デラックス ダブルルーム 浴槽 | セーフティボックス (室内)、遮光カーテン、防音設備、アイロン / アイロン台
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ヌマ | モーツァルトの口コミ

3.5 out of 5
ヌマ | モーツァルト
Franz-Josef-Straße 27, Salzburg, Salzburg

口コミ

8.8

非常に良い

評価 10 - 199 件の口コミ中 123 件が非常に良い" "
評価 8 - 199 件の口コミ中 45 件が良い" "
評価 6 - 199 件の口コミ中 16 件が普通" "
評価 4 - 199 件の口コミ中 6 件が不満" "
評価 2 - 199 件の口コミ中 9 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

YASUYO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
全てにおいて良かった
2023 年 6 月に 1 泊滞在

8/10 (良い)

Kozue、Japan

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
多くのスタッフはとても親切でしたが唯一女性のスタッフの紋切口調には閉口しました
2019 年 9 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
スタッフは気さくで話しやすく、何よりインテリアが洗練されていて美しくて、気持ち盛り上がりましたが、シャワーが水はけ悪いのか、バスルームから流れ出て私達には被害なかったのですが、床がかなり濡れて。それ以外はおおかた使い良かった。特に最高なのは、アメニティのシャンプーなどがどれも良い香り。帰りに買ってしまいました。
2019 年 6 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 5 月に 1 泊滞在

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Simple online checkin and checkout
2024 年 5 月に 2 泊滞在
numa Guest Experience Team からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Kevin,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,

10/10 (非常に良い)

Deborah

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Great location. Contact with NUMA was easy
2024 年 5 月に 3 泊滞在
numa Guest Experience Team からの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Deborah,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,

10/10 (非常に良い)

Hans-Joachim

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Hagai、new york

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
First class boutique hotel. Excellent. Deco, comfort, amenities, quiet My third stay there in the past few months. Will return if price is right (very big flacuations).
2024 年 3 月に 1 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Hagai,Thank you for your feedback!The opinion of our frequent guests means the world to us, and we appreciate your kind words. We wish you all the best, and we'll see you again soon.Best regards,numa Guest Experience Team

6/10 (普通)

Ramin

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
What is good: - Awesome location - Looks nice and modern - Fancy shower What is bad: - Should be cleaner for the price. Generally, it was clean but a lot of dust on everything. - No daily cleaning - Almost no wifi, so don't count on it. Slow and discount all the time. - They have a WhatsApp bot that replies to you. If something goes wrong in my case wifi, there is no one to help and the communication with the bot gets you nowhere.
2024 年 2 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Ramin,We are pleased to hear that you loved the location and the design of the rooms. We understand that a clean and tidy room is a basic requirement. We apologise for this unpleasant experience and also assure you that this is not our service standard. We've passed on your message to our colleagues responsible for that, and we'll do our absolute best to make sure it doesn't happen again. We do care very much about the comfort of our guests and would like to make amends for this mistake. Please get in touch if you have any further questions or concernsBest regards,numa Guest Experience Team

10/10 (非常に良い)

Sam

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Various bus stops nearby along with the train station very easy to get around
2024 年 1 月に 15 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Sam,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

4/10 (不満)

Laszlo

出張
良かった点 : 清潔度
1,5h waiting support for onljne checkin
2024 年 1 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Laszlo,Thank you for your feedback! Just wanted to give you a quick rundown on how our numas work! Our check-in is completely digital, so there’s no reception desk or lines to stand in. Instead, you’ll have a quick registration process before you arrive! On your arrival day, we’ll send you a PIN code, which you’ll use to access the building and your apartment anytime after 15:00. It’s super easy; you’ll love it!If we can get your room ready ahead of 15:00, we’ll let you know. All you have to do is complete the online registration. Remember: no registration, no PIN code, no fun! We hope you'll accept our apologies for the inconvenience. If you'd like to speak in more detail, you can always contact our guest experience team. We are continuously looking out for ways to improve and hope we prove that to you soon.Best regards, numa Guest Experience Team

10/10 (非常に良い)

Dwain

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Best place for me and my girlfriend to sleep away from the crowds yet close enough to the old town. Check in was perfect. The storage lockers were awesome for our last day before our train in the afternoon. Definitely staying here next time I visit
2023 年 12 月に 1 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Dwain,We are thrilled to hear that you had a great experience with us. Your kind words about the amenities are greatly appreciated and we are delighted to know that you loved the location and the easy check-in process. We are looking forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 (非常に良い)

