Seasonal outdoor pool

Reviews of Super 8 by Wyndham Universal City

2 out of 5
Super 8 by Wyndham Universal City
200 Palisades Dr, Universal City, TX

Reviews

6.4
Rating 10 - Excellent. 246 out of 1002 reviews" "
Rating 8 - Good. 239 out of 1002 reviews" "
Rating 6 - Okay. 155 out of 1002 reviews" "
Rating 4 - Poor. 143 out of 1002 reviews" "
Rating 2 - Terrible. 219 out of 1002 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Josh

Business traveler
Liked: Staff & service, property conditions & facilities
The stay was great!
Stayed 7 nights in May 2024
Response from CC - Guest Relations Manager on May 25, 2024
Hi Josh! We're thrilled to hear that you had a great stay with us! Providing exceptional experiences for our guests is our top priority, and we're delighted that you enjoyed your time at our hotel.Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future. If there's anything else we can do to make your next stay even better, please feel free to let us know.

6/10 Okay

Angela

It was a good price.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on May 20, 2024
Hi Angela! We're glad to hear that you found the price of your stay to be good value. Providing affordable rates for our guests is important to us, and we're pleased that you found our pricing to be satisfactory. Your satisfaction is important to us, and we hope that despite any initial concerns, you'll have an enjoyable overall experience during your stay. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us.

10/10 Excellent

kashawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on May 20, 2024
Hi kashawn! We're delighted to hear that you had a positive experience with our staff. Providing friendly and attentive service is a priority for us, and we're glad our team made a positive impression on you. Your satisfaction is important to us, and we appreciate your kind words. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in May 2024
Response from CC - Guest Relations Manager on May 15, 2024
Hi Larry! Thank you for your brief feedback. We're pleased to hear that you found our staff to be nice. Your kind words are appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If you have any additional feedback or suggestions, please feel free to share them with us.

4/10 Poor

R

Disliked: Cleanliness
Too old motel, an area bad.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on May 7, 2024
Hi R. We apologize for any disappointment you experienced during your stay. Ensuring the comfort and safety of our guests is paramount, and we regret that our motel did not meet your expectations in terms of its age and location. Your feedback is valuable, and we will take it into consideration as we strive to improve our facilities and services. If there's anything specific you would like to share or if there are any concerns we can address, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

8/10 Good

Mohan

Traveled with family
Disliked: Cleanliness, amenities
see above
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 29, 2024
Hi Mohan. Thank you for taking the time to leave us a rating. If there was any way we could make your next stay a much more positive experience, do not hesitate to reach out to us and let us know how we can improve.

8/10 Good

kathia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 28, 2024
Hi Kathia! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.

10/10 Excellent

Lizeth

Business traveler
Liked: Staff & service, amenities
Comfy
Stayed 5 nights in Jan 2024
Response from CC - Guest Relations Manager on Apr 28, 2024
Hi Lizeth! We're pleased to hear that you found your stay comfortable! Providing a cozy and relaxing environment for our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

Brian, Commodore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just hoping they give deposit back
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 22, 2024
Dear Brian, Thank you for your feedback. I understand your concern about the deposit, and I recommend reaching out to the hotel management directly to inquire about the status of your deposit refund. Coordinating with your bank is also another option. We hope this gets resolved for you soon, and that you will come back and stay with us again.

10/10 Excellent

Martina irene

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was by far the best stay for me for the price excellent bed and room
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear Martina irene,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, finding the bed and room to your satisfaction, especially considering the value offered. We strive to provide our guests with a comfortable and enjoyable experience, and it’s rewarding to know that we met your expectations. We look forward to welcoming you back again soon for another excellent stay.Sincerely,

10/10 Excellent

Nakboon, Houston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and safe area. Room is good as advertised.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear Nakboon,Thank you for sharing your positive experience. We are delighted to hear that the room met your expectations and that you felt secure in our location. We strive to maintain our standards of cleanliness and comfort to ensure a pleasant stay for all our guests. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Ronald

Stayed 4 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 30, 2024
Hi Ronald! Thank you for leaving us a 5/5 rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

4/10 Poor

john

Disliked: Property conditions & facilities
Very dirty , bedspread was covered in makeup, ironing board stained and written on, blanket had cigarett holes in it. Yucky even at a good price
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 11, 2024
Dear john, We sincerely apologize for the condition of your room and the issues you encountered with the cleanliness and upkeep of the amenities. Maintaining a high standard of hygiene and room quality is paramount for us, and it is clear from your feedback that we fell short in this instance. We will address these concerns immediately with our housekeeping staff to ensure that all rooms meet our standards for cleanliness and guest comfort. Thank you for bringing these matters to our attention, and we are committed to making the necessary improvements to prevent such issues in the future.Sincerely,

10/10 Excellent

Storm

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from CC - Guest Relations Manager on Apr 11, 2024
Dear Storm, Thank you for taking the time to leave a rating! We're thrilled to see that you had an excellent experience during your stay, hence the perfect rating. If you ever have any specific feedback or suggestions to share, please don't hesitate to reach out. We appreciate your support and hope to continue providing you with great service in the future.Sincerely,

