ルーム (Private Apartment) | 高級寝具、ミニバー、セーフティボックス (室内)、デスク

ザ クリフト ロイヤル ソネスタ サンフランシスコの口コミ

4 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1059 件の口コミ中 744 件が非常に良い" "
評価 8 - 1059 件の口コミ中 179 件が良い" "
評価 6 - 1059 件の口コミ中 62 件が普通" "
評価 4 - 1059 件の口コミ中 44 件が不満" "
評価 2 - 1059 件の口コミ中 30 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

Yahoko

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
全体的にまとまったホテル。価格の割には部屋も広くよい。バスタブがないのが残念。
2024 年 3 月に 2 泊滞在
Cliftからの返信 (投稿日 : 2024 年 3 月 12 日)
Greetings Yahoko,We are glad to have met with your approval on almost all fronts, and while we are sorry you missed having a tub to soak in, we hope our spacious rooms, views, and ambiance more than made up for this.Come back to see us again!Warmly,The Clift Royal Sonesta Hotel

6/10 (普通)

kai

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
コーヒーメーカーが汚れていた。スタッフはとても親切。
2024 年 2 月に 4 泊滞在
Cliftからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Kai,Thank you for your feedback. We apologize that your coffee maker was not prepared for you as it should have been, but we are glad to hear that the warm service from our team made up for this shortfall.We hope we can entice you back one day soon!
Warmly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Naomi

2024 年 2 月に 5 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 3 月 21 日)
Hello Naomi,What a treat to find your five-star rating! Thank you for joining us in San Francisco, and please hurry back!Best regards,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Tomotaka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 3 泊滞在
The Cliftからの返信 (投稿日 : 2023 年 6 月 13 日)
Dear Tomataka,Join us again for another five-star stay in the city!Warmly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Ryusuke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 4 月に 1 泊滞在

4/10 (不満)

George Henry

良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
- iIt was very clean and the housekeeping services were great. Left the room later in the day but the room was still clean with fresh towels/toiletries when I returned. - Very dangerous neighborhood within one block in any direction - Food delivery is left in an office on the first floor. It is a $5 charge for staff to bring it up to your room - No mini fridge (do not know if one is provided upon request for medications) - No beverage/snack machine which makes it difficult when the neighborhood is dangerous and you don’t want to leave the hotel at night - You can purchase from the hotel itself but I don’t know what is offered or the cost - Front doors are extremely heavy. On two occasions, staff members were behind the door and did not offer to at least hold the door while I struggled with packages or heavy luggage - With the exception of one staff member, staff does not greet you when you pass the front desk entering or leaving. - There was a luggage rolling cart but no one offered to help with luggage or even offer the cart to help yourself
2024 年 4 月に 4 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear George,Thank you for sharing your review with us. We are glad to hear that your room was perfectly prepared for your arrival and that our housekeeping team kept it sparkling.We do offer fridges on request, but we apologize if you were not made aware of additional dining options in our historic hotel, as we do have Fredericks during the day and our iconic Redwood Room open in the evenings.You are correct to expect a welcome from a team member and a helping hand when coming and going, and we apologize for this oversight. You should have also been advised on the safest and most pleasant routes from our front door to Union Square and other sightseeing areas.We know we can do better, and to that end, would love the chance to earn your higher score one day.Kindly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Wilma

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a great time at the Clift Hotel, a beautiful and sophisticated place to stay with friends and family. It also has an excellent bar. I highly recommend it. The service and the efficiency were way beyond my expectations. The Clift Hotel is forever in my heart.
2024 年 4 月に 1 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Wilma,We are smiling upon receiving your glowing review! Thank you for discovering for yourself all that sets us apart here at The Clift, from our iconic Redwood Room bar to our ideal location and attentive service.We would love to ensure another sophisticated stay just as soon as your travels allow!All the best,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

samantha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Samantha,Thank you for sharing your five-star rating with our team here at The Clift. We are glad you enjoyed your stay in our historic property, and we hope to see you again before too much time has passed.Best,The Clift Royal Sonesta Hotel

