外観

NH コレクション ザルツブルク シティの口コミ

4 out of 5
NH コレクション ザルツブルク シティ
Franz-Josef-Str. 26, Salzburg, Salzburg

口コミ

9.2

とても素晴らしい

評価 10 - 252 件の口コミ中 169 件が非常に良い" "
評価 8 - 252 件の口コミ中 60 件が良い" "
評価 6 - 252 件の口コミ中 13 件が普通" "
評価 4 - 252 件の口コミ中 6 件が不満" "
評価 2 - 252 件の口コミ中 4 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

KOZONO

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is so nice and we had enjoyed to walk through Salzburg city.
2024 年 3 月に 1 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear KOZONO,thank you very much for taking the time to share your experience about your stay with us.Our aim is to achieve the extraordinary and we are pleased that we have been able to provide you with a memorable stay. Furthermore, we want to thank you for your kind words about our location being walkable to many attractions.Your nice review is an incredible compliment for our team. We would be honored to welcome you again at your next visit in Salzburg.

10/10 (非常に良い)

Kiyoshi

良かった点 : 清潔度、施設のコンディションと設備
2023 年 10 月に 3 泊滞在

8/10 (良い)

Shuji

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋の飲み物、お菓子がどこまで有料か書いてあればよかった。
2023 年 9 月に 1 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2023 年 10 月 8 日)
Dear Shuji,We would like to sincerely thank for taking the time to share your experience.Thank you for your feedback and we will train our staff better so that our guests will be aware that you can find the prices of our paid minibar and many other informationone on our Stay App, the QR code is on each room.We hope to welcome you again as our guest on your next visit to Salzburg.

10/10 (非常に良い)

Eleanor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

4/10 (不満)

Preena

カップルで旅行
気になった点 : 設備とサービス
Restaurant had hardly any international cuisine very few dishes No bell boys Poor lighting in the room Only one chair in the double superior room No grip bar in the shower area Breakfast was quite okay
2024 年 5 月に 4 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Preena,Thank you for taking the time to share your experience about your stay with us.We are pleased that you liked our breakfast offer, but regret that our menu did not meet your taste. Our kitchen is more European oriented and our guest love our local food. Yes, in Austria 4 star hotels do not have a bellboy as standard. As service and quality is very important to us it was a pleasure for our staff to help you with your luggage.It will be our pleasure to be able to welcome you again as our guest on your next visit.

10/10 (非常に良い)

john

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在

8/10 (良い)

Fernando

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice area
2024 年 4 月に 2 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Fernando,we would like thank your for taking your time to share your experience with us.We are very pleased that you enjoyed the nice area of our hotel. Our aim is to provide our guests a pleasant stay and we are delighted that we were able to make this possible for you. We thank you for your visit and would be delighted to welcome you again as our guest on your next visit to Salzburg.

10/10 (非常に良い)

Miguel A

カップルで旅行, 家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Super location Nice staff excellent food We love it
2024 年 4 月に 5 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Miguel A,Thank you for sharing your experience of your recent stay at NH Collection Salzburg City with us.I am pleased to read that you have enjoyed your stay and a high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kind words, especially about our staff, and for staying with us. We truly hope to welcome you again in the near future!Kind regards from Salzburg,

10/10 (非常に良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with very helpful and friendly staff. Close to everything, would definitely stay again!
2024 年 4 月に 6 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Melissa,Thank you very much for your review about your recent stay at NH Collection Salzburg City.Our aim is to provide an extraordinary service and experience for our guests. I am delighted to see we were able to do so. To read that you would want to visit us again is a fantastic compliment to our efforts. On behalf of the entire team, it would be our pleasure to welcome you back again soon!Kind regards from Salzburg,

10/10 (非常に良い)

Birge

2024 年 4 月に 5 泊滞在

8/10 (良い)

Chaiprasit

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property up to a standard of NH Collection hotels. Clean and cozy. We got rooms on 1st floor which were newly renovated. Modern and comfortable but no view and quite noisy when people walked pass.
2024 年 4 月に 1 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Chaiprasit,thank you very much for taking the time to share your experience about your stay with us.Our aim is to ensure that our guests have a pleasant stay in Salzburg. Thank you for the words of praise about our comfortable rooms.It is a great honor for us to offer you a room on a higher floor during your next visit to Salzburg.

