シティ ビュー

ホテルスペロアットユニオンスクエアの口コミ

4 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1006 件の口コミ中 662 件が非常に良い" "
評価 8 - 1006 件の口コミ中 228 件が良い" "
評価 6 - 1006 件の口コミ中 63 件が普通" "
評価 4 - 1006 件の口コミ中 24 件が不満" "
評価 2 - 1006 件の口コミ中 29 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

8.4/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

MASAKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Masaki, thank you for your top rating of Hotel Spero. We're thrilled you had a positive experience with us and hope to greet you again soon!

10/10 (非常に良い)

MASAKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for the great rating, Masaki!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hotel Spero! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 (良い)

masami

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ユニオンスクエアにも近く静かな場所で満足です。ホテルの部屋やロビーも清潔で快適でした。
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 6 日)
Masami, we're thrilled to hear that you appreciated Hotel Spero's proximity to Union Square and the tranquility of our location. We're also glad to know you found our rooms and lobby to be clean and comfortable, which are aspects we always strive to maintain. We hope to welcome you again in the future.

8/10 (良い)

Misa

2023 年 7 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 8 月 22 日)
Misa, thank you for taking the time to rate your stay at Hotel Spero. We're pleased to see you had an overall positive experience. We strive to offer a satisfying stay for all our guests and we're glad that you were no exception. We're looking forward to welcoming you back in the future.

6/10 (普通)

Shunsuke

2023 年 7 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 8 月 3 日)
We appreciate you leaving your feedback with us, Shunsuke.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 (良い)

Tadayuki

2023 年 7 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 8 月 21 日)
Thank you for this lovely rating, Tadayuki!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hotel Spero. We'd like to share an even better experience with you soon.

10/10 (非常に良い)

JIRO

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 7 月 16 日)
Thanks for the amazing rating, Jiro!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hotel Spero!

10/10 (非常に良い)

Hirofumi

2023 年 1 月に 1 泊滞在

8/10 (良い)

Yuka

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテル自体は綺麗で内装もとても素敵でした。スタッフの感じもとても良かったです。 しかしながらスイートをとり、とても期待して行きましたが2階で全く全ての窓から眺望はありませんでした。窓の数十センチ先は隣のビルの壁だったりで光も入って来ません。2、3日の滞在なら我慢できますが8泊だったので最後の方はきつかったです。スイートならもう少し上の階にするべきでは、と思います。 周辺の治安は良くありません。女性の夜間の一人歩きは控えた方が良さそうです。
2022 年 10 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2022 年 10 月 26 日)
ゆかさん、4/5 のレビューをお寄せいただきありがとうございます。このような楽しい経験をしていただき、美しいホテルとフレンドリーなスタッフを高く評価していただき、大変嬉しく思います。私たちはゲストの快適さと満足を大切にしていますので、あなたの滞在を完璧にするために私たちができることを教えていただければ幸いです。今後改善できるように、ビューと場所に関するフィードバックを経営陣の適切なメンバーに確実に伝えます。より楽しい体験をすぐに共有できることを楽しみにしています。

6/10 (普通)

宿泊されたお客様

出張
周辺地域が治安が悪いため気をつける必要があります
2020 年 3 月に 1 泊滞在

10/10 (非常に良い)

Hiro

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテルの中や、部屋はとても清潔です。場所も便利ですが、若干、周辺に浮浪者や酔っ払いが多いです。
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

Kevin、Edmonton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One block one way homeless everywhere otherwise great value and nice hotel.
2024 年 5 月に 3 泊滞在

8/10 (良い)

Andrew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel. No parking. Awful coffee.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Pattie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Love the uniqueness of the property and the staff was superb 👌
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Pattie, thank you for taking the time to share your experience at Hotel Spero. The team members are thrilled to hear you loved the uniqueness of the property and found the service superb. We look forward to welcoming you back soon!

6/10 (普通)

Brenda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The bed was very uncomfortable. The location was good but there was not a lot of security. No key required for entry or to get to the floors.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Brenda, thank you for sharing your thoughts. It is good to hear that you liked the location. We appreciate your feedback about the security and will look into ways to improve it. Your comments about the bed will also be reviewed. Your input is valuable to us. Safe travels!