6/10 (普通)

Alison

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
I did not realize this place was so close to the tenderloin, which made the area around the property a bit scary. But I tried to not let that affect my opinion, I wanted to give it a fair shot. The gentlemen that check us in was very sweet even sent a complimentary bottle of wine to our room. We ended up upgrading our room and it was nice and spacious. There was a restaurant and bar connected to the hotel so those made things very convenient and the people at the bar were so sweet and welcoming. It was easy to get around. Only thing that really upset me was on our check out day. My husband was not feeling well so I had some medication door dashed to the hotel and instructed them to leave it at the front desk. This is rated as 4 star hotel and for how much I had to pay just for an incidental fee, I would think that room service wouldn’t be too juicy to ask for. After all the gentlemen that checked us in let us know it was a perk of the hotel when we got there. I called down to the front desk to request someone bring it up to us, and the woman I got on the phone proceeded to tell me that she didn’t know if her bell person could do it or not. She checked and then told me it would be a 5 dollars delivery fee…. I paid almost 700 dollars for my room, which wasn’t the most spectacular room, but you can simply bring a brown paper bag to a guest room? Not only that her attitude was very frustrating and told me sorry we don’t do that but you can come down and grab it yourself.
2024 年 4 月に 2 泊滞在
Cliftからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Alison,Thank you for sharing your feedback with us. We appreciate your willingness to keep an open mind upon arrival, and we're glad you discovered our Redwood Room and Fredericks dining options. We are also happy to hear you settled into your spacious, upgraded room with ease.We apologize if our policies regarding deliveries was not made clear; as you can probably appreciate, given the high frequency of such deliveries to the hotel, we cannot always guarantee our bell services team will have time to bring items to guest rooms. We are sorry this was the case during your stay.We hope we can leave you with a better last impression should your travels bring you back to us one day.Kindly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Mimoza

出張
良かった点 : 清潔度、設備とサービス
Great beds
2024 年 4 月に 3 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Mimoza,What a pleasure to receive your top score! We're glad you rested so comfortably with us, and we hope your five-star approval will bring you back to our door!Warm regards,The Clift Royal Sonesta Hotel

8/10 (良い)

Rachpal

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location as it is Central SF.
2024 年 3 月に 1 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 22 日)
Greetings Rachpal,We agree that our location here in the city is hard to beat! Thank you for making yourself at home with us, and do hurry back!Best,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was wonderful, however, I did have one minor complaint. The bathroom had an unpleasant odor, as if it had been cleaned with an old mop. Aside from that, I had a fantastic stay!
2024 年 4 月に 1 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 22 日)
Hello James,We are glad your stay proved wonderful overall, and we thank you for your feedback on your bathroom, which we will share with our housekeeping team.We appreciate your top score and hope to host you next visit to the city as well!Until then,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Missed the restaurant from years ago
2024 年 4 月に 2 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Lisa,Thank you for both your feedback and your top score. We hope you found time to step into our iconic Redwood Room, which remains an institution in the city.If not, next time!Warmly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Dominique、Hamburg

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel with extremely comfortable beds and very clean. The hotel rooms were renovated. Very quiet and central location. Only downside: the hotel is located at the border of the tenderloin district. Many homeless in the neighborhood and doesn’t feel save at night. We hope that the city gets this problem under control - then the hotel would be perfect.
2024 年 4 月に 3 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 15 日)
Greetings Dominique,Excellence is certainly what we're known for at the historic Clift, and we're glad this shone through during your visit. Thank you for embracing our recent renovation and we're glad you discovered the tranquility we enjoy in our central location.We hope our team members helped to steer you in the right direction with tips for exploring the city, and we would love to see you again.Kindly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Brian

