We are absolutely thrilled to hear that your stay at our hotel was excellent and that we earned your perfect score of 5! We want to extend our sincere gratitude for your support and for taking the time to share your experience with us.Best regards,Sansebay team.

Dear Anonymous, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team

Dear ??, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team

Dear Hiroshi,We appreciate you taking a minute to rate us.We are very shocked to see that you gave us this bad mark when we thought your stay was very good.In fact, we gave you a room with sea view on your arrival as a courtesy of the hotel even though you had booked a standard room without view. Is your rating correct? If it is not, we would appreciate if you could modify it if possible.If your stay was really as bad as you indicated, we apologize. We would like to know why so that we can try to improve.Sansebay team

Dear Koike , First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team

Dear Mr. Hikaru, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to the Sansebay Hotel. Your ratings are undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. For this reason we are glad to have given you a welcome according to your expectations. We are very happy to know that all the aspects evaluated have deserved the best of the possible scores and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. This being the best and closest to renowned restaurants and overlooking one of the best beaches in the world. We are very grateful for your confidence. Once again we thank you for sharing your experience with us and look forward to serving you again in the future. Sansebay Team

Thank you very much for your feedback!

Thank you very much for your feedback it helps us to improve!

Thank you very much for your comment!

Hi Sato! Your feedback It’s very important for us, we are very pleased to know that you enjoy your stay with us. Hope you come back to visit us!

Thank you very much for your feedback, it’s very important for us.

Thanks for your feedback!

Hi Shanggggg, how are you? We are very happy to hear that your stay with us was so great, and that you liked our best recommendations of the city. Hope you come back, so that we can show you the expansion finish and try our new rooms, all of them with bay View.

Hi Wakaba! How are you!!! It’s a pleasure for us to know that you enjoy your stay with us that much. We tried to do our best every day! Come back soon to visit us!

Thank you very much for your feedback!

Thank you very much for your feedback! Come back soon!

Hi Heather!Thank you for sharing your experience with us and for your kind words! We are so glad to hear that you enjoyed your stay and were able to take full advantage of our amazing location and the breathtaking views from your room.It's great to know that our front desk team was able to provide you with helpful service and that they assisted you with parking your car upon arrival. We strive to make every moment of your stay as comfortable and enjoyable as possible, and it is gratifying to hear that we were able to do so with you.We look forward to welcoming you back in the future - we'll be happy to welcome you back and make sure you have another wonderful experience with us!Thank you again for your visit and for your wonderful feedback! Best regards,Sansebay Team.

Hi Lara!Thank you for sharing your experience with us and for giving us the perfect 5 out of 5 rating! We are extremely happy to hear that you enjoyed your stay with us and that everything lived up to your expectations.Your satisfaction is our top priority, and your kind words are a great encouragement to our entire team. We are delighted to have contributed to making your experience memorable and pleasurable.If you ever decide to visit us again, we will be delighted to welcome you back and do everything we can to make your stay even more wonderful.Thank you again for choosing us as your destination and for sharing your very positive experience!Best regards,Sansebay Team.

Dear William,It is a pleasure to receive your perfect 5 out of 5 rating and read your positive comments about your experience with us. We are very happy to hear that you enjoyed your stay and that our service lived up to your expectations.Our team strives every day to ensure that each guest has an exceptional experience, and your words are a wonderful acknowledgement of their hard work and dedication.We look forward to the privilege of welcoming you back in the future and continuing to provide you with the best service possible. If there is anything else we can help you with during your next visit, please do not hesitate to let us know.Thank you again for choosing us and for your generous rating!Best regards,Sansebay Team.

Hi Pedro!Thank you for sharing your experience with us and for giving us the perfect 5 out of 5 rating! We are extremely happy to hear that you enjoyed your stay with us and that everything lived up to your expectations.Your satisfaction is our top priority, and your kind words are a great encouragement to our entire team. We are delighted to have contributed to making your experience memorable and pleasurable.If you ever decide to visit us again, we will be delighted to welcome you back and do everything we can to make your stay even more wonderful.Thank you again for choosing us as your destination and for sharing your very positive experience!Best regards,Sansebay Team.

