On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.
Sincerely,
Hotel Management
Thank you for taking the time to evaluate your stay. We are happy that you liked our convenient location and your spacious room. However, we are sorry that you were unhappy with our housekeeping service. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We are grateful for the feedback you provided and hope you will choose to stay with us again in the future.
Sincerely,
General Manager
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America -San Diego - Hotel Circle. It's so nice to know how much you enjoyed your stay, and we are happy you were impressed with our well-appointed suites, on-site facilities and our convenient location. Thank you for being our guest, and we look forward to your next visit.
Sincerely,
General Manager
8/10 (良い)
宿泊されたお客様
2016 年 10 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
General Managerからの返信 (投稿日 : 2016 年 10 月 23 日)
Thank you for taking the time to share your kind ratings about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - San Diego - Hotel Circle will be your first choice every time you visit this area.
Sincerely,
General Manager
8/10 (良い)
Arnedo
家族旅行
2024 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Got a good rate, but the hotel amenities can be a little better.
Arnedo
2024 年 5 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Arnedo, Thank you for your feedback. We're glad you found our rates appealing. We are constantly striving to enhance our amenities to better meet the needs of our guests. Your input is valuable to us, and we will take it into consideration as we continue to improve our offerings. We appreciate your patronage and hope to exceed your expectations on your next visit to Extended Stay America.Sincerely,Hotel Management
4/10 (不満)
Cathy
小さなお子様連れの家族旅行
2024 年 5 月 24 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
No shampoo ,,, bed was not comfortable,, cheap towels only two ,, had a kitchen no utensils ,, super noisy ,, not worth the $$ also receptionists not trained well no hospitality she was rude
Cathy
2024 年 5 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Cathy, Thank you for bringing these concerns to our attention. We apologize for the inconvenience you experienced during your stay. Providing a comfortable and welcoming environment is our priority, and we regret that we fell short of your expectations. We have addressed these issues with our housekeeping and reception teams to ensure that our guests receive the amenities and service they deserve. Your feedback is invaluable as it helps us improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Sincerely,Hotel Management
2/10 (非常に不満)
Steven
2024 年 5 月 24 日
Steven
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
jaime
2024 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful hotel. Clean and comfortable. Highly recommended.
jaime
2024 年 3 月に 2 泊滞在
10/10 (非常に良い)
Michael
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Michael
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Jesse
カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
2024 年 5 月 19 日
良かった点 : スタッフとサービス、施設のコンディションと設備
There was a couple engaged in a screaming match between the hours of 1am - 3am and management never came up to solve the problem. To add, breakfast was wiped out by 7 and it barely started at 6. Will not stay here again
Jesse
2024 年 5 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Jesse, Thank you for your feedback. We sincerely apologize for the disturbances you experienced and the issues with breakfast availability. Ensuring a peaceful and enjoyable stay for our guests is our priority, and we regret that we fell short during your visit. We are addressing these concerns with our team to improve our services and response times. Your comments are valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
10/10 (非常に良い)
Irving
家族旅行
2024 年 5 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pays for wifi
Irving
2024 年 5 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Irving, Thank you for your feedback about your stay at Extended Stay America. We strive to provide the best possible amenities for our guests, and we understand the importance of complimentary wifi access. Your comments will be reviewed by our management team to ensure we are providing value and convenience to our guests. We appreciate your understanding and hope to have the opportunity to improve your experience during future stays.Sincerely,Hotel Management
10/10 (非常に良い)
James
2024 年 5 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
James
2024 年 5 月に 1 泊滞在
6/10 (普通)
Ernesto
2024 年 4 月 27 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Place is a little run down
Ernesto
2024 年 4 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Ernesto, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the condition of our property. Rest assured, we take your comments seriously and are actively working to address any areas in need of improvement. Our goal is to ensure every guest enjoys a comfortable and pleasant stay with us. We hope you'll consider giving us another chance to exceed your expectations in the future. Sincerely,Hotel Management
8/10 (良い)
Laurie
ペット同伴の旅行, カップルで旅行
2024 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff was friendly and accommodating. Close to Alot of different things.
