施設の入り口

カーサ ロマ ホテルの口コミ

2 out of 5
カーサ ロマ ホテル
610 Fillmore St, San Francisco, CA

口コミ

7.4

良い

評価 10 - 1007 件の口コミ中 288 件が非常に良い" "
評価 8 - 1007 件の口コミ中 379 件が良い" "
評価 6 - 1007 件の口コミ中 179 件が普通" "
評価 4 - 1007 件の口コミ中 68 件が不満" "
評価 2 - 1007 件の口コミ中 93 件が非常に不満" "

7.4/10

清潔度

8.2/10

スタッフとサービス

6.8/10

設備とサービス

6.8/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Kazuya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience at our hotel. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 (非常に良い)

ICIRO

出張
良かった点 : 施設のコンディションと設備
スタッフがとても親切でした。
2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

Hitomi

2023 年 12 月に 2 泊滞在

8/10 (良い)

TAKASHI

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
無料のコーヒが飲めたのは良かった。 防音がしっかりしてなかった。
2023 年 12 月に 2 泊滞在

4/10 (不満)

Makino

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Window is broken. Forget to supply towels.
2023 年 10 月に 5 泊滞在

6/10 (普通)

Satoru

6/10 (普通)

keisuke

気になった点 : 設備とサービス、施設のコンディションと設備
寝るだけならok 部屋が傾いててエレベーターもないので料金以外のおすすめはない。 危険地帯って程じゃないけど、空港から電車とバスで来る場合乗り換えの駅周辺は治安ヤバい。
2022 年 12 月に 1 泊滞在

2/10 (非常に不満)

RYOJI

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
ストリート側 騒音注意
1)衣装用ロッカーがついていなかった。他の同価格の部屋には付いていた。 2)Fell St.沿いの部屋で、車の騒音がひどい。特に朝方、信号で止まる度に上り坂をトラックがアクセル全開で発進する時は戦車でも来たかのよう。
2020 年 2 月に 6 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 11 月に 1 泊滞在

8/10 (良い)

Chihiro

良かった点 : 客室の快適度
2019 年 10 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
vely good!
2019 年 9 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
212号室に4泊しました。夏でも日本の春ぐらいの温度なので、長袖必須、エアコンありませんがいりません。気になったのは部屋?建物?が傾いていること。一階のロビーは大丈夫ですが上は平行感覚がおかしくなります。泊まった部屋は共有バス、トイレで部屋にはベッド、冷蔵庫、洗面所とテーブルしかありません。イスがないので常にベットに座る必要があります。部屋の壁が薄いので物を落とす音まで聞こえます。ベッドを傾いている斜面に対して頭を上にしてほしかった(自分たちで向きを変えて寝ました)、エレベーターがないので自分で階段をスーツケース持ってあがることは大変でした。 良い面を言えば、友達の家に泊まる感覚、Peetコーヒーが飲み放題、スタッフが優しい、環境は静かなど。 昔ながらのサンフランシスコを味わうには良い場所だと思います。
2019 年 8 月に 4 泊滞在
katherineからの返信 (投稿日 : 2019 年 8 月 16 日)
Thank you f or the feedback :)

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地がいい。 どこに行くにも便利な場所。 (ただしUberを利用) 自分の部屋のように気取らずに利用できた。
2019 年 7 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 4 月に 5 泊滞在

10/10 (非常に良い)

francoise

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Proximité ou accès facile de beaucoup d'endroits à découvrir Personnel très gentil
2024 年 5 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 26 日)
We are delighted to hear that you enjoyed your stay with us and found our location so convenient for exploring the wonders of the area. Our team works hard to provide warm and welcoming service to our valued guests like you. We sincerely hope to welcome you again soon for another unforgettable experience.

8/10 (良い)

Christopher

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Basic and reliable.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for your feedback! We're thrilled to hear that you found our hotel to be basic yet reliable. We strive to provide a comfortable and dependable experience for all our guests. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We hope to welcome you back soon!

10/10 (非常に良い)

Sachinrao、San Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 8 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back!

6/10 (普通)

Jiong、kenmore

2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for sharing your feedback. We appreciate your honesty and understanding that there's room for improvement. We strive to provide the best experience possible for all our guests, and we're sorry to hear that we fell short of your expectations during your stay. Your feedback helps us identify areas where we can focus our efforts to make necessary improvements. If there's anything specific you believe we could do better, please don't hesitate to let us know. We value your input and hope to have the opportunity to better serve you in the future.

