Dear Kenji, We are always pleased to receive feedback from our guests in relation to their stays at Fairfield Inn & Suites SFO, and we are delighted with your rating and comments - thank you very much! We are happy to hear that you noticed and appreciated our hotel's high cleanliness standards, and it's great to know that our culinary offerings hit the spot. We are glad you enjoyed our complimentary hot breakfast buffet. It was a pleasure to host you, and we're excited to have you back soon for another 5-star experience at our Millbrae hotel. Thank you for choosing us. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team
Dear guest, Thank you for your review. We appreciate you telling us that the location of our hotel was convenient for you. At Fairfield Inn & Suites SFO, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the issues you describe with the room, shower, and microwave, and we are sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We wish you had made us aware of these issues during your stay, as we are here to resolve your concerns right away. We will, however, alert our maintenance team to your comments so that they can take immediate action to address the issues you have highlighted with the shower and microwave. As for the room, we are happy to announce that we are at the beginning stages of a major renovation and have already begun some of our planned improvement projects. We hope you will give us another chance down the road, as we are eager to make this right!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team
2/10 (非常に不満)
Daisuke
2022 年 11 月 15 日
Daisuke
2022 年 11 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2022 年 11 月 16 日)
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
8/10 (良い)
Yuji
出張
2022 年 9 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
シャワーの水のプレシャーが弱く、いまいちだった⁉️
Yuji
2022 年 8 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2022 年 9 月 26 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 (非常に良い)
宿泊されたお客様
出張
2022 年 8 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2022 年 8 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2022 年 8 月 5 日)
Dear Guest,
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Best Regards,
Customer Care Team
10/10 (非常に良い)
SAORI
2022 年 6 月 4 日
SAORI
2022 年 6 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2022 年 6 月 7 日)
Dear Guest,
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Best Regards,
Customer Care Team
8/10 (良い)
Eiji
2022 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Eiji
2022 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2022 年 4 月 15 日)
Dear Guest,
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Best Regards,
Customer Care Team
8/10 (良い)
Kenji
2022 年 3 月 6 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
It was OK for a couple of day stay, a shuttle bus between SFO, there is every 40 min between 5am and 10am when check-out and cost was $6 per one way. You need to book and pay in advance. Roon was big enough, but a carpet was very dirty...
Kenji
2022 年 3 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2022 年 4 月 5 日)
Dear guest, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
Dear Guest,
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Best Regards,
Customer Care Team
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again.
Best Regards,
Customer Care Team
Dear Guest,
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Best Regards,
Customer Care Team
Dear Guest,
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Best Regards,
Customer Care Team
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
Best Regards,
Customer Care Team
Dear Guest, We appreciate you staying with us recently, and taking the time to leave your review. It sounds as if our hotel was ideal for your needs at SFO, and we hope to welcome you back again should you visit this area again.
Kind Regards,
Fairfield Inn & Suites SFO
Guest Experience Team
8/10 (良い)
宿泊されたお客様
2019 年 11 月 25 日
良かった点 : スタッフとサービス
宿泊されたお客様
2019 年 11 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 12 月 1 日)
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
8/10 (良い)
宿泊されたお客様
2019 年 9 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 9 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 10 月 2 日)
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
6/10 (普通)
宿泊されたお客様
小さなお子様連れの家族旅行
2019 年 8 月 30 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
古さを感じる施設です。
値段相応かと
宿泊されたお客様
2019 年 8 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 9 月 10 日)
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.
6/10 (普通)
宿泊されたお客様
家族旅行
2019 年 8 月 26 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
浴槽でお湯を出すと、排水口から髪の毛がわさっと出てきて気持ち悪かった
宿泊されたお客様
2019 年 8 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 9 月 6 日)
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.
Dear Guest, We appreciate you staying with us recently, and taking the time to leave your review. It sounds as if our hotel was ideal for your needs, and we hope to welcome you back again should you visit this area again.
Kind Regards,
Fairfield Inn & Suites SFO
Guest Experience Team
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
8/10 (良い)
YUKIE
2019 年 6 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
YUKIE
2019 年 6 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 7 月 5 日)
Dear Yukie, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
Dear Mark, Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
8/10 (良い)
宿泊されたお客様
2019 年 6 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフも感じよく施設も綺麗で良かったです。
宿泊されたお客様
2019 年 5 月に 5 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 7 月 5 日)
Dear guest, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.
8/10 (良い)
宿泊されたお客様
2019 年 3 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 4 月 8 日)
Dear guest, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.
8/10 (良い)
Nobuo
2019 年 3 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Stay
Room is clean and well mainteined. King bed room is good size for work and relax. I will stay at my next trip. Also, there are many good restrants near by and they are very reasonable price for lunch.
Nobuo
2019 年 3 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2019 年 4 月 8 日)
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
Dear Guest, Thank you for your generous rating; we are pleased that you enjoyed your time with us so much, and we appreciate you taking the time to rate your stay. We hope to have another opportunity to host you soon.
Kind Regards,
Fairfield Inn & Suites SFO
Guest Experience Team
Dear Guest, We very much appreciate your rating; thank you. We are pleased that our property was so suitable for your needs and that you enjoyed a wonderful stay. We hope to welcome you back if you have another opportunity to visit San Francisco.
