部屋からの景観

パン パシフィック シアトルの口コミ

4 out of 5
パン パシフィック シアトル
2125 Terry Avenue, Seattle, WA

口コミ

9.2

とても素晴らしい

評価 10 - 1000 件の口コミ中 744 件が非常に良い" "
評価 8 - 1000 件の口コミ中 150 件が良い" "
評価 6 - 1000 件の口コミ中 57 件が普通" "
評価 4 - 1000 件の口コミ中 32 件が不満" "
評価 2 - 1000 件の口コミ中 17 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

8.8/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Hikari

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staffs.
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your brief and positive feedback! We are delighted to hear that you found our staff friendly. Providing exceptional service is our top priority, and it’s wonderful to know that our team made a good impression.We look forward to welcoming you back to Pan Pacific Seattle in the future.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフもしっかりしているし、清掃も行き届いていて、一泊ではもったい無いくらい。
2020 年 2 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2020 年 2 月 24 日)
Thank you so much for your review!

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 3 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2019 年 11 月 30 日)
Thank you so much for your review!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 8 月に 6 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2019 年 8 月 23 日)
Thank you so much for your review! We hope to welcome you back again.

8/10 (良い)

宿泊されたお客様

2019 年 8 月に 4 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2019 年 8 月 20 日)
Thank you so much for your review! We hope to welcome you back again soon!

8/10 (良い)

宿泊されたお客様

2019 年 7 月に 2 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2019 年 8 月 3 日)
Thank you so much for your review! We hope to welcome you back again soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 6 月に 1 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2019 年 6 月 21 日)
Thank you so much for your review! We hope to see you again soon. Cheers,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 6 月に 1 泊滞在
Amandaからの返信 (投稿日 : 2019 年 6 月 11 日)
Thank you for your review! We hope your travels bring you back to Seattle soon. Best, Pan Pacific Management Team

10/10 (非常に良い)

Jason

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic view, great proximity to attractions. The availability of the towncar is a great bonus. Smells great in the lobby as you walk in. 5 stars!
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Miranda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed here for our first visit to Seattle and it will definitely not be the last! We loved the city and staying at the Pan Pacific was an absolute highlight. The staff were friendly, accommodating, extremely polite and just made us feel see welcome. The room was beautiful, clean, quiet and had amazing city views. The bed was comfy and the bathtub was a huge bonus for us after walking around the city! We can not wait to come back to this amazing property.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Maria、hawthorne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love the excelente service, and the hotel es very good.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Peyman

Clean and nice stay
2024 年 5 月に 1 泊滞在

8/10 (良い)

Jandry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
N/a
2024 年 5 月に 4 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to share your feedback and for giving us a 4 out of 5 rating! We’re delighted to hear that you had a positive experience at Pan Pacific Seattle.If there are any specific areas where you feel we could improve to make your next stay a 5-star experience, please do not hesitate to let us know. Your feedback is invaluable in helping us enhance our services and facilities.We look forward to welcoming you back soon.

6/10 (普通)

Alice

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
There were a lot of things that seemed to be missing for a 4 star hotel. Upon entering the room there was no information on what room service could provide, nor a way to indicate that we wanted our room attended to. Tea bags are a standard amenity in most hotel rooms we've been to around the world, and they were unable to provide them from room service in the evening. Business Centers are also common for hotels of this calibre, but none were found here. The room was wonderful though, and the bed was comfortable. We struggled finding outlets to charge devices, though we made do with what little options there were.
2024 年 5 月に 2 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to share your detailed feedback about your recent stay at Pan Pacific Seattle. We truly value your input as it helps us to improve our services and facilities.I apologize for the inconveniences you experienced. We strive to provide a seamless experience for our guests, and I regret that we fell short in several areas during your stay. Your comments regarding the lack of room service information, the availability of tea bags, and the location of the business center have been noted. We will address these issues to ensure they are rectified for future guests. Additionally, we will look into improving the availability of electrical outlets in our rooms.I'm glad to hear that you found the room itself wonderful and the bed comfortable. Your positive comments about these aspects are appreciated.Please feel free to reach out to me directly if you plan to stay with us again. I would like to personally ensure your next visit meets all your expectations and showcases the high standard of service we are known for.

10/10 (非常に良い)

zirka

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very happy with this hotel!
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your wonderful feedback! We are thrilled to hear that you are very happy with your experience at Pan Pacific Seattle. Your satisfaction is our top priority, and it’s always gratifying to know we’ve succeeded.We look forward to welcoming you back for another fantastic stay soon.

