ビーチの近く

ザ モルガン ホテル サン シメオンの口コミ

3.5 out of 5
ザ モルガン ホテル サン シメオン
9135 Hearst Drive, San Simeon, CA

口コミ

8.6

非常に良い

評価 10 - 1116 件の口コミ中 591 件が非常に良い" "
評価 8 - 1116 件の口コミ中 353 件が良い" "
評価 6 - 1116 件の口コミ中 109 件が普通" "
評価 4 - 1116 件の口コミ中 38 件が不満" "
評価 2 - 1116 件の口コミ中 25 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Mikihiro

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ロサンゼルスからBig Surに行くために2泊利用しました。 パシフィックコーストハイウェイは見所満載なので、ゆっくり時間をかけて北上して1泊。 Big Surやモントレーを楽しんで帰ってまた1泊。 部屋も奇麗でガスの暖炉があってとても暖かくリラックスした滞在が出来ました。 海沿いにあってビーチもすぐ。 散策できる遊歩道のコースや、メキシカンやアメリカンダイナーの美味しいレストランが直ぐ近くにあり、それも良かったです。 とても気持ちのいい滞在が出来ました。
2022 年 3 月に 2 泊滞在
Marina Rからの返信 (投稿日 : 2022 年 3 月 14 日)
Thanks for staying with us, and for the great review. It is nice to hear that the location was ideal and that you enjoyed our services and amenities. If you return to the area in the future, please consider staying with us again.

6/10 (普通)

Jolie

家族旅行
良かった点 : 設備とサービス
The hotel was mediocre. The beds are definitely in need of an upgrade. The room was as clean as it could be but kind of stingy carpet and old smelling. The breakfast was not great. Definitely have had better but have had worse. I waited for check in for quite some time as no one was at the desk. I rang the bell about 4 times and still no one so just waited patiently. Next time we will spend more and get a better hotel.
2024 年 5 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future

6/10 (普通)

Jessika

小さなお子様連れの家族旅行
Very quaint place to stay. Property is cool but very outdated. No air in room or fans in room never worked. And the food quality around hotel was bland and made us sick. Not hotels fault just update hotel and good to go.
2024 年 5 月に 2 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to submit a review about the hotel. I am sorry that your review is not a positive one. It is our goal at the hotel for our guest to experience a clean room and a problem free stay.Our management team has reviewed your comments and will take your feedback very seriously. Thank you for sharing your comments and concerns.

6/10 (普通)

Andrea

グループ旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Property is in a good location but needs updating as looking tired. It was also very expensive. The receptionist was very friendly and helpful but the staff working at breakfast were rude and unhelpful. Also for breakfast you were given single use plastic cutlery and plates to use, all of which were just put in the bin afterwards. Not environmentally friendly at all and with the current situation of all the plastic in our oceans it’s disgraceful. Definitely wouldn’t stay again.
2024 年 5 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to submit a review about the hotel. I am sorry that your review is not a positive one. It is our goal at the hotel for our guest to experience a clean room and a problem free stay.Our management team has reviewed your comments and will take your feedback very seriously. Thank you for sharing your comments and concerns.

10/10 (非常に良い)

??、Rosemead

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
非常不错的酒店刚刚方面都很好
2024 年 3 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 (非常に良い)

RONGJIANG、Rosemead

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
非常喜欢这个酒店,各个方面都很不错。
2024 年 5 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 (非常に良い)

Juana Lizeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 (非常に良い)

Juana Lizeth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property very peaceful walking distance from a couple great restaurants and the beach will definitely be returning. The only odd thing was that there was no microwave in the room so we had to use one in the dinning area aside from that it was perfect.
2024 年 5 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 (非常に良い)

Gregory

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ocean View, but the hotel was half a mile back with several buildings between. Ocean View does NOT mean it's on the beach. My assumption...Next time call and see if it is on the beach.
2024 年 5 月に 2 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 (良い)

Teeni

家族旅行
良かった点 : 清潔度、スタッフとサービス
Good location, near Hearst Castle and Elephant Seals outlook Building a bit old but Great strong showers a plus
2024 年 5 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future

10/10 (非常に良い)

Mario

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service
2024 年 5 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
hank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon.

