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ホテル アルタ ラス パロマスの口コミ

4 out of 5
ホテル アルタ ラス パロマス
Alto de las Palomas, Santa Ana, San Jose

口コミ

9.0

とても素晴らしい

評価 10 - 419 件の口コミ中 270 件が非常に良い" "
評価 8 - 419 件の口コミ中 92 件が良い" "
評価 6 - 419 件の口コミ中 32 件が普通" "
評価 4 - 419 件の口コミ中 16 件が不満" "
評価 2 - 419 件の口コミ中 9 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Taylor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property. Great location with a view. Close enough to airport and Antonio is fantastic. Ask for him and you’re all set!
2024 年 4 月に 2 泊滞在

4/10 (不満)

Marcel

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
All was great, staff was nice, property is beautiful, the AC was not working and that really makes the experience uncomfortable. Also the rooms are a bit outdated.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The design of the interior is beautiful and unique
2024 年 4 月に 1 泊滞在
María José Solanoからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Brian, thank you very much for staying with us and for your comments hope that you can visit us soon.Regards

10/10 (非常に良い)

Almut

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Arriving in this gorgeous sanctuary of a hotel after a long day on the road was most refreshing, nourishing and exceeded my expectations. The warm welcome with juice and face towel, the service, the staff, the beautiful facility, everything was amazing and like a rejuvenating oasis after the dust of the road. Would definitely book again.
2024 年 4 月に 1 泊滞在
María José Solanoからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Almut, thank you very much for staying with us and for your comments hope that you can visit us soon.Regards

10/10 (非常に良い)

Noemie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were super kind and helpful. Quiet and seemed in nature even though we were in the city. Nice breeze coming in the rooms. Delicious food always accessible. Gracias ☺️
2024 年 4 月に 4 泊滞在

6/10 (普通)

Rachel

家族旅行, グループ旅行
良かった点 : スタッフとサービス
The air conditioning was broken for our 5 night stay and we weren’t informed until after check in. It was very warm during our stay and we had a wedding to attend off site. Getting ready in the hot afternoon was unpleasant and the nights were uncomfortable. They did not offer us any type of refund and we were not able to switch hotels. You just expect more from a luxury hotel. I’m giving three stars because the restaurant staff were lovely.
2024 年 3 月に 5 泊滞在

4/10 (不満)

Abigail

カップルで旅行, グループ旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Myself, my wife, and another couple booked the Alta Hotel for a recent stay. We were traveling to Costa Rica for a friends wedding, and we chose the Alta Hotel based on the good reviews, beautiful photos, and its location. There were other more affordable options in the area, but I didn't mind paying more for a really nice hotel. After we checked in and signed everything, we were told that the air conditioning in the entire hotel was broken, and could not be fixed. I totally understand that things happen, however I feel like the hotel should have warned us of this issue before arriving in Costa Rica. We would have not stayed here if we had known ahead of time. I do feel like the fair thing to do would have to given us a partial refund as we did pay a lot of money to stay here. They had a fan in the room, but that did not do much. The entire stay the room was hot and humid. We had a balcony which was nice, but if left open during the day made the room even hotter. The hotel would not give us a refund. They did give us free breakfast for our stay which was nice, but I do still feel like we should have not had to pay as much for our stay due to this problem. It made getting ready for the wedding and sleeping every night very uncomfortable. The room was also not very clean upon check in, however the housekeeping team did do a great job everyday touching it up. The best part of the hotel is the restaurant and staff there. I will leave a separate good review for them.
2024 年 3 月に 5 泊滞在

8/10 (良い)

Isabelle、Tamarindo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I go to this hotel often, it is beautiful with awesome views, peaceful and quiet. Recently they have problem with the AC system, it has not been working for a few weeks in the entire hotel. I hope they can fix it soon because it gets pretty hot in the day - however, it is cooler at night so we can sleep well with doors open (with screens).
2024 年 3 月に 1 泊滞在
María José Solanoからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Isabelle,Thank you very much for your comments that helps us to improve our service, we are working very hard on fixing the Ac. Hope you an visit us soon again.

10/10 (非常に良い)

PENNIE

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A picturesque, classy and characterful hotel. We found the lovingly restored building and grounds very charming and relaxing. The location is near good shops, eating options (although the hotel food was also excellent) and amenities, yet tucked away on a nice breezy hill overlooking the city. Super welcoming and homely atmosphere. We will be back!
2024 年 3 月に 2 泊滞在
María José Solanoからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Pennie,Thank you very much for staying with us, and for such a good comments we are more than happy to welcome you back soon!

