施設からの眺望
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ヒルトン バケーション クラブ カボ アズール ロス カボスの口コミ

4.5 out of 5
ヒルトン バケーション クラブ カボ アズール ロス カボス
Paseo Malecon S/N, Lote 11 Fonatur, San José del Cabo, BCS

口コミ

9.0

とても素晴らしい

評価 10 - 1001 件の口コミ中 730 件が非常に良い" "
評価 8 - 1001 件の口コミ中 125 件が良い" "
評価 6 - 1001 件の口コミ中 65 件が普通" "
評価 4 - 1001 件の口コミ中 34 件が不満" "
評価 2 - 1001 件の口コミ中 47 件が非常に不満" "

9.8/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Michael

家族旅行
良かった点 : 設備とサービス
This is a very nice resort. The staff is great. The biggest downside is the price of the food and drinks.
2024 年 5 月に 5 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for sharing your feedback, We will share your comments with the Restaurants Team. Our team remains available to go over any question you might still have. Please do not hesitate to reach us at anytime!

10/10 (非常に良い)

Claudia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing
2024 年 5 月に 7 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 26 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Norberto

2024 年 5 月に 1 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 26 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 26 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Stephanie Amara、San Diego

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was excellent! Service was outstanding
2024 年 5 月に 4 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for this outstanding rating and feedback! We hope to welcome you again soon.

10/10 (非常に良い)

Yuji、Gardena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 26 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Janelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect for family vacations. Great overall experience.
2024 年 5 月に 2 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for sharing your rating Mrs. Janelle, we look forward to welcome you back!

6/10 (普通)

Latashia

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
While several of the staff were pleasant and quite lovely, the property itself (Hilton Cabo Azul) doesn't do much to encourage or incentivize potential customers or timeshare ownership. I requested bottled water and was immediately to "no, we don't provide or offer complimentary water." Further, pool staff refused to bring tap water and ice but stated we could only purchase bottled water.
2024 年 5 月に 3 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future.

10/10 (非常に良い)

Kyatana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My first time at a Hilton Vacation Club. The property was gorgeous and picturesque. I will be going back!
2024 年 5 月に 3 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 22 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Trisha、Tustin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic resort! Super clean. Staff was friendly and super fast to help. Wish this resort had more dining options. However, you can walk just across the street to some restaurants. Restaurants at the resort are super expensive, same as many other restaurants in Cabo. Poolside drinks and food are also very expensive. We ordered a bottle of Mionetto prosecco at the pool and paid nearly $100! (Which is normally less that a $20 bottle of prosecco). You’re not allowed to bring your own drinks / snacks to the pool either. We brought our own bottle of water and was told by the staff we couldn’t do that, so they do enforce it.
2024 年 5 月に 5 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 22 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Ryan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, great gym and quiet for Cabo. Kids club and pool were great.
2024 年 5 月に 5 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 22 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Naraleen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We can’t be more thankful for the attentive staff and the delicious food. I can’t wait to return soon!
2024 年 2 月に 5 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 20 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Patrick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Only improvement would be to get the gym into an area with more windows and outside exposure. It’s like you are in a cave
2024 年 5 月に 7 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 22 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

LAURA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The resort was amazing!
2024 年 5 月に 4 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 20 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

8/10 (良い)

Jelette

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is beautiful. We were offered a shot upon check in. They should also offer champagne or wine for those who do not drink tequila. The restaurants are nice but the food and alcohol was not great. I rate the food a 2. Breakfast should be included. Or maybe 1 day breakfast included. That’s the only reason for the 4 stars. We ate Breakfast offsite. The penthouse was as expected and was exactly what we needed for a party of 5. Literally everything else was a dream. Service was wonderful. Bladimiro was always on time and very nice. I would stay again with the understanding that eating off site is the better option.
2024 年 5 月に 4 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 20 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Charles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay!
2024 年 5 月に 3 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 20 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Heath

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A great week stay at Cabo Azul. I cannot say enough about the outstanding service we received the entire week.
2024 年 5 月に 7 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 20 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Tim

Great setting and restaurants
2024 年 5 月に 3 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you Mr. Tim!