8/10 (良い)

Karl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Tanya

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great room for a family of 4 for 2 nights, the breakfast was really good, staff was friendly, would stay again.
2024 年 4 月に 2 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Tanya,we would like sincerely thank you for taking the time to share your experience about your stay with us.We are delighted that you enjoyed your time with us in Salzburg with your family and thank you for the kind words about our good breakfast and our friendly staff.We would like thank you for your staying with us. We truly hope to welcome you again at your next visit in Salzburg.

10/10 (非常に良い)

Iris

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room presentation was great Breakfast Girls C,S,and S were great and the Girl at the abar thanks for the warm milk and chocolate picture perfect preparation. On our third country and four hotel You are number one. aaThanks
2024 年 4 月に 2 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Iris,on behalf of the entire team, we would like sincerely thank you for taking the time to share your experience with us.It was a pleasure to read how much you enjoyed our room and our service staff. We are delighted that we were able to provide you with the extraordinary experience that we aim for.It would be a honor to welcome you again at your next visit in Salzburg.

10/10 (非常に良い)

Birgit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sehr schöne, ruhig gelegene Unterkunft. Schöne Zimmer und freundliches Personal.
2024 年 4 月に 2 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 4 月 18 日)
Sehr geehrte Frau Birgit,recht herzlichen Dank für die Zeit die Sie sich genommen haben um uns Ihre Erfahrungen mitzuteilen.Wir möchten uns bei Ihnen in aller Form für Ihr Kompliment über unser Hotel und unsere Mitarbeiter bedanken, dass wir gerne mit unserem Team teilen werden.Es ist uns eine Ehre Sie bei Ihren nächsten Besuch in Salzburg wieder als unseren Gast verwöhnen zu dürfen.

10/10 (非常に良い)

Heribert、Düsseldorf

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr gutes Hotel. Sehr freundliches Personal. Gut gelegen. Center, Restaurants, Geschäfte fussläufig erreichbar.
2024 年 3 月に 4 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 3 月 29 日)
Sehr geehrter Herr Heribert,recht herzlichen dank; dass Sie sich die Zeit genommen haben um uns Ihre Erfahrungen mitzuteilen.Unser Streben ist unseren Gästen einen angenehmen Aufenthalt bei uns in Salzburg zu ermöglichen. Wir freuen uns sehr zu lesen, dass Sie so gute Erinnerungen an Ihren Aufenthalt haben und danken Ihnen im Namen des gesamten Teams vielmals für Ihre freundlichen Worte und Ihre Empfehlung.Wir danken Ihnen für Ihren Besuch und freuen uns wenn wir Sie bei Ihrem nächsten Besuch in Salzburg wieder als unsere Gäste verwöhnen dürfen.

10/10 (非常に良い)

Stefan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

8/10 (良い)

Daniel Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
NH Salzburg is so conveniently located to everything. Hotel is clean. Staff are very kind, gracious & helpful. Breakfast Buffet is top notch. I highly, highly recommend this Hotel. We will surely be back.
2024 年 3 月に 3 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Maria,Your review is a true delight to read. Thank you for taking the time to share your experience of your recent stay at NH Collection Salzburg City.Reading that you would recommend our hotel is definitely one of the biggest rewards to our efforts and a compliment to our team. I will make sure to share your review with them.Thank you for your kind words and for choosing to stay with us during your time in Salzburg. We would be delighted to welcome you again in the nearby future. With kind regards from Salzburg,

8/10 (良い)

Jade

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfectly situated and wonderfully decorated. Would highly recommend. Only slight negative was the bed which was a tad hard-of course, this is a personal opinion. Regardless, I would absolutely recommend because of how walkable it is to everything!
2023 年 12 月に 4 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Jade,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.To receive such a high rating and a recommendation is truly a reward to all the efforts of the team to ensure all our guests receive an Extraordinary Experience. I am pleased to read that you enjoyed our decoration and the location of our hotel in walking distance to everything. It was our pleasure to welcome you to our hotel and we hope to do so again in the near future!With kind regards from Salzburg,

10/10 (非常に良い)

Maggie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pretty clean hotel, and walkable to many attractions. The staff is pretty nice and helpful.
2024 年 3 月に 1 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Maggie,we would like sincerely thank you for taking the time to share your experience about your stay with us.We are pleased that you enjoyed your time in Salzburg and that we have been able to assist in making it special.Thank you for your kind words about our nice and helpful staff and our clean hotel with the walkable to many attractions. It was a pleasure to welcome you to our hotel and we look forward to hosting you again as our guest on your next visit to Salzburg.