4/10 (不満)

Marcos

It was no water en the bathroom! The light was out also
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
I'm truly sorry to hear about the inconveniences you experienced during your stay. It's certainly not the experience we aim to provide for our guests. Rest assured, I'll immediately address these issues with our maintenance team to ensure they're resolved promptly. Your feedback is greatly appreciated, and we hope to have the opportunity to make it up to you in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 (良い)

Dawn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We really enjoyed the hotel it was cloae to everything we needed. I feel they need to invest in some better pillows. I awoke with a neck ache because they were all lumpy. Rooms on the inside are way cheaper, that is because they dont have a bathrrom or shower in the room. Also there is no elevator.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
It's fantastic to hear that the hotel's location suited your needs perfectly. I'm sorry to hear about the discomfort caused by the pillows, though. Your feedback about the pillows being lumpy is valuable, and hopefully, the hotel can consider investing in better quality ones for future guests.It's also good to know about the differences in room types and amenities, such as the absence of a bathroom or shower in the cheaper inside rooms and the lack of an elevator. These details can help future guests make informed decisions when booking.Despite these minor inconveniences, I'm glad you still found the hotel enjoyable overall. Thank you for sharing your experience!

10/10 (非常に良い)

October

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
N/A
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the time to leave a review! Your feedback is appreciated.

8/10 (良い)

Myla Angelie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
In a very convenient location with a good selection of stores & restaurants close by. Various options for public transportation nearby as well. If you're on a budget, I recommend this hotel.
2024 年 5 月に 6 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
It's wonderful to hear that you found the hotel's location convenient, with plenty of nearby amenities and transportation options. Recommending it for budget-conscious travelers is especially helpful for those looking for value during their stay. Thank you for sharing your experience!

8/10 (良い)

Filip

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The Casa Loma is located in close proximity to a lot of interesting areas in SF. Most of the drives (by metro/bus system) took us 10-20 minutes and several stations are 2-3 minutes (walking) away from the hotel. The neighbourhood is quiet at night time and there are tons of cafes/restaurants around. If you are mostly out and about the rooms definitely serve their purpose (sleeping, showering). The rooms are a bit small for two guests plus suitcases but one can manage. Unfortunately there is no ironing board/iron which would be a fantastic additon! The room could also use a few more coat hangers (maybe on the bathroom door) but overall everything was fine. The room and hotel are clean and the stuff very friendly/helpful.
2024 年 5 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
It sounds like Casa Loma's location made exploring San Francisco a breeze for you, with convenient access to transportation and plenty of dining options nearby. While the rooms may be on the cozy side, it's great to hear that they served their purpose well. Your suggestions for additions like an ironing board/iron and more coat hangers are valuable for improving guests' experiences. Nonetheless, it's wonderful to hear that the hotel and its staff left you with a positive impression overall. Thank you for sharing your detailed feedback!

10/10 (非常に良い)

Katherine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed at Casa Loma twice now! Love the staff, they’re all extremely friendly. Had a staff member assist me with train routes and advice for certain areas of the city. They allow early check-ins dependent on availability of rooms (we were able to check in at 10:30 AM because someone didn’t make their booking the night before). They also allow you to leave your luggage before check in/ after check out. Overall, great service and experience with the staff.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
It's wonderful to hear that you've had such positive experiences during your stays at Casa Loma! Our staff takes great pride in providing exceptional service and ensuring our guests have a comfortable and enjoyable visit. I'm delighted to hear that they were able to assist you with train routes and advice about the city, as well as accommodating your early check-in and luggage storage needs. Thank you for taking the time to share your feedback, and we look forward to welcoming you back again in the future!

8/10 (良い)

Minsong

グループ旅行
良かった点 : 清潔度、スタッフとサービス
This neighborhood was perfect! Super walkable and lots to see nearby. The street is pretty noisy. The building is obviously old and leaves something to be desired, but worth it for this price in this neighborhood. Rooms are small but everything looked clean! It was very hot though - no AC like much of SF. Would recommend for a shorter stay where you’re just looking for a place to sleep.
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for sharing your experience! It's great to hear that you enjoyed the vibrant neighborhood and found it convenient for exploring. We appreciate your understanding about the noise and the age of the building; while we strive to provide comfortable accommodations, older buildings can present challenges. We're glad to hear that despite the lack of AC, the cleanliness of the rooms met your expectations. Your recommendation for shorter stays aligns well with our accommodations, and we're grateful for your feedback. If there's anything else we can do to improve, please let us know. We hope to welcome you back again soon!

8/10 (良い)

bradley

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Small, cute, & quaint.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
It sounds like you found the charm in our cozy accommodations! We're glad you appreciated the quaint atmosphere. If there's anything we can do to make your next stay even more enjoyable, just let us know. We look forward to welcoming you back!

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience at our hotel. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 (非常に良い)

Shawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very inexpensive for San Francisco and a very nice neighborhood.
2024 年 5 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
It's great to hear that you found our rates competitive and enjoyed the neighborhood! We aim to offer affordable options without compromising on quality or location. Thank you for choosing us, and we hope to see you again soon!

