Kunifusa, it's regretful to hear about the inconvenience you faced due to the bathtub issues. We will certainly share this feedback with the maintenance team for a closer inspection. We hope your overall stay at Crowne Plaza Seattle Downtown was enjoyable and would love to welcome you back for a seamless experience next time.
10/10 (非常に良い)
宿泊されたお客様
2023 年 12 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 26 日)
We appreciate your perfect rating of Crowne Plaza Seattle Downtown! We're thrilled that you had an amazing experience and hope to welcome you back soon. Safe travels!
10/10 (非常に良い)
Noboru
2023 年 11 月 19 日
Noboru
2023 年 11 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 11 日)
Noboru, thank you so much for choosing the Crowne Plaza Seattle Downtown for your stay. We're thrilled to know you had a positive experience. It would be our pleasure to welcome you back in the future for another outstanding stay.
10/10 (非常に良い)
NATSUMI
2023 年 10 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
日本語を話せるスタッフがいて良かったです。
高層階にも案内していただき大満足です。
ありがとうございました。
ただking street st.方面から来たので大荷物で登るのが大変でした。
利用の際はタクシーを推奨します。
また利用したいです。
NATSUMI
2023 年 9 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 3 日)
Natsumi, ありがとうございます。Crowne Plaza Seattle Downtownでのご滞在にご満足いただけたこと、また日本語を話せる私たちのチームメンバーがお手伝いできたことを嬉しく思います。選んでいただき、大切なお時間を私たちと共有していただき、心より感謝申し上げます。あなたの次の訪問を楽しみにしています。
8/10 (良い)
SHIKIKO
2023 年 7 月 10 日
良かった点 : 清潔度、施設のコンディションと設備
SHIKIKO
2023 年 7 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 7 月 13 日)
Thank you for taking the time to leave us a 4/5 rating, Shikiko!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Crowne Plaza Seattle Downtown.
8/10 (良い)
SHIKIKO
2023 年 7 月 7 日
SHIKIKO
2023 年 7 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 7 月 28 日)
Thanks for the great rating, Shikiko!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Crowne Plaza Seattle Downtown soon, we'd love to have you back!
The hotel itself is fine- nothing fancy- definitely not worth the price. The rooms seem old except for the beds and bathrooms which are nice. There’s limited dining options- no room service that we could see. And the PARKING SITUATION is AWFUL. Getting into valet parking was such a mess. Probably wouldn’t stay here again because of the parking alone.
ginger
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Kerry
グループ旅行
2024 年 5 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Came down to Seattle with friends for a night for a concert at T-Mobile. Great location.
Kerry
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Kerry, thank you for choosing Crowne Plaza Seattle Downtown for your visit. It is wonderful to hear that you enjoyed the location and had a great time with your friends. We're looking forward to welcoming you back for your next stay!
8/10 (良い)
Wendy
家族旅行
2024 年 5 月 25 日
良かった点 : 設備とサービス
The room is spacious and clean. Parking was an issue but they resolved the problem quickly after it was brought to their attention that I had already paid for parking.
Wendy
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Wendy, thank you for sharing your experience at Crowne Plaza Seattle Downtown. The team is thrilled to hear you found the room spacious and clean. It's great to know the parking issue was swiftly resolved. We're looking forward to welcoming you back.
8/10 (良い)
Jeffrey、RICHMOND HILL
2024 年 5 月 24 日
良かった点 : 清潔度、スタッフとサービス
The hotel has aged. Clean and large rooms.
Jeffrey
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Jeffrey, thank you for sharing your feedback on your stay at Crowne Plaza Seattle Downtown. We're glad you appreciated the cleanliness and spaciousness of our rooms. Your insights on the hotel's condition are valuable to us as we strive to enhance our guests' experiences. We're looking forward to welcoming you back on your next visit.
4/10 (不満)
Sandra
カップルで旅行
2024 年 5 月 24 日
気になった点 : スタッフとサービス
Even though the hotel was under construction at the time, it was not bad, however customer services was not the best most of the staff was not very nice, lack basic matters good afternoon, please, yes, thank you
Sandra
2024 年 4 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Sandra, thank you for sharing your feedback. It is disappointing to hear that your interactions did not meet your expectations. Our team members strive to provide exceptional service, and it seems this was not reflected during your stay. Your comments will be addressed to ensure a more pleasant experience for our future guests. We hope you might consider giving us another opportunity in the future.
8/10 (良い)
Lawrence
2024 年 5 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lawrence
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Lawrence, thank you for your feedback. The Crowne Plaza Seattle Downtown is delighted you had a pleasant stay. We hope to welcome you back on your next visit to Seattle!