10/10 (非常に良い)

Haydee

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was close to the beach
2024 年 5 月に 2 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 (非常に良い)

JULIANA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was nice . However the front of the property was too close to the guest rooms and we can hear all car doors closing at all hours .
2024 年 5 月に 2 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
hank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon.

10/10 (非常に良い)

Rick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place.
2024 年 4 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 (普通)

Margalit

家族旅行
良かった点 : 清潔度、スタッフとサービス
We were given a room on the second floor and nobody bothered to mention anywhere that there's no elevator!!! We had to drag our heavy suitcases up a large flight of stairs. When we finally got into the room, we were hot and sweaty from carrying the bags up the stairs, but - you guessed it - there's also no air conditioning!!! We had to call down to the front desk four times before someone actually picked up the phone and told us there's a fan in the closet. These are really unacceptable these days!!! We will not be back.
2024 年 5 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future

10/10 (非常に良い)

janine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was a great stay.
2024 年 5 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 (非常に良い)

X

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked my king bed corner room. It looked and felt luxurious. I liked also the glamorous bathroom with separate shower and huge tub. The extra area between bedroom and bathroom served both as a kitchen area (microwave,coffee,fridge) and dressing room with vanity. I chose the room to look at the hills, and I could see across the field to the ocean. there was a fireplace with seating..the room felt huge. It would have been nice to have a full restaurant in house but there were several close by.
2024 年 5 月に 3 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 (非常に良い)

Edgar

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Is very affordable they have breakfast included close to the beach
2024 年 5 月に 2 泊滞在
JGuerrero からの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 (非常に良い)

Micah

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location
2024 年 4 月に 2 泊滞在
JGuerrero からの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for staying with us. It is great to hear that you enjoyed your stay, and that the location was ideal for your travels. We hope to be your preferred hotel for any future trips to the area.

10/10 (非常に良い)

Prashant

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place to stay during a visit to Hearst Castle.
2024 年 5 月に 2 泊滞在
JGuerrero からの返信 (投稿日 : 2024 年 5 月 10 日)
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 (非常に良い)

Kenneth、Saint John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
JGuerrero からの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

6/10 (普通)

Rocio

小さなお子様連れの家族旅行
良かった点 : 清潔度
I like that the hotel was close distance to the beach. The breakfast was very good. Had many options to choose from.
2024 年 4 月に 1 泊滞在
JGuerrero からの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 (非常に良い)

Vanessa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was very close to the beach and had a lovely view. Rooms were clean, with lots of extra accessories. Including iron, refrigerator, fan and hair dryer. Will definitely be staying here again!
2024 年 4 月に 1 泊滞在
JGuerrero からの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 (良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property
2024 年 4 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 (普通)

Marc

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Renovierungsbedürftig
2024 年 3 月に 2 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking the time to leave us such a detailed review. I am disappointed to hear about your experience on your recent stay. I just want to assure you that our hotel is proud of its level of service, cleanliness, and quality of its product. I apologize that we fell below your expectations on this day. I do hope you decide to give us another chance for a future stay.

10/10 (非常に良い)

Arnold

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Definitely 3 Star.
2024 年 4 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 (非常に良い)

Jamilette

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I wish the sheets change it every day and tha bath towels too
2024 年 4 月に 2 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 (非常に良い)

Georgia

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful room--I liked the fireplace, as it was a little cool while we were there. Lovely setting and beautiful view--there were whales right off the beach nearby!
2024 年 3 月に 2 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 22 日)
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 (良い)

Rosa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good value.
2024 年 4 月に 2 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 22 日)
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

8/10 (良い)

jaime

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with the staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 (非常に良い)

Kwok Kit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything is Good so far
2024 年 4 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 (良い)

