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ホテル プエルト ヴァルデスの口コミ

4 out of 5
ホテル プエルト ヴァルデス
100 Calle Valdés, San Juan, San Juan

口コミ

9.0

とても素晴らしい

評価 10 - 291 件の口コミ中 191 件が非常に良い" "
評価 8 - 291 件の口コミ中 59 件が良い" "
評価 6 - 291 件の口コミ中 22 件が普通" "
評価 4 - 291 件の口コミ中 12 件が不満" "
評価 2 - 291 件の口コミ中 7 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Shalonda

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
N/A
2024 年 5 月に 4 泊滞在

6/10 (普通)

Lanai

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The place didnt look like the pictures
2024 年 5 月に 4 泊滞在

8/10 (良い)

PARVIZ

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location at the first look seems to be unsafe because of the big not good, maintained garage in front of the hotel but it is safe. The Restaurante was close. very friendly service people and clean room.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

TOMIKA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Maria Soledad

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, apartment had so many amenities. Loved it! Close to everything
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Melinda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really loved the property, the staff was so kind, and the terrace view was so cute! Uber drives from hotel were so affordable, but if you don’t mind walking, the walk into old San Juan is not bad at all!
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Sonia Maria

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to where I need to be
2024 年 5 月に 4 泊滞在

8/10 (良い)

Vincent

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Bathroom's hot water system needs to improve.
2024 年 4 月に 3 泊滞在

8/10 (良い)

Vincent

良かった点 : スタッフとサービス
Generally，not like I expected.

10/10 (非常に良い)

Elvin

良かった点 : 清潔度、スタッフとサービス
Great
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Ellese

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great time n the 24hr rooftop is amazing
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Andre

家族旅行
良かった点 : 清潔度、スタッフとサービス
We so appreciated the kindness of the staff, Joel,Joy, Viviana, & and really everyone was so kind!
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

Martin Jean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I really like the property, it was the perfect place to stay!
2024 年 4 月に 3 泊滞在
Joyからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Martin Jean, thank you for your review. We're very happy to hear you enjoyed your stay and found comfort in our accommodation. We strive to provide each guest with a memorable stay and are delighted by your wonderful review. Warm regards, Hotel Puerto Valdes

10/10 (非常に良い)

Jesse

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay definitely will stay again!!!
2024 年 4 月に 6 泊滞在
Joyからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you so much for taking the time to share your wonderful experience. We're thrilled to hear you enjoyed your stay and found comfort in our accommodation. Our staff looks forward to welcoming you back in the future! Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more special. Warm regards, Hotel Puerto Valdes

8/10 (良い)

richard

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Had free shuttle too Old San Juan, large apartment (about 500 sq ft), friendly helpful staff. Only problem someone was breaking tiles for flooring nearby at 4:30 am.
2024 年 4 月に 6 泊滞在
Joyからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Richard, thank you for sharing your concerns regarding the noise issues during your stay. We apologize for the inconvenience caused by the disturbances caused by the construction nearby. We understand the importance of a peaceful environment for our guests and are actively working on improving so this no longer is an issue. Warm Regards.

10/10 (非常に良い)

HENRY J

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在

8/10 (良い)

Odes

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is close to old San Juan and has a shuttle to and from.
2024 年 4 月に 2 泊滞在
Joyからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Guest, thank you so much for taking the time to share your experience. We are glad to hear you found comfort in our accommodation. Warm regards, Hotel Puerto Valdes

10/10 (非常に良い)

Nerleidy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Joyからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Nerleidy, thank you so much for taking the time to share your experience. Warm regards, Hotel Puerto Valdes

8/10 (良い)

Mariela

家族旅行
It was a beautiful suit But no one check of the room is clean or not I ask for towels nothing happen I ask to take the garage nothing happen
2024 年 4 月に 4 泊滞在
Joyからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Mariela, thank you for sharing your feedback. We always strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed to our team to ensure that such incidents are not repeated. We hope you give us a chance to redeem ourselves in the future. Warm regards, Hotel Puerto Valdes Management.

