ロビー

シグニア バイ ヒルトン サンホセの口コミ

4 out of 5
シグニア バイ ヒルトン サンホセ
170 S Market Street, San Jose, CA

口コミ

8.8

非常に良い

評価 10 - 357 件の口コミ中 249 件が非常に良い" "
評価 8 - 357 件の口コミ中 44 件が良い" "
評価 6 - 357 件の口コミ中 29 件が普通" "
評価 4 - 357 件の口コミ中 19 件が不満" "
評価 2 - 357 件の口コミ中 16 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

SHINJI

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 10 月に 1 泊滞在

10/10 (非常に良い)

Alexander Christopher、Fort Lauderdale

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel staff is Aces! Rooms are always super clean. Food and bar is high class. Would recommend Signia in San Jose to anyone visiting the area.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Alexander,Thank you for your perfect rating and thoughtful recommendation. It was such a pleasure to welcome you back to Signia by Hilton San Jose. We work hard to meet expectations like yours, and we’re happy to hear our impeccable accommodations, hospitable team, and excellent amenities hit the mark for you. Take care, and know we look forward to your return!The Signia by Hilton San Jose Team

10/10 (非常に良い)

Danielle、Pheonix

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
After dark, it's not the safest area to walk around by yourself, but the bar and Robata restaurant is perfect.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Danielle,We appreciate receiving feedback on your recent Signia by Hilton San Jose stay. It's great that our central location and delectable on-site restaurants elevated your experience on our property! Understandably, there are valid safety concerns when leaving the hotel after dark. We take guest safety very seriously and provide various dining options so our guests don't have to leave to enjoy the mouthwatering meals they crave. Thank you again for your review. We can't wait to give you another fantastic experience when you return to San Jose!The Signia by Hilton San Jose Team

8/10 (良い)

Kristina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Everyone was REALLY nice and the hotel was mostly nice. Pros: we were here for a graduation and it was easily walkable, the valet service was spot on all the time and the room was a nice size. Cons: The shelf in our shower was barely hanging on, the coffee maker was dysfunctional and breakfast was pretty terrible. I will also note two things: 1. The bed was incredibly comfortable 2. Muhammed (at entrance) was WONDERFUL. He should get a raise!
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Kristina,Thank you for sharing your detailed feedback. We're glad you appreciated our friendly team, convenient location, and comfortable bed. Your positive remarks about the valet service and Muhammed's outstanding assistance are much appreciated. We're concerned about the issues with the shower shelf, coffee maker, and breakfast, and we'll take care of these as soon as possible. We look forward to welcoming you back for a more seamless stay in the future.The Signia by Hilton San Jose Team

10/10 (非常に良い)

Farnaz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

4/10 (不満)

Marcia

カップルで旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
A basically nice hotel with mediocre staff. Poor signage to direct to elevators and meeting rooms. Felt very stark inside, as no art on any of the large walls. The room was clean and the bed comfortable. But there was no hot water; it was just lukewarm. Not even a "sorry to hear that, just a "we'll let maintenance know". Would not return.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Marcia,Thank you for being our guest recently. While we appreciate you mentioning our clean and comfortable accommodations, we regret your disappointment with your stay. Your feedback will be shared internally to ensure any necessary adjustments are made promptly. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.The Signia by Hilton San Jose Team

10/10 (非常に良い)

katie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Kailyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and nice
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Kailyn,Thank you for your feedback! We're delighted to hear you enjoyed our accommodation. We look forward to welcoming you back soon for another pleasant stay.The Signia by Hilton San Jose Team

10/10 (非常に良い)

Kimberly

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very modern and smelled good
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Kimberly,Thank you for your short but sweet five-star review. We are delighted you enjoyed your time at Signia by Hilton San Jose and look forward to welcoming you back again soon.The Signia by Hilton San Jose Team

4/10 (不満)

Kristi

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Valet was prompt and attentive. All other staff especially the front desk was rude and unwilling to help me with a problem. The hotel was spacious and clean but there was very little signage or communication from staff regarding amenities and their locations, directions by elevators with room # or exit signs.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Kristi,Thank you for your recent stay and feedback. We are pleased to hear you had a good experience with our valet and found our hotel spacious and clean. That said, we apologize for any disappointment you felt during your stay with other staff and signage. It's our goal to provide a memorable experience at a great value, and we appreciate you sharing your thoughts. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.The Signia by Hilton San Jose Team

2/10 (非常に不満)

kim

気になった点 : スタッフとサービス
2024 年 5 月に 3 泊滞在

8/10 (良い)

Kate

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's spacious.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Kate,Thank you for sharing your thoughts with us. We are glad that you appreciated our spacious accommodations. It was a pleasure to have you as a guest, and we look forward to welcoming you back.The Signia by Hilton San Jose Team

