San Mateo Vacation Rentals

"During our 3-night stay we ran into issue after issue. When we arrived, there was no one at the check-in window. We waited about 20 minutes before someone finally came out of one of the hotel rooms to check us in. I knew there would be a pet fee, but we were surprised to learn it was $20 per day. We were also looking forward to using the pool, only to find out it had been completely filled in, which was never mentioned anywhere on the website. Once we got to the room, things didn’t improve. The floors clearly hadn’t been cleaned, the toilet didn’t flush properly, the AC barely worked, and the TV was stuck on a tiny, low-resolution display. On top of that, the staff was unfriendly and the customer service was terrible the entire time. On our last night the power went out. When we asked the front desk what was happening, we were met with responses like “How would we know?” and “Dunno” when we asked when it might come back on. We had a 6-month-old puppy with us and couldn’t stay in a room with no AC or lights, so we booked another hotel that night. The next morning we returned to check out and asked about a partial refund. We were told it wasn’t their fault the power went out and that we had to contact the third-party service we booked through. In the end they only agreed to refund half a day. Do not book here. This was an awful experience and a complete waste of money. Honestly, I’d rather sleep in my car than stay here again. I am shocked they’re even open still. "

"Clean rooms, comfortable beds, beautiful river view, friendly staff! Our "go-to place" in Palatka!"

"Clean, good breakfast, close to everything. "

"No hot water in the am but good stay. "

"Excellent help from Jaime at the front desk. She's awesome!"

"Rooms were clean. Staff was excellent parking was great. The only drawback is I never received a receipt. Hotel said that hotel.com was going to send it but I never received."

"clean and friendly, isn't that enough! I will be staying again."

"The house location and surrounding area would have been ideal for a vacationUnfortunately, we encountered a few issues on our check in day and were unable to stay for our week of vacationWe found the house to be less than desirable due to the animal odor. The home needs to be professionally cleaned. The home itself is a very nice home.The pool needs to be power washed and the patio furniture needs cleaned. The backyard dock is also not as pictured. The dock railings are not in placeIt was decided between the host and I that we could not stay there and we left the property. "

"Yes"