10/10 (非常に良い)

Joshua

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and comfortable stay! The room was very nice and definitely would stay again.
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a very clean and comfortable stay and that you enjoyed your room. Your kind words are much appreciated, and we are thrilled to know you would choose to stay with us again.We look forward to welcoming you back to Pan Pacific Seattle in the near future.

6/10 (普通)

Kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was advertised as a suite with a king bed and a double sized pull out. We were 4 adults , the pullout was slightly larger than a single. One of us ended up sleeping on the floor because we could not fit on the tiny pull out
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for sharing your feedback about your recent stay with us. I sincerely apologize for the inconvenience you experienced with the pullout bed in your suite. We strive to provide accurate descriptions of our accommodations, and I am sorry to hear that this was not your experience.Your comments are very important to us, and we will review our room descriptions to ensure they accurately reflect the bed sizes to avoid any future misunderstandings. Additionally, please know that we do offer extra bedding options, and our team is always available to assist in making your stay as comfortable as possible.We hope you will give us another opportunity to better serve you in the future. Please feel free to reach out to me directly for any assistance with future bookings.

10/10 (非常に良い)

Ian、Yuma

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the best hotels we’ve been in in years. Friendly staff, helpful, excellent rooms and overall accommodation. Great location too - strongly recommend it.
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you very much for your wonderful review! We are delighted to hear that you consider Pan Pacific Seattle one of the best hotels you’ve stayed in over the years. It's fantastic to know that our friendly and helpful staff, excellent rooms, and convenient location made your stay enjoyable.Your recommendation means a lot to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back for another exceptional stay in the future.

10/10 (非常に良い)

Lana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were over and above wonderful!! I highly recommend a stay at Pan Pacific Seattle!
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you so much for your glowing review! We are thrilled to hear that you had a wonderful experience at Pan Pacific Seattle and that our staff exceeded your expectations. Your kind words about our team are greatly appreciated and will certainly be shared with them.It’s always our goal to provide exceptional service and create memorable experiences for our guests, so it’s incredibly rewarding to know we achieved this during your stay. We look forward to welcoming you back to Pan Pacific Seattle in the near future.

10/10 (非常に良い)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Treated like I was their number one guest even for 1 night! Thank you!
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for sharing your wonderful experience at Pan Pacific Seattle! We are delighted to hear that you felt like our number one guest during your stay, even if it was just for one night. Our team strives to provide exceptional service to all our guests, and your kind words are a true testament to their dedication.We look forward to welcoming you back for another memorable stay. Please let us know if there is anything we can do to make your next visit even more special.

10/10 (非常に良い)

Stephan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for staying with us. We are happy to hear you enjoyed your stay and look forward to welcoming you back soon!

10/10 (非常に良い)

Sharee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staying at the Pan Pacific Hotel in Seattle was a wonderful experience. The room was spotless, and the view of the city skyline was stunning. The staff were attentive and provided great recommendations for exploring the city. With its prime location near Pike Place Market, I highly recommend the Pan Pacific Hotel for a memorable stay in Seattle.
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for sharing your glowing review of your recent stay at Pan Pacific Seattle! We're thrilled to hear that you had a wonderful experience with us. Our team takes great pride in providing spotless accommodations, stunning views, and exceptional service to all our guests.It's delightful to know that you found our staff attentive and helpful in providing recommendations for exploring the vibrant city of Seattle. Being located near Pike Place Market indeed offers our guests easy access to one of the city's most iconic attractions, ensuring a memorable stay filled with local flavor and excitement.We appreciate your recommendation and hope to have the pleasure of welcoming you back to Pan Pacific Seattle for another unforgettable stay in the future! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 (非常に良い)

Mary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed here 7 years ago which is why we wanted to stay here again. It is comfortable, quiet, the staff is great and the amenities are very nice. We like the location for walking to Pike Place and shopping. The Whole Foods is an added bonus.
2024 年 5 月に 3 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you so much for choosing to stay with us again at Pan Pacific Seattle Hotel and for taking the time to share your feedback. It's truly heartening to hear that you enjoyed your return visit and that we were able to maintain the comfort, quiet ambiance, and excellent service that you experienced seven years ago.We're delighted to know that our location proved convenient for your explorations, especially with the proximity to Pike Place Market and shopping destinations. It's wonderful that you found the presence of Whole Foods nearby to be an added bonus, offering convenience and additional amenities during your stay.We sincerely appreciate your loyalty and look forward to welcoming you back to Pan Pacific Seattle Hotel for many more memorable stays in the future. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know.