10/10 (非常に良い)

Marianella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Kimberly

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Jung Woo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Andy Le

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very quiet, clean. Great breakfast with vegan options and very helpful staff. Good location too.
2024 年 2 月に 3 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Andy Le,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.It is a pleasure to read that you liked the location of our hotel and that you could enjoy the breakfast that we offer. Thank you also very much for your kind words about our staff. We will certainly share your compliment with the entire team. It would be an honor to welcome you back again in the near future.Kindest regards from Salzburg,

8/10 (良い)

Benny

良かった点 : スタッフとサービス
Pænt hotel, værelse ok, dog dårlig belysning. Service super.
2024 年 2 月に 3 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Benny,thank you for taking the time to share your experience about your stay with us.It is delightful that you enjoyed our beautiful hotel and our great service that we offer. We thank you for your constructive criticism, we are working on illuminating our rooms in a better way. It would be a pleasure to welcome you again in a room with the new lighting on your next visit to Salzburg.

10/10 (非常に良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Salzburg
Great stay and excellent locatiom
2024 年 1 月に 1 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Thomas,thank you for taking such a wonderful review about your stay at NH Collection Salzburg City. It is genuinely enriching to receive such positive feedback.Our strives is to achieve the extraordinary and we are pleased that we have been able at provide you with a great stay. We want to thank you for your kind words about our excellent location. We would like to thank you for your staying with us. We truly hope to welcome you again on your next visit in Salzburg again.

10/10 (非常に良い)

Lucy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff ate very friendly
2024 年 2 月に 3 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Lucy,we would like to thank you for taking the time to share your experience with us.The entire team strives to provide the best experience possible and we are pleased to see that this reflects in our rating. We would like to thank you for your kind words about our friendly staff and for staying with us.The next time you will be in Salzburg, we would be pleased to welcome you again.

8/10 (良い)

Suzanne

2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Hector

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean, comfortable and staff is very courteous!!
2024 年 1 月に 3 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Hector,thank you very much for taking the time to share your experience with us.Thank you very much for your wonderful compliment for our hotel and the appreciative words for our staff. We strive to offer our guests the best possible service and are delighted that we have succeeded in doing so.It will be a great pleasure for us to welcome you again as our guest on your next visit to Salzburg.

8/10 (良い)

Rasna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel, location, staff and room
Stayed one night, very helpful accommodating staff. Hotel was very centrally located, we could walk to most sites. Room was modern, well furnished and beds were very comfortable.
2024 年 1 月に 1 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Rasna,What a delightful review to read! Thank you very much for taking the time to share your experience about staying at NH Collection Salzburg City.The team and I are pleased to read that you appreciated your time in our hotel and in Salzburg. I see that you enjoyed the sightseeing and our modern rooms with its comfortable beds. Furthermore, I would like to thank you for your kind words about our staff and I will certainly share your compliments with our team.We would be delighted to welcome you again in the nearby future. Kind regards from Salzburg,

8/10 (良い)

Jan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good stay. Liked it.
2024 年 1 月に 2 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Jan,thank you for taking the time to share your experience with us.It was a pleasure to read how much you enjoyed your good stay and that you liked our hotel. We are delighted that we were able to provide you with the wonderful experience that we aim for.It would be honored to welcome you again as our guest on your next visit to Salzburg.

6/10 (普通)

Christine

良かった点 : 清潔度
気になった点 : スタッフとサービス
Sehr hellhörig
2024 年 1 月に 2 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 1 月 23 日)
Sehr geehrte Frau Christine,wir danken Ihnen für die Zeit die Sie sich genommen haben um uns Ihre Erfahrung bei uns mitzuteilen.Wir bedauern es sehr zu lesen, dass Ihnen Ihr Zimmer zu hellhörig war. Da uns das wohl unserer Gäste sehr am herzen liegt hätten wir Ihnen gerne eine alternative Angeboten.Es ist uns eine große Freude, wenn wir Ihnen bei Ihren nächsten Besuch in Salzburg, ein für Sie passendes Zimmer anbieten dürfen.