良かった点 : 設備とサービス、施設のコンディションと設備
I like
2024 年 4 月に 1 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Brian,Your top score makes our day! Thank you for taking the time to share it following your stay with us in the city, and do hurry back!Warmly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 15 日)
Greetings Jessica,Thank you for sharing your top score following your stay with us in San Francisco. Hurry back!Best,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Elle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 3 月に 7 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Elle,Thank you for joining us in San Francisco! Until next time!Best regards,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Lucy Ann

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel has very large and comfortable rooms. It's close to Chinatown, union square, restaurants and transportation to the whole city is a five to ten minute walk away. The staff were friendly and helpful whenever we had questions.
2024 年 4 月に 8 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 11 日)
Greetings Lucy Ann,Thank you for making yourself right at home with us at The Clift! We're glad you enjoyed our spacious rooms and our proximity to Chinatown, Union Square, and easy transportation, and it was a pleasure to pamper you!Until next time!Best,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Sharon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
From the moment we arrived until our last mooment there our stay was amazing!
2024 年 4 月に 3 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Sharon,We love hearing that everything proved perfect about your recent stay with us in San Francisco! Until next time!Best regards,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Nicolas

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service all around. Super fast check in, with upgrade and fee waved included. Room was superb. Top quality bed, furniture, bathroom etc. Excellent AC and quiet room 24/7. One of my best stays in ANY hotel in a long while. I stayed 5 days.
2024 年 4 月に 4 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 8 日)
Greetings Nicolas,Excellent service is what you can always expect during a stay at The Clift, and we're glad we could facilitate a fast check-in to get you settled swiftly into your comfortable accommodations. We hope we can count on your return the next time San Francisco calls to you.Warmly,The Clift Royal Sonesta Hotel

8/10 (良い)

Suneet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Fabian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buen lugar
2024 年 3 月に 3 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 4 日)
Greetings Fabian,It was our pleasure to host you in the city, and we love that our historic and iconic hotel met with your full approval! Come back to see us again soon!Warmly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Michael,Your top score makes our day! Thank you for choosing The Clift to enjoy our timeless elegance and style, and we would love to see you again before too much time has passed.Best regards,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Dongwoo

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very clean, nice amenity, and received a room upgrade to corner room with city view. Walkable area and lots of restaurant options.
2024 年 3 月に 4 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 3 日)
Greetings Dongwoo,It was our pleasure to upgrade you upon arrival to a corner room with a view, and we're glad you found our area to be walkable with a plethora of dining options! We hope we can entice you back!Warmly,The Clift Royal Sonesta Hotel

8/10 (良い)

Jamae

良かった点 : 清潔度、施設のコンディションと設備
My stay was great minus google maps constantly messing up the address.
2024 年 3 月に 6 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 2 日)
Hello Jamae,We are delighted to learn that your stay proved wonderful once you found us and became oriented to our part of the city! Thank you for sharing your positive score, and we hope we can entice you back now that you know where we are!Warmly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Carissa、Petaluma

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property itself was great. The room was spacious and clean with a great view. The property had a lively nightlife.
2024 年 3 月に 1 泊滞在
Cliftからの返信 (投稿日 : 2024 年 4 月 1 日)
Hello Carissa,Thank you for embracing our clean, spacious, and lively property, complete with city views and our Redwood Room bar! Until next time!Best regards,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

dina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 22 日)
Greetings Dina,Thank you for sharing your top score with us! We hope to host you again in San Francisco soon!Best regards,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

David Giraud Rojas

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Chelsey was Amazing and super friendly. Very welcoming staff! I go to SF for work all the time and Im so happy I found my hotel.
2024 年 3 月に 1 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 1 日)
Hello David,Chelsey will appreciate your kind words, and we're delighted she could make sure you felt right at home! We, too, are delighted you have found your home base for future stays in the city. We'll see you again soon!Best,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

rui gang

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello Rui Gang,We appreciate your five-star rating more than we can express! Join us again soon in the city!Warmly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Princess

