ロビー

ACホテル・シアトル・ベルビュー/ダウンタウンの口コミ

3 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1000 件の口コミ中 686 件が非常に良い" "
評価 8 - 1000 件の口コミ中 206 件が良い" "
評価 6 - 1000 件の口コミ中 56 件が普通" "
評価 4 - 1000 件の口コミ中 26 件が不満" "
評価 2 - 1000 件の口コミ中 26 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
綺麗で良かったです。
2021 年 6 月に 7 泊滞在
Hilaryからの返信 (投稿日 : 2021 年 6 月 30 日)
Thank you for staying, we hope to see you again soon!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 6 月に 4 泊滞在
Russ Mからの返信 (投稿日 : 2019 年 7 月 5 日)
Thank you very much for your feedback, we hope you enjoyed your stay!

2/10 (非常に不満)

Patricia M

家族旅行
気になった点 : スタッフとサービス
They had given up our room!! That was already paid for!!! Made us go to a lesser hotel. We were not happy.
2024 年 4 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Patricia, Thank you for taking the time to review your stay with us. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Regards,Hotel Management Team

10/10 (非常に良い)

Louise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Louise, Thank you for the wonderful rating for AC Hotel Seattle Bellevue/Downtown! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Regards,Hotel Management Team

10/10 (非常に良い)

Christine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel with very comfortable befs. Close to shopping and great bar on site
2024 年 4 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Christine, We are delighted you enjoyed our great location and that you had a great night's rest on our heavenly bed. We are also thrilled you had an amazing time at our bar, AC Lounge. Thank you for choosing AC Hotel Seattle Bellevue/Downtown and for your very kind feedback. We look forward to your next stay.Regards,Hotel Management Team

2/10 (非常に不満)

Edward、Kirkland

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
All of the hotel staff were super nice, no complaints. However the facility is worn out, cold, and depressing. The room was cold, dark, small, ultra depressing. If you open the curtains you have another guest room looking right in your window. This is the worst hotel I’ve been to in years. The walls are paper thin. You can hear conversations and toilets from all directions. Dreadful.
2024 年 4 月に 8 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Edward, Thank you for taking the time to review your stay with us. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We are also sorry for the noise concerns you have experienced. Please know our front desk is staffed around the clock to make you as comfortable as possible. We understand your frustration and appreciate your patience. We hope you will give us another chance to provide you with the flawless hospitality you deserve.Regards,Hotel Management Team

10/10 (非常に良い)

Min

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff
2024 年 4 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Min, Thank you for your comments regarding your recent stay at the AC Hotel Seattle Bellevue/Downtown. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team. Thank you again, and we look forward to welcoming you back soon. Regards,Hotel Management Team

10/10 (非常に良い)

Sor Mui

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Thiago

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Front Desk Manager Kirbyからの返信 (投稿日 : 2024 年 3 月 27 日)
Good day,We here at the AC Hotel of Bellevue are so glad that you had a great stay at our hotel. We do hope that you stay with us again with your next visit to the Bellevue area.

10/10 (非常に良い)

Caroline

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’ve stayed many times at this property over the past several years. It’s been my go-to hotel when I’m visiting the Seattle area, regardless of where I’m meeting people, because of the consistent cleanliness and modern design/aesthetic of the rooms. My only complaint is the lack of parking available. There used to be an open parking lot that I could pay and park in, but now even that is not available and there is only a valet parking option. This makes me sad since I would like to continue to stay here in the future, but I can’t pay for valet parking each time on top of the cost of the hotel room itself.
2024 年 3 月に 1 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2024 年 3 月 17 日)
Good dayWe are so glad that you had an amazing stay at our hotel. We do understand the price of parking being so high and we are proactively looking to improve this section of our hotel, thank you for the feedback and I will let our team know.

8/10 (良い)

Erin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cass & Kennedy at the restaurant were awesome! They went the extra mile. Overall, it was very nice. I didn't love that there was one caffeinated coffee for the morning and it appeared that elevators were out because the waits were at times, crazy long. Lots of hard working people around fixing the place up and cleaning it every time we walked around. Very nice.
2024 年 2 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Erin, Thank you for your recent stay at AC Hotel Seattle Bellevue/Downtown and your review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Cass and Kennedy. However, we regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. Thank you again, and we hope to have the opportunity to welcome you back very soon.Regards,Hotel Management Team

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice hotel in a very good location!
2024 年 2 月に 1 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2024 年 3 月 17 日)
Good dayWe are so glad that you had an amazing stay at our hotel. We hope we can host your stay with us in the future when you are back in town!

