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ホテル・カサ・ザニャルトゥの口コミ

4 out of 5
ホテル・カサ・ザニャルトゥ
Avenida Compañia de Jesus 1520, Santiago, Santiago

口コミ

8.6

非常に良い

評価 10 - 167 件の口コミ中 87 件が非常に良い" "
評価 8 - 167 件の口コミ中 53 件が良い" "
評価 6 - 167 件の口コミ中 15 件が普通" "
評価 4 - 167 件の口コミ中 8 件が不満" "
評価 2 - 167 件の口コミ中 4 件が非常に不満" "

9.0/10

清潔度

9.4/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Jonathan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a beautiful historic property that’s rich in character. Staff was very helpful. Really convenient to major tourist sites but doesn’t feel “touristy”. There are small convenience store, cafe, fruit stand, etc right across the street. Great experience staying at Hotel Casa Zañartu!
2024 年 4 月に 3 泊滞在

8/10 (良い)

Magdalena

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Our room is next to the hotel’s restaurant and when you open the door to leave the diners can see inside of our room . It also gets noisy when people and staff congregate in this area . We asked for a taxi from a male staff that worked late afternoon to go to Terminal San Borja where we were to take a bus to San Antonio , even showed him our ticket that contains the terminal address but he just kept repeating Terminal Alameda and I said no, we want to go to Terminal de San Borja . Assuming he understood where we want to go , he eventually called a taxi . Taxi driver brought us to Alameda Terminal which he claimed the hotel caller had directed him to bring us We directed him to go to San Borja instead ; almost missed our bus . Also , the hotel clerk quoted us a much higher fee for the taxi than the actual taxi meter even with the ran around between the 2 bus terminals .
2024 年 3 月に 1 泊滞在

6/10 (普通)

Jeremy

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
It is an interesting old building and very authentic Chilian older style inn....its a bit annoying that the rooms face the interior and you hear everyone in the am and it wakes you up....other than that it was very nice
2024 年 4 月に 1 泊滞在

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
If you are looking for a historic property to stay in while in Santiago, this hotel is it. Very much feels like a time capsule, in mostly good ways. I would warn you though, if it’s the summer in Chile, this hotel has no central AC and it is HOT. Opening the windows at night cools things down enough to sleep, but just barely… and with the windows open there is A LOT of street noise, so it’s kind of a double edged sword. Breakfast was meh… not great, but it’s something. Staff were super kind and attentive.
2024 年 3 月に 1 泊滞在
Hotel Casa Zañartu からの返信 (投稿日 : 2024 年 4 月 7 日)
We appreciate your comment, we are a hotel with a lot of history and we preserve the house without modern modifications as it is a historical heritage site. We are glad to have had you visit

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great historic property located downtown Santiago. 1/2 block from the Subte, and Plaza de Armas, Museo PreColumbiano, Museo Nacional, Plaza de la Independencia are all within a short walk. The staff are friendly and professional, rooms are clean and simple. Great price?
2024 年 2 月に 2 泊滞在
Hotel Casa Zañartu からの返信 (投稿日 : 2024 年 4 月 7 日)
Thanks for your preference.

10/10 (非常に良い)

Todd

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very local
2024 年 3 月に 2 泊滞在

8/10 (良い)

kevin、Salem

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was a very good place with a little walk to main sites had to park two blocks up street which worked out fine,very good value
2024 年 3 月に 3 泊滞在
Hotel Casa Zañartu からの返信 (投稿日 : 2024 年 4 月 7 日)
Thanks for your preference.

10/10 (非常に良い)

Juliana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Las instalaciones son antiguas, es parte del atractivo del lugar… eso implica que al ser considerado una edificación histórica no tienen aire acondicionado
2024 年 2 月に 4 泊滞在
Hotel Casa Zañartu からの返信 (投稿日 : 2024 年 4 月 7 日)
agradecemos su comentario, los esperamos pronto.