2/10 (非常に不満)

Jodi

良かった点 : 清潔度
気になった点 : スタッフとサービス
We got the worst room next to the air conditioner and the view of a wall of the resort next door. I asked to moved but was told they are busy and it is pretty empty. Never coming Back to this resort.
2024 年 5 月に 1 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 5 月 16 日)
We're sorry to hear about your rating Mrs. Jodi, thank you for sharing.

10/10 (非常に良い)

Barbara G、Grants Pass

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My kids and I have been coming here for years. 5 times so far.
2024 年 5 月に 7 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 14 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location at its best. It’s not for price conscious people
2024 年 4 月に 4 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 12 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Erica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 12 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

8/10 (良い)

Allen、Dacula

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I didn't think the bar drinks warranted the high price they asked. Too expensive! At check out I was fine to pay our consumables charged to our room. However, there were unexplained taxes, sewage use from the city, and many other items that could not be explained to me. I want to have all of that expense up front and paid when I book the room. Very disappointing.
2024 年 5 月に 6 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for sharing Mr. Allen, We will review your suggestions with the Restaurants Team. Please note that all of the reservation terms and taxes are disclosed on your confirmation letter. Our Team Remains available to go over any question you might still have. Please do not hesitate to reach us at anytime!

10/10 (非常に良い)

Angelina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 4 月に 4 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 7 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

8/10 (良い)

Steven、Tualatin

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 4 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for sharing your rating Mr. Steven.

8/10 (良い)

Beau

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is absolutely beautiful and the staff is so nice, friendly and helpful. The food was good at all of the restaurants. The pools were beautiful and water was good temperature. My only compliant would be the lack of drinking water available. To buy bottled water was so expensive and they didn’t have filtered refill stations available.
2024 年 5 月に 4 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 (非常に良い)

Robin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 7 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Vanessa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在

8/10 (良い)

Stefanie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property itself was gorgeous as were the accommodations. The locations is too far from medano beach and Cabo activities, but if you’re interested in staying on resort by the pool this is perfect. The one big downside is the pool chair situation. Chairs were full by 6am. Cabanas are first come first serve and to have to wake up early on vacation and save chairs is absolutely absurd. There are signs posted everywhere that chairs are not to be saved for longer than 30 minutes, but clearly the property does not enforce that at all. Even getting there at seven chairs were all full. All in all, it was a beautiful resort that we stayed out with a large group of people for a birthday however, next time I will stay closer to town at our regular resort. Also, the demographic was definitely for a senior crowd.
2024 年 4 月に 3 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future.

10/10 (非常に良い)

Maria Teresa

良かった点 : 設備とサービス
La decoración
2024 年 2 月に 4 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 3 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

4/10 (不満)

Michelle、Snoqualmie

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The property is beautiful! The service was sadly terrible! One example they wanted to charge $5 for a slice of onion for my son’s cheeseburger! Front desk was very unhelpful! It was disappointing
2024 年 4 月に 2 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
We are sorry to hear about your experience Mrs. Michelle, please note that we'll share your comments with the team for improvement.

8/10 (良い)

Gerry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was great
2024 年 4 月に 8 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 4 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

6/10 (普通)

Raffi

良かった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 (非常に良い)

Rosa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect
2024 年 4 月に 3 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you Mrs. Rosa!

10/10 (非常に良い)

Trifon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
great
2024 年 2 月に 4 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 3 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Irene

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was lovely. It had ambience but was not overly crowded. The service and personnel were exceptional. They quickly addressed all our needs.
2024 年 4 月に 4 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
We are very happy to hear that you enjoyed your getaway! Thank you for sharing your rating and feedback.

