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Sheraton Santiago Hotel and Convention Center

4.0 star property
Winery hotel with 4 restaurants connected to the convention center in Santiago

Choose dates to view prices

Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, Select Comfort beds, minibar
Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, Select Comfort beds, minibar
Outdoor banquet area
Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, Select Comfort beds, minibar
At the heart of Santiago, Sheraton Santiago Hotel and Convention Center offers a vibrant retreat. Relax in the sauna or steam room, then grab a bite at one of 4 on-site restaurants serving international cuisine. With an indoor pool, outdoor pool, garden and free public WiFi you'll feel right at home.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Pet friendly
  • Gym
The current price is ￥17,073
￥17,073 total
Sep 18 - Sep 19

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Room, 2 Twin Beds, Non Smoking, Poolside (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Superior Room, 2 Twin Beds, Non Smoking, Poolside (View)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Poolside (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Superior Room, 1 King Bed, Non Smoking, Poolside (View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Superior Room, 2 Twin Beds, Non Smoking (View)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Superior Room, 1 King Bed, Non Smoking (View)

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking, Poolside (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Twin Beds, Non Smoking, Poolside (View)

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | 1 bedroom, premium bedding, Select Comfort beds, minibar

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Select Comfort bed
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

Club Suite, 1 King Bed, Non Smoking | Living area | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Select Comfort bed
Ceiling fan
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Non Smoking

1 bedroom, premium bedding, Select Comfort beds, minibar

Club Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, Select Comfort beds, minibar

Club Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Presidential Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace (Terrace)

Club Suite, 1 King Bed, Terrace (Terrace) | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Terrace (Terrace)

Highlights

Terrace
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Select Comfort bed
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | View from room

Club Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Select Comfort bed
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Poolside (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Classic Room, 1 King Bed, Non Smoking, Poolside (View)

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Twin Beds, Non Smoking (View)

7.4 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Classic Room, 1 King Bed, Non Smoking (View)

8.8 out of 10
Excellent
(56 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Providencia neighborhood, Sheraton Santiago Hotel and Convention Center is connected to the convention center. Travelers who have shopping on the agenda can visit Costanera Center and Parque Arauco Mall. Traveling with kids? Consider Chilean National Zoo and National History Museum. Spend some time exploring the area's activities, including skiing and golfing.
Visit our Santiago travel guideOpens in a new window
Map
1742, Region Metropolitana, Santiago, Ave Santa Maria 1742

What's nearby

  • Clínica Indisa - 3 min walk - 0.3 km
  • Costanera Center - 17 min walk - 1.4 km
  • Medical Center Hospital Worker - 3 min drive - 3.3 km
  • Parque Arauco Mall - 4 min drive - 5.1 km
  • San Cristobal Hill - 5 min drive - 1.7 km

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 14 min walk
  • Santiago Intl. Airport (SCL) - 22 min drive

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪La Fábrica Gourmet - ‬6 min walk
  • ‪El Cid Restaurant - ‬2 min walk
  • Bar La Virgen
  • ‪La Foresta Coffee - ‬10 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Upscale family-friendly hotel near Costanera Center
Consider a stay at Sheraton Santiago Hotel and Convention Center and take advantage of a poolside bar, a free grocery shopping service, and a terrace. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy lunch, dinner, light fare, and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free WiFi in public areas, with speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • Self parking (surcharge), an electric car charging station, and free newspapers
  • 1 meeting room, coffee/tea in the lobby, and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All 379 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Heating and ceiling fans
  • Select Comfort beds, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Recycling, daily housekeeping, and desks

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: CLP 11,000 for adults and CLP 11,000 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Bohio
  • El Cid Restaurant
  • El Jardin Coffee Shop
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 81000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-leash area is available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 30000.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
  • Fee for in-room wireless internet: CLP 0 per day (rates may vary)
  • Fee for in-room wired internet: CLP 0 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Does Sheraton Santiago Hotel and Convention Center have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?

As of Aug 31, 2025, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on Sep 18, 2025 start from ￥17,073, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Santiago Hotel and Convention Center pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CLP 81000 per pet, per stay. Service animals are exempt from fees.

How much is parking at Sheraton Santiago Hotel and Convention Center?

Self parking is available for a fee.

What time is check-in at Sheraton Santiago Hotel and Convention Center?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Santiago Hotel and Convention Center?

