ロビー

ワーウィック サンフランシスコの口コミ

4 out of 5
ワーウィック サンフランシスコ
490 Geary St, San Francisco, CA

口コミ

8.0

とても良い

評価 10 - 1003 件の口コミ中 438 件が非常に良い" "
評価 8 - 1003 件の口コミ中 319 件が良い" "
評価 6 - 1003 件の口コミ中 117 件が普通" "
評価 4 - 1003 件の口コミ中 66 件が不満" "
評価 2 - 1003 件の口コミ中 63 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.4/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

??

2023 年 9 月に 1 泊滞在
Roberto Aguirreからの返信 (投稿日 : 2023 年 9 月 30 日)
Thank you for staying at the Warwick San Francisco and for your review, We are glad to see that you enjoyed your stay with us. We hope to see you again in the future and hope that you have a great day!

6/10 (普通)

宿泊されたお客様

出張
ロケーションが良く、出歩きに便利
2021 年 7 月に 4 泊滞在
Front desk teamからの返信 (投稿日 : 2021 年 8 月 9 日)
ワーウィックサンフランシスコのレビューに時間を割いていただきありがとうございます。 私たちはあなたのフィードバックに心から感謝し、あなたがあなたの滞在を楽しんだことをとてもうれしく思います。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 5 泊滞在
Terrence Kelsoからの返信 (投稿日 : 2020 年 2 月 19 日)
Thank you for taking the time to fill out a review! We are so happy that you've chosen to stay with us! Your feedback is crucial and serves a great importance to our ever-going mission for continuous improvement. If there was anything else that we could have done for you to make your stay more enjoyable, please do not hesitate to let us know so that we can anticipate your needs for the next time. We truly value you and your business and hope to have the pleasure of your next stay very soon. Should you need any assistance with your future reservation, I will be happy to personally assist you to ensure that your stay is seamless and full of the value that you deserve.

2/10 (非常に不満)

宿泊されたお客様

2019 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 10 月 15 日)
Dear Guest, We are truly sorry to see this very harsh and disappointing review of our hotel and our performance. Considering the anonymous nature of this review, we cannot contact you to try and find out what has motivated such a disappointing evaluation of our team and hotel. Please know that we would very much like to understand what has occurred so we can see if we can rectify the situation. We are sorry that we were not able to serve you up to expectations and wish you very safe and happy travels onwards.

6/10 (普通)

宿泊されたお客様

2019 年 5 月に 1 泊滞在
Kevinからの返信 (投稿日 : 2019 年 5 月 18 日)
We appreciate you taking the time to provide your valuable feedback.

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 施設のコンディションと設備
デザインは可愛らしい。 部屋に入った瞬間の臭いが気になった。 あとは上の階の人の足音が異常に聞こえた。
2019 年 4 月に 5 泊滞在
Kevinからの返信 (投稿日 : 2019 年 5 月 18 日)
ご滞在中にご迷惑をおかけしましたことをお詫び申し上げます。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 4 月に 2 泊滞在
Kevinからの返信 (投稿日 : 2019 年 5 月 5 日)
We sincerely appreciate you taking the time for your review.

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
2019 年 2 月に 6 泊滞在
Kevinからの返信 (投稿日 : 2019 年 4 月 16 日)
We appreciate and value your feedback, and we hope to improve upon your experience if you chose to return. Thank you

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
ホテルの歴史を感じられ、アンティークで過ごしやすい施設
バートの最寄り駅から徒歩7分。 ホテルの歴史を感じられ、アンティークで過ごしやすい施設。 周辺は人通りも多く治安も良く、食事にも困らない。 古い施設なので室内に少し下水道の匂いがありますが、その時は窓を開けて換気しましょう。 私にはまた宿泊したいホテルでした。
2018 年 12 月に 2 泊滞在
Ricardo Berrospi - Director of Roomsからの返信 (投稿日 : 2018 年 12 月 19 日)
Thank you for staying with us. I am very glad to learn you enjoyed your stay. Arigato Gozaimasu!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 12 月に 1 泊滞在
Ricardo Berrospi - Director of Roomsからの返信 (投稿日 : 2018 年 12 月 18 日)
Thank you for the great feedback!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Great access to the city
Except that you can’t find good parking near there, it’s clean and great access to go city and I’m satisfied with that.
2018 年 7 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ユニオンスクエアに近く、わかりやすい場所にあります
2泊の宿泊でしたが、サンフランシスコ、ユニオンスクエアに近く、非常にわかりやすい場所にあります 中は落ち着いていて客室も非常に掃除が行き届いていました ゆったりとした時間を過ごすことができました バスタブもあり、日本人には向いていると感じました チェックインの際にフリーWiFiのパスコードを渡され、簡単に接続することができました 朝4時の出立でしたが、フロントの方たちの愛想も良く、充実したサンフランシスコの時間を過ごすことができました
2017 年 10 月に 2 泊滞在