8/10 (良い)

Lisa、Lancaster

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed the unique, historic feel of this hotel.
2024 年 5 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
We're delighted to hear that you appreciated the unique charm and historic ambiance of our hotel! Preserving that atmosphere is something we take great pride in. Thank you for sharing your experience, and we hope to welcome you back again soon for another memorable stay!

10/10 (非常に良い)

Jose

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience at our hotel. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

6/10 (普通)

Luigi

気になった点 : 清潔度、施設のコンディションと設備
Ho passato cinque notti a Casa Loma Hotel a inizio maggio. L’edificio ha un suo fascino ed è ben inserito nel contesto incantevole del quartiere. Purtroppo però la struttura è in condizioni pessime e necessita di una ristrutturazione (in particolare la moquette è da sostituire e le pareti da ridipingere). In tutto l’hotel c’è un odore sgradevole che non saprei neppure identificare, indice di un servizio di pulizia non molto efficiente? La mia camera era carina e non troppo piccola, luminosa e con un bagno funzionante e funzionale. Certo dormire non è stato semplice per via del rumore della strada nonostante i tappi alle orecchie. Il letto però era comodissimo e le lenzuola pulite. Ripaga tutto il fascino del quartiere, a due passi da Alamo Square, Haight Street e Hayes Valley. Bohemian (forse troppo!)
2024 年 5 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for sharing your detailed feedback about your recent stay at Casa Loma Hotel. We're glad to hear that you appreciated the charm of our historic building and enjoyed the vibrant neighborhood. However, we're sorry to hear about the issues you encountered, including the condition of the structure and any unpleasant odors. Your comments regarding the need for renovations and improvements to cleanliness are duly noted, and we will work diligently to address these concerns.We're pleased that you found your room comfortable and functional, despite the street noise. Your comfort is important to us, and we apologize for any disturbances you experienced. We'll explore potential solutions to mitigate noise levels for future guests.Your feedback is invaluable to us as we strive to continually enhance our guests' experiences. We hope that despite the challenges you faced, you were able to enjoy your time exploring the surrounding attractions. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future with improvements reflecting your feedback.

6/10 (普通)

Christoph

カップルで旅行
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
Das Preis-Leistungsverhältnis ist in Ordnung, jedoch war wirklich störend, dass unser Zimmer ein Fenster zum Innenhof hatte und dieser durch die Lichter in den Fluren rundherum beleuchtet wurde. Der Vorhang konnte nachts nur wenig von dem Licht abhalten und ich konnte dadurch nur schlecht schlafen.
2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the illumination from the hallway lights affecting your sleep quality. Your feedback regarding the effectiveness of the curtains is noted, and we will certainly look into ways to improve room darkening options to ensure a more comfortable stay for our guests. We appreciate your understanding of the price-performance balance, and we hope to have the opportunity to provide you with a better experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

6/10 (普通)

Emma

気になった点 : 清潔度
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for sharing your feedback with us. We appreciate your honesty and take all comments seriously in our efforts to improve. If there are specific areas where we can enhance your experience, please feel free to share them with us. We value your patronage and hope to have the opportunity to better serve you in the future.

8/10 (良い)

Cristopher

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Small quaint rooms and not much more. There are bathrooms on every level that you share with other guests, but the was a minor inconvenience.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
We appreciate your feedback regarding our hotel rooms and shared bathrooms. We understand that the setup may have been a minor inconvenience for you. Your comments are valuable to us as we strive to improve our accommodations and amenities to better meet the needs of our guests. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

6/10 (普通)

Nicholas

2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the time to rate our hotel. We value your feedback and would appreciate it if you could share any specific areas where we can improve to enhance your experience in the future. We're committed to providing the best possible service for all our guests.

10/10 (非常に良い)

Jeanine

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect for just a place to sleep and it’s right in the city
2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your glowing review! We're thrilled to hear that you found our hotel perfect for your needs and enjoyed its convenient city location. Providing a comfortable and convenient stay is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back!

8/10 (良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not the most glamorous hotel but for what it’s worth it gets the job done. Don’t expect the rooms to have lots of room, it did feel a bit cramped but it works for 2 people at most. Not the cleanest in terms of the bathroom soap dispensers or some of the bed sheets but still pretty negligible for the price. It’s in a nice area easy to walk to cafes, parks, japantown and more; I found myself not even using Ubers too often since everything was accessible by bus and rental bikes too. Be warned, there is no elevator so you have to haul your luggage upstairs. Staff in my experience was serviceable and friendly in helping me.
2024 年 4 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for sharing your experience with us. We appreciate your honest feedback. While we're glad to hear that our hotel's location was convenient for you and that you found the staff friendly and helpful, we apologize for any shortcomings in cleanliness and the size of the rooms. We'll address these issues with our housekeeping team to ensure they're rectified promptly. Your feedback about the lack of elevator is duly noted, and we'll explore ways to improve the luggage hauling experience for our guests. We're grateful for your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future!

