4/10 (不満)
Janice
カップルで旅行
2026 年 4 月 22 日
気になった点 : 設備とサービス、施設のコンディションと設備
We booked a 3-day stay at Seaside Inn & Suites for our first ever visit to Santa Cruz. Unfortunately, the room we were given was not consistent with the photos of this property on Expedia and lacked basic amenities. The bedside tables had no lamps nor were there wall reading lamps; the only lighting in the room was very bright ceiling lights. When I asked if we could be moved to another room that had bedside lights, the manager said there was no other room available. His solution was to bring a lamp, but there was no accessible electric outlet on my side of the bed and he had to plug it in on my husband's side. When my husband plugged his phone charger into the same outlet, the lamp went out. The A/C and heating wall unit was leaking water onto the floor. The manager saw the water and wiped it up with dirty looking rags which he then left under the unit. Lastly, the bathroom and shower were very small and lacked a light in the shower. Due to these issues we checked out after one night. Expedia handled our complaint promptly and satisfactorily.
Janice
2026 年 4 月に 3 泊滞在