Sawa-I-Lau Caves Tours

Extremely disappointing experience — not worth the price This resort may have a good reputation overseas, but our actual experience was completely different. For US$528 for just one night, the standard of accommodation and service was nowhere near what we expected. The room was dirty and had a very unpleasant smell. The sheets and bedding did not appear to have been properly cleaned, and there were ants crawling around the pillows and bed. There were also mosquitoes inside the room, and I ended up with swollen feet from mosquito bites. For a resort charging this much per night, this level of cleanliness and pest control is simply unacceptable. The billing experience was another major concern. We had dinner at the resort the night before checking out and, as we always do, asked for and received a receipt. However, when we checked out, the final amount was higher. We were told that we had ordered a Coke, we did not order or consume a Coke. When we produced the receipt we had been given, it was not properly acknowledged. This was extremely frustrating and raised serious concerns about the accuracy of the billing process. My strong advice to anyone staying here: keep every receipt, ask for it to be signed or properly confirmed, and carefully check your final bill before paying. Do not assume that the resort's own receipts will automatically be accepted when you check out. The reception service was also very disappointing. Staff were extremely slow, and the computer system

Convenient, wonderful property. Great Cafe for breakfast.