10/10 (非常に良い)

Douglas、Los Angeles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a charming hotel in a historical building in the old center of the city. The staff is courteous and helpful.
2024 年 3 月に 5 泊滞在
Hotel Casa Zañartu からの返信 (投稿日 : 2024 年 4 月 7 日)
Thanks for your preference.

10/10 (非常に良い)

Sandy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A beautiful hotel in a very good location. Staff were excellent and very helpful. We enjoyed our multiple stays in the hotel.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gracious and welcoming hosts. Comfortable room in an older building. Great shower. We are 70, but healthy and city-aware. The area around the hotel is fine during the daylight, (in mid February that was 9:15pm), but some could feel uncomfortable after dark as the area closes up early.
2024 年 2 月に 4 泊滞在

8/10 (良い)

Roy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with friendly, helpful staff. Great location. The restaurant food was delicious. We would have liked to have a mini fridge in the room to keep drinks cool, but outside of that, this was a perfect stay.
2024 年 2 月に 8 泊滞在

8/10 (良い)

Lawrence

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

MIGUEL ANGEL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Su personal,
2024 年 2 月に 1 泊滞在

8/10 (良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location
This is in an excellent location, about 20 mins walk to/from airport bus and 10 min straight walk to centre. Cheap eats nearby. Friendly, helpful staff.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Efficient and great rooms
2024 年 2 月に 2 泊滞在

8/10 (良い)

MIGUEL ANGEL

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Liliane

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very helpful. They even printed our boarding pass, made phone calls for us and were extremely patient and polite. The room was large, well decorated. The breakfast was complete and serbes in a lovely patio
2024 年 2 月に 2 泊滞在

8/10 (良い)

Bridget

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Things I liked about this property: first and foremost, the staff was AMAZING! So very helpful and super friendly. They truly try to help with everything. Securing taxis or other transportation, food and things to do recommendations, and help with directions. Most but not all of the front desk staff is English speaking. The property itself is beautiful. The hotel is a historic building with lots of wood floors and gilded mirrors. Very attractive. Things I disliked about the property: no air conditioning and not a super safe area after dark. We were in Santiago in summer proper. It was 92F. Therefore, it was very hot in the rooms. The hotel has portable coolers to put in the rooms, but they are not super effective. They are much better than nothing, and they definitely take the edge off, but they are not AC. You also have to put down a $100 deposit to have one in your room which you get back assuming you don't break the machine. The weather does cool down at night and you can open the windows, but it is loud in the city, so sleeping with the windows was not an option for me. This hotel is located very near the city center, so during the day the street is bustling with lots of people. After dark, it's a bit scarier. Even during the day, one local cautioned us to not go a certain way around the block because there were "Robbers and pickpockets" that way. If you stick to daytime hours in the populated areas, you are good.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Julie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location near the city center within walking distance of the plaza del armas, Brazil barrio, and Cerro Santa Lucia. Staff are very friendly and accommodating. There is a restaurant right on site. It’s a beautiful building with golden framed pictures of all the presidents. Colonial historic building.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Indrapriya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A great place...
2024 年 1 月に 3 泊滞在

6/10 (普通)

KEN、Porter Ranch

カップルで旅行
良かった点 : スタッフとサービス
Location near city center. Staff service is very good. Cleanliness is average. No fridge in room but there is a common fridge near reception. Breakfast is also average.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Peida

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
its a heritage architecture and kept very well.
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

steven

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really nice old Hotel. Staff was great
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Marla

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is by far the best of any ive ever stayed at (and i travel alot). They speak some english and go way beyond in their effort to make your stay perfect. The building is so beautifully persevered antique..the parque flooring is breathtaking. Yoga right next door in as iconic building. Its people that make a place and the staff from front desk to dining are stellar. You will feel at home at Casa zanartu..wonderful
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Douglas

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Marla

2024 年 1 月に 2 泊滞在

2/10 (非常に不満)

