We stayed at this property for several days during the cold, rainy winter of 2022. During our stay, the gas fireplace stopped working. This was a huge bummer since the fireplace was the reason we chose this house to celebrate the new year. We immediately informed the owners, via text, that the fireplace stopped working. The owners were prompt in supplying a repair person to come look at it, and they determined the fireplace could not be repaired at that time. We understood that the holidays are difficult to find help and we did not get upset, just disappointed. The owners offered to reimburse us for 1 night of our total stay, which had totaled more than $4k. During the entire affair, the owners were courteous and helpful. But they never made good on the reimbursement. We have corresponded with them for four months now, with me politely reminding them each month to please follow through with the reimbursement they offered. They always say they’ve ‘asked their bookkeeper’ to do it. We understand that these things might take a few weeks to conclude, but four months of promises with no action? So, after more than four months, we can only conclude by their behavior that they are not planning to make good on their offer. Perhaps we are not important enough to them to honor their promises. Travelers: Beware. It’s a nice enough property but if something goes wrong during your stay, the owners don’t seem to care much about their guests.