2/10 (非常に不満)
Lina、Bonsall
2024 年 4 月 21 日
The lack of communication and the lack of prompt assistance made my Damian’s I request for help to Expedia agents and help us find another location to stay few days before this property sent us a message of cancellation on their and due to repairs but they continued to have the same unit we paid for available on their site. This place was a scam! They take your money when you book it non-refundable and you are stuck with no where to stay days prior your arrival.
Terrible customer service.
I am a mother traveling with an 11 year old to this country for the very first time, me made this property be aware of my situation and no communication, just email last minute.
The sense of insecurity of where my daughter and I would sleep was a horrible feeling to have and not knowing the language, even worse, intensifying the uneasiness if the property would do right by us.
Don’t trust this place!!
Lina
2024 年 3 月に 10 泊滞在