4/10 (不満)

Rick

出張
気になった点 : スタッフとサービス
Very disappointed with the staff and services offered.
2024 年 2 月に 2 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Rick, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Regards,Hotel Management Team

10/10 (非常に良い)

Stephani

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Stephani, Thank you for choosing AC Hotel Seattle Bellevue/Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Regards,Hotel Management Team

6/10 (普通)

Mona Lisa、Vashon

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The staff knocked once quickly, then walked into our room. This was a particularly inconvenient time in early morning. Instead of an apology, I received written instructions on how to use the "Do Not Disturb" tag and to bolt the door. I'm aware of these checks, I would expect that there would be some expectation of privacy without having to take those measures.
2023 年 12 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Mona, Thank you for taking the time to post a review. We would like to apologize for our housekeeping staff's oversight during your visit. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. We are grateful for your patience regarding this matter, and we hope you will return as we would like to provide you with the seamless stay you deserve every time you are our guest.Regards,Hotel Management Team

8/10 (良い)

caryn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One night stay, room and property were clean and stocked. We had drinks in the bar before going downtown. The service was good, no complaints!
2023 年 12 月に 1 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2024 年 3 月 17 日)
Good dayWe are so glad that you had an amazing stay at our hotel. We hope we can host your stay with us in the future when you are back in town!

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Second time staying at the AC and always our Hotel of Choice!! We love it!!
2024 年 1 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Susan, It was truly delightful to read your outstanding review of your recent stay at AC Hotel Seattle Bellevue/Downtown. We are thrilled that you chose to return for another exceptional experience. Your loyalty to our hotel is greatly appreciated, and we look forward to welcoming you back every time your travels bring you to Bellevue. Regards,Hotel Management Team

10/10 (非常に良い)

Ted

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Enjoyable time for couples getaway
2024 年 1 月に 1 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2024 年 3 月 17 日)
Good dayWe are so glad that you had an amazing stay at our hotel. We hope we can host your stay with us in the future when you are back in town!

10/10 (非常に良い)

jamie

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is amazing, we were able to check in early, they were friendly and greeted us each time we walked by. The hotel is gorgeous.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

steven、Seattle

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
2023 年 12 月に 1 泊滞在
Hotel Management Team からの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Steven, Thank you for your excellent rating and for taking the time to share your kind review of AC Hotel Seattle Bellevue/Downtown. We are thrilled that you thoroughly enjoyed your stay with us and hope you had the chance to explore all that our wonderful city has to offer! It was truly a pleasure hosting your visit, and we look forward to welcoming you back whenever your travels bring you to Bellevue.Regards, Hotel Management Team

8/10 (良い)

Stan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Stan, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at AC Hotel Seattle Bellevue/Downtown. We look forward to welcoming you back on your next visit. Happy Holidays, and have a great New Year.Regards,Hotel Management Team

8/10 (良い)

byumhee

2023 年 12 月に 3 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Byumhee, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at AC Hotel Seattle Bellevue/Downtown. We look forward to welcoming you back on your next visit.Regards,Hotel Management Team

10/10 (非常に良い)

Harvey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

Krystie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Krystie, Thank you for your recent stay at the AC Hotel Seattle Bellevue/Downtown. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting our beautiful city. We enjoyed having you as our guest, and we hope to see you again soon. Regards,Hotel Management Team

10/10 (非常に良い)

Rosemary

2023 年 12 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Rosemary, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to AC Hotel Seattle Bellevue/Downtown.Regards,Hotel Management Team

10/10 (非常に良い)

Jamie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was a great choice for what we needed. It would have been nice if the bar would have been opened after 10 pm on a Friday night.
2023 年 12 月に 1 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2023 年 12 月 19 日)
Thank you for choosing to stay at our property. We hope that we can host you again for any other stay you may have in the Bellevue area. Happy Holidays!

10/10 (非常に良い)

mary jane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice property & in very good condition. The front desk staff is very friendly.
2023 年 12 月に 3 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear Ms. Jane, Thank you for your comments regarding your recent stay at the AC Hotel Seattle Bellevue/Downtown. We were delighted to learn you enjoyed our well-maintained property and that the service provided by our front desk associates surpassed your expectations. We will enjoy sharing your compliments with our team. Thank you again, and we look forward to welcoming you back soon. Regards,Hotel Management Team

2/10 (非常に不満)