8/10 (良い)

Dominic Justin

良かった点 : スタッフとサービス、施設のコンディションと設備
Loved how we could check in early
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Dana

家族旅行
良かった点 : 清潔度、スタッフとサービス
Nicer than expected. You must pay for outside property parking garage
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Dana, thank you for your positive feedback! The team at Hotel Spero is delighted to hear you had a better-than-expected stay. For convenience, detailed parking information is available to help guests plan accordingly. We hope to welcome you back soon!

6/10 (普通)

Patrick、Montreal

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
No coffee in the room, no water. Area very sketchy. Never again.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 18 日)
Patrick, thank you for sharing your feedback. Your insights regarding the amenities and the surrounding area are valuable. It is disappointing to hear your experience did not meet your expectations. Your input will help us improve for future guests. Safe travels.

10/10 (非常に良い)

travis

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff and hotel were remarkable 👌 absolutely loved my stay. The folks around the corner in tenderloin I can imagine are scary for some. I personally ran into nothing but wonderful people and also the homeless. Drugs and such are prevalent.. so dont poke the bear we say in Montana 😉
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Travis, Hotel Spero is thrilled to hear you had an amazing stay and found our team remarkable! It's wonderful you encountered friendly individuals in the area and had a positive experience. We hope to welcome you back soon for another enjoyable visit.

10/10 (非常に良い)

Cameron、New York

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great price and amazing service. Was traveling with my pet and the front desk clerk went out of his way to find me the best option for me and my cat! Loved the modern rooms as well and the historic feel of the lobby!
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Cameron, thank you for your wonderful feedback! Hotel Spero is delighted that you enjoyed the modern rooms and the historic atmosphere of the lobby. Our team members are always willing to go the extra mile to ensure you and your pet have a comfortable stay. We're looking forward to welcoming you back!

10/10 (非常に良い)

Bruce

グループ旅行
良かった点 : 清潔度、スタッフとサービス
It was near Union Square, great loction
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Bruce, thank you for sharing your experience at Hotel Spero. We're thrilled to know that you appreciated our prime location near Union Square. We look forward to welcoming you back the next time your travels bring you to the area.

10/10 (非常に良い)

PHIL

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Couldn't have asked for more. Near my girl's place, where I actually stayed the night. Wink-wink
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Phil, we are delighted to hear that Hotel Spero met and exceeded your expectations! Being conveniently located near your desired destinations is always a bonus. We hope to be your choice again when your travels bring you back to the area. Safe travels!

10/10 (非常に良い)

Douglas

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Habían cosas en el closet
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Douglas, estamos encantados de que haya disfrutado de su estancia en el Hotel Spero. Su comentario sobre artículos que se dejan en el armario se toma seriamente en consideración. Los miembros de nuestro equipo están comprometidos a brindar un espacio personal tranquilo. Servirle nuevamente sería un gran placer.

10/10 (非常に良い)

JIN

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
tidy and safe
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
JIN, it's pleasing to hear that you recognized Hotel Spero's commitment to maintaining a clean and secure environment. Thank you for sharing your thoughts, and we hope to welcome you back soon!

4/10 (不満)

Christin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Bed was very uncomfortable; very worn in. We stayed in a suite and it didn’t not resemble the pictures. Missing all of the colorful accent pillows and decor. Walls were thin s d could hear walking above us and banking next to us. Bathroom had no real counter space and towel hook was broken.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Christin, we regret to hear of your less than satisfactory experience. It's disappointing that the suite didn't meet your expectations and we apologize for any disturbances you experienced. Our intention is always to present our rooms accurately and ensure comfortable furnishings. We also understand the importance of adequate counter space in the bathroom and will certainly look into your comments. Thank you for sharing your feedback as it aids in our continuous improvement.

10/10 (非常に良い)

Will

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a clean and pleasant stay!
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Will, thank you for sharing your positive comments! We're delighted to know that your stay at Hotel Spero met your expectations with our pristine premises and enjoyable atmosphere. We hope to welcome you back soon for another fantastic experience!

8/10 (良い)

Yu-er

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room is clean and cute. Staffs are friendly and helpful. Convenient location but it’s very close to the sketchy part of the city. Definitely not recommend for solo woman travelers who don’t know the area. Not a place you can walk around and enjoy the city comfortably. I travel with my mom and sister, have to Uber everywhere from and to the hotel.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Yu-er, thank you for taking the time to share your experience at Hotel Spero. We're glad you found our rooms to be well-maintained and the team members helpful. We acknowledge your concern about the neighborhood. While our location allows for easy access to various city attractions, we understand and respect the need for everyone to feel comfortable while exploring. We encourage our guests to use transport services for convenience especially when new to the area or unfamiliar with city navigation. We hope that your overall stay was enjoyable and look forward to welcoming you and your family back soon.