8/10 (良い)

Larry

家族旅行
良かった点 : 清潔度、スタッフとサービス
This is a really nice hotel with friendly staff. The rooms are nice and comfortable but somewhat dated and not always in perfect working order.
2024 年 3 月に 3 泊滞在
María José Solanoからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Larry,Thank you for staying with us, we are more than happy to see you see your comments that is very important for us to improve everyday.Hope we can see you soon!

4/10 (不満)

Anthony

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Disappointing in every single aspect of hotel services. A/C out, silly fan option provided little relief from tropical summer heat. Food, mediocre and over priced, including a suprising $8 fee for room service! Staff, helpless and clueless. Sauna door doesn't close, so sauna doesn't heat properly. No clean towels available at pool. We are local. We have stayed here many times in the past. We will not return
2024 年 3 月に 1 泊滞在
María José Solanoからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear AnthonyThank you very much for your comment, we always take suggestions and comments from our customers to improve in every aspect. We are working hard to get the air conditioning working again but being such a large equipment it has been very difficult for us to bring spare parts from outside. We are always available to provide the best service

8/10 (良い)

EMILIO、Atenas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our stay; the hotel looks nice, and the personnel is friendly and nice. We didn't like that there was no A/C in the hotel, it was not working and the weather was hot.
2024 年 3 月に 1 泊滞在
María José Solanoからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Emilio,Thank you very much for your comment, we always take suggestions and comments from our customers to improve in every aspect. We are working hard to get the air conditioning working again but being such a large equipment it has been very difficult for us to bring spare parts from outside. We are always available to provide the best service

10/10 (非常に良い)

Victoria

2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Cindy

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

10/10 (非常に良い)

Brian、Wauconda

2024 年 3 月に 1 泊滞在

8/10 (良い)

Andrew、Denver

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

8/10 (良い)

Luz Yaneli

良かった点 : 設備とサービス、施設のコンディションと設備
Hermosa vista y buena atención
2024 年 3 月に 1 泊滞在
María José Solanoからの返信 (投稿日 : 2024 年 3 月 24 日)
Estimada Luz,Muchas gracias por visitarnos y por sus comentarios siempre los tomamos mucho en cuenta para mejorar en todos los aspectos. Esperamos que nos visiten pronto

8/10 (良い)

Tatiana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El trato del personal destaca por su amabilidad. En la habitación el aire acondicionado no funcionaba bien y aunque tenían un aire portátil, no es lo que se espera de un hotel de este nivel.
2024 年 3 月に 1 泊滞在
María José Solanoからの返信 (投稿日 : 2024 年 3 月 24 日)
Estimada Tatiana,Muchas gracias por sus comentarios, siempre nos ayudan a mejorar en todos los aspectos. Estamos trabajando fuertemente para reparar el equipo del aire acondicionado pero al ser un equipo tan grande hemos tenido algunos atrasos con traer los repuestos del exterior. Siempre estamos a la orden para proveer el mejor servicio.

10/10 (非常に良い)

Esteban

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

ROGER

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No servía el aire acondicionado pero llegamos a un acuerdo y en realidad muy bien . La comida espectacular mis felicitaciones al chef . Antonio el bartender muy amable .
2024 年 2 月に 1 泊滞在
María José Solanoからの返信 (投稿日 : 2024 年 3 月 24 日)
Estimado Roger,Muchas gracias por visitarnos y por sus comentarios, siempre nos ayudan a mejorar en todos los aspectos. Estamos trabajando fuertemente en cambios y con nuestro nuevo chef estamos logrando un nivel más alto en nuestra comida. Esperamos que nos puedan visitar muy pronto.

10/10 (非常に良い)

Manfred

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Francois

2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Isabelle、Tamarindo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place, amazing views from 4th and 5th floor.
2024 年 2 月に 1 泊滞在
María José Solanoからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Isabelle,Thank you very much for staying with us and thank you for your great comments. Hope you can visit us soon again.

4/10 (不満)

Jamie

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Buyer beware! I paid full price for a 5 night stay and when my wife and I arrived we were told the air conditioning was out and that it was being worked on. This was a lie! The ac never worked the entire duration of our stay. I walked the property and never saw anyone working inside or out. The nights were somewhat cool with a breeze but the direction of the wind was never in our favor. We peeled off our clothes every night due to this. When I asked for a discount the front desk clerk went to the manager, who didn't come out to talk to me and offered only a 10 percent discount on my laundry bill. Alta Hotel had me pay a premium for a second rate stay. Totally unacceptable and it will never happen again.
2024 年 2 月に 5 泊滞在

10/10 (非常に良い)

Nadia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice old fashioned Spanish style hotel.
2023 年 12 月に 3 泊滞在
María José Solanoからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Nadia,Thank you very much for staying with us and for your comments hope you can visit us soon again.