6/10 (普通)

Angelica

良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Pemmy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room is clean and staffs are very helpful
2024 年 5 月に 3 泊滞在
Kevin. V, General Managerからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Pemmy,Thank you for sharing your feedback with us! We're delighted to hear that you found your room clean and that our staff were helpful during your stay. Providing a comfortable and welcoming environment is our priority, and it's always rewarding to receive such positive comments from our guests.We hope to have the pleasure of welcoming you back for another excellent stay in the future!Warm regards,

2/10 (非常に不満)

Gaurav

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Hotel is in a very poor condition. Need upgrades big time. Small bathrooms. Dirty couch. Small screen old TV’s, dirty carpet…
2024 年 5 月に 2 泊滞在
Kevin. V, General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Gaurav,Thank you for your feedback. I am truly sorry to hear about your unsatisfactory experience during your stay. Your comments regarding the condition of the hotel and cleanliness are very concerning, and we take them seriously.We are currently in the process of planning upgrades and improvements to our facilities. In the meantime, I will address your concerns with our housekeeping and maintenance teams to ensure immediate attention is given to these areas.Your feedback is invaluable in helping us improve our services, and I hope you will consider staying with us again in the future to experience these improvements.Best regards,

6/10 (普通)

hailey

カップルで旅行
良かった点 : 清潔度
It was weird
2024 年 4 月に 1 泊滞在
Kevin. V, General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Hailey,Thank you for sharing your review. I'm sorry to hear that your experience was not as expected and that you found it "weird."We strive to provide a welcoming and comfortable environment for all our guests, and I apologize if we fell short during your stay. If you have any specific feedback on what aspects of your stay could be improved, we would appreciate hearing more details.Your feedback helps us make necessary changes to enhance our guest experience, and we hope to have the opportunity to welcome you back in the future.Best regards,

10/10 (非常に良い)

queosha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kazib was amazing attended to my every need
2024 年 5 月に 1 泊滞在
Kevin. V, General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you so much for taking the time to leave such a wonderful review, Queosha! We're thrilled to hear that Kazib provided you with exceptional service and took care of all your needs. We'll be sure to pass along your kind words to him. We hope to welcome you back soon for another fantastic experience!Warm regards,

10/10 (非常に良い)

Sabrina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was very accommodating especially the manager Kevin and front desk attendant Angelina. We appreciated them very much.
2024 年 4 月に 2 泊滞在
Kevin. V, General Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you so much, Sabrina! We're thrilled to hear that you had a fantastic experience with us. It's wonderful to know that Kevin and Angelina provided you with exceptional service and made your stay memorable. We'll be sure to pass along your kind words to them. We hope to welcome you back again soon for another 5-star experience!Warm regards,

2/10 (非常に不満)

Gonzalo

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
To noisy, homeless all around, unsafe, n someone open our door n closed it felt very unsafe
2024 年 4 月に 4 泊滞在
Kevin. V, General Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Gonzalo,I'm truly sorry for your recent experience. Your safety and comfort are our priority, and we're investigating the incident. We're committed to providing a safe environment. If you need anything, please reach out.Thank you for your understanding.Warm regards

10/10 (非常に良い)

Xavier

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the old-San Fransico ambience of the hotel and the room was very comfortable
2024 年 4 月に 1 泊滞在
Kevin. V, General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Xavier,Thank you so much for your glowing review! We're thrilled to hear that you loved the old San Francisco ambiance of our hotel. Creating a comfortable and memorable experience for our guests is always our top priority, and we're delighted that you found your room to be cozy and inviting. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!Warm regards,

6/10 (普通)

Claudia

家族旅行
良かった点 : スタッフとサービス、設備とサービス
The rooms are very small, sometimes the rooms smell funny tending to bad, and I see a small mice running in the lobby.
2024 年 4 月に 3 泊滞在
Kevin. V, General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Claudia, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. Rest assured, we take your feedback seriously and are taking immediate steps to address these issues.Regarding the size of our rooms, we understand that space is an important factor for our guests' comfort, and we are actively exploring ways to maximize the space available in our rooms.As for the unpleasant odor you noticed, we are conducting a thorough investigation to identify and rectify the source of the smell. Our housekeeping and maintenance teams are working diligently to ensure that our rooms are fresh and clean for all our guests.Additionally, we have implemented measures to address the presence of mice in our lobby area. Pest control experts have been engaged to address this issue promptly and effectively.We sincerely apologize for any discomfort or inconvenience these issues may have caused you. Please know that your satisfaction is our top priority, and we are committed to providing you with a pleasant and comfortable stay.If there is anything else we can do to improve your experience or if you have any further concerns, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,