10/10 (非常に良い)

David

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always love saying here
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
David, thank you so much for your loyalty to Hotel Spero. We're thrilled to hear that you always enjoy your stay. Looking forward to welcoming you back.

10/10 (非常に良い)

Stacey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Knowing rooms in SF are small and since we were staying for several days we booked a suite at the Spero. It’s always nice having a space separate from where you sleep. It was perfect! And you can’t beat the price! As others have said, just make sure you walk towards Union Square and not towards the Tenderloin …we felt perfectly safe, even late at night.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Stacey, we are thrilled to hear you enjoyed your stay at the Hotel Spero. Our suites are indeed designed with comfort and space in mind to enhance your San Francisco experience. We're pleased our pricing also met your expectations. It's wonderful to know you felt perfectly safe, even during late-night strolls. We look forward to welcoming you back for another memorable stay.

10/10 (非常に良い)

Felisha、Los Angeles

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Honestly there was slight mishaps at the start of the stay but the staff handled it very well along with the manager when he was made aware during the day since the issue happened at night time. Really nice hotel. Honestly the only downside is their parking. There is a parking structure next door that's pretty costly but has in & out privileges so makes it a little better.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Felisha, it's fantastic that you appreciate the way our team members, including the manager of Hotel Spero, resolved your initial concerns and contributed positively to your stay. We're pleased that you found our hotel appealing. Regarding parking, we continue to explore options to enhance convenience while taking into account the prime location. Looking forward to hosting you again for another enjoyable stay.

8/10 (良い)

Yandira、White Plains

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Yandira, thank you for choosing Hotel Spero and rating your stay. We're thrilled to know that you had a good experience. We're looking forward to hosting you again in the future.

10/10 (非常に良い)

Lyudmila

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great price, great place with awesome location. Room was clean, it was very quite stay. Close to shopping amd food option. Parking is available next door, paid $100 for 48 hours. Some homeless people noted through out the shopping area and hotel, but thats states problem not hotels. Over all it was a great stay.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Lyudmila, your kind words about Hotel Spero are appreciated. We're glad to know you found our location, cleanliness, and pricing to your satisfaction. Our proximity to shopping and dining options is a bonus we're glad you enjoyed. We're sorry about your experience in the neighborhood, but we're glad it didn't take away from your stay at our property. Overall, we're thrilled you had a great stay. Looking forward to offering you another wonderful experience on your next visit.

10/10 (非常に良い)

Rosie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Rosie, thank you for choosing Hotel Spero and taking time to rate us on Expedia. We're thrilled that you had a positive experience. We hope to have the pleasure of welcoming you back on your next visit.

10/10 (非常に良い)

James

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
James, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hotel Spero!

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for the 5 out of 5 rating, Michael!We're thrilled to see how much you enjoyed staying at Hotel Spero. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 (非常に良い)

MJ

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 18 日)
MJ, thank you for your review. The team at Hotel Spero is delighted to know you had a wonderful experience. We hope to welcome you back again soon!

8/10 (良い)

Johnny

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel and room itself was beautiful. My City view overlooked dirty streets and homeless.
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Johnny, it's great to read that you found the aesthetics of Hotel Spero appealing. We regret if the city view from your room wasn't up to your expectations, and regret any concerns you may have had about the outside environment. Your comments are valued and we hope to have the chance to serve you again soon.

10/10 (非常に良い)

Szandra、Old Greenwich

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful & comfortable room with a small dining table (which also makes a great work desk), a fridge, and ample light. The staff is amazing and the gym has a peloton bike, many other cardio machines and hand weights.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Szandra, we're thrilled to hear the layout of your room at Hotel Spero truly suited your needs, enhancing both comfort and productivity. It's encouraging to learn that our team members and fitness amenities, including our Peloton bike, contributed to a memorable stay. We look forward to welcoming you back for another wonderful experience.

10/10 (非常に良い)

Vincent

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was excellent. I just didn't feel safe at night in the area.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Vincent, it's wonderful to hear that you appreciated the excellence of Hotel Spero. Your feedback regarding the surrounding area at night is taken into serious consideration, as the comfort and safety of our guests are paramount. Thank you for sharing your experience, and we hope to welcome you back under even more satisfying circumstances.