Laurie
2024 年 4 月に 3 泊滞在
2/10 (非常に不満)
Leslie Camille
カップルで旅行
2024 年 4 月 21 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Noisy and not clean
Leslie Camille
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Leslie Camille, Thank you for your review of our hotel. We apologize for the disturbance and cleanliness issues you experienced during your visit. Providing a peaceful and clean environment is essential to us, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these concerns with the team to ensure a more enjoyable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Management
4/10 (不満)
nicolas
出張
2024 年 4 月 21 日
気になった点 : 施設のコンディションと設備
The room smell
nicolas
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Nicolas, Thank you for choosing to stay at our hotel. We apologize for the inconvenience caused by the odor in your room. Ensuring a comfortable stay is our priority, and we regret that we fell short in this instance. Your feedback is valuable, and we will address the issue internally to prevent recurrence. We do hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
6/10 (普通)
Alexander
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス
My getaway weekend stay in San Diego at Extended Stay was up to par. An average hotel experience that had friendly staff, elevator to all floors, cleaning service, ect.
The King bedroom was spacious for my lady and I with plenty of space and lighting. There was a lot of table space with two nightstands, a desk, a dresser, and a medium sized kitchen counter.
We appreciated the full sized fridge and kitchen appliances, but didn’t use them to their full potential. The TV was a little out dated but still an HD flatscreen so it wasn’t bad for the bedtime hours.
The bathroom was sleek and clean with plenty of counter space and lighting for the ladies. There was only one bar of soap for the shower so make sure to bring shampoo and conditioner which thankfully I had.
Only issue with the room was the smoke alarm was missing and reported it to the front desk after checking in to make sure I wasn’t blamed for it after. Also the windows have seen better days. One window would only open up one inch and the second window wouldn’t open up at all.
The property was clean with plenty of parking and liked the gated parking lot entrance, but the gate would only close during the night time hours.
Overall a good experience
Alexander
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Alexander, We appreciate your detailed feedback about your recent stay with us in San Diego. It's fantastic to learn that our accommodations met your expectations for the most part, and we're glad you enjoyed the spaciousness and amenities of the king bedroom. Your compliments about our courteous and devoted team members are genuinely appreciated. However, we sincerely apologize for any discomfort caused by the issues with the smoke alarm and windows. Please rest assured that we take your feedback seriously and will address these concerns with our team to ensure a better guest experience moving forward. We hope to have the opportunity to welcome you back for an even more enjoyable stay next time. Sincerely,Hotel Management
2/10 (非常に不満)
Maricela
2024 年 4 月 15 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This place used to be better, we called for room service and they said they only do it every two weeks. We also had to get towels at the front desk, come on you guys can do better.
Maricela
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Maricela, Thank you for choosing us and leaving your feedback. We regret any lapses in our service and accommodations from your previous stays with us. Our housekeeping services are provided once every two weeks to guests staying eight or more nights, respecting the privacy of their home-like living. These services are always available upon request for a minimal fee, and we also offer a complimentary linen exchange service at the front desk as often as you like. However, we sincerely apologize for falling short of your expectations. We have noted your concerns and appreciate your insights, as your comments are crucial to our continued efforts to improve. Thank you again for the feedback; we hope you will return in the future to enjoy our hotel to the fullest.Sincerely,Hotel Management
6/10 (普通)
Sung、Redding
2024 年 4 月 14 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Fine
Sung
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Sung, Thank you for choosing us for your recent accommodation in our area. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback as we continually strive to enhance our guest experience. It was a pleasure having you as our guest, and we hope you will revisit us again the next time you are in the area.Sincerely,Hotel Management
2/10 (非常に不満)
Jenee
家族旅行, 小さなお子様連れの家族旅行
2024 年 4 月 12 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hinge on our door completely broke off so it never automatically closed after us. We told the front desk and they said someone would come fix it. We were there for a week and no one ever came. We also reminded them. Broken security latch, wires hangin from the ceiling. Animal poop in the hall. Short on towels and kitchen supplies. We asked for room close together but weren’t able to get it. Things just didn’t feel clean and smelt old and run down. The security gate was broken. The tub drain didn’t plug so we couldn’t take baths. Our phone didn’t work and ceiling light didn’t work.