4/10 (不満)

alexandria

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
The only downfall I have about my recent stay is that one of my amenities (fireplace) was not working, so that pretty much ruined my night there. That was my whole purpose on staying at this property. I also was not accommodate for this unfortunate event. This will be my first & last visit there for sure. But thanks for the service
2024 年 3 月に 1 泊滞在
Kevin V, General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Alexandria, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the fireplace not being operational during your stay. We understand that this was a significant aspect of your experience with us, and we regret that we fell short of meeting your expectations.Please know that we are taking your comments seriously and addressing the issue with our maintenance team to ensure it is resolved promptly. Additionally, we would like to offer you a discount on a future visit as a gesture of goodwill and to demonstrate our commitment to your comfort and satisfaction.We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards,

4/10 (不満)

Maria

家族旅行
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
Unhelpful staff, extra hidden fees, parking was impossible to find.
2024 年 3 月に 1 泊滞在
Kevin V, General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Maria,We apologize for not meeting your expectations. We’re addressing the concerns with our staff and fees and are seeking better parking solutions. Your feedback is invaluable, and we’re committed to making things right. Please contact us to discuss a satisfactory resolution.Warm Regards,

8/10 (良い)

ARIEL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Kevin V, General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Ariel,Thank you for your review and the positive rating. We’re glad to hear that your experience was largely satisfactory. If there’s any specific feedback or suggestions, you’d like to share that could help us make your next stay a perfect 5 out of 5, we would love to hear from you.Warm regards,

2/10 (非常に不満)

Akshika

2024 年 3 月に 1 泊滞在
Kevin. V, General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Akshika,Thank you for sharing your feedback with us. We truly value all feedback from our guests as it helps us improve our services. I'm sorry to hear that your experience did not meet your expectations. Could you please provide more details about your stay so we can address any issues you encountered and ensure they are not repeated in the future?Your satisfaction is our priority, and we hope to have the opportunity to make it right for you.

8/10 (良い)

ALFREDO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
La zona está muy sucia con mucho indigente y los cargos de servicio no son claros
2024 年 3 月に 4 泊滞在
Kevin V, General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Alfredo,Thank you for your feedback. We’re sorry to hear about your concerns regarding the cleanliness of the area and the clarity of our service charges. We are working with local authorities to address the cleanliness issues and reviewing our billing processes to ensure all charges are communicated clearly.We appreciate you bringing these matters to our attention, and we hope to provide a more enjoyable experience on your next visit.Best regards

10/10 (非常に良い)

Lorena

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I want to thank the Front Desk staff who helped me at all times. Thank you so much!
2024 年 3 月に 1 泊滞在
Kevin V, General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Lorena,We are overjoyed to receive your heartfelt thanks and a perfect rating. It’s wonderful to hear that our Front Desk team was able to assist you throughout your stay. We take pride in our staff’s dedication to providing exceptional service, and your acknowledgment means a lot to us.Thank you for choosing our hotel, and we look forward to serving you again in the future.Warm regards

10/10 (非常に良い)

Bronwyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely, comfortable hotel in fabulous location
2024 年 2 月に 2 泊滞在
Kevin V, General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Bronwyn,We’re absolutely delighted to hear that you enjoyed your stay at our hotel! Your kind words about the comfort and location of our hotel mean a lot to us. We’re thrilled that we could contribute to a lovely experience.Thank you for sharing your feedback, and we look forward to welcoming you back soon.Warm regards

8/10 (良い)

Marcos

良かった点 : 清潔度、スタッフとサービス
Warwicks room service is poor and the hours are inflexible. The food menus are also poor. They need to spruce it up
2024 年 2 月に 8 泊滞在
Kevin V, General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Marcos, Thank you for your valuable feedback. We apologize for any disappointment with our room service and menu options. We are committed to improving our offerings and flexibility to enhance our guests’ dining experience. Your suggestions are important to us, and we will certainly consider how we can spruce up our menu and service.We hope to have the opportunity to serve you better in the future.Warm regards

8/10 (良い)

Amy

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a great stay *except* that the 4 pillows on my bed were all thick and lumpy. I didn't sleep well because of them the first 2 nights. When I mentioned it to my friend, she gave me the one pillow on her bed that wasn't lumpy, and my last 2 nights were more comfortable. Ideally they would offer a choice of hard vs soft and thick vs thin pillows to accommodate various needs. I have stayed at other hotels who do provide options.
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was great. But it's in current day San Francisco, so the area is a bit sketchy... not really their fault.
2024 年 1 月に 3 泊滞在