8/10 (良い)
John、Clermont
家族旅行
2024 年 5 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall, the hotel was clean and the room was comfortable. There was some renovation work taking place that was purely aesthetic. The location was very good and was within walking distance to all of the downtown attractions. The only negative I had was that there was no complimentary hotel transportation to and from the airport and cruise pier.
John
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 24 日)
John, thank you for sharing your experience at the Crowne Plaza Seattle Downtown. It's great to hear that you found the hotel clean and comfortable, and enjoyed the convenient location. While we understand your concerns regarding transportation options, we do hope to have the opportunity to welcome you back in the future. Safe travels!
10/10 (非常に良い)
Valerie
2024 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Valerie
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 25 日)
Valerie, thank you for your positive rating! The team at Crowne Plaza Seattle Downtown is delighted you had a great stay. We hope to welcome you back soon!
10/10 (非常に良い)
Megan
2024 年 5 月 21 日
良かった点 : 清潔度
Megan
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 24 日)
Megan, thank you for your excellent rating of Crowne Plaza Seattle Downtown. Our team members are thrilled to know you enjoyed your stay. We look forward to welcoming you back soon!
6/10 (普通)
Oscar
カップルで旅行
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Mucho ruido en la habitación
Oscar
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Óscar, gracias por compartir tus comentarios. El equipo del hotel toma en serio los comentarios de los huéspedes y analizará el problema de ruido que usted mencionó. Esperamos tener otra oportunidad de brindarle una estadía más cómoda en el futuro.
10/10 (非常に良い)
Neil
カップルで旅行
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The use of the elevators was easy.
Neil
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Neil, thank you for your review. Crowne Plaza Seattle Downtown is pleased to hear you found the elevator usage convenient. We hope to welcome you back soon.
10/10 (非常に良い)
Jason
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I stayed for less than 24 hours. I was comfortable and it was close enough to the convention center to make walking pleasant.
Jason
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Jason, thank you for sharing your experience. It's fantastic to hear that you had a comfortable stay and appreciated the convenient location of Crowne Plaza Seattle Downtown. We hope to welcome you back for a longer visit in the future!
10/10 (非常に良い)
Lani
家族旅行
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walking distance to the conventio centre.
Lani
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Lani, thank you for highlighting our convenient location near the convention center. Crowne Plaza Seattle Downtown is thrilled to hear about your positive experience. We look forward to welcoming you back!
10/10 (非常に良い)
Belinda
家族旅行
2024 年 5 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was so close to everything!
Belinda
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for sharing, Belinda!At Crowne Plaza Seattle Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
10/10 (非常に良い)
Herman
家族旅行
2024 年 5 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was excellent and accommodating.
Herman
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 18 日)
Herman, thank you for your kind words. The team at Crowne Plaza Seattle Downtown is delighted to hear that you found them to be excellent and accommodating. We look forward to your next visit!
6/10 (普通)
Mary
カップルで旅行
2024 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The room is beautiful. There was no parking available and I am handicapped. We had to park almost 2 blocks over uphill to find convenient parking. As much as we paid, you would think they could accommodate.
Mary
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Mary, thank you for your feedback. We're glad you found the room beautiful. We're sorry that parking was challenging, especially considering your needs. Your comments are taken seriously as we strive to improve the experience for all guests.
6/10 (普通)
MariaLuisa
2024 年 5 月 15 日
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
MariaLuisa
2024 年 5 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
MariaLuisa, thank you for taking the time to leave a rating. Your feedback is important to us. We continuously aim to improve and hope to have the opportunity to serve you better in the future.
10/10 (非常に良い)
Marisol
グループ旅行
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was excellent and the rooms were very nice and clean.
Marisol
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Marisol, it's pleasing to know that the prime location and cleanliness of the Crowne Plaza Seattle Downtown exceeded your expectations. We always strive to maintain the highest standards of tidiness in our rooms. Thank you for the positive review, and we truly hope to see you again.
8/10 (良い)
Jeffrey
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jeffrey
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Jeffrey, we're pleased to see your rating for Crowne Plaza Seattle Downtown. It's encouraging to know that your experience met your expectations. Should you wish to share more feedback from your stay, we'd appreciate hearing from you. Looking forward to welcoming you back in the future.
10/10 (非常に良い)
guy
家族旅行
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing
guy
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Guy, we appreciate your top rating of Crowne Plaza Seattle Downtown, even if there are no specific comments. It's great to know your stay was satisfactory. We look forward to welcoming you back in the future.
