6/10 (普通)
Eduardo、Long Beach
2024 年 6 月 6 日
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Idyllic, flora, fauna, several swimming pool, AC, nice room and even a mini mini zoo. Place isolated from main touristic zones, beaches beautiful and plenty of amenities. What was not idyllic at all was customer service; with the exception of Jose Luis, mgr; carlos, waiter; and two female waitresses.
Seems most employees were interested in micromanaging all aspects, and forget the goal of pleasing guests/tourists. For example:
Upon arrival from a long hot humid drive, we ended up at restaurant area before checking in. A waiter assisted us. My elderly mother (85), had pills to take. It had been 30 minutes since we had ordered and drinks which were bottled ones had not arrived. She remembered we had gatorades and she pulled it out to take her pills, a male waiter arrived with the meals and seeing her drink own, scolded her, saying: “you can’t drink your own here at the restaurant” as reprimanded children we all had to explain the reason. Late drinks, and only a zip to take pills, uncalled for.
Later on upon checking in, two male receptionists were cold and impersonal, I tried to negotiate with them an extra day, if a breakfast was provided early, as we were catching a flight at 8 in the am 1hour away airport and the breakfast should be included but customarily served at 7:30. The receptionist, a male with glasses and a skinny female would accommodate room but they were not open to arrangements for early breakfast or other option, even though we were asking with plenty of time.
Eduardo
2024 年 6 月に 1 泊滞在