10/10 (非常に良い)

Brenna Marie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was so beautiful and the staff was extremely accommodating. The views were stunning and it was such an easy check in process. I highly recommend and would love to stay again.
2024 年 4 月に 3 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you very much for your glowing review of Pan Pacific Seattle Hotel! We're thrilled to hear that you found our property beautiful and that our staff provided you with exceptional service during your stay. Ensuring our guests feel welcome and well taken care of is always our top priority.We're delighted that you enjoyed the stunning views from our hotel and that your check-in process was smooth and hassle-free. Providing a seamless experience from the moment you arrive is something we strive for, so it's fantastic to hear that we succeeded in this aspect.Thank you for recommending us, and we would be honored to welcome you back for another stay in the future. Should you have any specific preferences or requests for your next visit, please feel free to reach out to us in advance, and we'll do our utmost to accommodate you.

10/10 (非常に良い)

JIAQI

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent place to stay
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for choosing Pan Pacific Seattle Hotel for your stay, and for taking the time to share your feedback. We're delighted to hear that you had an excellent experience with us.Providing our guests with a comfortable and enjoyable stay is our top priority, and we're thrilled that we were able to meet your expectations. If there's anything specific that made your stay exceptional, or if there are any areas where we can further improve, please feel free to let us know.We hope to have the pleasure of welcoming you back to Pan Pacific Seattle Hotel in the future. If you have any special requests or preferences for your next visit, please don't hesitate to reach out to us.

10/10 (非常に良い)

Kris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you sincerely for your perfect score and for choosing Pan Pacific Seattle Hotel for your stay. It's truly gratifying to hear that we were able to provide you with a flawless experience during your time with us.We strive to maintain the highest standards of service and comfort for our guests, and your glowing feedback reaffirms our commitment to excellence. If there were any specific aspects of your stay that stood out to you as exceptional, we would love to hear about them so we can continue to exceed your expectations.We look forward to the opportunity to welcome you back for another outstanding stay at Pan Pacific Seattle Hotel. Should you have any special requests or preferences for your next visit, please do not hesitate to reach out to us.

10/10 (非常に良い)

Bianca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was the most perfect location. I loved the hotel!
2024 年 5 月に 3 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you so much for your glowing review! We're thrilled to hear that you found our location to be perfect and that you loved your stay at Pan Pacific Seattle. Providing exceptional experiences for our guests is always our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future! If you have any further feedback or requests, please don't hesitate to reach out.

10/10 (非常に良い)

Tavon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice property.
2024 年 5 月に 3 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for taking the time to share your wonderful 5/5 review of Pan Pacific Seattle Hotel! We're thrilled to hear that you had such a fantastic experience during your stay with us.Our team strives to provide exceptional service and create memorable experiences for all our guests, so it's incredibly rewarding to receive such positive feedback. We're delighted that you found our hotel to your liking and that you enjoyed all aspects of your visit.Your kind words will be shared with our entire team as they serve as a great source of motivation and encouragement. We truly appreciate your support and look forward to welcoming you back to Pan Pacific Seattle Hotel for another enjoyable stay in the future.

10/10 (非常に良い)

Maria

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was so amazing and helpful. They give each person a high level of attention and personalized service. Everything was perfect and I was so comfortable and refreshed after staying there. Will definitely stay there again.
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for sharing your wonderful experience at Pan Pacific Seattle Hotel! We're thrilled to hear that our staff provided you with amazing and helpful service, delivering a high level of attention and personalized care throughout your stay.Ensuring our guests' comfort and satisfaction is our top priority, so it's fantastic to hear that you found everything to be perfect and that you left feeling comfortable and refreshed. We're delighted that you plan to stay with us again in the future, and we can't wait to welcome you back for another memorable experience.If there's anything specific you enjoyed or anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to exceeding your expectations once again!

10/10 (非常に良い)

sonja

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff friendliness and eager to please.Sheer curtain on window was shredded where touched every time.We were told they were refreshing them on a room by room basis.An easy answer is to cut worn strip away and hem a seam.
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for sharing your feedback following your recent stay at Pan Pacific Seattle Hotel. We're delighted to hear that you had a positive experience with our staff and that they were friendly and eager to please throughout your visit.We appreciate you bringing the issue with the sheer curtain in your room to our attention. Our guests' comfort and satisfaction are of the utmost importance to us, and we apologize for any inconvenience this may have caused during your stay. Your suggestion for a quick solution is noted, and we will certainly address this promptly to ensure that all our guests have a seamless experience.Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back to Pan Pacific Seattle Hotel in the future for an even more enjoyable stay.

