スタンダード ルーム クイーンベッド 2 台 | エジプト綿のシーツ、高級寝具、羽毛の掛け布団、ピロートップベッド
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パルモロ ハウスの口コミ

3 out of 5
パルモロ ハウス
424 Por La Mar Drive, Santa Barbara, CA

口コミ

7.6

良い

評価 10 - 247 件の口コミ中 101 件が非常に良い" "
評価 8 - 247 件の口コミ中 59 件が良い" "
評価 6 - 247 件の口コミ中 37 件が普通" "
評価 4 - 247 件の口コミ中 23 件が不満" "
評価 2 - 247 件の口コミ中 27 件が非常に不満" "

8.2/10

清潔度

8.0/10

スタッフとサービス

7.2/10

設備とサービス

7.8/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

Mark L.、Deerfield Beach

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not the hotel building on the web site
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

John

2024 年 4 月に 8 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were very pleased with the size of the room and the cleanliness. The staff was also very welcoming. Highly recommend the Italian Mojito from the pool bar - We can’t wait to return next year
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Molly

2024 年 4 月に 3 泊滞在

8/10 (良い)

Juan

家族旅行
気になった点 : スタッフとサービス
Bathroom was not clean, linen was stained
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Juan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在

6/10 (普通)

Francis

小さなお子様連れの家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
The amenities w pool were good but the room itself lacked style.
2024 年 4 月に 2 泊滞在

4/10 (不満)

Grace

小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Not a good room, but a nice area
2024 年 4 月に 1 泊滞在

4/10 (不満)

Jacob

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The hotel is situated across the street from a sketchy park. The building itself has a mildew smell to it and I didn’t like that I had to exit my vehicle to open the gate to enter. That part didn’t feel safe. There is no security or staff on site.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

CRISTIAN

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Davvero accogliente e accogliente.
2024 年 3 月に 1 泊滞在

8/10 (良い)

Orlando

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Anakaren

家族旅行
気になった点 : スタッフとサービス
They overbooked the Palmoro House and did t have a room for us to stay in.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Marcos

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Happy
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Florina

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The area was quiet. The property looks like it had seen better days. The elevator and the heater were not working. The big tree in the parking lot dropped sappy leaves that are hard to wash.
2024 年 2 月に 2 泊滞在

8/10 (良い)

Hope

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Elyse Gabrielle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

SONIA、EL SEGUNDO

2024 年 2 月に 1 泊滞在

8/10 (良い)

Olivia

グループ旅行
良かった点 : 清潔度、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

J Guadalupe Rocha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Private and near the main facilities.
2024 年 1 月に 1 泊滞在

6/10 (普通)

Grace

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Juan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked the private parking and and private
2023 年 12 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
Mediocore
I really had high hopes for staying at Palmero House. I brought my handicapped mother who is wheelchair bound for a xmas getaway. Here were the highs and lows Highs Close to East beach Super clean rooms, quiet building, comfortable bed and accomodations Lows First we were given a non handicapped bathroom, but quickly changed to a different room with the appropriate bathroom access. Our heater was not working most of the night. The temperature in room wouldnt go above 69 degrees on a very cold night Called the front desk from the room and my cell phone. Their phone lines were down all night and part of the morning Palmero house is around the corner from the main Man Monte Hotel so u have to walk there to speak to the front desk or use any of the amenities. Before checkout, i requested fresh towels from house keeping. They never came I addressed several of the issues with the hotel front desk and manager. They blamed being short staffed the reason for all the mishaps.
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Joseph

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Danielle

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Danielle the manager and Holden the manager of valet went above and beyond to make us feel special. They were so kind the entire stay and the rooms and hotel itself were beautiful.
2023 年 12 月に 2 泊滞在

6/10 (普通)

Rachel

カップルで旅行, 家族旅行
良かった点 : 施設のコンディションと設備
The room was not great for the price. The halls in the hotel were dark, narrow and smelled of cigarette smoke. Tissue paper thin walls. It’s not up to the standard I would expect for a Mar Monte property
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Azamat