6/10 (普通)

Marlon

2024 年 1 月に 1 泊滞在
Kevin V, General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Marlon,Thank you for your review. We’re glad you chose to stay with us and would love to hear more about your experience. Your feedback is important and helps us improve. Please feel free to share any specific comments or suggestions.Warm regards,

8/10 (良い)

Alicia

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The lobby area was well decorated and check in was seamless for this reservation. The staff at the reception desk were very friendly and helpful. The corner deluxe Queen room was exactly as shown in the photos. The armoire was convenient to hold my clothes, but would have preferred having a working drawer for smalls… mine was broken. The desk was older and scuffed up, but absolutely functional.
2024 年 1 月に 2 泊滞在

8/10 (良い)

Alison

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在

8/10 (良い)

Jacqueline

良かった点 : 清潔度、スタッフとサービス
Stay was decent, check in was easy
2023 年 12 月に 2 泊滞在

6/10 (普通)

Shannon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Violetta

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 7 泊滞在

8/10 (良い)

Charles

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
close to union square. clean.. affordable for sf
2023 年 12 月に 2 泊滞在
Anna からの返信 (投稿日 : 2023 年 12 月 30 日)
Hello Charles, Thank you for taking tie to share your complimentary score with us. We hope to serve you as a home away from home here in San Francisco again! Warm regards,The Warwick San Francisco Hotel Team

6/10 (普通)

Dinesh

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Oksana

2023 年 12 月に 4 泊滞在

8/10 (良い)

Aleenza

良かった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Shannon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Ursina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Window bathroom open
All was very good, only the Window of the bathroom could is not to close, therefore the bathroom is always cold
2023 年 11 月に 3 泊滞在

2/10 (非常に不満)

Michael

2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Lynee

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a great experience, even tho my room was 87° when I walked in! It was quickly fixed and I really enjoyed this hotel. Very boutique feeling
2023 年 11 月に 1 泊滞在
Rumman Samihaからの返信 (投稿日 : 2023 年 12 月 3 日)
Thank you for staying at the Warwick San Francisco and for your review. We are overjoyed to hear that you've enjoyed each and every stay with us here. We are all happy to know we were able to provide you with a pleasant stay and great service. From our team we all hope to see you again soon and that you have a great weekend!

10/10 (非常に良い)

Andrea

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I celebrated our 26th wedding anniversary at the Warwick Hotel. The building was very Victorian in architecture, the room was unique and stylish with a huge ceiling to floor window. It was clean and cozy. The staff was friendly, helpful and very knowledgeable about San Francisco, this helped us In our daily expeditions. They sent complimentary chocolate and a bottle of champagne to our room on our anniversary, that was amazing. We were there on the US Thanksgiving and a staff left her home to come and check on us because the regular staff had the day off, that’s going beyond her duty, thank you Mary. Special thanks to Rumman first person we met at front desk that welcomed us and made us feel special. Thank you Nestor and Alfredo Our first time to California (San Francisco) was wonderful. Warwick will definitely be our home away from home Ray and Andrea Canada
2023 年 11 月に 4 泊滞在
Rumman Samihaからの返信 (投稿日 : 2023 年 12 月 3 日)
Thank you for staying at the Warwick San Francisco and for your review. We are overjoyed to hear that you've enjoyed each and every stay with us here. We are all happy to know we were able to provide you with a pleasant stay and great service. From our team we all hope to see you again soon and that you have a great weekend!

8/10 (良い)

Kyli

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Rumman Samihaからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you very much for staying with us and taking the time to share your experiences. I am glad to hear you really enjoyed your stay and appreciate you sharing your concerns and again apologize for the stay not being 100%. We are always working to make the guest experience better than ever before and hope to see you again in the future.

10/10 (非常に良い)

Elijah、Las Vegas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Roberto Aguirreからの返信 (投稿日 : 2023 年 11 月 18 日)
Thank you for staying at the Warwick San Francisco and for your review. We hope you have a great weekend.

10/10 (非常に良い)

Sandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Roberto Aguirreからの返信 (投稿日 : 2023 年 11 月 12 日)
Thank you for staying at the Warwick San Francisco and for your review. We hope you have a great weekend!

6/10 (普通)

GRASSO

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Moquette da togliere, per il resto ok
2023 年 10 月に 3 泊滞在
Roberto Aguirreからの返信 (投稿日 : 2023 年 11 月 3 日)
Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns on your survey and again apologize for the stay not being 100%. I apologize that the room was not up to our standards and your expectation. We work hard to provide consistent clean and well-maintained rooms and we obviously fell short here. We will make the necessary corrections to bring the room back to above standard. I again apologize and hope one day you will give us another opportunity.