10/10 (非常に良い)

MIKYO

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Roberto、Davie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our experience was excellent. The hotel was clean, had nice staff, was walkable, and had parking. The only thing I didn't like much was the bed quality. Just with the touch of your hand, you can feel the springs inside the mattress. A hotel like this should invest in a better quality room mattress.
2024 年 1 月に 2 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Roberto,Thank you very much for taking the time to rate NH Collection Salzburg City.I am grateful for your positive comments regarding our Hotel and the parking, that we offer. Thank you for your kind words about our staff and we will share your compliments with the entire team. The service of our hotel includes aiming for an Extraordinary Experience for all our guests and it is a pleasure to see that we were able to do so during your stay. But nevertheless, we regret to read that the mattress did not fully meet your requirements.It was our pleasure to welcome you to our hotel.Kind regards from Salzburg,

10/10 (非常に良い)

Alexander

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Craig

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
Hotel was fantastic, service great and in a great central location, the best breakfast we’ve ever had in a hotel!
2024 年 1 月に 1 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Craig,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Salzburg City. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards from Salzburg,

8/10 (良い)

Massimiliano

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Ottima posizione, buona colazione e buon rapporto qualità prezzo. Spa in garage, inesistente.
2023 年 12 月に 1 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Massimiliano,thank you for taking the time to share your experience about your stay with us.We are delighted to read that our breakfast and our very good location in the near to the history town made your stay in Salzburg so wonderful. We are pleased that our efforts to fulfil expectations were successful and that we were able to make every moment in our hotel a memorable one.It was our pleasure to welcome you to our hotel and we hope to do so again in the near furture.

4/10 (不満)

Mark

良かった点 : 清潔度、客室の快適度
Bait and switch
Hotel is.... Ok. Rooms shown are much nicer than they are. Parking is 28 euros which they don't tell you until you check out. Feels a bit bait and switch with the esthetic
2023 年 12 月に 1 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Mark,thank you for taking the time to share your experiences with us.Since quality and service are very important to us, we thank you for your constructive criticism. We will train our staff even more intensively to provide you with all relevant information at check in. We feel very sorry not to have met your taste of our rooms.We would be delighted if we could personally convince you of our improvements on your next visit to Salzburg.

10/10 (非常に良い)

Birgit

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr schönes Hotel, sauber und gepflegt. Große Zimmer. Netter Service. Die meisten Sehenswürdigkeiten sind fussläufig gut zu erreichen.
2023 年 12 月に 3 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2024 年 1 月 27 日)
Sehr geehrte Birgit,vielen herzlichen Dank für Ihre wundervolle Rückmeldung über Ihren kürzlichen Aufenthalt bei uns im NH Collection Salzburg City.Ihre lobenden Worte über unser Hotel haben uns sehr gefreut. Besonders bedanken wir uns bei Ihnen für Ihr Kompliment über unseren netten Service, welches wir mit unserem Team teilen werden.Das gesamte Team ist bestrebt, Ihnen das bestmögliche Erlebnis zu bieten, und ich freue mich, dass sich dies in Ihrer Bewertung widerspiegelt. Es wäre uns eine Ehre, Sie bald wieder einmal bei uns begrüßen zu dürfen.Freundliche Grüße aus Salzburg,

8/10 (良い)

Georg

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Schön für Stadt Urlaub Salzburg
Hotel ok, Lage zur Altstadt von Salzburg nah, SchlafQualität hervorragend (Zimmer war im 5 Stock, Richtung Innenhof), Sauna ok, der Weg zur Sauna ist etwas gewöhnungsbedürftig - durch die Tiefgarage, Frühstück ok, der Service beim Frühstück könnte etwas aufmerksamer sein und auch mal die ein oder andere frische Kleidung tragen, Checkin ok, Parkplatz in nahe gelegener Linzer Garage ist angenehm und preislich besser als in der Hotelgarage
2023 年 12 月に 4 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2023 年 12 月 23 日)
Sehr geehrter Georg,vielen Dank, dass Sie sich die Zeit genommen und uns Ihre Erfahrung über Ihren kürzlichen Besuch bei uns im NH Collection Salzburg City mitgeteilt haben.Es ist schön zu hören, dass es Ihnen bei uns gefallen hat und wir würden uns sehr freuen, Sie wieder einmal als Gast bei uns willkommen heißen zu dürfen.Freundliche Grüße aus Salzburg und wir wünschen eine schöne Weihnachtszeit für Sie und Ihre Familie.