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Amy、San Luis Obispo

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
we really didn’t have any interaction with staff beyond the check in process. Housekeeping came just after 5pm while we were getting ready to go to dinner but that’s not that big of a deal. We called them to come back as we left for dinner. Hotel was nice and well appointed
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Ginger

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay
Fantastic stay as the upgraded us to the main hotel the Mar Monte, the room was clean, quiet, the staff was super nice. We got almond milk lattes and fresh fruit from the cafe and it was a breeze to stay there.
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Guadalupe

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful rooms and property.
2023 年 10 月に 2 泊滞在

6/10 (普通)

Aditi

家族旅行
良かった点 : 清潔度、スタッフとサービス
The rooms are fairly decent. Hallway walls and carpet are very old. Wish they had an onsite reception area. Once you enter the hotel, only place you can sit is in your rooms. With family/big groups it would be nice to have an open/reception to socialize
2023 年 10 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
My stay was pleasant. The staff was kind but not well trained. They could not answer questions. The wedding staff in the Driftwood room was also kind but not efficient with the food. The bartender was fine. The front desk staff helpful but again didn't seem very knowledgeable. The bar staff by the pool bar was also exceptionally kind and gracious but absolutely terrible service. They wouldn't even accept a cash tip because it was a cashless bar. Not smart. They were slow, beyond slow, terrible and yet kind. The hotel room itself was just fine, clean etc. I was disappointed overall with staff and their knowledge and or level of training.
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Katherine、San Francisco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在

8/10 (良い)

Claudia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Timothy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel for the price. Very clean and as pictured, and a short walk to the beach.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Audrey

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Charming and stylish property with excellent service! The only thing was bathroom in our unit smelled from the moment we walked in. I’m thinking there may be a sewage back up but the rest of the unit was adorable and the staff was EXCELLENT
2023 年 9 月に 1 泊滞在
Georgeからの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you so much for your wonderful rating Audrey! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 (普通)

Leslie

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Maybe not again…
The room is nice enough, but it was inconvenient to be away from the hotel amenities. Also, the parking lot was really tight… if you have a large vehicle or aren’t a confident driver, I’d stay far away.
2023 年 9 月に 2 泊滞在
Georgeからの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you for sharing your positive experience with us Leslie and with your fellow travelers! We really appreciate all of your feedback and we’re thrilled that you liked our rooms and amenities. Maybe we will see you soon again at Mar Monte Hotel instead in the not-too-distant future.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Must go to the main htel to check in. Good service at check in. Gated parking which is a +++. There were hair on the beddings. Coffee maker wasn't working. But overall stay was good.
2023 年 9 月に 1 泊滞在
Georgeからの返信 (投稿日 : 2023 年 9 月 18 日)
We truly appreciate you taking the time to share your rating with us Anonymous. It was a pleasure to welcome you as our guest, and we’re elated that you enjoyed your stay at Palmoro House! We look forward to welcoming you back soon, maybe at Mar Monte Hotel instead?

4/10 (不満)

Brad

グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
**Caution I booked the accommodation through Expedia and was quoted a lower daily room rate than the Mar Monte invoiced me. When I spoke to the Mar Monte staff I was given the run around that didn’t add up then they shifted to it being Expedia’s error.
2023 年 8 月に 2 泊滞在
Georgeからの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you for your recent visit to Palmoro House Brad. We are disappointed to hear that you had to deal with this invoicing issue. Please note that this has been reviewed and a credit will be issued to the credit card on file. We hope that this will not deter you from visiting us soon again on teh American Riviera.

10/10 (非常に良い)

Jill

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great location
We were glad to find this place, but the carpeting really needs to be replaced with non-carpeting. And if you clean with flat Fabuloso that needs to cease as well.
2023 年 9 月に 1 泊滞在
Georgeからの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you for sharing your experience with us Jill and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 (普通)

Abiola

2023 年 8 月に 1 泊滞在
Georgeからの返信 (投稿日 : 2023 年 9 月 18 日)
It was a pleasure having you at Palmoro House Abiloa. We thank you for choosing us as your pied-a-terre on the American Riviera and we are looking forward to having you back soon.