Jenee
2024 年 3 月に 7 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Jenee, Thank you for taking the time to post your review, as we value our guest's comments and opinions. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues appropriately. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
10/10 (非常に良い)
Angelina、San Diego
2024 年 4 月 11 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Key was dis alarmed.
Angelina
2024 年 3 月に 2 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Angelina, Thank you for choosing Extended Stay America as your place of stay. We appreciate your generous rating and are delighted to read that you had a wonderful experience with us. We aim to ensure that every guest has an excellent and memorable stay, and we are glad to know that we have achieved that with you. We have noted your specific feedback about the key. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
6/10 (普通)
Sandy
2024 年 4 月 9 日
気になった点 : 清潔度、施設のコンディションと設備
The room was outdated and the towels were dirty...
Sandy
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Sandy, Thank you for reviewing your stay. We are happy your overall experience was pleasant. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
10/10 (非常に良い)
Chris
2024 年 4 月 6 日
良かった点 : スタッフとサービス
The staff is exemplary. This hotel is dog friendly and they do a booming canine business, but they also provide all the needs for a quick doggy walk and pee.
Breakfast is as advertised, just prepackaged stuff and coffee, but they were very clear about that.
Chris
2024 年 4 月に 1 泊滞在
8/10 (良い)
ruth
2024 年 4 月 6 日
ruth
2024 年 4 月に 1 泊滞在
6/10 (普通)
Selenia
グループ旅行
2024 年 3 月 28 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
The staff was amazing. Lydia was the top of all. Considering the 2 medical emergencies.
All personnel day and night were great.....5 stars to them.
Now the room smelled like urine, there are roaches in the bathroom and kitchen area. Housekeeping doesn't come every day, you have to take your own trash and dump in the trash room yourself. Also if you want clean linen or towels, you have to bring dirty ones to laundry room and go to front desk to request exchange for clean ones. You make your bed. Even though it says breakfast included. It is actually 2 pots of regular and decaf coffee, A 3ple tower with little muffins sealed in plastic.
Staff was great, but I'll never come back or recommend this place to anyone. Thank you.
Selenia
2024 年 3 月に 4 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Selenia, Thank you for recognizing our amazing staff, especially Lydia, and their dedication during challenging times. We apologize for the cleanliness and service issues you encountered. Your feedback is vital, and we'll address these concerns to improve our standards. We understand your disappointment, and we're sorry for any inconvenience. Your comments will guide our efforts to enhance our guest experience. We appreciate your candor and hope to regain your trust in the future.Sincerely, Hotel Management
10/10 (非常に良い)
Diego
2024 年 3 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great service
Diego
2024 年 2 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Diego, Thank you for your kind words about Extended Stay America! Providing great service is at the core of what we do, and we're thrilled that you had a positive experience during your stay. Your satisfaction is our utmost priority, and we're delighted that our efforts resonated with you. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future. Sincerely,Hotel Management
10/10 (非常に良い)
Marivel
カップルで旅行
2024 年 3 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Customer service was very friendly great hospitality,Quiet and convenient.
