Hi Toshiharu,Thank you for taking the time to leave us a review. It saddens us that your recent stay at our hotel did not meet your expectations. Although not typical, we apologize you had difficulties connecting to our wifi. We encourage our guests to reach out with anything they find less than perfect so we may have an opportunity to find a solution. Please accept our sincerest apologies that your room was not serviced for two days. We share your frustration and will better communicate this with our future guests. Given the opportunity, we would like to provide you with the stay you expected. Please reach out to me anytime offline to discuss how we can make it right for you. Thank you, and we look forward to hearing from you soon.Respectfully,Brett Peterson, GM

Hi Yuki,Two things you can always expect are a prime location to explore and clean accommodations to relax in. We hope that you got plenty of R&R. However, we apologize if the WiFi was not reliable. We will certainly look into this. If you are ever back in town, we would love to welcome you again.

Dear Yuki,We understand how important it is to stay connected while on the road, so it is unfortunate our WiFi was a cause for concern. Our service provider will be made aware so action can be taken. On a positive note, we're thrilled you loved our central location, neat rooms, and amiable staff! We'd love to build on these aspects the next time you visit and work to deliver a five-star experience!

Hi Roger,Thank you for choosing Four Points by Sheraton San Diego Downtown Little Italy. Our team is delighted you enjoyed a comfortable stay with us. It was our pleasure to host you, and we hope to see you again for another memorable visit!Sincerely, Brett Peterson, GM

Hola señora Patricia,Agradecemos sus comentarios y nos alegra que haya encontrado conveniente nuestra ubicación. Fue un placer tenerlo con nosotros en Four Points by Sheraton San Diego Downtown Little Italy y esperamos recibirlo nuevamente y brindarle otra estadía placentera.Atentamente,Brett Peterson, gerente general

Hi, Mrs. Christine,Thank you for letting us know about your recent stay at Four Points by Sheraton San Diego Downtown Little Italy. We are glad you could take advantage of our hotel's ideal location. It was an honor having you as our guest, and we cannot wait to see you again soon!Sincerely,Brett Peterson, GM

Dear Natalie,Thank you for sharing your experience. We're glad we could accommodate your early check-in and that our clean hotel met your expectations, especially under such important circumstances. We hope your surgery went well and wish you a speedy recovery. Looking forward to welcoming you back for a more relaxed visit next time!Sincerely,Brett Peterson, GM

Hi Ms. Lorene,Thank you for your review and for giving us a perfect rating! We are thrilled our fantastic location was a highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. It was a pleasure having you here, and we hope you return soon.Sincerely,Brett Peterson, GM

Hi, Mr. John,Thank you for sharing your experience. We're glad you found your stay satisfactory. Your insights regarding our windows and roof area are valuable as we continuously seek ways to enhance our guest experience. We'll consider how we can better utilize our spaces in the future. Our team looks forward to welcoming you back and offering an even more enjoyable stay.Sincerely,Brett Peterson, GM

Hola, Sra. Edith,Gracias por tomarse el tiempo para dejar una reseña. Estamos muy contentos de saber que tuvo una estancia agradable con nosotros y pudo disfrutar de nuestras fantásticas habitaciones y nuestra conveniente ubicación. Hemos transmitido sus felicitaciones al equipo y esperamos que nos visite nuevamente.Atentamente,Brett Peterson, gerente general

Hi, Mrs. Lisa,Thank you for taking the time to share your feedback with us. your feedback is very valuable to us as it helps us improve. We apologize for any concerns with pests, and our pest control specialist will be notified right away. Please know that the comfort and safety of our guests are our top priorities, and we take reports of pests very seriously. Our team will be working actively to address this issue. Additionally, we apologize for any inconvenience you faced with parking options. As you mentioned, we offer Valet parking that is only accessible to our guests and staff. We hope to have the opportunity to welcome you back again soon. Sincerely, Brett Peterson, GM

Hi Mr. Moses,Thank you so much for taking the time to share your thoughts on your recent visit. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this was reflected in your experience. It was a pleasure having you here, and we hope you return the next time you visit San Diego.Sincerely,Brett Peterson, GM

Hola, Sr. Jonathan,¡Gracias por la revisión de cinco estrellas! Nos complace saber que tuvo una muy buena estadía y esperamos que nos visite nuevamente pronto.Atentamente,Brett Peterson, gerente general