10/10 (非常に良い)

Jason

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Jason, thank you for your excellent rating! Your feedback is greatly appreciated, and the entire team at Hotel Spero is delighted to know you had a superb experience. We look forward to welcoming you back in the future!

10/10 (非常に良い)

Patti

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Patti, thank you for your excellent rating of Hotel Spero! The team is delighted that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 (非常に良い)

savannah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Savannah, it's wonderful to see your perfect score after staying at Hotel Spero. Our team appreciates the support and we look forward to welcoming you back for another exceptional stay. Your satisfaction means the world to us!

10/10 (非常に良い)

Igal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the hotel - it looks great, it is very clean, the staff is fantastic. The room is cozy and pleasure to stay in; the bed is very comfortable; everything is very clean. Enough storage; there is a safe and a fridge; the view from our 17 floor room was amazing
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Igal, thank you for taking the time to share your wonderful experience at Hotel Spero. We are thrilled that you appreciated many aspects, such as the cleanliness, the cozy room, and the comfortable bed. Our team members are delighted by your kind words regarding their service. We're pleased you enjoyed the stunning view from your 17th-floor room, and also that the amenities like the safe and fridge added to your satisfaction. We look forward to welcoming you back for another fantastic stay.

10/10 (非常に良い)

Jennifer

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス
What a charming hotel. Clean, comfortable beds and charming decor! Classic hotel! Will definitely stay there again.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Jennifer, thanks for the glowing praise for Hotel Spero. We're delighted to hear you found our accommodations well-maintained and that our unique character enhanced your stay. Knowing you're eager to return is the best compliment we can receive. See you next time!

10/10 (非常に良い)

Alice

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We are here for one night, great costumer service. Very close to Union Square. Very nice lobby area.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Alice, it's wonderful to hear you enjoyed your stay at Hotel Spero. Our colleagues pride themselves on providing excellent service and indeed our location provides convenient access to Union Square. We're also delighted you appreciated the ambiance of our lobby area. We look forward to welcoming you back in the near future.

4/10 (不満)

Sydney

気になった点 : 清潔度、施設のコンディションと設備
The room smelled bed and the hotel was in a rough area. It was advertised as being a 10 minute bus ride from Venice, but it was closer to an hour on the train. Location and cleanliness were not as stated online.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Sydney, we sincerely regret to hear that your experience was not as expected. Our hotel aims to provide the highest standard of cleanliness and convenience to our guests, and we assure you that your feedback regarding the conditions of your room and the location will be taken into consideration. Nevertheless, we appreciate your input as it allows us to make improvements where necessary. We hope for an opportunity to deliver a better experience to you in the future.

10/10 (非常に良い)

Theresa

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice staff
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Theresa, we appreciate your succinct review of Hotel Spero. Our team members strive to provide a pleasant experience and your kind word validates their efforts. We'd love to welcome you back anytime.

6/10 (普通)

golnaz

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was located in a very unsafe location. The room and bathroom were super small almost not to standard. I don’t understand why I was charged for resort fee the place is so small nothing like a resort and I booked the place since it was cheaper than other options but it is actually is not since they charge an additional resort fee at the place. The staff were very nice and friendly though.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Golnaz, we regret learning about your concerns related to our location and the size of the accommodation. We assure you that safety is our foremost concern. Regarding the room size, we strive to provide accurate details on our booking platforms. It's unfortunate that the resort fees added unexpected costs to your stay. This charge is in line with many city hotels. However, your kind words about our team members' friendliness are much appreciated. We hope you'll revisit this experience and consider staying with us again.

10/10 (非常に良い)

Tierra

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Tierra, it's wonderful to see your top rating for Hotel Spero. We are elated that you enjoyed your stay and we hope to see you again in the near future. Thank you for choosing us!

6/10 (普通)

John

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
Everything was average. Best parts of the hotel were the bed and the views. Unfortunately the hotel is situated in an extremely dirty and unsafe neighborhood. Many better options in SF. Wish I could be nicer.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
John, it's appreciated that you acknowledge the comfort of the beds and the impressive views at our location. It's regrettable that the perception of the surrounding environment was not as pleasant. Please know the safety of our guests is a top priority, and the location provides unique access to many of San Francisco's amenities. We hope for another opportunity to provide a more satisfying experience.