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モンクレール ホテル & カンファレンス センター トレードマーク バイ ウィンダムの口コミ

3 out of 5

口コミ

6.6
評価 10 - 190 件の口コミ中 55 件が非常に良い" "
評価 8 - 190 件の口コミ中 36 件が良い" "
評価 6 - 190 件の口コミ中 37 件が普通" "
評価 4 - 190 件の口コミ中 35 件が不満" "
評価 2 - 190 件の口コミ中 27 件が非常に不満" "

6.8/10

清潔度

7.4/10

スタッフとサービス

6.0/10

設備とサービス

6.6/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

4/10 (不満)

Damecia

小さなお子様連れの家族旅行
気になった点 : 清潔度
The pillows were small and Itchy, the room was super out dated,TV was the size of a laptop with a very grainy picture. Wi-Fi was slow or not working. The pool was nice and the lobby was beautiful.
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Damecia,Thank you for taking the time to tell us about your experience at Montcler Hotel & Conference Center, Trademark by Wyndham. We’re pleased to hear that you enjoyed our pool and found our lobby beautiful.However, we are truly sorry to learn about the issues you encountered during your stay. Please accept our sincerest apologies for the discomfort caused by the small and itchy pillows, outdated room amenities, and the quality of the TV and Wi-Fi. This is not the experience we want for our guests, and we are addressing these concerns with our team to ensure improvements are made.Your feedback is invaluable as we strive to provide a better experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

8/10 (良い)

Pedro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 5 月に 5 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Hi Pedro.Thank you for taking the time to tell us about your experience at Montcler Hotel & Conference Center, Trademark by Wyndham. It is always a pleasure to receive positive rating and we are glad to know your satisfaction from your recent stay. Here at The Montcler Hotel, we continuously strive to meet and exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 (良い)

Kathy

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was friendly.
2024 年 5 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Kathy,Thank you for taking the time to tell us about your experience at Montcler Hotel & Conference Center, Trademark by Wyndham. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to meet and exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 (不満)

Carmen

気になった点 : 施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Carmen,Thank you for taking the time to submit your rating of your recent stay here at Montcler Hotel & Conference Center, Trademark by Wyndham.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We hope to learn more what made your stay below your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We sincerely hope for an opportunity to properly host you in the future.

10/10 (非常に良い)

Steve

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Steve,Thank you for taking the time to tell us about your experience at Montcler Hotel & Conference Center, Trademark by Wyndham. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to meet and exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 (非常に良い)

CHITOKA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The breakfast is subpar… they changed the coffee creamer to the powdery cheap stuff. They reduced the coffee options from three down to one.
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Chitoka,Thank you for sharing your feedback with us regarding your recent breakfast experience. We sincerely apologize for falling short of your expectations and for any inconvenience caused by the changes in our offerings.Your comments regarding the quality of our breakfast options, particularly the change in coffee creamer and the reduction in coffee choices, are important to us. We understand how these changes may have impacted your overall dining experience, and we are committed to addressing your concerns.Please know that we are reviewing our breakfast offerings in light of your feedback. Our team is actively exploring ways to improve the selection and quality of items available to ensure that all of our guests enjoy a satisfying breakfast experience.We appreciate your patience and understanding as we work to make improvements. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.

8/10 (良い)

ladonna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The casino! It's fabulous to have right in the lobby. I won! Also, it would've been great if we stayed when the restaurant/bar was in season. We will be back.
2024 年 3 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Hi, ladonna. We thank you for taking the time to leave us your feedback from your recent stay here at Montcler Hotel & Conference Center. We are ver glad to here your enjoyment and satisfaction. Here at Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you again in the future.

10/10 (非常に良い)

Melina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice Staff
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi, Melina. We thank you for taking the time to leave us your rating from your recent stay here at Montcler Hotel & Conference Center. Here at Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you again in the future.

10/10 (非常に良い)

Betty

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 2 月に 4 泊滞在
Michelleからの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you for the good review we appreciate you as a guest. Hopefully you shall return soon!