Hi Ms. Maren,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in town, please come see us again at Four Points by Sheraton San Diego Downtown Little Italy!Sincerely,Brett Peterson, GM

Hi Hironori,It was a pleasure to host you. While we hope to earn a perfect rating, we appreciate your feedback. This will be kept in mind, as we work to always provide our guests with great value. Thank you, and we hope you choose to return in the future. Sincerely,Brett Peterson, GM

Hi, Mr. Kashif, Thank you for choosing to stay with us at Four Points by Sheraton San Diego Downtown Little Italy. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Sincerely,Brett Peterson, GM

Hi Mr. Grant,Thank you for taking a moment to leave a review. We regret to learn that you were not fully satisfied with your recent experience. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. Your feedback helps us improve, and we’ll strive to ensure a smoother experience for your future enjoyment. Additionally, your concerns about the pool and shower will be shared with maintenance to ensure our high standards of cleanliness are being met, and any necessary adjustments are made promptly. On a positive note, we appreciate you mentioning our comfortable beds. It is our hope that you will give us another chance to change your perceptions down the line. Sincerely,Brett Peterson, GM

Hi Hosna,We appreciate you taking the time to leave us your feedback. Our team is saddened to hear our accommodations did not exceed your expectations, but we are thankful you are bringing this to our attention. What you have described differs from our usual flawless operations, and we apologize if this took away from your overall experience. We hope you will consider giving us another chance so we can provide you with the excellent stay you deserve.Sincerely, Brett Peterson, GM

Hi Ms. Irma,Thank you for being our guest and taking the time to share your feedback. While we always hope our guests have a perfect stay, we are sorry to hear you had some concerns. Please know that our parking fee is noted on our website, so we are sorry you were unaware of this upon arrival. Also, while we cannot control the areas of the city outside of the hotel, we do work diligently with the city to seek humane solutions for San Diego's unhoused population. We helped pass an ordinance to move these camps, and we believe this will happen very shortly. We hope to have the pleasure of welcoming you back once our renovations are complete, so you can truly enjoy a lovely, memorable experience.Sincerely,Brett Peterson, GM

Hi, Mrs. Jennifer,We are so happy to know that our friendly team members helped make your visit that much better. That being said, we're sorry to hear that you didn't have a good time with us overall. Please know that the safety and security of our guests is our number one priority. All of your comments will be kept in mind for the future, and should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline. Please consider giving us another chance to impress you in the future. Sincerely,Brett Peterson, GM

Hi, Mr. Joseph,Thank you for sharing your feedback with us. We're glad you found our facility reasonably priced, and your insights are valued as we strive to improve. We hope to have the opportunity to welcome you back to Four Points by Sheraton San Diego Downtown Little Italy for an even better experience.Sincerely,Brett Peterson, GM

Hi, Mrs Ana,Thank you for taking a moment to let us know about your stay with us at Four Points by Sheraton San Diego Downtown Little Italy. We are glad our hotel's ideal location worked well for your travel needs. Again, thanks for your review, and we cannot wait until your next visit!Sincerely,Brett Peterson, GM

Hi, Mr. Isaac,Thank you for taking a moment to provide your feedback. We assure you that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, accommodations, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of seamless.Sincerely,Brett Peterson, GM

Hi Mr. Farooq, It was a pleasure hosting you at Four Points by Sheraton San Diego Downtown Little Italy! We're glad you enjoyed your stay, and we hope to see you again soon. Sincerely, Brett Peterson, GM

Hi Chris,Thank you for being our valued guest. It's great that you found our team members helpful during your stay, but we apologize for the odor issue. Rest assured, this concern will be swiftly resolved. While it's our pleasure to offer the option of valet parking, please know you can review our rates online before making a reservation. Safe travels, and we hope to have another chance to exceed your expectations. Sincerely,Brett Peterson, GM

Hi, Mr. Chris, Thank you for sharing your experience with us. We apologize for not providing you with the toiletries you needed during your stay. We will address this issue with our team to ensure that such oversights do not occur in the future. Please note that housekeeping services were available upon request during your stay. We regret any miscommunication that may have occurred regarding this aspect of our service. Your feedback is very much appreciated, and we hope you will give us another chance to provide you with a better experience.Sincerely,Brett Peterson, GM

Hi Octaviano,While we always appreciate guest feedback, we are sorry you were unaware of our valet parking. Please know that it is described on our website. We hope you enjoyed your stay otherwise and wish you well as your travels continue.Sincerely,Brett Peterson, GM