William

気になった点 : スタッフとサービス
I didnt even get to stay at the hotel with my reservation due to a 'catastrophic event'??? I flew in from out of town, went straight to the hotel only to be told they didnt have a room for me. Nobody attempted to contact me to let me know this! Then I was redirected to the Residence Inn up the road (paid for). Not even comparing apples to apples. Next to the freeway, dated rooms and a clunking elevator that made noise all night (room next to the elevator). The mgr at the AC never even asked me if I would rather still pay and get put up in a conparable, nicer hotel (which I would have preferred). I was only told that I would be staying at the Residence Inn. No say so in it. Horrible lack of communication and even worse end result.
2023 年 12 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear William, Thank you for taking the time to post your evaluation. We are sorry for the mistake made by our front desk associates and for the predicament with your reservation. We truly regret being unable to accommodate you and for the inconvenience you had at the hotel where the arrangements were made. Your patience is appreciated, and we will convey your comments appropriately. Regards,

10/10 (非常に良い)

Thomas

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2023 年 12 月 19 日)
Thank you for choosing to stay at our property. We hope that we can host you again for any other stay you may have in the Bellevue area. Happy Holidays!

8/10 (良い)

Jocelyn

2023 年 12 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Jocelyn, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at AC Hotel Seattle Bellevue/Downtown. We look forward to welcoming you back on your next visit.Regards,Hotel Management Team

10/10 (非常に良い)

Breanna

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved this location! Beautiful hotel! The hydration station on each floor was fabulous!
Hotel Management Teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Breanna, Thank you for the review of your stay at AC Hotel Seattle Bellevue/Downtown. We appreciate you mentioning our beautiful property and convenient location. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience.Regards,Hotel Management Team

10/10 (非常に良い)

Allah

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great room layout.
Front Office Manager Kirbyからの返信 (投稿日 : 2024 年 3 月 17 日)
Good dayWe are so glad that you had an amazing stay at our hotel. We hope we can host your stay with us in the future when you are back in town!

6/10 (普通)

Xiaoping

良かった点 : 清潔度、客室の快適度
Disappointed in house keeping.
I would give a higher rating if it wasn’t for house keeping. The front desk was excellent. Since the front desk was so help, I’m willing to try the hotel again on my next visit.
2023 年 11 月に 5 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Xiaoping, Thank you for your review. Our guests' comfort is always our top priority; therefore, we apologize for the housekeeping oversights you experienced. We are confident you will have the outstanding visit you deserve the next time you stay with us. That said, we appreciate you mentioning how our front desk hospitality made a great impression and that you had a pleasant time with us overall. Thank you for being our guest, and we look forward to your return.Regards,Hotel Management Team

10/10 (非常に良い)

susanna

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel and very clean. Staff was friendly and helpful. I have stayed at this hotel multiple times and will continue to do so.
2023 年 12 月に 1 泊滞在
Hotel Management Team からの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Susanna, Thank you for choosing to stay with us again and for sharing your experience with other travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts. We look forward to you choosing AC Hotel Seattle Bellevue/Downtown any time your travels bring you back this way.Regards,Hotel Management Team

8/10 (良い)

Susan

2023 年 11 月に 2 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2023 年 12 月 19 日)
Thank you for choosing to stay at our property. We hope that we can host you again for any other stay you may have in the Bellevue area. Happy Holidays!

10/10 (非常に良い)

Tatiana

2023 年 11 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Tatiana, Thank you for the wonderful rating for AC Hotel Seattle Bellevue/Downtown. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Regards,Hotel Management Team

2/10 (非常に不満)

Daniel

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worst guest experience- beware of valet scam
There’s a valet scam happening here. We checked out, tried to give the front desk agent the valet ticket to pay but she said that’s for the valet (and no mention that the hotel would be charging our room for it) so we went down to grab our car after checking out, got our car and paid the valet in cash for the 1 night of parking. We then get an invoice from the hotel with a charge for the valet - ok so we got double charged but it’s an easy fix right? No. The hotel refused to help us explain that the valet service is contracted by town park and they are a 3rd party service and they need to investigate. They also say that the valets are trained to not any money from guests either. They make me call the district manager of townpark and they didn’t even pick up for 4 days. He was very unpleasant and accused us of not specifying that this money we are giving the valet attendant as “parking” fee and that the valet assumed it was a tip. Why would we tip someone $50 for a 1 minute car retrieval? So now the hotel and parking company are telling me different things and I call the hotel again and again and they still refuse to help and I’ve left messages for the manager to which they won’t respond to. It’s not about the parking money anymore. This has become the most egregious customer service I’ve ever experienced and want to warn all prospective guests of this scam.
2023 年 11 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Daniel, Thank you for staying with us and for sharing your feedback. We are genuinely sorry for the negative experience you had with our associates and for the concern you outlined with regard to the valet charges. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Regards,Hotel Management Team

10/10 (非常に良い)

Randi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy and lovely.
2023 年 11 月に 1 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2023 年 11 月 12 日)
We are so glad that you had a great stay with us at the hotel. We hope that we can host your future visit to Bellevue again and give you the same great experience.