10/10 (非常に良い)

Andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very relaxing and laid back atmosphere.
2024 年 3 月に 7 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 4 月 29 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

8/10 (良い)

Susan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful, roomy, good service excluding front desk check in process..not truthful about fees and not good about notifying when room is available.
2024 年 4 月に 7 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future.

6/10 (普通)

Mark

グループ旅行
Everything is way over priced and the food is super limited. 2 medium regular coffees and a pastry will run you over 30 bucks. If you want good food for a fraction of the cost, you will have to walk across the street.
2024 年 4 月に 3 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future.

8/10 (良い)

Danielle

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was absolutely amazing from arrival to departure. The grounds are beautful and there are daily evidences of the attention to detail and cleanliness the staff takes to make it so. My room was comfortable and well-appointed. (junior 1, pool view) I am generally not a large resort type of traveler as my preference is for more boutique stays but I can honestly say I really enjoyed my stay here and would gladly return and recommend. I don't like the large crowds of folks and it can be challenging to find that perfect pool/beach chair due to the heavy traffic but a relatively small price to pay. I did wish the beach was swimmable. It's located on that part of the beach where it's restricted so you only walk on the beach or enjoy the view from your chair. Even setting up on the beach is not practical due to the heat and lack of umbrellas. All in all, I still rank it high on the resort scale. I'm already missing my time there.
2024 年 4 月に 4 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 (非常に良い)

PATTI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The people that work here are what make it. Service was extraordinary! Yes the restaurants are expensive, as expected this day and age. We enjoyed everything. Just wish the trip was longer!
2024 年 4 月に 4 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 4 月 28 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Monique

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the location and the hotel. Everything was so nice and clean. Will definitely return.
2024 年 4 月に 2 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 4 月 27 日)
We are enchanted with your rating and comments, thank you Mrs. Monique!

10/10 (非常に良い)

Tessa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stunning resort with fantastic facilities and the staff are so friendly and helpful
2024 年 4 月に 5 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for the lovely comments Mrs. Tessa!

10/10 (非常に良い)

Calvin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms were great, the cost of food and drinks was very expensive, the $44 hamburger was of poor quality and very dry. The staff was very friendly and professional at the front desk. Don’t believe it when you are told tax and fees are included. They charge an additional $165 a day when you check in.
2024 年 4 月に 3 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for leaving your feedback Mr. Calvin, please note that all the fees and reservation conditions are described on your confirmation letter. Our team remains at your kind disposition. Sincerely,

10/10 (非常に良い)

Chrystal

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 4 月に 1 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you Mrs. Chrystal!

10/10 (非常に良い)

Tim

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful setting. Restaurants very good. Walkable activities
2024 年 4 月に 1 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you Mr. Tim! Looking forward to welcome you back.

10/10 (非常に良い)

Jade

2024 年 4 月に 1 泊滞在
Liliana Jimenezからの返信 (投稿日 : 2024 年 5 月 12 日)
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 (非常に良い)

Alisha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love staying here every time we’re in Cabo. The pool side experience is awesome
2024 年 3 月に 3 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you Mrs. Alisha! We hope to welcome you back soon.

8/10 (良い)

Jen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our fourth time at this resort and always have had an amazing experience. My ONLY complaint was that this property happened to be fully booked and people were coming down at 4:30 in the morning to save chairs and not showing up until noon to use them. In order to get a chair at the pool all week we had to be down there by 6am at the latest. Some people saved chairs that were never used and people were searching for places to sit. We were in our chairs by 7am every day and I think they need to police this more and if people don't come down they remove their stuff and give it to someone else.
2024 年 3 月に 8 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Mrs. Jen, Thank you for sharing your feedback, we will share this with our team who is actively working in to enforce the Pool Regulations with our Members and Guests. We hope you had a great time and will be looking forward to welcome you back soon!

10/10 (非常に良い)

Glenda、Elk Grove

2024 年 3 月に 6 泊滞在
Sébastien Arnaud - General Manager からの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for your rating Mrs. Glenda!