10/10 (非常に良い)

Ricardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Hi, Ricardo. We thank you for taking the time to leave us your rating from your recent stay here at Montcler Hotel & Conference Center. Here at Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you again in the future.

2/10 (非常に不満)

Joe

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Never going there again
2024 年 2 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Joe. Thank you for taking the time to complete our online survey regarding your recent stay at Montcler Hotel & Conference Center, Trademark by Wyndham.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Wyndham Rewards Member. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly and confy bed
2024 年 2 月に 1 泊滞在
Michelleからの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for the positive review it is always a pleasure to have you stay with us !

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was amazed very nice. Barbara at the desk was phenomenal and Fun. A very welcoming experience. ALL of the staff was On it. well worth the price. you pay for what you get. I will be Back.Oh and The Coffee was Killer!!
2024 年 1 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Hi, David. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you again in the future.

6/10 (普通)

Andrea

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The hotel bathroom wasn't clean there was hair left in tub. The internet connection is VERY poor which forced us to watch an outdated television set which didn't have a clear picture. The bathrooms in the lobby were out of order and the one that was available for use the staff bathroom was filthy
2023 年 12 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 3 日)
Hi, Andrea. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 (不満)

Noah

気になった点 : スタッフとサービス、客室の快適度
Avoid it, this place is a ghost town for a reason.
Very outdated suite the shower liner had mold the 2 times i stopped at the front desk no one was there. The bed is extreely worn out. Elecator had broken panels that were had bad repairs leaving me to question the safety of the elevator. The breakfast had pancakes with no pancake mix visable nor the utensils to make the pancakes, no juice, water or anything to drink. When I asked the lady when breakfadt was being served (I honestly thought they just got a late start) they lady with a straight face told me that its ready all that was available was milk in a secondary container that had no label cereal, and bagels. There were better options up the road but i unfortunately didnt have time.
2023 年 12 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Hi, Noah. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 (非常に不満)

Erika

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 4 泊滞在
Frank Morrisseyからの返信 (投稿日 : 2023 年 12 月 13 日)
Good Evening Erika,I am so sorry to hear that your stay wasn’t satisfactory. Would you mind telling me what your issues were?

4/10 (不満)

Mike

気になった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Hi, Mike. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 (不満)

Larry

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
What I did not like was a cold shower no ice and fruit flies around the orange juice machine and long hair on the tub and floor of my bathroom
2023 年 11 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Hi, Larry. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 (良い)

Ellen

I really like the energy efficiency. Key card required to turn on lights, shampoo, conditioner, and shower gel in dispenser, and motion sensor hall lights. I was very disappointed that with three requests my bathroom fan light was not repaired before I left. I understand that it was the Thanksgiving holiday.
2023 年 11 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 4 日)
Hi, Ellen. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

8/10 (良い)

Sharon

良かった点 : 設備とサービス
Urine on toilet seat in first room but staff quickly changed our room to next door.
2023 年 11 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 20 日)
Hi, Sharon. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 (普通)

Patty

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
The night time front desk gentleman was great, showed us to our room. But the room was strange, the pillows were super small, there were 4 on each bed, not enough blankets and the beds uncomfortable.
2023 年 10 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Hi, Patty. We thank you for taking the time to leave us your feedback from your recent stay here at The Montcler Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 (不満)

Viann

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
The tv is old and poor picture. The elevator was down. No to go type breakfast items.
2023 年 11 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Hi, Viann. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 (非常に良い)

Jermaine

2023 年 7 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 10 月 26 日)
Hi, Jermaine. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

10/10 (非常に良い)

Scott

2023 年 9 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 10 月 26 日)
Hi, Scott. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back soon.

10/10 (非常に良い)

Jeff

出張, 家族旅行
良かった点 : 設備とサービス
Nice
2023 年 9 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 28 日)
Hi, Jeff. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back soon.