Luis

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel is located in what it used to be an old very large private house built in the late 1890's. Of course it is no up to the 21st. century. Our room was on the second floor with no elevator. I am incapacitated so I went up to our room with help from two staff members, and stayed there until the time to go to the airport the next day. The room is not air conditioned, so we had to the windows open to get some air. The bathroom is tiny and you have to be a contortionist to get in and close the the door, no toilet paper holder, so a roll was left on top of the toilet water tank. Only one towell holder, so the other towells were left on the beds. Don't forget the towells before getting in to the bathroom. Be carefull about what you need, because there is no telephone to call the front desk. Well, I guess you get the picture.
2024 年 1 月に 1 泊滞在
Luisからの返信 (投稿日 : 2024 年 1 月 13 日)
Sr Luis, first of all we would like to thank you for your review. It is true our Hotel was built in 1885 and it is now Urban Heritage in Santiago that's why we cannot change most things. For your next trip to any country, we strongly recommend you to inform about your personal situation before arriving, when you book, there is an option to describe it. It is also important to read others' reviews and you would have notice there was not elevators. We tried our best to give you comfort and make your stay a little easier. We wished you had also mentioned how helpful our staff was carrying your 6 suitcases and all the requirements, booking a taxi, giving suggestions about where to have dinner and others.Travel lighter next time and you will see it will be more enjoyable for you.Best regards.

10/10 (非常に良い)

Natalija、Vancouver

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is extremly kind and helpful , excellent location 5 minutes walk from Plaza Major, spacious room.
2024 年 1 月に 3 泊滞在

4/10 (不満)

Peter

気になった点 : 施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

6/10 (普通)

KEN、Porter Ranch

カップルで旅行
良かった点 : スタッフとサービス
Good location near tourist areas. Breakfast consists of a ham and cheese sandwich and small cup of cereal and yogurt. Cleanliness is average. No fridge in room but there’s a refrigerator in the common area. Front desk service was excellent.
2024 年 1 月に 1 泊滞在
Kenからの返信 (投稿日 : 2024 年 1 月 13 日)
Mr Ken, we thank for your review. It was a pleasure for us to have you in our Hotel. Regarding breakfast, we consider you forgot to mention other things that it includes (coffee or tea, scrambled eggs, butter and milk if you ask for it). There are fridges in the rooms but superior ONES.Kind regards,

4/10 (不満)

Maryam

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a very poor experience staying in this hotel. They gave us their worst room because we had booked via Expedia and had a special offer. The room was very small ( not like the photos) , after complaining they moved us to a bigger but super noisy room. They were asking for extra money for this. The breakfast was so limited and poor, serving commercial Nescafe with hot boil as coffee! Although it looks like a charming hotel, I do Not recommend it. We checked out and booked in another hotel for the following day for much better rates and waaaaay more comfort.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

satoko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Having a good restaurant is convenient for solo traveler. And hotel staffs are friendly.
2024 年 1 月に 3 泊滞在

6/10 (普通)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Roopali

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Superb Ambience and Kitchen staff. Made our trip very enjoyable

8/10 (良い)

Tracy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
we stayed two nights there. It is close to all major attractions in Santiago. Staffs are super nice. Breakfast is not buffet style but a set breakfast that include juice, yogurts, fruit/nuts, toasts, ham, cheese, egg etc. Free coffee is instant coffee. They charge a very reasonable fee for regular coffee. You can order extra if the free breakfast is not enough for you.
2023 年 12 月に 2 泊滞在

6/10 (普通)