Kind Regards,
Fairfield Inn & Suites SFO
Guest Experience Team
Thank you for your excellent rating, we are pleased that you enjoyed such a wonderful stay with us. We hope that you will choose to stay with us again if you have accommodation requirements at SFO.
Kind Regards,
Fairfield Inn & Suites SFO
Guest Experience Team
Dear Guest, Thank you both for choosing to stay at our hotel, and for providing us with your feedback. We certainly appreciate your observations. It is most rewarding to hear that you had a superb stay, and we hope to welcome you back to our hotel many more times in the future.
Kind Regards,
Fairfield Inn & Suites SFO
Guest Experience Team
Dear Guest, Thank you for taking the time to review your recent stay with us, and for awarding us a perfect rating. We are so pleased with your wonderful feedback, and we hope to have the pleasure of welcoming you back again if you are visiting this area again.
Kind Regards,
Fairfield Inn & Suites SFO
Guest Experience Team
Dear guest, thank you for your review and your perfect rating. We are pleased that you enjoyed such a great stay with us, and we hope to be your hotel of choice for future visits here! if you are staying in this area again
10/10 (非常に良い)
宿泊されたお客様
2018 年 3 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel !
宿泊されたお客様
2018 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2018 年 5 月 1 日)
Dear guest, many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.
Hotel shuttle bus from SFO airport is availble. Near from Milbrae station / convinience store / some reasonable restaurants.
サンフランシスコ国際空港より無料シャトルバスあり。Milbrae駅、コンビニ、リーズナブルなレストランが徒歩5分圏内。
Ken
2017 年 11 月に 1 泊滞在
4/10 (不満)
Yoshi、Takarazuka,Japan
2017 年 9 月 17 日
気になった点 : 施設のコンディションと設備
Under the name of Marriott...disappointed
No use of Chanawares and glasses at room and breakfast room, paper cups, plastic knives,forks and spoons.This creates too many garbages.....shuld wash and serve by glasses and chanawares.
Marriott Springhill Inns and Suites was good .
Thank you for sharing your experience at the Fairfield Inn & Suites San Francisco Airport/Millbrae through the Guest Satisfaction Survey.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued Marriott Rewards Member, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at the Fairfield Inn & Suites San Francisco Airport/Millbrae and we hope you choose to stay with us again whenever your travel needs bring you back to Millbrae.
Thank you for sharing your experience at the Fairfield Inn & Suites San Francisco Airport/Millbrae through the Guest Satisfaction Survey.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at the Fairfield Inn & Suites San Francisco Airport/Millbrae and we hope you choose to stay with us again whenever your travel needs bring you back to Millbrae.
Thank you for sharing your experience at the Fairfield Inn & Suites San Francisco Airport/Millbrae through the Guest Satisfaction Survey.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at the Fairfield Inn & Suites San Francisco Airport/Millbrae and we hope you choose to stay with us again whenever your travel needs bring you back to Millbrae.
8/10 (良い)
宿泊されたお客様
2017 年 4 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
Thank you for sharing your experience at the Fairfield Inn & Suites San Francisco Airport/Millbrae through the Guest Satisfaction Survey.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at the Fairfield Inn & Suites San Francisco Airport/Millbrae and we hope you choose to stay with us again whenever your travel needs bring you back to Millbrae.
Thank you for sharing your experience at the Fairfield Inn & Suites San Francisco Airport/Millbrae through the Guest Satisfaction Survey.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at the Fairfield Inn & Suites San Francisco Airport/Millbrae and we hope you choose to stay with us again whenever your travel needs bring you back to Millbrae.
Every staff was kind with smile. Breakfast is nice. There are many restaurant and supermarket (Safeway), and some wine shop just across El camino real or on Broadway of Millbrae downtown. Easy access to SFO by shuttle from early moning. To go to downtown, take BART or Caltrain to downtown. Millbrae station is in 5 min walk.
Tomo
MKHANからの返信 (投稿日 : 2016 年 12 月 2 日)
Thank you for sharing your experience at the Fairfield Inn & Suites San Francisco Airport/Millbrae through the Guest Satisfaction Survey.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at the Fairfield Inn & Suites San Francisco Airport/Millbrae and we hope you choose to stay with us again whenever your travel needs bring you back to Millbrae.
10/10 (非常に良い)
Hiroyuki
2016 年 11 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
excellent and convenient hotel
There is a Thai restaurant which opens untill 1 am right in front of the hotel. You can have a dinner or grab some beer there even if you get to SFO that late.
Hiroyuki
General Managerからの返信 (投稿日 : 2016 年 11 月 19 日)
Thank you for sharing your experience at the Fairfield Inn & Suites San Francisco Airport/Millbrae through the Guest Satisfaction Survey.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at the Fairfield Inn & Suites San Francisco Airport/Millbrae and we hope you choose to stay with us again whenever your travel needs bring you back to Millbrae.
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites San Francisco Airport/Millbrae.
As a valued Marriott Rewards Member, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “8”; however, we also noticed that there were several missed opportunities.
Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, appreciate you taking the time to tell us what we are doing well along with the areas that we can improve. We hope that you did enjoy your overall stay with us and hope to see you again the next time you are in our city.