4/10 (不満)

Juan

気になった点 : 清潔度、スタッフとサービス
We got our room through Expedia so we were charged by them. The front desk took mu husbands CC said we would not get charge, but we did and we emailed and got no response. The billing clerk works over nights. it was an inconvenience to stay up late to talk to Allison. It took weeks to get our CC. We will not stay here again and we will not recommend this place!
2023 年 9 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Hi, Juan. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 (非常に良い)

Deepak

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent Location and close to Facebook Datacenter
2023 年 9 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Hi, Deepak. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back soon.

8/10 (良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms were very clean and smelled great. Would def stay again.
2023 年 9 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 18 日)
Hi Jennifer. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back.

4/10 (不満)

Ruth

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Asked for room on first floor. Told it would be ready in 30 minutes. They said they'd hold it while I went to evening function. When I returned in 2 hours, they told me there were no rooms left. Finally given room with what they said was a dirty carpet. It was on first floor, way far down the hall. Check in was 4 pm, but room wasn't ready at 5 pm. Desk clerk said others had reserved rooms. I had paperwork showing I'd reserved room long ago. Sigh.
2023 年 9 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 13 日)
Hi, Ruth. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 (普通)

Jeri

グループ旅行
気になった点 : 清潔度
Terribly understaffed
2023 年 9 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 12 日)
Hi, Jeri. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 (非常に良い)

Diane

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was great to go to the Sandwich Fair another year. The hotel was clean and quiet. Will stay there again.
2023 年 9 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 12 日)
Hi Diane. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back.

4/10 (不満)

DAWN

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
VERY DISAPOINTED
Great looking from the outside - very deceiving. very dirty and outdated rooms - will not be back - they are WAY OVER PRICED
2023 年 9 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 11 日)
Hi, Dawn. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 (普通)

Joi

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Could not control AC temp.
Davion was amazing upon check in. However, he had no way of controlling the AC temp. At one point in the night our room was 79 degrees. I called the front desk, and the attendant was unable to assist me. She stated the engineer was no longer there and there was nothing that could be done. If guests aren't able to control the room temp, then all staff on site should be able to assist when this issue arises.
2023 年 9 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 11 日)
Hi, Joi. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 (普通)

Charles

出張
気になった点 : 設備とサービス
Did not like. Bar and grille closed. Had to drive to get food.BAD,BAD
2023 年 9 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 11 日)
Hi, Charles. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 (非常に良い)

Dan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 11 日)
Hi, Dan. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

8/10 (良い)

Andrea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Nice stay however a lot of advertised amenities not provided
2023 年 8 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 8 月 29 日)
Hi, Andrea. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 (不満)

Kathleen

家族旅行
気になった点 : 清潔度
Rooms need updating. Carpet in poor condition, dirty and needs stretched. Towels were thin and stained. Tub floor slippery
2023 年 8 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 8 月 28 日)
Hi, Kathleen. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 (不満)

Brett

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 8 月 22 日)
Hi, Brett. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 (非常に良い)

Emilian

2023 年 8 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 8 月 24 日)
Hi, Emillian. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

8/10 (良い)

Rick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spacious room w/coffee, frig, and microwave. No extra blankets. Shower gel, shampoo, and conditioner containers were empty.
2023 年 7 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 8 月 1 日)
Hi, Rick. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 (非常に不満)

Ellen

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
If I could give this place negative stars I would give it negative one million. It was horrible on every level. The service, the cleanliness (I laugh even using that word). The Entire place can only be described as foul. It was horrid. The first room I was in the AC unit was so loud I couldn't hear and they did NOTHING to fix it. I didn't have the dispenser on the wall for shampoo, conditioner and body wash so "housekeeping" brought me a Styrofoam cup full of shampoo. The bathtub was full of grime and hair and bugs. The towels smelled rotten and were yellow and worse than sandpaper. Sandpaper should be offended to be compared to them. The pillows were TINY and awful. I went to Walmart to buy sheets, a blanket and a pillow. And I refused to bring them home because I didn't want anything that had a touched anything in the room. There were stains on literally every surface. The place is "energy efficient" and every room was 85+ degrees when you entered. The elevator looked like it had never been cleaned. I was there for 3 nights and "housekeeping" never even came to my room. I ended up buying towels at Walmart as well. I slept in full sweats with a hood and socks so that no part of me would touch ANYTHING in the room. Everything smelled horrible. The coffee was absolute swill. The customer service was laughable at best. The lady at the front desk was beyond rude. Drinks from the machine came out hot. Not warm or room temp. HOT. I have a lot more things but I am out of characters
2023 年 7 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 28 日)
Hi, Ellen. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 (非常に不満)