Hello Sridhar,We are really happy to read your words!It is wonderful to know that you enjoyed your stay at our hotel and that our reception team was able to provide you with exceptional service. We strive to provide our guests with an unforgettable experience, from providing information about the area to helping with details such as taxis and beach towels.The location of our hotel is certainly one of our proudest assets and we are pleased to hear that you were able to appreciate the beautiful surroundings. Nothing makes us happier than knowing that our guests feel well looked after and can make the most of their time here.Remember that we are always available to help you with whatever you need, whether it be information on local activities, restaurant recommendations or anything else that can enhance your experience. We look forward to having the pleasure of welcoming you back in the near future and providing you with another unforgettable stay. Kind regards from our hotel!Sansebay Team

Dear Mary Charmian,Thank you for taking the time to leave us your valuable comment.We are pleased to know that you enjoyed the incredible location of our hotel in the old town close to the best tapas, bars and shops, as well as the access to the beach and the views we offer from our modern design rooms, which you consider unmatched.We are sorry that the size of the room did not fully meet your expectations, but we are pleased to know that you found it functional. We appreciate your kind words about our staff, and we are proud to know that you found our team friendly and helpful, as they strive every day to make our guests' stay unique and familiar.Regarding the closure of reception, our reception is closed from 11pm to 7am, but as we always inform you at check-in, you will not have any problem leaving or entering if you have the room key with you, and in any case if there is In case of an emergency, the emergency telephone number will be listed at the reception so that they can call during those hours when the reception is closed.Regarding air conditioning, we understand that its seasonal availability can cause inconveniences, but it is true that depending on the month, in San Sebastian, even with the sun beating down all day, it does not heat up enough and air conditioning is not necessary.We greatly value your feedback as it helps us improve and provide an even better experience to our guests in the future. We hope to have the opportunity to welcome you again and provide you with an even more pleasant experience on your next visit.Don't hesitate to contact us if you need anything else or if we can help you with anything else.All the best,Sansebay Team.

Hi Angela,Thank you very much for taking the time to share your wonderful experience at our hotel. We are very happy to know that you found our location incredible, right in the heart of the old town and within walking distance of all the pintxos bars where you have been able to enjoy the lively atmosphere that is created around the hotel.We are delighted that you found our staff great and that you appreciated the warm welcome with a complimentary drink upon arrival. It was a pleasure to offer you a free upgrade to a room with an ocean view, and we are happy to know that you enjoyed the stunning views.We are also pleased that you enjoyed our delicious a la carte breakfast options. We strive to offer a variety of tasty options to start the day in the best possible way for our guests with local products.Your recommendation means a lot to us, and we really appreciate your kind words. It was a pleasure to have you as our guest, and we hope to welcome you again in the future for another memorable stay.Warm greetings,Team Sansebay

Dear Lorraine,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly value your comments and sincerely appreciate your words regarding both the positive aspects and the areas you feel we could improve upon.We are very sorry to hear that you noticed wear and tear on some of our furniture and in the informational brochures in your room. We always strive to ensure that all rooms appear new, and we understand the importance of maintaining all our facilities in optimal condition. Therefore, we will take note of this aspect and take action accordingly.Regarding the price of breakfast, we regret that it did not meet your expectations in terms of value for money. We strive to make the à la carte breakfast we offer at the hotel meet the desires of the majority of our guests. Additionally, the breakfast ordered is made fresh to order, meaning that everything our guests order is made in the hotel and on the spot to offer the best possible quality with local products.On the other hand, we are delighted to hear that you enjoyed our excellent location, close to the old town and the waterfront. We are also pleased to hear that you found our staff helpful and friendly, as they strive every day to make each guest's stay unique and welcoming.Your feedback is extremely valuable to us as we continually seek to improve the experience of our guests. We hope to have the opportunity to welcome you again in the future and provide an even more satisfying experience.Best regards,Sansebay Team

Dear Heidi,We sincerely appreciate your kind feedback regarding your recent stay with us. We're delighted to hear that you enjoyed our location in the heart of the old town, which is convenient for shopping and enjoying local restaurants. We take pride in offering a tranquil and contemporary atmosphere, despite being situated in the historic city center.It's truly rewarding for us to know that your experience was satisfactory and that you intend to stay with us again in the future. We are committed to providing you with a memorable experience on each of your visits.We look forward to welcoming you back in the future. Please feel free to contact us if you need any further assistance or have any special requests for your next stay.Thank you once again for choosing our hotel and for sharing your positive experience.Best regards,Sansebay team.

