Dear Toru, thank you for your feedback. We appreciate that you enjoyed our friendly staff, and we are sorry you were not happy with the choices. Your comments about breakfast specifics will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely,Hotel Management

Dear CHIKARA, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city. Sincerely, Hotel Management

Dear guest, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites San Francisco - Belmont takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay Hotels. Thanks, Management Team

Dear Julie, Thank you for your feedback of your stay at Extended Stay America. We apologize for the noise disturbance you experienced during your stay. We strive to provide a comfortable environment for all our guests and will address this issue to ensure a quieter atmosphere in the future. We appreciate your comments and hope to offer you a more peaceful stay next time.Sincerely,Hotel Management

Dear Laurie, Thank you for sharing your experience. We appreciate your feedback and we're glad our front desk staff could accommodate your room change promptly. However, we apologize for the disturbance and any inconvenience caused in the initial room. Your comments are valuable as we strive to enhance our guest's experience.  While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Shawna, Thank you for taking the time to share your positive experience with us at Extended Stay America. We are delighted to hear that you found our accommodations spacious and our beds comfortable. Our team works hard to provide exceptional service, and we're thrilled that you found them to be nice and helpful. Your feedback motivates us to continue delivering excellent hospitality. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Balfre, Thank you for sharing your feedback with us. We appreciate your insights regarding the truck parking facilities. We understand the importance of accommodating various types of vehicles and will assess the feasibility of improving our arrangements for semi-trucks. Your input is invaluable in helping us enhance the overall experience for all our guests. We apologize for any inconvenience caused and will take proactive measures to address this concern. Thank you for staying with Extended Stay America; we hope to serve you again.Sincerely,Hotel Management

Dear Ruth, We are thrilled you had a fulfilling experience with us at Extended Stay America. Providing our guests with a satisfying visit is our priority; therefore, it warms our hearts to see that we are succeeding. We hope to have the pleasure of hosting you again whenever your travels bring you back to our area.Sincerely,Hotel Management

Dear Rich, Thank you for your feedback and for being our valued guest. We apologize for any negative experience related to your recent visit. The security and safety of our guests and their belongings are of utmost importance, and it is concerning for us to read your comments about theft at our property. All reports of missing items are taken very seriously, and steps are taken to investigate all claims, big or small. Please be assured that we are doing everything possible to examine and resolve this matter as soon as possible. If we may be of any further assistance to you, please do not hesitate to get in touch with us directly. We look forward to hearing from you.Sincerely,Hotel Management

Dear Ruth, We would like to express our gratitude for choosing Extended Stay America as your preferred accommodation. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. Thank you for allowing us to be of service. We look forward to your next visit.Sincerely,Hotel Management

Dear David, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the heater in your room and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Bret, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Hailey, Thank you for your feedback. We are happy to read that you enjoyed most of our services. However, we apologize if we overlooked a few issues in the preparation of the room. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear patricia , Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Yongsik, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent, and we appreciate you highlighting the staff's attentiveness. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Ken, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with the housekeeping team to review any missing spots and make improvements. On the other hand, it is nice knowing you were pleased with the staff. Please return and join us again whenever you return to the city.Sincerely,Hotel Management

Dear Marian, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Andre, Thank you for choosing us. We are glad you were pleased with your room, particularly the cleanliness. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their great work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

Dear Paul, Thank you for providing feedback. We are sorry for the concerns that disturbed you during your time with us. Thank you for bringing this to our attention, and it will be addressed promptly by our concerned team. Our front desk team is always there to help you. Please allow us to improve this on your next visit. Sincerely,Hotel Management

Dear Ruby, We appreciate you taking the time to write a review about your time with us at Extended Stay America. It's excellent you enjoyed your time with a friendly staff, Ashley. Please return, and we hope to serve you again! Sincerely,Hotel Management