Crystal

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
This hotel was extreamly dirty all the garbages were over flowing only saw the front desk person. carpets looked like they never get vacummed and had to move rooms and look at 6 other rooms before finding a clean one and was not offered any kind of discount for the inconveniences. The lady working the front desk when I checked in was very kind and friendly and was discussed with the pictures I provided for my first room id give her 3 stars for that would have given her more if I would of gotten a discount for the troubles of having to move. Also they have cameras in all the hallways but yet we had kids running around at 1230am knocking on peoples doors and running away. The breakfast is not like any other continental breakfast I've had it was messy no storage cabinet for the bread and muffins they came right out of the bag no eggs or sausage pancake maker didn't have any stuff in it for pancakes and the syrup was in a reusable bottle that looked like it never gets washed. Also looked like drugs were being sold out of hotel all in all I was extreamly disappointed with my stay pay that much for a night I would have expected a lot more.i will defently travel little further from my family's home for a nicer hotel next time sucks because that's the closest one and the drive down there was already 6 hours
2023 年 7 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 24 日)
Hi Crystal. Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us as a valued hotel guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 (非常に良い)

Thomas、League City

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice stay
2023 年 7 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 21 日)
Hi Thomas. We thank you for taking the time to leave us a feedback from your recent stay here at The Montcler Hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 (非常に不満)

Ronald

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I had an awful experience and am waiting to talk to management before sharing.
2023 年 7 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 17 日)
Hi Ronald.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. Your feedback is very important to us. We would like to learn more about your recent stay. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 (不満)

Catherine

出張, 家族旅行
気になった点 : 清潔度、施設のコンディションと設備
The lobby is very clean. The elevator needs work, didn’t feel safe. And the room just looked dirty.
2023 年 7 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 10 日)
Hi Catherine.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 (普通)

Regina

家族旅行
良かった点 : 清潔度、スタッフとサービス
The hotel staff was very nice the hotel needs to be updated and also bar was closed and they need more variety for breakfast
2023 年 7 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 10 日)
Hi Regina.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 (普通)

Abigail

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friend found dried pee on their toilet and when the staff was told they gave them cleaning supplies instead of sending.
2023 年 7 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 10 日)
Hi Abigail.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. Please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 (普通)

Shanae

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Looked nice but low on staff
Outside and inside looked clean but when I got to the room the sheets were dirty the front desk was more than willing to give us new sheets. Thankfully we brought our own because after that I didn’t trust that any of there sheets were clean. I made sure to take ALL the sheets off the bed before I left so that the next person will in deed have new sheets. The FREE breakfast was not a breakfast. No sausage or eggs just pancakes oatmeal and cereal. Slot machines were a plus. Pool was cold. The restaurant and bar was closed and we went on a Friday but they did have little bottles of sutterhome wine and beer with a price so that was cool.
2023 年 7 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 10 日)
Hi Shanae.Thank you for taking the time to tell us about your experience at The Montcler Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Montcler Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 (非常に良い)

Phyllis

2023 年 7 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 28 日)
Hi, Phyllis. We thank you for taking the time to leave us your rating from your recent stay here at The Montcler Hotel. Here at The Montcler Hotel, we continuously strive to exceed your expectations. Thank you again for rating your experience, and we look forward to serving you in the future.

2/10 (非常に不満)

yugal

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Worst staff
2023 年 6 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 29 日)
Hi Yugal. Thank you for recently staying with us at The Montcler Hotel. Your feedback is important to us. We are in the business of hospitality and our goal is to meet and exceed your expectations. Here at the Montcler Hotel, we are constantly focused on delivering exceptional customer experiences all the time. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.