10/10 (非常に良い)
Mick
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2nd stay here in a week after being away up north. Nice hotel, will be great when renovation is completed. comfortable room.
Mick
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Mick, it's wonderful to hear that you chose Crowne Plaza Seattle Downtown for multiple stays within a week. We're pleased that you found the rooms comfortable. We, too, anticipate that the ongoing upgrades will elevate the guest experience even further. Thank you for your patience during our renovation period, and we look forward to welcoming you back.
8/10 (良い)
Joshua、JBLM
2024 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good for a weekend trip
Joshua
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
Joshua, thank you for choosing Crowne Plaza Seattle Downtown for your weekend trip. We're pleased to learn you had a satisfactory stay. On your next visit, we aim to provide you with an even more enjoyable experience. Safe travels until then!
4/10 (不満)
paula
家族旅行
2024 年 5 月 8 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This property was in the middle of a renovation. It really didn't have many amenities. I recommend staying across the street at a larger hotel with apool and other amenities.
paula
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Paula, we recognize that ongoing renovations can give a different impression than usual. We are continually improving our hotel to offer a superior experience, and we regret if this did not align with your expectations. While we do offer a variety of amenities, we understand your preference for larger offerings. Your feedback is invaluable for helping us enhance our guest experience for future visits.
8/10 (良い)
Jamieson
カップルで旅行
2024 年 5 月 7 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very very dated. Room was smelly. Poor ventilation. Noisy ac. Bathrooms felt dirty. Lobby a mess. Poor location and no restaurant apart from noodle pots or crisps available from lobby.
Jamieson
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Jamieson, we regret to read your stay didn't meet expectations. It is disappointing that you found aspects of our hotel outdated and the room conditions not up to par. We value your feedback about the ventilation, noise levels, cleanliness, and snack options. We appreciate your patience during any lapse you may have experienced. Our team constantly works to improve on each of these details. We hope we get another opportunity to show you our true service standards in the future.
6/10 (普通)
Tatiana
家族旅行, 小さなお子様連れの家族旅行
2024 年 5 月 6 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The property is under construction, so many of its facilities are unavailable. That turns into a problem, since you are not aware before arriving.
The room was clean and ok, but we expected better quality and facilities.
Tatiana
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Tatiana, addressing your concerns about availability of certain amenities, we regret any inconvenience. We strive to ensure full transparency about any ongoing renovations and aim to maintain a top-notch experience for our guests, even during improvements. It's encouraging to hear your room met cleanliness standards, though we understand you had higher expectations otherwise. Your comments will be shared with our team to reinforce our commitment to guest satisfaction. We hope to have another opportunity to better serve you in the future.
6/10 (普通)
jenna
家族旅行
2024 年 5 月 5 日
良かった点 : 清潔度
We didn’t know the hotel was being completely renovated, that was disappointing. Room was clean, staff were nice (minus housekeeping that just walked into our room unannounced at 9am), valet parking was quick to get the car. Area directly around the hotel is okay, not fantastic. I would give the hotel 3 stars. It was and average stay.
jenna
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Jenna, thank you for the feedback. It appears the ongoing renovations led to some unexpected surprises during your stay. Regretfully, there seems to have been a misunderstanding with our room service colleagues. We also want to assure swift valet services and cleanliness are always on top of our list. Your comments regarding the surrounding area are noted as well. We hope to provide a more than average experience on your next visit.
10/10 (非常に良い)
Thomas
2024 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice clean place and friendly staff. Would repeat.
Thomas
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Thomas, thank you for your wonderful feedback about your stay at Crowne Plaza Seattle Downtown. It brings us joy to hear about your positive experience with our friendly team members and our immaculate facilities. We look forward to giving you another exceptional visit in the future.
8/10 (良い)
Mick
カップルで旅行
2024 年 5 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very comfortable room stayed for 3 nights. Great friendly staff. currently completing renovation downstairs but was ok. We like the hotel and have booked again to stay in a weeks time.
kind regards
Mick & Sharyl
Mick
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Mick, it's terrific to hear that you found the Crowne Plaza Seattle Downtown to your liking, especially noting our comfortable rooms and outgoing team members. We're currently undergoing some renovations to enhance our facilities, and we're pleased this did not deter your overall experience. We eagerly anticipate welcoming you back for your next stay soon. Warm regards.
8/10 (良い)
Booghali
出張
2024 年 5 月 3 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Property lobby was under condition and most shared spaces were closed. Some cigarette burns in the curtains but stayed in a non smoking suite. Overall ok for the price.