Ronelle

家族旅行
良かった点 : 清潔度、客室の快適度
2023 年 12 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Ronelle,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 (非常に良い)

Emily

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Emily,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 (非常に良い)

Barbara

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
Sehr schön und ruhig
2023 年 12 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 30 日)
Liebe Barbara, wir bedanken uns für dein Feedback! Es freut uns sehr, dass du deine Zeit bei uns genossen hast. Wir wünschen dir alles Gute für die Zukunft und freuen uns darauf, dich schon bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,numa Guest Experience Team

8/10 (良い)

Julia、Hickling

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Hotel was perfect for our needs . Good instruction for access via code & wifi. Quiet & comfortable . Easy to walk into city centre , including Christmas markets. Loved every minute. Only dropped a star for an issue with no hot water on one day of our stay. Had to enquire via messenger to resolve the issue. Communication was good. Would stay again 😀
2023 年 12 月に 3 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Julia,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 (非常に良い)

Nicolas

良かった点 : 清潔度、施設のコンディションと設備
great hotel
2023 年 11 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Nicolas,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 (非常に良い)

GREGORY

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Close to cultural events. Great place!
2023 年 11 月に 1 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear GREGORY,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,

10/10 (非常に良い)

Sascha

出張
良かった点 : 清潔度、客室の快適度
2023 年 11 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 22 日)
Lieber Sascha, wir bedanken uns für dein Feedback! Es freut uns sehr, dass du deine Zeit bei uns genossen hast. Wir wünschen dir alles Gute für die Zukunft und freuen uns darauf, dich schon bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,

2/10 (非常に不満)

BAOKUN

気になった点 : 清潔度、施設のコンディションと設備
Worst hotel I’ve ever stayed! It
2023 年 11 月に 4 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear BAOKUN,It would help us a lot if you could share your experience with an online review, wherever you want. Just a reminder that we have properties all over Europe, and we would love to host you back! We wish you a safe trip back home. Best regards,

10/10 (非常に良い)

Hagai、new york

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Quiet, well decorated and comfortable room. Free. Water/beer/chips, good bath (though small) with heated floor. Very well designed and was pleasure to stay in. The only negative (with sometime is positive...) was the lack of any human interaction from reservation till checkout. All by email, receiving the code etc. Worked fine, but felt a bit strange... Perhaps this is the future...
2023 年 11 月に 1 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Hagai,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,

10/10 (非常に良い)

Anastasia

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Unkompliziert und komfortabel (sehr bequeme Kissen Matratzen!). Absolute Emfehlung
2023 年 11 月に 3 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 15 日)
Liebe Anastasia, wir bedanken uns für dein Feedback! Es freut uns sehr, dass du deine Zeit bei uns genossen hast. Wir wünschen dir alles Gute für die Zukunft und freuen uns darauf, dich schon bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,

4/10 (不満)

宿泊されたお客様

出張, グループ旅行
良かった点 : 清潔度
気になった点 : 客室の快適度
Not worth it
For the price paid, it's just not worth it. We stayed here for 4 nights and it was just a hassle. There was NO reception desk which I wasn't aware of at the time of booking (I just thought the virtual supplemented an physical) and it was a hassle to whatsapp chat with them for anything and everything - from wifi, to getting toilet paper, iron etc. Everytime I was messaging with them, it was a waste of time on my holiday. For example, our shower didn't have enough pressure - so they asked me to make a video and share the issue (not what I want to do on a holiday!!), instead of sending someone over to have a look which is what is usually done in hotels as pricey as this one. There is also no housekeeping daily - which wasn't mentioned on their page either. The pros - location was great, good amenities, easy check in.
2023 年 10 月に 4 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Guest, Thank you for your feedback. We are sorry your stay did not meet your expectations. Our property is managed digitally by a centralized guest experience team, and therefore we do not have a reception on-site but we are available 24/7. At numa, we try to reduce our impact on our planet by reducing water usage and waste. For this reason, we provide weekly cleanings for reservations of more than 8 nights. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards, numa Guest Experience Team

2/10 (非常に不満)

STEPHEN

良かった点 : 清潔度
気になった点 : 客室の快適度
2023 年 10 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear STEPHEN,It would help us a lot if you could share your experience with an online review, wherever you want. Just a reminder that we have properties all over Europe, and we would love to host you back! We wish you a safe trip back home.Best regards,

10/10 (非常に良い)