10/10 (非常に良い)

Deb

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Georgeからの返信 (投稿日 : 2023 年 8 月 30 日)
We truly appreciate you taking the time to share your rating with us Deb. It was a pleasure to welcome you as our guest at Palmoro House, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

4/10 (不満)

Kathleen

グループ旅行
気になった点 : 施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Georgeからの返信 (投稿日 : 2023 年 8 月 30 日)
Thank you for taking the time to share your experience with us Kathleen. It was a pleasure to welcome you as our guest at Palmoro House and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

6/10 (普通)

Linda

良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
I loved walking to TRI-COUNTY PRODUCE for a smoothie. I loved the little deck. I didn't like being overcharged & needing to dispute a $270 transaction with my bank, as I paid top dollar, in advance. Staff seemed over tired and there was a general malaise about. Has to wait o er an hour for my room. Online the check-in time posted is 3PM. When you get there it's 4PM. One front desk for such a wide-spread collection of rambling properties is less than adequate. La Palmoro needs its own check-in. OVERPRICED
2023 年 7 月に 2 泊滞在
Georgeからの返信 (投稿日 : 2023 年 8 月 30 日)
First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us at Palmoro House Linda . We are truly sorry and disappointed to hear about the perception you are left with about our staff and lay-out. We have high expectations for ourselves and are all sorry we missed the mark on your experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

8/10 (良い)

Tiffany

2023 年 7 月に 2 泊滞在
Georgeからの返信 (投稿日 : 2023 年 8 月 30 日)
Thank you for taking the time to share your rating with us. It was an honor to welcome you at Palmoro House, and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back should your travels take you to the American Riviera in the not-too-distant future.

8/10 (良い)

MIke

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The parking was tough, small spots and tight. When the lot was full it was difficult to get out as the travel isle was narrow and little room to back out
2023 年 7 月に 1 泊滞在
Georgeからの返信 (投稿日 : 2023 年 8 月 30 日)
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at Palmoro House. We are sorry to hear that the self-parking configuration made your movements not a pleasant experience. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 (非常に良い)

Greg

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great room and location
2023 年 7 月に 1 泊滞在
Georgeからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you for your terrific review on your recent stay Greg. We love our fantastic location too, and we’re delighted to hear that you thoroughly enjoyed your room and your time on thr American Riviera. I appreciate the comments that you have shared, and we certainly look forward to your return.

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度
2023 年 7 月に 1 泊滞在
Georgeからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 (非常に良い)

Edmond、Astoria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We were upgraded to a room at Mar Monte within hours. It's was a huge improvement in light. We're grateful.
2023 年 7 月に 4 泊滞在
Georgeからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you for sharing your positive experience with us and with your fellow travelers Edmond! I am pleased to note that you had a pleasant encounter with our staff to get your room assignment changed, and therefore making your stay so much more enjoyable.We look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 (普通)

Jennifer

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
Great pool at other property but room not cleaned!
We came for a family wedding. I knew ahead of time it was a separate property to the main hotel, Mar Monte. Staff was friendly when we checked in and we were able to arrange a slightly later check out. However, our room did not get cleaned the first day - even though we saw the staff in the hallway and left for several hours. We thought maybe they weren't washing the towels as an eco-friendly practice but there was no info. about this and NO HOOKS to hang our towels. We had to call to get someone to bring new towels - he came quickly but it was frustrating for what we were paying. We paid extra for our two older children (I didn't realize when I made the reservation). The location was very good for our events and I made a point to use the pool as much as I could as it's the best amenity. But, I do think this property is over-priced and service should be much better!
2023 年 7 月に 3 泊滞在
Georgeからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to review of Palmoro House. While we are delighted to have welcomed you as our guest Jennifer, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We will share your feedback with our respective team, and we look forward to the opportunity to welcome you at Mar Monte Hotel in the near future.

8/10 (良い)

Jackie

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
☹️Noisy ….
2023 年 7 月に 1 泊滞在
Georgeからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to share your experience about your recent stay at Palmoro House, Jackie. We are very sorry to hear about the noise disturbances during your stay. This is definitely not the experience we want our guests to have, as you should always have a great night’s sleep when staying with us! We hope that you will give us another chance on a future return visit to the American Riviera.