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very friendly and helpful upon check in
2024 年 3 月に 2 泊滞在
Cliftからの返信 (投稿日 : 2024 年 3 月 29 日)
Hello Princess,It was a pleasure to welcome you with the five-star hospitality we are known for at our iconic hotel here in San Francisco! Come back to see us again soon!Best,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Nina

2024 年 3 月に 5 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Nina,Your top score makes our day! We hope you will call The Clift your home away from home in San Francisco for future visits as well.Warmly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Siyeon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 3 月 28 日)
Hello Siyeon,Thank you for sharing your top score! We loved hosting you in the city and we hope we can entice you back for another stay in our historic digs soon!Best,The Clift Royal Sonesta Hotel

8/10 (良い)

Thomas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room and restaurants and bar were wonderful.
2024 年 3 月に 2 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Thomas,Wonderful is what we love to hear! Thank you for joining us at Fredericks and The Redwood Room during your stay, and we hope we can settle you into a room again for another stay soon!Until then,The Clift Royal Sonesta Hotel

8/10 (良い)

Mohamadreza

2024 年 1 月に 3 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Mohamadreza,What a treat to find your positive score waiting for us! We would love to welcome you back to downtown San Francisco for another visit soon.Best regards,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Kim E

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very approachable. Customer service was above & beyond with from the moment we checked in, until check out. Biggest highlight: The views from our room on the 11th floor were absolutely incredible! Definitely will be back!
2024 年 3 月に 2 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Kim,We are delighted you experienced the five-star, friendly service we are known for here at the historic Clift! Thank you for appreciating our skyline views, and we can't wait to welcome you back!Until then,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Sivagowry

2024 年 3 月に 5 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Sivagowry,Your top score makes our day! Thank you for joining us at The Clift during your time in the city, and we would love to welcome you back in the future.With regards,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Diann

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The redwood bar is amazing, the staff is fantastic and the room was comfortable, clean and well appointed
2024 年 3 月に 2 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 3 月 25 日)
Hello Diann,Thank you for joining us in our iconic Redwood Room! We hope to see you many more times at our bar!Best,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

James

2024 年 3 月に 1 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear James,What a treat to find your five-star rating waiting for us! Thank you for making our iconic hotel your home base in the city, and we hope to repeat the experience soon.Warmly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Saori、Ajax

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
close to union square and the GDC event i was staying for
2024 年 3 月に 5 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 3 月 26 日)
Hello Saori,As you discovered, our Union Square location is ideal for a stay in the city center, and we love that we earned your five-star rating! Join us again soon!Best,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Ana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the lobby! Rooms are cute and the view was great!
2023 年 12 月に 6 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 3 月 21 日)
Greetings Ana,We appreciate your compliments and five-star score! Thank you for joining us in our elegant lobby and we are delighted you loved our rooms as well!Warmly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Oleksandr

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very beautiful room! Great stuff, breakfast restaurant available! In the heat of Union Square! Definitely will be back!
2024 年 3 月に 2 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 3 月 21 日)
Greetings Oleksandr,We are delighted you enjoyed the beauty of our historic property, and love that you joined us for breakfast as well.Until next time,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Melissa,Your top score makes our day! Thank you for choosing to stay at the historic Clift during your time in the city, and we hope we can entice you back soon!Warmly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Abimaliel

2024 年 3 月に 1 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 4 月 8 日)
Hello Abimaliel,We appreciate your top score more than we can express! Thank you for joining us here in the heart of the city, and we hope you have now found your go-to hotel for future visits.All the best,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Marisa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed in the deluxe suite and it was absolutely stunning.
The Cliftからの返信 (投稿日 : 2024 年 3 月 18 日)
Hello Marisa,Thank you for sharing your top score with us! We love that you were comfortable in your deluxe suite, and we hope you have now found your go-to hotel in the city!Best,The Clift Royal Sonesta Hotel