10/10 (非常に良い)

Alejandra

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great friendly staff who are always available and ready to assist in any way possible.
2024 年 5 月に 2 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your wonderful review of Pan Pacific Seattle Hotel! We're thrilled to hear that you had such a positive experience with our staff during your recent stay.Our team takes great pride in providing exceptional service and ensuring that our guests feel well taken care of throughout their time with us. It's fantastic to hear that our friendly staff made a lasting impression on you and were readily available to assist with anything you needed.Your feedback is truly appreciated, and we'll be sure to share your kind words with our team members. We look forward to welcoming you back to Pan Pacific Seattle Hotel for another delightful stay in the future.

8/10 (良い)

Anabel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was very nice, and clean. It felt refreshing to come back too everyday. The staff was pleasant. I don't recommend the restaurant, we tried several things because part of the amenity fee went towards the restaurant and I found the things I was excited to try were kind of disappointing for their price. They know how to garnish a plate well for presentation though. My partner has very low vision and it was nice to stay somewhere with good lighting and not a lot of obstacles.
2024 年 4 月に 6 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay in our clean and refreshing rooms, and that our staff contributed to making your time with us pleasant.However, we're truly sorry to learn that your experience at our restaurant did not meet your expectations. Please accept our sincerest apologies for any disappointment you may have encountered. We continuously strive to provide exceptional dining experiences, and we appreciate your valuable feedback as it helps us identify areas for improvement.It's wonderful to hear that our hotel's environment, including the lighting and layout, was accommodating for your partner with low vision. Ensuring a comfortable and accessible stay for all of our guests is a top priority for us, and we're delighted that we could meet your needs in this regard.Your comments are invaluable to us, and we will certainly take them into consideration as we work towards enhancing our dining offerings. We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable experience, both in accommodation and dining.If there's anything further we can assist you with, please don't hesitate to reach out. Thank you once again for choosing to stay with us.

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
David the doorman was Excellent and VERY Friendly and Helpful!!
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for sharing your feedback about your recent stay at Pan Pacific Seattle Hotel. We're thrilled to hear that David, our doorman, provided you with excellent service and left such a positive impression with his friendly and helpful demeanor.At Pan Pacific, our team strives to deliver exceptional hospitality, and it's wonderful to know that David's dedication to service made a difference in your experience.We will be sure to pass along your kind words to David and the rest of our team. Your recognition is truly appreciated and serves as motivation for us to continue exceeding expectations.We look forward to welcoming you back to Pan Pacific Seattle Hotel for another memorable stay in the future.

8/10 (良い)

maleena

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place and clean but requested better pillows and request was not fulfilled
2024 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for choosing to stay at Pan Pacific Seattle Hotel and for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be a nice and clean place to stay.We apologize for any inconvenience you experienced with your pillow request not being fulfilled. Providing a comfortable and restful experience for our guests is important to us, and we regret that we were unable to meet your expectations in this regard. Your feedback is valuable to us, and we will use it to improve our service and ensure that future requests are handled promptly and effectively.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to Pan Pacific Seattle Hotel soon.

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for awarding us a perfect score following your recent stay at Pan Pacific Seattle Hotel! We're thrilled to hear that you had such a fantastic experience with us.Your glowing review means a lot to us, and we sincerely appreciate you taking the time to share your positive experience. We look forward to welcoming you back to Pan Pacific Seattle Hotel for another exceptional stay in the future.

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely hotel. Would stay here again anytime.
2024 年 4 月に 2 泊滞在
Noble Front Desk/Night Auditからの返信 (投稿日 : 2024 年 4 月 30 日)
We are so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

4/10 (不満)

Matthew

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The stay itself was good however the check-in process was a challenge. They couldn’t check us in at the 4pm check-in time due to not having enough sheets clean for rooms to be ready. They left one receptionist to fend for herself which resulted in the valet having to come and help too. As stated the room was good but more organization is needed.
2024 年 4 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found your room satisfactory, we sincerely apologize for the challenges you experienced during the check-in process.Ensuring a seamless and efficient check-in experience is of paramount importance to us, and we regret that we fell short of our usual standards on this occasion. Rest assured, we take your comments seriously and will address the issues you've raised with our team.We understand the frustration that can arise when expectations are not met, and we're committed to improving our organizational procedures to prevent similar occurrences in the future. Your feedback provides us with valuable insights that will help us enhance our service delivery.Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back for a much-improved experience, where we can demonstrate the high level of service excellence that we strive to uphold. If there's anything further we can assist you with, please don't hesitate to reach out.