Hi Joshua! Thank you so much for choosing us as your lodging option during your visit! We are very pleased to read your kind words about your experience at our hotel. It's great to know that you enjoyed our privileged location, which provided you with easy access to the charming old town in order to enjoy the belts and belts of pintxo bars where you could enjoy Basque gastronomy. In addition, we are glad to hear that you were satisfied with the quality of our rooms and that our staff provided you with friendly and attentive service.We greatly value your comments and appreciate the time you took to share them with us. We want you to know that we are always looking for ways to improve and exceed our guests' expectations. Regarding your suggestion about a 24-hour front desk, we understand the importance of this service and will keep it in mind as we evaluate possible improvements to our facilities, however we would like to inform you that we are always available to assist you on the other side of the emergency phone that we provide at check-in and where you can call for any emergency after the front desk closes. We sincerely hope to have the pleasure of welcoming you again in the future to offer you an even more memorable experience. Please do not hesitate to contact us if you need anything else before your next visit. Thank you again for your valuable comments and for choosing our hotel as your home away from home this time!Best regards,Sansebay Team

Dear Rengin,Thank you very much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our hotel's location, cleanliness, and the helpfulness of our staff.Providing a comfortable and enjoyable experience for our guests is our top priority, and your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back on your next visit.Best regards,Sansebay team.

Hi Lucy,Thank you for your kind words! We are very happy to hear that you enjoyed your stay with us. We are glad to know that you were able to enjoy our privileged location in the heart of the old town, to enjoy the best pintxos and restaurants with the recommendations offered by the hotel.It is also great to know that the sea views from our rooms have met your expectations.Our team strives every day to offer our guests a friendly and familiar service so that our guests can feel at home.We look forward to welcoming you back in the future to provide you with another 10 star experience. Thank you for choosing us!Best regards,Sansebay team.

Dear Customer,First and foremost, we want to thank you for taking a few moments to share your experience with us.On behalf of the entire Sansebay team, we are delighted to read your comments about your stay at our hotel. We strive every day to provide our guests with a comfortable and memorable experience, and knowing that you enjoyed our exceptional location while watching the sunset from your room fills us with satisfaction.It's wonderful that you appreciated our recommendations for bars and pintxos, allowing you to taste the delicious cheesecake of the Basque region.Thank you for recommending our hotel to your friends; we hope to have the opportunity to welcome you back in the future!Best regards,Sansebay team.

Dear Neil,First of all, we would like to thank you for choosing our establishment for your stay in the city, and we also want to thank you for taking the time to leave us your feedback.On one hand, we are pleased to hear that your overall experience at our hotel was positive.On the other hand, we regret to hear that the apartment you had reserved turned out to be dark due to its location.The comfort and satisfaction of our guests are always of utmost importance to us, so feedback like yours is very valuable for us to reflect and continue working and improving so that customers like you have an unforgettable experience at our hotel.We hope to have the opportunity to welcome you back and provide you with an even more satisfying experience in the future.Thank you and best regards,Sansebay Team.

Estimada Sasana,Primero que nada te queremos agradecer por por elegir nuestro establecimiento para vuestra estancia en la ciudad y por tomarte unos minutos para compartir tu experiencia con nosotros. Nos alegra mucho saber que disfrutaste tu tiempo en nuestro hotel.Nos llena de alegría saber que su estancia con nosotros fue de diez, desde el equipo Sansebay siempre queremos que la experiencia de nuestros clientes sea comoda y lo mas agradable posible a demas de que se esfuerza por ofrecer un servicio excepcionas con amanilidad y profesionalismo, y es gratificante ver que nuestros esfuerzo marca la difrencia.Agradecemos sinceramente tus amables palabras y compartiremos tus comentarios con todo nuestro equipo.Esperamos tener el placer de darte la bienvenida nuevamente en nuestro hotel en el futuro. Si hay algo que podamos hacer para que tu próxima estancia sea aún más memorable, no dudes en ponerte en contacto con nosotros.Saludos,Equipo Sansebay.

Dear Peter,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our great location, found our accommodations clean and comfortable, and were impressed by our amazing staff.Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations during your stay. Your kind words are greatly appreciated and serve as motivation for our team to continue delivering exceptional service to all our guests.We look forward to welcoming you back to our hotel in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Best regards,Sansebay team.

Chère Sarah,Tout d'abord, nous tenons à vous remercier d'avoir pris quelques minutes pour laisser votre évaluation sur notre établissement.Nous sommes sincèrement désolés que votre expérience dans notre hôtel n'ait pas répondu à vos attentes et que vous ayez rencontré des problèmes avec l'insonorisation de la chambre et son emplacement. Votre confort et votre satisfaction sont de la plus haute importance pour nous, et nous sommes attristés d'apprendre que nous n'avons pas réussi à vous offrir une expérience satisfaisante.Nous prenons très au sérieux des commentaires comme les vôtres et les utiliserons pour identifier les domaines dans lesquels nous pouvons nous améliorer en termes de services et de communications. Nous apprécions sincèrement votre honnêteté et l'opportunité d'apprendre de votre expérience afin de garantir que les futurs clients bénéficient d'une expérience plus en ligne avec leurs attentes.Nous vous remercions d'avoir séjourné avec nous et si vous décidez de séjourner à nouveau avec nous à l'avenir, nous serons ravis de vous conseiller sur nos options de chambres pour garantir que votre séjour soit le plus confortable possible.Cordialement,L'équipe de Sansebay.