Booghali
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Booghali, we value your feedback and are glad to know that you found our hotel acceptable for the price. We regret that you encountered some inconveniences during your stay given the current lobby refurbishment and the issue with your room curtains. Our commitment is to provide a positive atmosphere for all our guests, and your comments will help us enhance our services. We hope to welcome you back once the renovations are complete, for a more delightful experience.
10/10 (非常に良い)
Renato R.、Chandler
カップルで旅行
2024 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff very professional, price per nite very reasonable, central in downtown area, keep up excellent customer service!
Renato R.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Renato, your feedback for the Crowne Plaza Seattle Downtown is highly appreciated. It's great to know you found our dedicated team members professional and our location advantageous for your needs. We thank you for commending our excellent customer service and reasonable rates - both aspects we're immensely proud of. We look forward to your future visit with us.
10/10 (非常に良い)
Angela
2024 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
our family had the best stay
Angela
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Angela, it's wonderful to hear that your family had an exceptional stay at Crowne Plaza Seattle Downtown. We strive to create memorable experiences for all our guests, and it appears we have achieved that with your family. We appreciate your feedback and eagerly look forward to hosting your family again in the future.
10/10 (非常に良い)
Carlos
2024 年 5 月 1 日
Carlos
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Carlos, thank you for your rating! The team at Crowne Plaza Seattle Downtown is thrilled to know you had a positive experience. We're looking forward to welcoming you back!
10/10 (非常に良い)
Kenneth
2024 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
Kenneth
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Kenneth, it's wonderful to know you had a great experience at Crowne Plaza Seattle Downtown. Don't hesitate to revisit us when you find yourself back in downtown Seattle.
10/10 (非常に良い)
Lauren
2024 年 4 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lauren
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Lauren, it's wonderful to see your top-rated Expedia review of the Crowne Plaza Seattle Downtown! We're thrilled you had such a positive experience and we thank you for the accolade. We're eagerly awaiting your next visit.
10/10 (非常に良い)
Varuna
グループ旅行
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed at the Crowne Plaza last week and absolutely loved the experience. The room was super clean, beds were comfortable and noise free at night time. The staff was friendly and helpful and the room service requests were promptly addressed. There is a section in the lobby under construction but that does not affect the stay at the hotel in any way.
The hotel is fairly close to most of the downtown attractions and the Pier 56 waterfront is walking distance! Lack of eateries in the hotel vicinity is the only downside but then again the Pike Place Market is at a short distance.
Varuna
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Varuna, it's always a joy to hear that guests like you had a delightful experience at Crowne Plaza Seattle Downtown. Our team is delighted to know you appreciated the tranquil, comfortable accommodations, and the prompt room service services.Our location's proximity to downtown's attractions, including Pier 56 and Pike Place Market, is indeed a highlight for our guests. We understand the desire for more nearby dining options and we appreciate your patience. Thank you for choosing to stay with us and we look forward to welcoming you back.
6/10 (普通)
Katherine
グループ旅行
2024 年 4 月 29 日
良かった点 : 清潔度、設備とサービス
気になった点 : 施設のコンディションと設備
Was not aware at time I booked that the whole lobby, fitness center and restaurant were under construction.
Katherine
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Katherine, we're disappointed to hear that you were surprised by the renovation work during your stay. It's unfortunate that this information didn't reach you ahead of time. We promise to do better on clearly communicating such crucial details prior. Despite these renovations, we're eagerly looking toward providing improved facilities, and we truly hope you'll give us another chance to serve you in the future.
8/10 (良い)
Akar
グループ旅行
2024 年 4 月 29 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
There was a construction at the lobby. We couldn’t use the business area and the rooms for working. And the air conditioning was old and too windy for the bed that was close to it. Bathtub was dangerously slippery. There was an anti-slip strip optionally. But without warning, it was dangerous and the the strip was too small.
Akar
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Akar, thank you for taking the time to share your feedback. While we're glad you chose to stay with us at Crowne Plaza Seattle Downtown, it seems a few aspects of your visit may not have exceeded your expectations. We understand there were some inconveniences due to enhancements being made at our lobby, which unfortunately impacted the availability of our work areas. Your comments regarding the air conditioning and the bathtub accessibility and safety are noted and will certainly be shared with our Operations team for further review. While we assure you these instances are uncommon, we appreciate you bringing them to our attention. We hope to have the opportunity to provide you with a more seamless experience on your next visit to the Emerald City.
8/10 (良い)
Donggun
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
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Donggun
2024 年 4 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Thanks for the 4/5 rating, Donggun!We're happy you had such a lovely stay at Crowne Plaza Seattle Downtown! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.