Bianca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Das Frühstück war nicht einmal ansatzweise gut Der Rest sehr zu empfehlen
2024 年 4 月に 2 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 22 日)
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 (非常に良い)

Chen

2024 年 4 月に 1 泊滞在
JGuerrero からの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 (非常に良い)

Raymond

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property location was excellent. Staff was great. Had a cable box issue and they moved us to a diffrent room. We'll be coming back! Outstanding!!!
2024 年 4 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon

6/10 (普通)

Yi、BOTHELL

家族旅行
Just average hotel, ok for one night
2024 年 4 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for taking the time to leave us such a detailed review. I am disappointed to hear about your experience on your recent stay. I just want to assure you that our hotel is proud of its level of service, cleanliness, and quality of its product. I apologize that we fell below your expectations on this day. I do hope you decide to give us another chance for a future stay.

6/10 (普通)

Pam

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
Hotel needs an upgrade. The carpet in the room needed a deep clean. Old and dirty upholsters changed in the room. You roll to the centre of the bed. Mattress need to be replaced.
2024 年 4 月に 3 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Morgan is clean, quit and close to dining options. We had no complaints. Also, close to the ocean.
2024 年 4 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon

8/10 (良い)

Francisco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 (良い)

Lawrence

良かった点 : 清潔度
2024 年 4 月に 2 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 (良い)

Graciela

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked that it is a clean property. I did not like that my room was not cleaned while I was a guest.
2024 年 3 月に 2 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very friendly. The room was very clean. I’m very pleased and would stay here again.
2024 年 4 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon.

10/10 (非常に良い)

Yu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 7 日)
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 (普通)

Lucia

2024 年 3 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future

8/10 (良い)

Sanaz

2024 年 3 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 (非常に良い)

Victoria Tham、Andover

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Will stay again if we are in the area.
2024 年 3 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 (良い)

SueAnn

良かった点 : 清潔度
The hotel room was wonderful! Fireplace in the room—wonderful! Stairs, not so good. Found ants in my room. Breakfast was not for me—didn’t like the choices
2024 年 3 月に 4 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 (非常に不満)

Michelle

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
Our first room was infested with ants. They moved us to a different room. On our last day I woke up to a tick on me in bed.
2024 年 3 月に 2 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 3 月 29 日)
I would like to first thank you for taking the time to leave a review about your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We strive to ensure our guests receive the up most customer care and cleanliness during their stay. It is disappointing that you did not receive that while here with us.

2/10 (非常に不満)

Jovis、Point Richmond

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Noises . n3
2024 年 3 月に 1 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 3 月 29 日)
I would like to first thank you for taking the time to leave a review about your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We strive to ensure our guests receive the up most customer care and cleanliness during their stay. It is disappointing that you did not receive that while here with us.

8/10 (良い)

Jancy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast area staff should bring a pleasant vibe
2024 年 3 月に 3 泊滞在
JGuerreroからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for taking the time to leave us such a detailed review. I am disappointed to hear about your experience on your recent stay. I just want to assure you that our hotel is proud of its level of service, cleanliness, and quality of its product. I apologize that we fell below your expectations on this day. I do hope you decide to give us another chance for a future stay.

4/10 (不満)

Hope

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We checked in extremely late without any issues. The King corner room was adequate. The following day we noted blood on the carpet. I immediately informed the front desk who said it would be taken care of. Returned later in the day to find it partially cleaned. When asked about the incomplete cleaning, the front desk told me the cleaning staff claimed it wasn’t blood. We work in healthcare, it was definitely blood. I was told another room was unavailable to move to. I asked for a Manager to contact me. Six months later, no one has reached out. And breakfast offerings were terrible. Will NEVER stay here again. I do NOT recommend this place.
JGuerreroからの返信 (投稿日 : 2024 年 3 月 29 日)
hank you for taking the time to submit a review about the hotel. I am sorry that your review is not a positive one. It is our goal at the hotel for our guest to experience a clean room and a problem free stay.Our management team has reviewed your comments and will take your feedback very seriously. Thank you for sharing your comments and concerns.