6/10 (普通)

Ubaldo

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

David、Modesto

良かった点 : 設備とサービス、施設のコンディションと設備
Great place
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear David,Thank you for being our guest at Signia by Hilton San Jose. We trust you had a great stay at our hotel! Our team hopes to welcome you back soon. The Signia by Hilton San Jose Team

10/10 (非常に良い)

Hernan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Sharron

出張
良かった点 : 清潔度、スタッフとサービス
Hotel lobby clean. Shower clogged up with first shower
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Sharron,Thank you for the five-star review! We're so pleased you enjoyed our bold and clean facilities. We also appreciate your feedback, which will help us improve the experience of future guests. We hope you'll visit us again soon.The Signia by Hilton San Jose Team

6/10 (普通)

Ari

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在

4/10 (不満)

Brian

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
The shower needs to be gutted and replaced. The television did not work. Safe was locked when we arrived, called for assistance which showed up two and a half hours later. Furniture is old and cracked. Bed was not on the frame correctly. This is a very poor room was way overpriced. The food in their "bar" was excellent.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Brian,Guest feedback is always appreciated and welcome, so thank you for taking the time to share your comments. It's always our goal to provide all our guests with an excellent and comfortable stay, and we apologize for dropping the ball for you on this occasion. Rest assured, your remarks will be discussed internally so that we can use this as a training tool and prevent this from occurring again. Many travelers choose to stay with us year after year, and we'd be grateful for the opportunity to host you again to show you what keeps them coming back.The Signia by Hilton San Jose Team

10/10 (非常に良い)

Rebecca

2024 年 4 月に 1 泊滞在

8/10 (良い)

Matt

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
wewfwc
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Matt,Thank you for being our guest at Signia by Hilton San Jose. We trust you had a comfortable and relaxing stay. It would be our pleasure to welcome you again next time you travel to San Jose.The Signia by Hilton San Jose Team

10/10 (非常に良い)

Rodolfo

良かった点 : 設備とサービス
Easy access to church and around main downtown . Clean and big rooms. Pleasant staff from desk to velet parking .
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Rodolfo,We're delighted to learn that our convenient location made it easy for you to access the church and navigate downtown. We're also glad you appreciated the comfort, cleanliness, and spaciousness of our rooms. It's gratifying to hear that our team provided you with a pleasant experience, and we eagerly await your next enjoyable stay.The Signia by Hilton San Jose Team

4/10 (不満)

Jennilyn

カップルで旅行
Although I booked a room with a city/Mountain View, they initially checked me into the third floor with absolutely no view except the opposing building. Hotel is OK otherwise but nothing to write home about.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Jennilyn,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret that you were unsatisfied with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. If you have any suggestions for ways we can elevate our guest experience otherwise, please don't hesitate to reach out to us offline. We hope you enjoyed your time here, and we'd be delighted to welcome you back next time you're in San Jose.The Signia by Hilton San Jose Team

10/10 (非常に良い)

mackenzie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Brittany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

8/10 (良い)

Laura

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay. Pet friendly. Gave us late checkout. Just overall, great place to stay. Cool atmosphere. Able to walk to SJSU for weekend class.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Laura,It's always a pleasure hearing from our guests. We're glad our pet-friendly, convenient accommodations impressed you, and we look forward to your next visit.The Signia by Hilton San Jose Team

10/10 (非常に良い)

rosario

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
When I check in they didn’t mention about the parking so I paid 40.00 dollars extra on my way out
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Rosario,Thank you for choosing Signia by Hilton San Jose and for sharing your feedback. While it was a pleasure to have you as our guest we are sorry you were unaware of the parking fee. Please know that our fee is listed on our website. Most full-service hotels charge for parking in this market and we are competitively priced. We hope that otherwise you had a wonderful stay and we look forward to welcoming you back any time you're heading back in our direction.The Signia by Hilton San Jose Team

10/10 (非常に良い)

Mimi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice staff. Convenient location. Washcloths.
2024 年 3 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Mimi,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Signia by Hilton San Jose!The Signia by Hilton San Jose Team

10/10 (非常に良い)

Juan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lo mejor de lo mejor gracias
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Juan,It is an honor to read your review, and it was a pleasure to host you. To see that our hotel has earned us the title of "the best" solidifies our team's commitment to delivering an elevated experience to all our guests. Thank you, and we look forward to welcoming you back and continue meeting all your expectations. The Signia by Hilton San Jose Team

10/10 (非常に良い)

Mary

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Jose

カップルで旅行
Aurora was great and super professional. 5 stars
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Jose,Thank you for your review and for giving us a perfect rating! Aurora will be pleased her hospitality left such a great impression on you, and we'll be sure to share your compliments. It was a pleasure having you here, and we hope you return soon.The Signia by Hilton San Jose Team