10/10 (非常に良い)

Wilmer

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 3 月に 4 泊滞在
Joyからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Wilmer, thank you so much for taking the time to share your experience. Warm regards, Hotel Puerto Valdes

10/10 (非常に良い)

Adriana

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone is so nice. And courteous. Great location.
2024 年 3 月に 4 泊滞在
Joyからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Adriana, thank you so much for taking the time to share your experience. We're thrilled to hear you enjoyed your stay and found comfort in our accommodation. We strive to provide each guest with a memorable stay and are delighted by your wonderful review. Our staff looks forward to welcoming you back in the future! Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more special. Warm regards, Hotel Puerto Valdes

10/10 (非常に良い)

Blake

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was amazingly comfortable and the staff was very accommodating and friendly. I wouldn’t recommend the breakfast but Tostados is right around the corner and is amazing.
2024 年 3 月に 4 泊滞在

4/10 (不満)

Damaris

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is located in a very unpleasant community. When the taxi driver dropped off my friend and I from the airport we were honestly hesistant to get off the van. There’s tagging right in front of the hotel, abandoned buildings and cleanliness in the area is very poor. The view to our balcony were tagged buildings and trash. I was honestly very, very disappointed especially since it’s not cheap. First of all, there was no phone in the room, only one mirror in the bathroom but unfortunately the power outlet didn’t work so it was hard to do our hair. If we had to call the front desk we had to use our personal phone. Also, the room only gets cleaned every other day. Not enough staff. The water pressure is not the greatest since its affected by the cruise ships according to staff. The cleanliness in the bathroom was very poor, noticing mold and bacteria which I think is unacceptable. Water bottles are not provided as courtesy to guests but instead sold for $2 each. Prior to assigning guests to a room, each room should be inspected throughly. The couch cushions looked dirty and when we sat down the cushions came forward. I also noticed sections of the laminate flooring coming off. I honestly do not recommend this hotel. Do your research prior and please stay somewhere else. Administration really needs to work on improvising the hotel in every aspect.
2024 年 3 月に 4 泊滞在

6/10 (普通)

CHRISTOPHER James

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The pictures were deceiving. The lobby was the nicest part about this place. We stayed 4 days- not once did anyone come clean, or give new sheets or towels. The walls need to be redone. The stick on floors need to be replaced- badly. Almost every night the wayer was cold and the water pressure was barely there. This morning the water came out very cold and the water was dripping out. Not a way to end the trip. Also the faucet/shower head was spraying out wasting water. The entire time we did not know, nor were we told the hotel had a shuttle. Each day we paid for an Uber to get to Old San Juan and the day before we left we saw the shuttle downstown and the guy driving recognized us. We stated we did not know they would shuttle us- he gave us the shuttle phone number and told us to call and he would pick us up. We called when ready to be told the driver did not have the phone and they had no way to contact him to pick us up. We walked back to see the shuttle driver sitting there pretending he just got there. The Wi-Fi was horrible; it kept kicking us off during movies.
2024 年 3 月に 3 泊滞在
General Manager Puerto Valdesからの返信 (投稿日 : 2024 年 3 月 28 日)
Hello Christopher, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with us. Your satisfaction is our top priority, and we're committed to addressing your concerns. We apologize for the inconvenience you faced and understand your frustration. Rest assured, we're actively investigating the issue you've raised to ensure it doesn't happen again in the future.

8/10 (良い)

pamela

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
super walkable location. We had a car for the first 24 hours and then none for 3 days
2024 年 3 月に 3 泊滞在

8/10 (良い)

Samantha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was a good hotel just the food they serve to us as breakfast was expired besides that it was good place
2024 年 3 月に 5 泊滞在

8/10 (良い)

Diane

良かった点 : 清潔度
2024 年 3 月に 4 泊滞在

8/10 (良い)

Linda Rose

2024 年 3 月に 3 泊滞在
Joyからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Linda Rose, thank you so much for taking the time to share your experience. Warm regards, Hotel Puerto Valdes

10/10 (非常に良い)

Delmeshia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Troy A.