Marivel
2024 年 3 月に 1 泊滞在
8/10 (良い)
Carmen
2024 年 3 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Carmen
2024 年 3 月に 2 泊滞在
4/10 (不満)
jose
家族旅行
2024 年 3 月 19 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Old building, needs renovation. Feels unsafe.
jose
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Jose, Thank you so much for reviewing our hotel. Updating and renovating our hotel is always ongoing, and we are sorry that our property did not meet your expectations during your stay. Various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Sincerely,Hotel Management
4/10 (不満)
Brian
2024 年 3 月 9 日
気になった点 : 施設のコンディションと設備
Brian
2024 年 3 月に 4 泊滞在
8/10 (良い)
Melinda
2024 年 3 月 6 日
Melinda
2024 年 3 月に 1 泊滞在
2/10 (非常に不満)
Adam
家族旅行
2024 年 3 月 4 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
the place was horrible. our door did not have a room number, someone had removed it and written our room number on it with marker. there was water still in our bathtub. there was crumbs and dirt/dust on the floor. the "breakfast" was coffee and muffins and granola bars. the property and surrounding area was wough and looked shady.
Adam
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Adam, We sincerely apologize for the disappointing experience you encountered during your recent stay. It is truly disheartening to read about the unacceptable issues you faced with your room. Please know that this falls short of our usual standards, and we will share these concerns with our housekeeping team to prevent such oversights from repeating. Regarding our complimentary grab-and-go breakfast, we're truly sorry for falling short of your expectations. Your feedback is invaluable to us, and we assure you that we will utilize it to ensure a more fulfilling experience for future guests. Additionally, we understand your concerns about the surrounding area and assure you we work closely with the local police authorities to ensure the safety and security of our guests. We hope you will consider giving us another opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
4/10 (不満)
Ronald
ペット同伴の旅行, 出張, カップルで旅行
2024 年 3 月 3 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Many homeless aroundcom, unsafe, the room was clean, but the hotel in general was dirty. Very unsatisfied.
Ronald
2024 年 3 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Ronald, Thank you for sharing your feedback with us. We are genuinely concerned to learn about your comments regarding the cleanliness and safety during your recent stay. We sincerely apologize for any discomfort caused by the issues you have raised. Please know that we take such feedback seriously, as we are committed to delivering an immaculate and secure environment for all our guests. Please rest assured we will use your insights to uphold our standards and ensure a more pleasant experience for future guests. We truly appreciate your insights and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
4/10 (不満)
Pamela
2024 年 3 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There is a reason this property is cheaper than the ones around it. Spend the extra money.
Pamela
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Pamela, We appreciate you taking the time to share your feedback with us. Please accept our sincere apologies for any inconvenience you experienced during your stay. Our aim is always to provide exceptional value and comfort to all our guests. We genuinely regret falling short of meeting your expectations on this occasion. Your comments are invaluable to us as we continually strive to improve our guest satisfaction. We hope you will consider giving us another opportunity to provide you with a more fulfilling visit in the future.Sincerely,Hotel Management
10/10 (非常に良い)
LISAMARIE
出張
2024 年 2 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable and close to old town
Convenient location and amenities but had to ask for any kitchen items. And no hair conditioner lol. But nice rooms and staff. Would definitely return.
LISAMARIE
2024 年 2 月に 3 泊滞在
2/10 (非常に不満)
Gunther
2024 年 2 月 27 日
気になった点 : 清潔度、施設のコンディションと設備
When I called, they said there was a shuttle to and from the airport! There isn’t! I took the hotel because it said it is close to the airport. It isn’t!
Gunther
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Gunther, Thank you for sharing your thoughts and comments regarding your stay with us. We always strive to exceed our guests' needs and expectations; therefore, we apologize for any disappointment with the shuttle service. We will address this issue adequately to ensure it is not repeated. Your patience is much appreciated, and we hope to see you again soon. Thank you for choosing us.Sincerely,Hotel Management
2/10 (非常に不満)
martin
2024 年 2 月 24 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Alot of weird people out side walking around the motel, and arguing
martin
2024 年 1 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Martin, We're sorry to hear about your experience. While we strive to maintain a safe environment for all our guests, we understand that external factors may occasionally impact your stay. We appreciate your feedback and will continue to work diligently to ensure the comfort and security of our guests. If you ever feel uncomfortable or unsafe during your stay, please don't hesitate to reach out to our staff for assistance. We value your safety and satisfaction above all else.Sincerely,Hotel Management
10/10 (非常に良い)
Conrado
2024 年 2 月 19 日
Conrado
2024 年 2 月に 1 泊滞在
2/10 (非常に不満)
Hector
2024 年 2 月 18 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hector
2024 年 2 月に 2 泊滞在
2/10 (非常に不満)
Stephanie
小さなお子様連れの家族旅行
2024 年 2 月 18 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This place is dirty and unsafe. There are lots of drug dealers and scary people around. This is way overpriced.