10/10 (非常に良い)

Joy

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Albert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very chic and romantic.
2023 年 12 月に 5 泊滞在

10/10 (非常に良い)

Andrew

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Randy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 7 泊滞在

8/10 (良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The only thing I would change is that they don’t clean your room unless it’s asked and the shower door wouldn’t close so every time single time you showered, the bathroom would flood
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Natalia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely place
We staying in the same hotel before we like the natural spirit looks feels friendly people nice food and staff was amazing
2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

Isabella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely!
Beautiful small hotel in a wonderful area. The rooms have a lovely balcony with beautiful views of the valley. It's so nice to sleep with the balcony doors completely open and listen to nature. Service was very on point and friendly. Restaurant is very good. Definitely recommend!
2023 年 11 月に 2 泊滞在
María José Solanoからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Isabella,Thank you very much for visiting us, we are very happy that you had such an amazing experience.Hope you can come again soon!Regards

10/10 (非常に良い)

Kathia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muchas gracias Muy amables
2023 年 10 月に 1 泊滞在

8/10 (良い)

Wesley

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 8 月に 2 泊滞在

8/10 (良い)

Brandi

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Beautiful but needs a new chef
This hotel is so beautiful and unique I love it so much. Unfortunately the food was absolutely dreadful and giggle over priced. It was if their chef wasn’t in. Even breakfast had issues with rancid butter. It was so disappointing. The other issue is their online menu prices are significantly less than what the pricing is when you arrive.
2023 年 8 月に 1 泊滞在
María José Solanoからの返信 (投稿日 : 2023 年 8 月 27 日)
Dear BrandiThank you very much for choosing us for your stay, we appreciate your comments as they help us improve and grow, we are making changes so that our clients live the Alta experience and thus meet their expectations.

10/10 (非常に良い)

Ashayla

The place looked just as the pictures. The staff was great especially in the restaurant. I enjoyed the food and view. 15/10. Definitely would stay there a million times again
2023 年 8 月に 3 泊滞在
María José Solanoからの返信 (投稿日 : 2023 年 8 月 27 日)
Dear Ashayla thank you for your comments we are very happy that your stayed was so great. Hope that you can visit us soon.Regards

10/10 (非常に良い)

Denise

2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Latoya Michelle

2023 年 7 月に 5 泊滞在

10/10 (非常に良い)

Jim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Couldn’t have asked for a better experience during my stay here. The staff and service was the best I have ever experienced. Specifically, my brother Martin. Had great conversations. Loved it all. I highly recommend this hotel, nothing but positive vibes here. Until next time. Pura Vida.
2023 年 7 月に 8 泊滞在
María José Solanoからの返信 (投稿日 : 2023 年 8 月 18 日)
Dear Jim thank you for such a nice comments we hope that you can visit us soon!Pura Vida!

8/10 (良い)

Andrea

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Joshua

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pretty much liked everything about this beautiful hotel
2023 年 7 月に 2 泊滞在

8/10 (良い)

peter

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Yasmyne

2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Jon

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Michael

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Mario

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 6 泊滞在

10/10 (非常に良い)

Jon

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great short stay at a nice property.
Great experience over all. Room was clean and comfortable. The room did have AC, but it did not cool well. That said, the screened patio doors allowed us to stay cool with the very pleasant night air. The restaurant was good, and the wait staff were very friendly and attentive. The best experience was the efforts the staff went to in order to provide breakfast. We were a party of eight, and had a pickup time of 7:00am to travel to our next destination. As the restaurant did not open for breakfast until 7:00am, the front desk staff went far above and beyond our expectations to work with the restaurant to put together takeaway breakfast boxes for all eight of us! Really unexpected, and very much appreciated! The overall service is unbeatable.
Night view from our balcony
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Gregory

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a nice hotel mini-resort. We enjoyed being there. The balcony overlooked San Jose with really cool views. Definitely recommend. It is not the big ostentatious Marriott complex. It is cozy, nice, comfortable and beautiful.
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Berta、Mnagua

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
el edificio es bellisimo, todo el personal brinda una atencion muy personalizada y amable, las vistas son increibles , la comida es excelente
2023 年 4 月に 2 泊滞在

10/10 (非常に良い)

JEFFREY

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The property is absolutely stunning and the staff is the best ever. Although the broken A/C is a deal breaker for us. We were fortunate to be there before it was super hot but still uncomfortable
2023 年 4 月に 5 泊滞在