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Appreciate the hospitality
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Ayaan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great size rooms, modern, a bit pricey and no towel refreshes or quality breakfast plus overpriced on-site restaurant but friendly staff and excellent suite.
2024 年 3 月に 4 泊滞在

8/10 (良い)

Di

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Parking was not an issue. Lobby smelled bleach all the time. Our room was spacious ay#9. Bedroom lights was half on and half out, need a fix. Free breakfast was fresh for half items and half are not with very limited items. Not many eaters. There’s free laundry diy which is great although the laundry area is not maintained well. There’s no recycling if you’re trying to be eco conscious. Staffs are friendly but most have no knowledge of tourist attractions. There was staff to check us in at midnight but no staff to check us out around 8am ish with a 10 minute wait, so we just left the room keys on counter and left. The location is 20 minutes walk to Old San Juan that saved us from the hassle of driving and parking. Overall we feel it’s a good place to stay.
2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

Richelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was so friendly and helpful. The steakhouse restaurant was wonderful and the staff and food there was top tier. Our room was beautiful and had a wonderful outside balcony. The only thing I would improve is the breakfast since it was lacking.
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

MANUEL GARDUNO

2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Luis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service, guys! Keep doing it like this.
2024 年 2 月に 2 泊滞在

4/10 (不満)

Jody Michael

家族旅行
気になった点 : スタッフとサービス、設備とサービス
I booked this hotel based on the 10/10 reviews. People need to pay more attention to the not so great reviews. They are more accurate. I would not stay at this hotel again. Pros: Walking distance to Old San Juan Spacious suite Cons: Surrounded by abondened run down buildings Breakfast was way below par We stayed six nights and only received housekeeping once We felt staff wasn't very welcoming Had possibly the worst room in this hotel - Room #1. Felt like you were in a cave. Only had a small high up window you couldn't see out of unless you stood on the sleeper sofa.
2024 年 2 月に 6 泊滞在

8/10 (良い)

Lynne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice staff, helpful and accommodating. Room was comfortable and clean. Terrible breakfast set up with not enough food for everyone, but there’s a lovely cafe a short walk away.
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Ginger

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved our stay, our room , the restaurant and staff. We normally stay in 2 different 5 star hotels in old San Juan but planning this to be our new home base when on island. This is more basic without some of the luxury trapping and without the extra expense.
2024 年 2 月に 2 泊滞在

8/10 (良い)

Jerry

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is a beautifully renovated, tastefully decorated boutique hotel, with exceptional food in the on-site restaurant. A shuttle was available for guests, although we did not take it, as we enjoy walking. (We also noted a bus stop right down the street.) Rooftop patio had wonderful views and a hot tub, with plenty of seating. TV offered many streaming services, but no local channels. We did experience some issues with lack of water pressure, but that was to be expected based on other reviews. If another room had been available, we would not have switched though, as we totally enjoyed our two balconies. Vinyl flooring was coming up in some areas, creating a trip hazard(but I was aware of this in advance, as I had read other reviews that mentioned it). It was nice to have a free breakfast, but it was just adequate, with attention to detail needed to make this on par with the rest of this wonderful establishment.
2024 年 2 月に 5 泊滞在

6/10 (普通)

Hanna

家族旅行
良かった点 : 客室の快適度
気になった点 : スタッフとサービス
Dårlig morgenmad
Fin beliggenhed i gåafstand fra den gamle by. Stor lejlighed men ingen dyner til sovesofaen, og da vi spurgte efter det fik vi et par lagner. Hotellet havde en dejlig tagterrasse men fitnessrummet var et lille glasbur i parkeringskælderen. Morgenmaden var dårlig. Tørt brød og ingen smør eller mælk til morgenmadsprodukterne
2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

TERESA

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 2 月に 2 泊滞在

8/10 (良い)

Sonia Maria

2024 年 2 月に 2 泊滞在

4/10 (不満)

Melissa

気になった点 : 施設のコンディションと設備

10/10 (非常に良い)

Lidiana Leon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exceptional experience the hospitality was unbelievable. Will stay here every time I come to Puerto Rico. The hotel offers a restaurant that is a hidden gem. A must go property
2024 年 2 月に 3 泊滞在

8/10 (良い)

Kathleen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very helpful staff
2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

Sonji Sharnell

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was the worst experience I've ever had.
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

carlos antonio

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a pleasure
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

Angel Ismael Palomares

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellente decoration
2024 年 1 月に 4 泊滞在

8/10 (良い)

Antonia monica

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Breakfast was cold even when we had got there early..
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Angelica Paola

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在