10/10 (非常に良い)

Isabelle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is wow
2024 年 4 月に 10 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with our staff. Providing exceptional service is our priority, and we're thrilled that our team made your stay memorable. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back!

8/10 (良い)

Kasey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
exactly what you need for a few day trip in a convenient area. it's what you expect out of an inner-city hotel that isn't a huge chain, but honestly gives you what you need (minus breakfast but oh well). rooms are small, but the beds are comfortable and have a fridge and microwave. i spent a bit extra for a private bathroom which is best in my opinion. staff were super helpful and welcoming, even giving me an earlier check-in.
2024 年 4 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your thoughtful review! We're delighted to hear that you found our hotel to be exactly what you needed for your trip and that our convenient location met your expectations. We appreciate your understanding regarding the lack of breakfast and are glad that you found the amenities in your room, including the comfortable beds, fridge, and microwave, to be satisfactory. It's great to hear that you opted for a private bathroom and that our staff provided excellent service, including accommodating an earlier check-in. Your feedback is invaluable to us, and we hope to welcome you back for another enjoyable stay soon!

10/10 (非常に良い)

Oscar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience at our hotel. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

2/10 (非常に不満)

brooke

出張, 家族旅行
気になった点 : 設備とサービス
Didn’t mention this is a HOSTEL. super unsanitary living conditions. room needed a deep clean
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
I'm truly sorry to hear about your disappointing experience. We strive to maintain high standards of cleanliness and comfort for all our guests, and it's disheartening to learn that we fell short during your stay. Your feedback is invaluable, and I assure you that we will address these issues promptly to ensure a better experience for future guests. If there's anything we can do to make this right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

10/10 (非常に良い)

Alejandro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the time to leave a 5-star review! We truly appreciate your positive feedback and are thrilled that you enjoyed your stay with us. If you ever have any comments or suggestions in the future, feel free to reach out. We hope to have the pleasure of hosting you again soon!

4/10 (不満)

Felipe

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff is not friendly
2024 年 3 月に 16 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
I'm sorry to hear about your experience with our staff. Providing excellent customer service is a top priority for us, and we sincerely apologize for any unfriendliness you encountered. Your feedback is valuable, and we will address this issue internally to ensure that all our guests receive the warm and welcoming service they deserve. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

10/10 (非常に良い)

Christopher

2024 年 3 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the time to leave a 5-star review! We truly appreciate your positive feedback and are thrilled that you enjoyed your stay with us. If you ever have any comments or suggestions in the future, feel free to reach out. We hope to have the pleasure of hosting you again soon!

8/10 (良い)

Victoria Marisol

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the time to leave a review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific areas where we can improve or if you have any suggestions for us, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 (非常に良い)

Ana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is friendly, the room was clean but small. The neighborhood has close restaurants, parks and it feels safe
2024 年 3 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your glowing review! We're delighted to hear that you found our staff friendly and your room clean. We understand that our rooms may be on the smaller side, but we're glad that it didn't detract from your overall experience. It's wonderful to hear that you enjoyed our neighborhood with its close proximity to restaurants and parks, and that you felt safe during your stay. We appreciate your feedback and hope to welcome you back for another enjoyable visit soon!

8/10 (良い)

Yashdil

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the time to leave a review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific areas where we can improve or if you have any suggestions for us, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 2 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the time to leave a 5-star review! We truly appreciate your positive feedback and are thrilled that you enjoyed your stay with us. If you ever have any comments or suggestions in the future, feel free to reach out. We hope to have the pleasure of hosting you again soon!

10/10 (非常に良い)

Victoria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved my stay at this hotel! A tiny room nestled in a beautiful part of SF at an extremely affordable price. It's no Marriott, but it's lovely if you don't mind small spaces. I've had a love/hate relationship with SF but the location of this hotel made me fall in love with it again <3. Only downside was that the room's toilet was broken during our stay, the chain was a bit jank. It only really failed our last day there so it wasn't too bad. Aside from that, the bathroom was really nice! You can tell it was recently renovated! Anywho, if you're going to SF on a budget I can't recommend this place enough!
2024 年 3 月に 6 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel and that our affordable prices and beautiful location made your visit to San Francisco memorable. We're glad that you appreciated the charm of our cozy rooms, even if they're on the smaller side. We apologize for the inconvenience with the toilet during your stay, but we're pleased that it didn't greatly impact your experience and that you found the recently renovated bathroom nice. Your recommendation means a lot to us, and we can't wait to welcome you back on your next trip to SF!

10/10 (非常に良い)

xiaorui

2024 年 3 月に 6 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the time to leave a 5-star review! We truly appreciate your positive feedback and are thrilled that you enjoyed your stay with us. If you ever have any comments or suggestions in the future, feel free to reach out. We hope to have the pleasure of hosting you again soon!