room” freaked me out because i was traveling by myself with my two daughters did not sleep well because of this and felt unsafe
2024 年 2 月に 2 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 28 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

4/10 (不満)

Jennifer

出張, 家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Was very dated. No hot water in morning, fridge froze everything, dresser back coming off with exposed nails, no elevator, parking spaces all taken by construction crew. Outside door often unsecured. Only stayed one of two nights booked.
2024 年 3 月に 2 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 28 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

8/10 (良い)

GUI BUM

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Drain was not good.
2024 年 3 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 25 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

10/10 (非常に良い)

Clayton、Earth City

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 28 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 (普通)

Anthony、Fountain Valley

気になった点 : スタッフとサービス、施設のコンディションと設備
They assigned me a room that was not cleaned yet. Nuf said
2024 年 3 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you so much for your comments, and we're sorry to hear about any lack of cleanliness during your visit. This is never our intention, and we'll be sure to have our housekeeping team look into all your comments further.

6/10 (普通)

Gabriel

出張
This is an older facility. It was not very clean and had an odd odor to it. The vending machine was empty the entire time I was there. This place could use some work.
2024 年 3 月に 4 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 19 日)
Though we're glad our location served you well, we regret that the same cannot be said about our accommodations. Our team is dedicated to guest satisfaction, so we will address your concerns accordingly and do everything possible to ensure our future guests have a much better experience. Thank you for your time.

10/10 (非常に良い)

Anna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very conveniently located. Clean, comfortable, quiet & safe. Excellent service. My spouse & I had an excellent overnight stay.
2024 年 3 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 19 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

8/10 (良い)

Koji

良かった点 : スタッフとサービス
I needed an electric kettle.
2024 年 3 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 11 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

10/10 (非常に良い)

Donald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 11 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

10/10 (非常に良い)

Jason

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was reasonably priced and location was perfect.
2024 年 2 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 11 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

8/10 (良い)

Angela

良かった点 : 清潔度
It was OK.
2024 年 2 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 11 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

10/10 (非常に良い)

Anthony

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to City within but off to a quieter side.
2024 年 2 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 3 月 11 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

10/10 (非常に良い)

Ashley

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean, nice rooms. Easy access to downtown
2024 年 2 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 2 月 26 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 (非常に良い)

hyunju

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good value
2024 年 2 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 2 月 20 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

8/10 (良い)

Qin

家族旅行
良かった点 : 清潔度、スタッフとサービス
The price was affordable and the location is very close to downtown Bellevue. However, the noises of outdated air-conditioner under the window became an issue for those who had problems in falling in sleep.
2024 年 2 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 2 月 19 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 (非常に良い)

Tweodros、Seattle

2024 年 1 月に 2 泊滞在
Christineからの返信 (投稿日 : 2024 年 2 月 19 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

2/10 (非常に不満)

Anida

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Because I forgot to book my hotel until the day of my trip I booked this hotel hastily and had instant regrets! The front desk staff was rude and didn’t tell us we had to request room cleaning or attendance! This left us going down to the concierge to get towels ourselves! She stuck us all the way in the back of the hotel when clearly there were rooms in the front as no one was in that hotel at all! The hotel was dated, dirty, poor lighting, poor customer service, no dining, no class, every piece of furniture in that place was made for little people. They should call it red lion motel since it has cheap motel quality!!!! Needless to say will never stay here again or recommend it to anyone!!! It is suitable as a homeless shelter and that’s it! In fact they should service the community and run it as one to help the overwhelming amount of homelessness in the area!!!!
Christineからの返信 (投稿日 : 2024 年 2 月 12 日)
We are sorry to hear you were not happy with the location of your room - Please know that we assign rooms based off the room type that was booked and not all buildings have that room type available, and we're sorry to hear that our value failed to impress you during your visit. We'll be sure to keep your comments in mind as we continue to make changes for the future.

8/10 (良い)

Patricia

良かった点 : 清潔度
2024 年 1 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 2 月 5 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

2/10 (非常に不満)

Andrea

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 4 泊滞在
Christineからの返信 (投稿日 : 2024 年 1 月 31 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

6/10 (普通)

Chunyang

2024 年 1 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 1 月 31 日)
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

6/10 (普通)

Keith

気になった点 : スタッフとサービス、設備とサービス
Room was average. Pillows were very comfortable. No restaurant or food on premises. Wasn't as described online or in reviews.
2024 年 1 月に 2 泊滞在
Christineからの返信 (投稿日 : 2024 年 1 月 29 日)
Though we're glad our location served you well, we regret that the same cannot be said about our accommodations. Our team is dedicated to guest satisfaction, so we will address your concerns accordingly and do everything possible to ensure our future guests have a much better experience. Thank you for your time.

2/10 (非常に不満)

Jackie

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
UNSAFE and fiflthy!
We didnt even check into the hotel. Contacted hotels.com immediately to cancel the booking. VERY unsafe, run down, fiflthy hotel with unfriendly front desk staff. I asked to see the room before we checked in. Was met with an unfriendly response, but she contacted a housekeeper to walk me there. Housekeeper was friendly. All rooms have outdoor acees with hallways open to any passerby who would want to just walk up and bang in your door or patio door. Upon looking at the room, I could see at one point the door had been kicked it and the locks had been replaced. The door jam, door itself and surrounding area had been repaired and painted over. Upon contacting hotels.com, the hotel refused to refund our money. However, hotels.com.worked with us and refunded our money. Never take your children to this hotel!! Carry a weapon on your hip. Or just simply book somewhere else so you can sleep at night.
2024 年 1 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for taking the time to leave a review with your concerns about our property, but I am confused in regard to the no refund as we did not charge for the same day cancellation.

8/10 (良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The front desk staff was fantastic, great customer service. Room was good, outdated hotel and no restaurant on premise
2024 年 1 月に 1 泊滞在
Christineからの返信 (投稿日 : 2024 年 1 月 28 日)
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.