Stephanie
2024 年 2 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Stephanie, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
4/10 (不満)
Susanna
2024 年 2 月 16 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The staff was great but the hotel needs serious help. 2 of the 4 charging stations were broken and in 1 of the functioning charging spaces a car was parked that looked like someone was living out of it. Had 2 rooms that had unexplained serious flooding. Again the staff tried to help but there was only so much that they could do.
Susanna
2024 年 2 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Susanna, We sincerely apologize for the inconvenience and challenges you encountered during your recent stay. While we're glad to hear that you found our staff to be accommodating, we understand the frustrations caused by the issues with the charging stations, the presence of a vehicle in the designated space, and the unexpected flooding in your rooms. Your feedback is invaluable, and we will address these concerns with urgency to ensure improvements are made. We hope to welcome you back in the future for a much-improved stay. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
6/10 (普通)
宿泊されたお客様
2024 年 2 月 16 日
良かった点 : 客室の快適度
気になった点 : 清潔度
Bad plumbing
I had no issues with the room, until the drains backed up in our tub. There was this black powder and it had a disgusting aroma. Everything else was fine.
宿泊されたお客様
2024 年 2 月に 2 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Guest, Thank you for bringing this matter to our attention, and we apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issue with the drains in your tub. We take cleanliness and guest comfort very seriously, and we regret that we fell short in this instance. Your feedback is essential, and we will address this issue promptly with our housekeeping and maintenance teams to ensure that such incidents do not recur. We appreciate your understanding and hope to welcome you back for a much-improved experience in the future. Thank you for your patience and for choosing to stay with us.Sincerely,Hotel Management
8/10 (良い)
Kelly
家族旅行
2024 年 2 月 16 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Good value for the price. Nice for several days stay, with stove top range. They will loan pots upon request.
Kelly
2024 年 2 月に 3 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Kelly, We're thrilled you found good value at Extended Stay America! Our kitchen amenities aim to make longer stays comfortable, and we're delighted you enjoyed the stove top range. Don't hesitate to reach out for any additional needs during your stay. We look forward to hosting you again soon!Sincerely,Hotel Management
10/10 (非常に良い)
alicia
2024 年 2 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Chill stay
I had a nice time again. I needed a late checkout because of personal matters. Then I needed lil longer and theres a fee but Suzanna waived the fee for me when i checked out. Patience/ respect is key anywhere we go* overall a good stay.
alicia
2024 年 2 月に 1 泊滞在
10/10 (非常に良い)
Tomeka
2024 年 2 月 7 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Tomeka
2024 年 2 月に 1 泊滞在
10/10 (非常に良い)
alicia
2024 年 2 月 6 日
alicia
2024 年 1 月に 1 泊滞在
10/10 (非常に良い)
alicia
2024 年 2 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quiet stay
We had a quiet couple days stay. Suzanna at the front desk lobby was nice and it was a quick check-in. The room was cozy and we bought groceries to cook in our room instead of eating out. It was overall nice/quiet stay. Will be back to stay again*
alicia
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Alicia, We are pleased everything went great for you during your visit to our city. It is nice knowing our fantastic location, easy access to the suite's kitchen, and exceptionally friendly and helpful staff made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management
10/10 (非常に良い)
Yvette
2024 年 1 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Suzane the front desk host was wonderful and very accommodating.