10/10 (非常に良い)

Jerome

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
convenient
2024 年 2 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Jerome,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we're thrilled our convenient location suited your needs well. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.The Signia by Hilton San Jose Team

10/10 (非常に良い)

Catherine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel exceeded our expectations. It was gorgeous inside, good dining options, BIG room & bathroom. We walked to several great restaurants and bars. We walked down the street to the Westin Hotel and realized how our hotel was 5 star compared to that!
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Catherine, What a delightful review! Thank you for sharing it. We're always happy to hear when we exceed a guest's expectations, so we're glad our beautiful property, superb location, and spacious rooms made for a memorable stay. We appreciate your five-star rating and look forward to welcoming you back the next time you're in the area!The Signia by Hilton San Jose Team

10/10 (非常に良い)

Kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在

8/10 (良い)

Rebekah

2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Aileen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Jocelyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk staff was very helpful and welcoming. The hotel is walking distance to a lot of restaurants and venues, it’s a good location. Room was very spacious and overall a good experience
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Jocelyn,We're delighted you enjoyed your stay at Signia by Hilton San Jose! It's great to know that our walkable location, spacious rooms, and helpful staff impressed you. The next time you're in the area, we welcome you to stay with us again.The Signia by Hilton San Jose Team

8/10 (良い)

Christopher

家族旅行
We had a lovely stay, great location, food and vibe at the bar is lovely, room was spotless Only hiccup was we were having issues with the shower that were not addressed Would definitely stay there again and recommend to others
2024 年 2 月に 8 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Christopher,Thank you for staying with us and for your review. We appreciate your kind words regarding our ideal location, delicious food, and clean accommodations. Please accept our apologies for any issue you experienced with the shower. Our maintenance team will work to correct any problems. Again, thanks for your feedback, and we look forward to seeing you the next time you are in San Jose.The Signia by Hilton San Jose Team

6/10 (普通)

Tamara

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
My Experience
I’ve always wanted to stay here and finally got my chance. We checked in just fine but when we got to our room the toilet wouldn’t flush. They sent someone up to fix it, apparently the first guy couldn’t fix it so they sent someone else. We were stuck in our room waiting for this toilet to get fixed and didn’t get to go out and experience the nightlife. Finally after about a hour the tech said he was going to move us to another room. By then it was almost midnight and we were tired, didn’t get to enjoy downtown San Jose like we originally planned. Staff was friendly just not happy about my experience.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Tamara,Though we are glad you appreciated our friendly staff, we regret that other aspects of your visit fell below your expectations. Please accept our sincere apologies for the inconvenience you encountered with the toilet in your room. Rest assured, your feedback is valued and will be shared with the respective teams as we ensure we uphold our high-quality values across the board. Down the line, we hope to welcome you back for the comfortable, seamless visit we are known for.The Signia by Hilton San Jose Team

10/10 (非常に良い)

Matthew

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice and clean hotel
The hotel is really nice. We felt very pampered even though we were there for just one night. Bartender, Tee, was very hospitable. She could make conversation with anyone at the bar. Hotel room was really clean. Although we forgot to take advantage of the complimentary tea and coffee, it was nice that it was there for us.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 14 日)
We are honored to receive your compliments on our hospitality and amenities, as well as to receive a perfect rating. Thank you for choosing Signia by Hilton San Jose for your accommodations. It would be a pleasure to welcome you back anytime you visit San Jose in the future. The Signia by Hilton San Jose Team

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

4/10 (不満)

Corinne、Mosinee

家族旅行, グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Very uncomfortable & cold hotel to stay. The worst was the automatic light switches, which had no “off” button in the bathroom. Glaring, prison-like” lights would blaze on - 24 hours day. And most ppl have to use the bathroom at least in the night. There were hardly any towels either; so my husband and I had to share a bath towel the first morning. Since no one answered the phone at the Frint Desk.
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Corinne,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in our accommodations or amenities during your visit. Our team is dedicated to ensuring every guest has a comfortable stay, so we'll be sure to discuss all of your comments internally and make improvements where necessary. Please consider coming back to join us again soon. The Signia by Hilton San Jose Team

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Juan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Rosamaria

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Conference
Amazing stay in a beautiful room! Great place to stay and have a conference!
2024 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Rosamaria,Thank you for your compliments on our beautiful property. We're glad you enjoyed your stay, and we look forward to seeing you again at Signia by Hilton San Jose!The Signia by Hilton San Jose Team

10/10 (非常に良い)

Mark

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Fred

2024 年 1 月に 7 泊滞在

10/10 (非常に良い)

toan

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Trae

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

8/10 (良い)

Jodie

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
2024 年 1 月に 1 泊滞在