8/10 (良い)
Melissa、Ottawa
出張
2026 年 1 月 7 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
This hotel was located in a great/safespot. It was pretty quiet off the main road. The room was large and clean. My room was ready right on check in and after travelling for 24 hours I just wanted to nap. Unfortunately house keeping kept ringing my bell while I was napping. I tried ordering room service for dinner and after 1.5 hours I called to check on the status and the order was never put in. They put my order in and another hour later, I got it but the order was wrong. The pool on the roof has no towels and i used the phone to call the front desk for towels and they never showed up so I left without swimming. Upon checkout they said they would email me my invoice, I never received it. I put in 2 online requests for my invoice as this was a business stay and I still haven't heard from the hotel. So although it's safe, clean and large, the customer service is lacking severely.
Melissa
2025 年 12 月に 5 泊滞在