Stephane

カップルで旅行
良かった点 : スタッフとサービス
This hotel is located in a large historic house conveniently located near Santa Ana station and walking distance from major landmarks like Plaza de Armas and Plaza de la Constitucion. The rooms are very basic and not equipped with a bar fridge, closet, iron, etc.. There is a fridge downstairs if you need to keep some leftover food cold. There was a strong smell from the bathroom, but this may be related to the city's sewer system. Most staff we interacted with were able to communicate in good English and were very attentive to our needs. In fact, they were able to move us to a different room with A/C after spending a night in a room with a fan. Our new room was smaller and on the third floor (there is no elelvator!) but we agreed to this trade off given the hot temperature at the time. We didn't feel unsafe walking around but we would not venture out very late at night - same applies every where in Santiago. If you are looking for more hustly and bustle, this is not the place for you. However, if you are looking for something quiet and nearby the historic centre and a subway station, this is not a bad option.
2023 年 12 月に 4 泊滞在

8/10 (良い)

Lancia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The room was on the third floor with no elevator access. Travelled with seniors and was placed on the third floor. The staff were very friendly and carried our luggage up the stairs. Staff also spoke English which was very helpful

8/10 (良い)

Jasmin、Santiago

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good service
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jessica

カップルで旅行
良かった点 : 設備とサービス
Very nice property, great location, excellent staff and a great value.
2023 年 12 月に 4 泊滞在

8/10 (良い)

marcia

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 2 泊滞在

8/10 (良い)

Antônio Carlos

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Boa estada.
Aqui também minha reserva estava inicialmente com a informação que tinha sido cancelada. Após o susto e a reparação, tudo ficou normal. A localização do hotel é bastante confortável, com tudo perto. Nada a reclamar dos serviços, limpeza, e atendimento no geral.
2023 年 11 月に 8 泊滞在

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A delightful friendly comfortable hotel .. and great value for money … this was my second stay .. Jose on the front desk was incredibly helpful
2023 年 12 月に 1 泊滞在
Mr Peterからの返信 (投稿日 : 2023 年 12 月 19 日)
Peter J, you were the best guest ever. xxKing regards,

10/10 (非常に良い)

Janice

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is our 4th stay at Casa Zañartu. We return for the charm of the building, the friendly staff, and the convenient location. Lovely courtyard to enjoy coffee, pastries, or a cold beer!
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Olinda

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I love the staff here. Hotel is nice. The room we got this time has a queen bed and a twin. Bathroom is separated from bed area. We had a very good night. They were very accommodating about us leaving bagagge when we stayed here last weekend and picking it up on our way back last night.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

ADRIANA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es un hotel muy bonito y muy bien conservado. El perdonal es muy atento y servicial. El Hotel es una construcción antigua muy bonita. Bien ubicado y accesible. En general todo nos gustó.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

siqi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel looks very antique and fancy’ the hotel staff are very friendly and nice, helps us on lots of things and asks. They offered us wine glasses, cocksrews, ice, packed breakfast for next morning early flight and inside the room the bed is very comfy and clean. Definitely good value and will come back!
2023 年 11 月に 1 泊滞在
Dear Siqiからの返信 (投稿日 : 2023 年 12 月 4 日)
Dear Siqi, we are glad that you had an amazing experience in our Hotel. That's what we work for.It was a pleasure for us to have you here too.Kind regards,Hotel Casa Zañartu

8/10 (良い)

Jose

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

8/10 (良い)

Olinda

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location. Great staff. Had a room with 3 twin beds. Beds not so comfortable for me. Ok for my husband.
2023 年 11 月に 2 泊滞在
Miss Olindaからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Olinda, we truly appreciate your comments.See you soon,

8/10 (良い)

ADRIANA

良かった点 : 清潔度、スタッフとサービス
Instalaciones deterioradas.
2023 年 11 月に 3 泊滞在
Sra Adrianaからの返信 (投稿日 : 2023 年 11 月 30 日)
Sra Adriana, el hotel conserva su estructura desde 1885, por lo tanto algunas instalaciones mantienen el estilo de la época y por ser patrimonio Urbano de Chile no pueden intervenirse o modificarse. Así que probablemente deterioradas no sea la mejor palabra para definir nuestra Casa.Saludos.