Lieber Kurt,Im Namen des gesamten Sansebay-Teams möchten wir Ihnen für die wunderbare Bewertung danken. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben.Wir wissen es zu schätzen, dass Sie die privilegierte Lage des Hotels im Herzen der Altstadt und in der Nähe des Hafens mit einem unschlagbaren Meerblick zu schätzen wussten, und wir sind auch froh zu hören, dass Ihnen die kleinen Details im Zimmer gefallen haben.Unser gesamtes Team ist bestrebt, einen tadellosen, freundlichen und aufmerksamen Service zu bieten, und wir freuen uns, dass Sie das bemerkt haben. Kommentare wie dieser motivieren uns, unseren Gästen weiterhin außergewöhnliche Erfahrungen zu bieten.Es ist uns eine Ehre, von Ihnen als "das beste Stadthotel aller Zeiten" bezeichnet zu werden. Wir wissen Ihre Empfehlung sehr zu schätzen und freuen uns darauf, Sie in Zukunft wieder bei uns begrüßen zu dürfen. Vielen Dank, dass Sie sich für uns entschieden und Ihre Erfahrungen mit uns geteilt haben!Mit freundlichen Grüßen,Sansebay-Team

Dear Michael, We would like to express our sincere appreciation for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is, without a doubt, an excellent reward for the work and effort we dedicate every day to make our guests feel at home. We are delighted to have met your expectations and to have offered you a warm welcome. It fills us with happiness to know that every aspect evaluated has obtained the best possible rating and that you enjoyed a really pleasant rest thanks to the comfort of the hotel's location. We are proud to be considered the best and closest to the famous restaurants, overlooking one of the best beaches in the world. We sincerely appreciate your confidence in us. Once again, we thank you for sharing your experience and look forward to serving you again in the future. The Sansebay team is here to make every stay a memorable experience. With appreciation, The Sansebay Team

Dear Ana Laura, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team

Dear Eduard, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team

Dear Rudy, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future. The Sansebay Team

Estimado Laetitia, En primer lugar, nos gustaría agradecerle los comentarios positivos que ha compartido con otros viajeros sobre su reciente visita al Hotel Sansebay. Su agradecimiento es sin duda una excelente recompensa al trabajo y esfuerzo que ponemos cada día en nuestra labor, intentando que nuestros huéspedes se sientan como en casa. Por ello, estamos encantados de haber podido ofrecerle una bienvenida a la altura de sus expectativas. Nos alegra mucho saber que todos los aspectos valorados han merecido la mejor calificación posible y que han disfrutado de un descanso realmente placentero gracias a la comodidad de la ubicación del hotel. Es la mejor y la más cercana a restaurantes famosos y con vistas a una de las mejores playas del mundo. Estamos muy agradecidos por su confianza. Una vez más, le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo en el futuro. El equipo de Sansebay

Estimado Monica, En primer lugar, nos gustaría agradecerle los comentarios positivos que ha compartido con otros viajeros sobre su reciente visita al Hotel Sansebay. Su agradecimiento es sin duda una excelente recompensa al trabajo y esfuerzo que ponemos cada día en nuestra labor, intentando que nuestros huéspedes se sientan como en casa. Por ello, estamos encantados de haber podido ofrecerle una bienvenida a la altura de sus expectativas. Nos alegra mucho saber que todos los aspectos valorados han merecido la mejor calificación posible y que han disfrutado de un descanso realmente placentero gracias a la comodidad de la ubicación del hotel. Es la mejor y la más cercana a restaurantes famosos y con vistas a una de las mejores playas del mundo. Estamos muy agradecidos por su confianza. Una vez más, le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo en el futuro. El equipo de Sansebay

Dear Eduardo, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future.

Dear KI, First of all, we would like to thank you for the positive comments you have shared with other travelers about your recent visit to Hotel Sansebay. Your appreciation is undoubtedly an excellent reward for the work and effort we put every day in our work, trying to make our guests feel at home. We are therefore delighted that we could provide you with a welcome that lived up to your expectations. We are very happy to know that all the aspects evaluated have deserved the best possible rating and that you have enjoyed a really pleasant rest thanks to the comfort of the hotel's location. It is the best and closest to famous restaurants and overlooks one of the best beaches in the world. We are very grateful for your confidence. Once again, we thank you for sharing your experience with us and look forward to serving you again in the future.