Delia、London

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent place, friendly staff, professional, all things very well organised except for the luggage lockers , some of which were faulty
2023 年 10 月に 3 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Delia,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We're working hard to enhance our processes, and every feedback helps us find ways to do that. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 (非常に良い)

Lindsay

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We really enjoyed our stay. It was close to everything, easy to get around, and the check in/out was very simple. Highly recommend!!
2023 年 10 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Lindsay,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 (非常に不満)

Stephanie

2023 年 10 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 15 日)
Liebe Stephanie,Es würde uns sehr helfen, wenn du deine Erfahrungen mit einer Online-Bewertung teilen könntest, wo immer du willst. Nur zur Erinnerung: Wir haben Unterkünfte in ganz Europa, und wir würden uns freuen, dich wieder aufzunehmen! Wir wünschen dir eine gute Heimreise.Freundliche Grüße,

10/10 (非常に良い)

selen

良かった点 : 清潔度、客室の快適度
2023 年 9 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear selen,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 (非常に良い)

Andy

カップルで旅行
A very comfortable room. Check in was easy.
2023 年 9 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Andy,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 (良い)

Lielong

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Although no reception it is convenient to have code to access our room. It is nice and clean. Coffee is good too.
2023 年 9 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Lielong,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 (非常に良い)

Susan

良かった点 : 清潔度、施設のコンディションと設備
2023 年 9 月に 3 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Susan,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 (良い)

Michael

良かった点 : 清潔度、施設のコンディションと設備
2023 年 9 月に 4 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Michael,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 (良い)

Thomas

良かった点 : 清潔度、客室の快適度
2023 年 9 月に 3 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Thomas,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 (非常に不満)

bruce r

2023 年 9 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear bruce r,It would help us a lot if you could share your experience with an online review, wherever you want. Just a reminder that we have properties all over Europe, and we would love to host you back! We wish you a safe trip back home.Best regards,

10/10 (非常に良い)

Beverly

良かった点 : 清潔度、客室の快適度
Lovely hotel
Loved this hotel! Beautiful spacious nicely decorated room with a comfy bed and every amenity you could ask for, all complimentary. Conveniently located near the train station, many dining options and tourist attractions, including old town. Nice restaurant/bar in the hotel. Complimentary luggage storage lockers. Had a glitch with virtual check-in but they were readily available by phone.
2023 年 9 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Beverly,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 (普通)

Alice

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Really poorly cleaned and maintained room. Disappointing
2023 年 9 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Alice,Thank you for your feedback! We hope you'll accept our apologies for the inconvenience. If you'd like to speak in more detail, you can always contact our guest experience team. We're always looking out for ways to improve and hope we prove that to you soon.Best regards, numa Guest Experience Team

10/10 (非常に良い)

Humberto

2023 年 9 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Humberto,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 (非常に良い)

HERCULANO

良かった点 : 清潔度、客室の快適度
2023 年 9 月に 1 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear HERCULANO,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 (良い)

P. Robert

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very nice, recently renovated, well-priced. Within walking distance from the train station and the main sites. The self-serve check-in/out works great (assuming you have cell service). Offering free luggage storage lockers if the room isn’t ready is brilliant.
2023 年 9 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear P. Robert,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 (普通)

karen

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Bad service
2023 年 8 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備
2023 年 8 月に 3 泊滞在

10/10 (非常に良い)

Juri

2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Elizabeth、longniddry

良かった点 : 清潔度、施設のコンディションと設備
Very nicely decorated and big room. There is no staff on site but the self service work well. I found the links to the website often didn’t work on my phone but we managed to check in and out using other means. Hotel is in a nice and quiet area a short walk from the station but close to the main attractions
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Elvira

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在

6/10 (普通)

patricia

2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Synne

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Dejligt værelse
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Nikolas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful room and close to shopping and attractions. Great stay at numa!
2023 年 7 月に 2 泊滞在

8/10 (良い)

Dan

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
There is no reception staff and this is a big downside for me. Room was small but clean and the bed was very comfortable. No air conditioning, but the room was actually pretty comfortable in spite of 90 degree F heat during the day. Staff in the restaurant (breakfast and dinner) were amazing and very professional.
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Isabell

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful Retreat
Very beautiful remodeled room and bathroom. Outside of the hustle and bustle but still in good walking distance to all attractions. Very quiet neighborhood. Very responsive when I contacted them regarding needing more towels.
Shower in the bathroom
Bedroom
2023 年 7 月に 2 泊滞在

6/10 (普通)

Stephanie

気になった点 : 清潔度
2023 年 6 月に 3 泊滞在