8/10 (良い)

Daniela、Chicago

2023 年 11 月に 2 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2023 年 12 月 19 日)
Thank you for choosing to stay at our property. We hope that we can host you again for any other stay you may have in the Bellevue area. Happy Holidays!

10/10 (非常に良い)

ginny

2023 年 11 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Ginny, We are pleased your stay was a fantastic one and want to thank you for your excellent rating. All of us at AC Hotel Seattle Bellevue/Downtown look forward to your next visit. Regards, Hotel Management Team

10/10 (非常に良い)

Maria

I had a wonderful stay at AC Marriott Hotel, my room was nice and clean…beautiful view as well! I also like the staff Jake was very helpful nice guy!!
2023 年 11 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Maria,Thank you for sharing your review, and we are glad to hear that you had an enjoyable stay at the AC Marriott Hotel. Your feedback regarding the cleanliness of the room and the beautiful view is much appreciated. It is always great to hear that our staff, especially Jake, was helpful and friendly. We are grateful for your kind words and look forward to welcoming you back for another wonderful experience. Thank you for taking the time to share your feedback with us.Regards,Hotel Management Team

10/10 (非常に良い)

Cheryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2023 年 11 月 12 日)
We are so glad that you had a great stay with us at the hotel. We hope that we can host your future visit to Bellevue again and give you the same great experience.

10/10 (非常に良い)

Vicky

2023 年 11 月に 1 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2023 年 12 月 19 日)
Thank you for choosing to stay at our property. We hope that we can host you again for any other stay you may have in the Bellevue area. Happy Holidays!

10/10 (非常に良い)

Hardeep Singh

2023 年 10 月に 1 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2023 年 11 月 12 日)
We are so glad that you had a great stay with us at the hotel. We hope that we can host your future visit to Bellevue again and give you the same great experience.

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
It’s getting hot in herre
AC went out, someone fixed it. Went out again and the room got to a very uncomfortable temperature. There is no maintenance in the middle of the night, and no comparable rooms were available - so they suggested a fan. It was fine but also… annoying. Nothing was offered other than a, “we’re sorry”, which again, is fine… but maybe a valet discount or something (since the room was already paid for) would have been nice?
2023 年 10 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Guest, Thank you for being our guest and for sharing your experience. We genuinely apologize for the issues you encountered with the air unit in your room and that we did not meet some of your expectations. We certainly understand the frustration you must have felt and we are very grateful for your patience. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope you will give us another chance to show you the hospitality you deserve on your next visit to our city.Regards,Hotel Management Team

10/10 (非常に良い)

Carly

2023 年 10 月に 2 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 11 月 12 日)
Dear Carly, Thank you for choosing AC Hotel Seattle Bellevue/Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Regards,Hotel Management Team

6/10 (普通)

Shanda

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Shanda, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at AC Hotel Seattle Bellevue/Downtown. We hope to have the pleasure of doing so again on your next visit to Seattle.Regards,Hotel Management Team

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful Stay
We had a wonderful stay - clean hotel, quiet, and friendly/accommodating staff!
2023 年 10 月に 3 泊滞在
Front Office Manager Kirbyからの返信 (投稿日 : 2023 年 10 月 22 日)
Thank you for the amazing rating at our hotel and we are so happy that we could give you a great experience at our hotel. We hope that we can give you another great experience for your next stay in Bellevue.

6/10 (普通)

Choo

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Unpleasant counter service. No smile, no Thank you. They acted like they don’t welcome you. For the similar price, there’ll be plenty of option around the area. This is a convenient location, but the service can be so much better, especially for a Marriott brand
2023 年 10 月に 2 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2023 年 10 月 13 日)
Dear Guest, Thank you for choosing our hotel and for your candid review. Please accept our sincerest apologies for the lack of attentiveness you encountered at our front desk, we will certainly address this to ensure a better guest experience going forward. We are also sorry for any service issues that impacted your stay. We understand the frustration caused and are very grateful for your patience in these matters. Having said that, we appreciate your comments about our location. Thank you once more for your feedback, and we hope you will visit us again so we can show you the hospitality for which we are known. Regards,Hotel Management Team

10/10 (非常に良い)

Aline

2023 年 10 月に 4 泊滞在