4/10 (不満)

sang jo、Mckinney

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Unsafe place arund san fran down town ( Dirty & homeless) so bad memery about that
2024 年 3 月に 3 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 3 月 18 日)
Hello sang jo,We are sorry to hear that you felt unsafe in our downtown location, as we do place a high value on security in our property. We trust you felt at home with us within our walls, and we wish you happy and safe travels in the future.Kindly,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Elisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The people working at the hotel were so helpful and kind. They made our stay wonderful. The property was elegant and felt authentic while still having many modern appointments.
2024 年 3 月に 3 泊滞在
The Cliftからの返信 (投稿日 : 2024 年 3 月 12 日)
Hello Elisa,Thank you for sharing your glowing review and five-star approval with us! We are glad you found our team members to be helpful and kind throughout your stay, and our property elegant and authentic. We do indeed strive for that perfect blend of modern comforts and timeless beauty.Come back soon!Kind regards,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Steven、Oxnard

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place and wonderful stay
2024 年 3 月に 2 泊滞在
Cliftからの返信 (投稿日 : 2024 年 3 月 12 日)
Greetings Steven,Wonderful is what we love to hear! Thank you for joining us in the heart of the city, and do hurry back!Best,The Clift Royal Sonesta Hotel

6/10 (普通)

Samantha

2024 年 3 月に 1 泊滞在
Cliftからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Samantha,Thank you for sharing your score with us. We aim to ensure a five-star stay for every guest, and we look forward to completely wowing you in the future.With regards,The Clift Royal Sonesta Hotel

10/10 (非常に良い)

Ross、Simi Valley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property with good bar and restaurant. Updated rooms are clean and comfortable
2024 年 2 月に 1 泊滞在
Cliftからの返信 (投稿日 : 2024 年 3 月 12 日)
Hello Ross,Thank you for sharing your endorsement! We're glad you found time to experience our iconic Redwood Room during your stay, and we will pass along your compliments to our team.Hurry back!Best,The Clift Royal Sonesta Hotel

2/10 (非常に不満)

Sanna

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
I was in shock after checking in and being in the room for just one hour. It almost felt like I was at a motel. For the price I paid for one room for one night, you’d expect there would be a little bit more offered than just a bed to sleep in. The number one thing that made this stay awful was the food situation. They do not have room service, which is fine. I was told I could order food from the RESTAURANT downstairs and order takeout and pick it up myself. There was no menu for this restaurant anywhere. When I call front desk to ask about it, he says “I can connect you to a waiter and he can let you know what they have but it’s only bar food”. So it’s not a restaurant and I can’t see a menu before ordering? There’s also absolutely nothing in the mini-bar. The fridge was completely empty. The bathroom has a couple towels and shampoo and conditioner, there’s not even any body soap. They only had “bath gel” but there is no bathtub. I had to call and ask for a robe and what they brought was a joke. It was paper thin, felt like I was wearing a wind breaker and it smelled like it came straight from a hair salon. Valet is $75 (they don’t mention the tax so it comes out to $85) and there’s a bunch of fees as well. No idea why there are fees since absolutely nothing is included. The door is paper thin and you hear everything outside, especially the staff yelling to each other. There’s also a lot of street noise but that was expected. I’m just very disappointed with the experience
2024 年 3 月に 1 泊滞在
Cliftからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Sanna,We are always sorry to learn when we have let down a guest, and we share your frustration that you missed so many amenities you were expecting upon entering your room.We apologize for the confusion regarding your request for a menu, which of course should have been provided from The Redwood Room, and we also wish our team members had taken the opportunity to suggest additional favorite nearby eats to you.We hope you found your car to be secure with us at all times in our valet parking option, and we wish you had rested more comfortably at night in our urban location.We wish you safe and happy travels in the future, even if that is not with us.Kindly,The Clift Royal Sonesta Hotel