Check-out is at noon.

Does Sheraton Santiago Hotel and Convention Center provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CLP 35000 per vehicle applies.

Where is Sheraton Santiago Hotel and Convention Center located?

This family-friendly Santiago hotel is located in the mountains, within 1 mi (2 km) of Clínica Indisa and Costanera Center. Sculpture Park and Santiago Metropolitan Park are also within 10 minutes. Pedro de Valdivia Station is 14 minutes by foot and Manuel Montt Station is 14 minutes.

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Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 333 out of 619 reviews
Rating 8 - Good. 150 out of 619 reviews
Rating 6 - Okay. 78 out of 619 reviews
Rating 4 - Poor. 27 out of 619 reviews
Rating 2 - Terrible. 31 out of 619 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very well located easy to tourist from there, people are very nice and friendly, I love the variety options for breakfast and even I could have my oatmeal with all the seeds and granolas I like. Hotel is close to Costanera Center mall and all the restaurants you can enjoy. Happy to choose it.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, amenities, property conditions & facilities
The service was good
Stayed 3 nights in Jul 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
nice pool
Stayed 1 night in Feb 2025

10/10 Excellent

walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort-like property.
Stayed 1 night in Jan 2025

10/10 Excellent

Carolina Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place
Stayed 5 nights in Dec 2024

2/10 Terrible

Paula

Disliked: Staff & service, amenities, property conditions & facilities
The hotel staff are not friendly. The hotel rooms are old and noisy. I moved a room and forgot a toiletry bag in the previous room and ask housekeeping to fetch it but they said that it was not there. The bag contained my medication and they said that it was not there. Strange that it was not there as it was only a few minutes afterwards and the bag was gone. The staff most certainly took it.
Stayed 1 night in Jul 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with great staff
Stayed 1 night in Sep 2024

8/10 Good

Vinita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good customer service. Breakfast buffet was exceptional!
Stayed 2 nights in Nov 2024

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool and friendly staff. The hotel needs some fresh up renovations.
Stayed 2 nights in Feb 2025

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Lots of space outdoors. Can be a little overwhelming if there are big conferences.
Stayed 1 night in Apr 2025

10/10 Excellent

brandan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great and they spoke English and Spanish. Great views and in a safe neighborhood.
Stayed 9 nights in Jan 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great outdoor speace.

The grounds are great at the hotel. Pools, lots of shade and comfortable.
Stayed 2 nights in Jan 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
I ALWAYS STAY IN THIS HOTEL...AM A REGULAR CUSTOMER... I LOVE THIS HOTEL...
Stayed 3 nights in Jan 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Feb 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in a beautiful setting, it is more like a resort than a city-based hotel. Staff were all wonderful. We had a lively stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Candido

Recommendation for the Sheraton Santiago

The property is spotless and well maintained, all the personnel is courteous and eager to help and go out the normal to make you feel welcomed. The bed is comfortable and spotless. The food and attention at the different restaurants are excellent. In short top notch and a bargain for the price.
Stayed 1 night in Mar 2025

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
English speaking staff
Stayed 6 nights in Jan 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay, it was my home away from home for the work week in Santiago.
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent

It was a excelent expience and comfortable
Stayed 3 nights in Nov 2024

10/10 Excellent

Donald

Incredible staff in a beautiful place
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!
Stayed 1 night in Jan 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AC issue

We could not turn on the air conditioner, so I called guest services. A maintenance man came up within 5 minutes and got the air conditioner running. We were very grateful.
Stayed 1 night in Feb 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

Enjoyed our stay here. Obviously the hotel is American in style, it did seem a little dated but the rooms were good, clean and with an excellent view. Check in was slow with a queue but staff were pleasant and helpful. The pool is lovely and we enjoyed relaxing there, the pool food service was excellent though the towel service was poor and unfriendly. Signposting and information in the hotel seems to be lacking, we had to ask for the Club lounge and hunt down various other areas, we could not find restaurant menus online and the concierge could not offer us any when we were trying to decide where to eat. I am happy to give this hotel full marks as it is good and we enjoyed our time here but I do feel that some aspects would benefit from attention.
Stayed 3 nights in Jan 2025

10/10 Excellent

AKRAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the hotel and all the service people i like the spa the pool the restaurant my room cleaning every day i give them one hundered percent
Stayed 14 nights in Aug 2024