Thank you sir We hope to see you again

Good day, First of all thank you for your business opportunity. I hate to respond on this review but after I watch the video, I see and realized no matter what you do " NEVER ENOUGH" a HUMAN NATURE DEASES When you booked your accommodation, UNDER your RESERVATION CONFIRMATION DETAILS Room Type Master Suite Bedding request 4 Single Beds and 2 Queen Beds, Non-smoking Rate plan name Room Only Guest count 2 adults You booked 2 adult and You showed up with FOUR ADULT You booked ONE ROOM and your wife expect the TWO ROOM, she's not very happy her complaint, Why there's only one room booked for the two couple. the room is too big, the room has too many beds. In this matter I truly believed Mr. Steven's HAS ERROR ? or problem on he's wife DEMAND and apparently NOT understand? he's reservation confirmation details? that he only booked for 1 room for two couple. But it's ok owner FIXED THE PROBLEM Owner GIVE the deluxe room for FREE the worth 12,999.00 per night , for the 2nd couple. NO EXTRA CHARGE, I thought the owner fixed the problem, I guests not! I see on video food wrapper , TRASH on the kitchen floor Sand on the glass table bathroom 2 inch water on the floor the whole bathroom FLOODED, is this accident ? CIGARETTE WRAP BY TOWEL ( the room is A NON SMOKING ROOM ) Thank you and have a good day ! thanks for the 2 star, your star 12,999 per night and FREE !!! LESSON TO BE LEARN!! NEVER ENOUGH Warm Regards, Alma Manager

Your reservation confirmation from Expedia 2 adult And you bring 4 additional person Which is the extra charge should be additional 500 per person 500X 4 = 2,000 400 1 extra mattress The total amount That you should be paying is 2,400 But we give it to you for FREE and FULLY ASSIST on how to create the Zambales account 2 Air-condition brand new 2 hot and cold water is brand new , purchased last sept 2021 The room has two bathroom small for 6 pax But big enough for 2 adult We give everything you asked for ! And for FREE !!!!! You don’t have to appreciate it Mam/Sir but pls try to be a REASONABLE for small business na still trying to survive in PANDEMIC Let’s face it ! You choose the class B rate and class B accommodation And when you showed up You actually want the class A accommodation ? Sorry the rate is class A din Expensive but comfortable And I’m sorry I can’t give the class A When you only pay for class B and bring additional 4 extra person extra mattress for FREE !!!!!!! And I’m sorry the class A accommodation is sold to a BUSINESS Guests who paid thousandsssssss And the feed back is THANK YOU and WILL be BACk!!! I guess may kasabihan The MORE you GIVE The more would never be ENOUGH !!!’!!!!! Thank you and Happy new year

Attached here Your reservation confirmation from Expedia 2 adult And you bring 4 additional person Which is the extra charge should be 500 per person 500X 4 = 2,000 400 1 extra mattress The total amount That you should be paying is 2,400 But we give it to you for FREE Front desk Text the picture of the room He thumbs up 2 Air-condition 2 hot and water is brand new , purchased last sept 2021 The room and two bathroom small for 6 pax We give everything you asked for FREE You don’t have to appreciate it Mam/Sir but pls try to be a REASONABLE for small business na still trying to survive in PANDEMIC Let’s face it ! You choose the class B and class B accommodation And when you showed up You actually want the class A Sorry the rate is class A din Expensive but comfortable And I’m sorry I can’t give the class A When you only pay for class B and bring 4 extra , extra mattress for FREE And I’m sorry the class A accommodation is sold to a BUSINESS Guests who paid thousandsssssss And the feed back is THANK YOU and WILL be BACk!!! I guess may kasabihan The MORE you GIVE The more would never be ENOUGH !!!’!!!!! Thank you and Happy new year

Hi Brian ! I believed this is what you pay the cost of your stay Daily RateDiscount PHP -190.42 PHP 1713.80 SALES from EXPEDIA For that amount you get the Beach front property, you got the swimming pool. Some of my competition luck if you get this amenities for the amount of PHP 1713.80. You're right bathroom is too tiny that's why on sale, How I wished you contact us or let us know that you're not happy in that room I can probably upgrade you for a better room and comfortable room for additional of charge. NO FOOD because during pandemic we're not able to open or operate our restaurant due to all RESTRICTION, We''re not even able to received cash due to COVID contamination. COVID put every body in hell, i hope this explain and help you understand our life in business. No hot water Why? we turn off the water heater, Our electric bill 15,000 plus with or without guests. The sales during this time not enough to cover our utility bills. if you decided to come back, i guaranty that your room have hot and cold shower, we just purchased last sept 2021, The restaurant are now open, All employees are vaccinated, All guests are fully vaccinated, You can enjoy your future stay. If you don't wanna come back that's ok too. THANK AND HAPPY NEW YEAR!!!

I’m so sorry about your experience, the previous manger and employees are crooked busy for their own good . Resort in new management now if there is next time rest assure your experience will be better. Thank you

Your review is greatly appreciate it, this will help us a lot to improve our business. Dog issue and poop I hate it and yes is not healthy and safe for people. My husband and I been trying to fix this problem for yearssss but without community's help there would be no action unfortunately. I wish someone can help me one of this days. Warm regards, Angie Merry Christmas and happy new year