Find all hotels by Benchmark in Santa Rosa, CA

"Love this cute little hotel when we're traveling to Santa Rosa for medical visits. Got a textured top sheet that was a bit clingy this time, but the beds are comfortable, bathroom clean, and a nice continental breakfast awaits in the morning!"

"Excellent place "

"4 stars for the specific categories you asked about, but 5 stars overall because we just really enjoyed being there. Not perfect but so much fun! In particular, re table service in the restaurant, the individual servers were great but the system needs to be improved. We didn't know if we were supposed to get full service or order at the counter and carry out items to our table, so it was awkward. A small matter in an otherwise delightful stay."

"Very clean and nice."

"Near downtown "

"My room smelled musty like old smoke. My sheets were stained and had burn marks. My 2 towels were stained and I was given 1 towel to replace and it was stained. The floors were dirty with black soot. My knight table was dirty with sticky drink. There was gum on the bathroom floor. Hair on my sink, dirt marks in the shower. Soot around the back of the toilet and on top of the shower. A manager tried entering one of our rooms without knocking and wasn’t able to because the security latch was on. She was questioning if we requested to cancel the room. That is never acceptable. There is no reason for an older facility to not have a clean environment or common courtesy to knock. After providing this information to the facility they stood by their no refund policy and we were not offered any compensation. "

"Beautiful room & nice, quiet stay."

"The kitchen area was old and had stains all over the counter top and stove. The counter was falling apart. The floors were dirty. "

"The uniqueness of the hotel itself, There’s nothing like it. "