4/10 Poor

Fatima

Traveled with partner
Disliked: Cleanliness
The environment was pretty calm but the bed was so uncomfortable
Stayed 2 nights in Apr 2024
Response from MP - Guest Relations Manager on Apr 10, 2024
Hello Fatima, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Jerl

Traveled with family
Disliked: Amenities, property conditions & facilities
This Super 8 location is extremely run down and in desperate need of upkeep. The only really positive things I can say is my car did not get vandalized/broken into, the beds were comfortable, A/C was functional and the TV had many channel choices. The pillows are in sad shape, walls are paper thin, last update was obviously done on a shoestring budget (partial thin paint and amateur job), the bathroom tub delaminating so bad the pieces were clogging the drain. If not by Randolph AFB, I would not have booked this motel....I will never again.
Stayed 2 nights in Apr 2024
Response from MP - Guest Relations Manager on Apr 9, 2024
Hello Jeri, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Melissa, Laredo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and clean plus the staff was very helpful, respectful, and kind.I loved that there is a forum really close by with plenty of restaurants to choose from and retail stores as well.
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 8, 2024
Hello Melissa, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Well what I like about this motel the super 8 at Wyndham universal City as I walk through the door they always got my same room and I always pay cash at the property and they're not asking me for my $40 deposit for the last three or four visits so these guys are good
Stayed 5 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 6, 2024
Hello Edward, Thank you for your heartwarming review about your stay in our hotel! The happiness and satisfaction of every guest comes first with us. We are happy to hear that you found our place perfect for gatherings and events. We hope to share more fantastic experiences with you again sooner!

10/10 Excellent

Dylan

Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on Apr 19, 2024
Dear Dylan, Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!

8/10 Good

Stephanie

Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on Apr 19, 2024
Dear Stephanie,Thank you for rating us 4/5. Your business is very important to us and your satisfaction is what we aim for. We commit to continuously strive in order to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

jason

Liked: Staff & service, amenities, property conditions & facilities
Great spot
Stayed 5 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Jason, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Lisheng

Stayed 3 nights in Mar 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear Lisheng,Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Alex, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 19, 2024
Hello Jason, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

EDGAR

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 19, 2024
Hello Edgar, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Hoa

Traveled with partner
Liked: Amenities
It quite convenient for my trip to stay at this motel. The only one thing I do not appreciate is dirty bath tubs. Maybe they are cleaned!!! but they look yucky to me. these bath tubs are so old! Omg it’s time for replacement. I have to wear flip flops to take a shower. Lol
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Hoa, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 19, 2024
Hello Brittany, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 Okay

VALINDA

Liked: Staff & service
Decent for an overnight stay. It’s nothing fancy but personally would not stay there again. Check in/out was quick.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Valinda, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Abel

Business traveler
Liked: Cleanliness, staff & service
No break fast
Stayed 4 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Abel, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Jason, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Adrian, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

sandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 10, 2024
Hello Sandra, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 Okay

Victoria

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
They main boss lady is very nosy i had my window open and was inside and she pressed her face up to my window looking inside. And same lady was also banging on my door and gave my daughther attitude asking if we were leaving yet but we had already extended our stay! There is also roaches and they dont do anything about it
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 10, 2024
Hello Victoria, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

scott

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice mattresses although they were more elevated than a normal bed. Our room had a sagging shower rod so the curtain didn't stay closed well causing a wet wall and floor. The hairdryer also had a blown fuse and did not work. There were no breakfast items in the lobby though rooms had a coffeemaker. Nice, clean, and safe budget-conscious hotel,
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 3, 2024
Hello Scott, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Marsha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeper was the best
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on Mar 2, 2024
Hello Marsha, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

jeremy

Disliked: Staff & service, property conditions & facilities
Dirty, drily, dirty!
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 28, 2024
Hello Jeremy, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
🙌
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Ronald, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, room comfort
Bang for the buck
Great Value for the bucks . Security and quiet .
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Gary, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

David

Traveled with family
Very clean an a very huge parking lot
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello David, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Shawna, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Ronald

Business traveler
Good
Stayed 4 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Ronald, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 Terrible

Shanell

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Shanell, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Better than most
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 12, 2024
Hello Edward, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Cliff

Liked: Staff & service, room comfort
Good value
Convenient, cheap, and good service
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 10, 2024
Hello Cliff, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 Good

Noe

Stayed 4 nights in Jan 2024
Response from MP - Guest Relations Manager on Feb 10, 2024
Hello Noe, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Victoria

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Unsafe at night
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Victoria, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcome Stay
Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Ngusha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. I was sick the whole time but the cleaning crew was super nice
Stayed 6 nights in Jan 2024
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Ngusha, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Excellent

Savina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Just needed a quick place to stay at while i was in town for a convention.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Savina,We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Mathew

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Jan 27, 2024
Hello Mathew, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.