10/10 (非常に良い)

Madison

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for staying with us! We look forward to the opportunity to welcome you back to our hotel in the future, where we'll continue to strive for excellence in service and hospitality. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 (非常に良い)

Joseph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and spacious rooms. Stayed for one night to celebrate my wife’s birthday and staff were very accommodating. One critique would be to bring a cable charger that fits USB 2.0 as there are not USB-C plugs.
2024 年 4 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for choosing to celebrate your wife's birthday with us at our hotel! We're thrilled to hear that you enjoyed our great location and spacious rooms, as well as our accommodating staff.Your feedback about the lack of USB-C plugs is duly noted. We always strive to provide the utmost convenience and comfort for our guests, so your suggestion for USB 2.0 cable chargers will be taken into consideration for future improvements.We hope to welcome you back for another memorable stay in the near future, and please do not hesitate to let us know if there is anything else we can do to enhance your experience.

10/10 (非常に良い)

Doug

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff always went above and beyond! So nice and helpful!
2024 年 4 月に 1 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you very much for your kind words regarding our exceptional staff! We take great pride in delivering personalized service that goes above and beyond our guests' expectations. It's wonderful to hear that our team was able to make your stay so enjoyable and memorable.We truly believe that the dedication and professionalism of our staff are what set us apart as a luxury hotel. Your appreciation means the world to us, and we will be sure to share your compliments with our team members.We look forward to the opportunity to welcome you back to our hotel in the future, where we'll continue to strive for excellence in service and hospitality. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 (良い)

Joban

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Faridからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for the feedback , we are looking forward hosting you again.

10/10 (非常に良い)

MARIANA、GUADALAJARA

2024 年 3 月に 2 泊滞在
Nickからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you ever so much for your glowing review! It truly delights us to know that your stay at our luxury hotel was nothing short of exceptional. Our team takes great pride in delivering top-notch service and creating unforgettable experiences for our guests, and your feedback reaffirms that we are on the right track.We're thrilled to hear that you found every aspect of your stay to be perfect, from the impeccable service to the luxurious amenities. Providing a serene and comfortable environment where our guests can relax and unwind is always our top priority, and we're delighted that we were able to exceed your expectations in this regard.Your kind words are truly appreciated by all of us here, and we can't wait to welcome you back for another unforgettable stay in the near future. Should you need anything at all, please don't hesitate to reach out to us. Until then, we wish you safe travels and many more extraordinary experiences.

8/10 (良い)

Tara

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff, the food, the upgrades all absolutely amazing! Close to Pike Place, Climate Pledge Arena, and other touristy and non-touristy places where you can choose to walk or take their shuttle. The only negative I have is that to room seemed a bit dirty. There were drink splashes on the walls and light switches, holes in the bedding, dark stains in the curtains… it generally seemed like it just needed a spot check clean and it would have been perfect.
2024 年 4 月に 1 泊滞在
Faridからの返信 (投稿日 : 2024 年 4 月 21 日)
Hello Tara, thank you for bringing this to our attention , I have passed your feedback to our housekeeping department. We will definitely , improve our services for your next visit. We are looking forward hosting you again.

10/10 (非常に良い)

Mariano

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Faridからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for the feedback , we are looking forward hosting you again.

10/10 (非常に良い)

Eugenio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Faridからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for the feedback , we are looking forward hosting you again.

10/10 (非常に良い)

Evelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Faridからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for the review , we are looking forward hosting you again.

8/10 (良い)

Lisa、livermore

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our 3 rd time staying at this property. Service is always good; however, wish the restaurant had more choices for breakfast, other than that it’s a nice place.
2024 年 3 月に 2 泊滞在
Faridからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for the review , we will share your feedback with our F&B director. We are looking forward hosting you again.

8/10 (良い)

Annette

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff & great location.
2024 年 3 月に 1 泊滞在
Faridからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for the review , we are looking forward hosting you again.

8/10 (良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is great. The staff is very friendly. Rooms are very comfy. Breakfast, lunch and dinner choices are on site and very nearby. Also a Whole Foods store at the bottom of the stairs (20 sec walk).
2024 年 3 月に 2 泊滞在
Faridからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for the review , we are looking forward hosting you again.

10/10 (非常に良い)

bryan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location & friendly & helpful staff.
2024 年 3 月に 1 泊滞在
Faridからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for the review , we are looking forward hosting you again.