10/10 (非常に良い)

Ingrid

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Salzburg Hotel
Very nice hotel within walking distance of everything. Service was good and the amenities were what you would expect.
2023 年 12 月に 3 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Guest,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.Such a high rating can only mean an incredible compliment to the team’s effort and I will make sure to share it with them. Thank you for your kind words and for choosing to stay with us during your time in Salzburg. We would be delighted to welcome you again in the nearby future. Kind regards,

8/10 (良い)

Daniel

良かった点 : 清潔度、スタッフとサービス
Clean hotel, easy walking distance, rubbish aircon
A day or two before, you can reserve a particular room or they can select one for you. I chose a room, making sure that it met our requirements, only to be told when we got there that they were putting us in another room, on a different floor, on the other side of the building. The air con didn't work, so with it being cold outside and the heating cranked up in the hotel, the room was unbearably warm at times. It was however clean, and within short distance of the main part of Salzburg.,
2023 年 12 月に 3 泊滞在
Astrid R., Guest Relationsからの返信 (投稿日 : 2023 年 12 月 25 日)
Dear Daniel,thank you for taking the time to share your experience with us.We would like to formally apologize for the inconvenience may have caused during your stay with us. We are delighted to take into account all the wishes of our guests and try to implement this depending on the booking situation. We are very pleased that the location and the clearness of our hotel have spoken to your needs.We hope to be able to spoil you with another room of your choice on your next visit to Salzburg.

2/10 (非常に不満)

Alyce

2023 年 11 月に 2 泊滞在

6/10 (普通)

Josh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Our room was burning up. At least 90 degrees F inside. Asked staff how to make it tolerable able and they said there’s nothing to do. We sweated all night long. It was not a pleasant stay. Glad we were only there one night or would have been finding another hotel
2023 年 12 月に 1 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Josh,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day. We regret to read that your experience was not as positive as we would have liked to read. We understand from your review that you were not satisfied with the temperature in your room. During the winter time the air condition can be switched off so that it no longer heats. Thank you for bringing the situation to our attention. I would like to offer my apologies for these unfortunate experiences and I would like to inform you that I contacted the departments involved, in order to prevent this in future and to explain our guests more detailed how to regulate the air condition. Kind regards from Salzburg and we wish you a wonderful Christmas time.

10/10 (非常に良い)

Sandra Ann

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely modern hotel. Service was great. Breakfast was wonderful. Bar area great for a drink at the end of the day. Convenient for all the sites and a short drive to the airport. I would stay here again.
2023 年 12 月に 2 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Sandra Ann, Your review is a true delight to read. Thank you for taking the time to share your experience of your recent stay at NH Collection Salzburg City.Reading that you would like to return is definitely one of the biggest rewards to our efforts and a compliment to our team. I will make sure to share your review with them.Thank you for your kind words and for choosing to stay with us during your time in Salzburg. We would be delighted to welcome you again in the nearby future. Kind regards and merry Christmas for you and your family,

8/10 (良い)

Carol

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
NH Hotel Salzburg is a reasonable size hotel with a lovely lobby bar. It is a short walk from the Christmas markets. Many restaurants around the area.
2023 年 12 月に 5 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Carol,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Salzburg City on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards from Salzburg and a wonderful Christmas time for you and your family,

10/10 (非常に良い)

Ingrid

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

lauren

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
100/10 hospitality
The staff at this hotel are unmatched. I travel all over Europe for business and I’ve never felt so special as a guest at a hotel in my life. When I arrived the airline had lost my luggage, it was a complete nightmare. From the start Emilee was so kind to me. She worked with me to accommodate my stay as my flight was delayed and I missed the first night. Then when I got to the hotel, it was all hands on deck trying to get my luggage back. I’ve never seen any staff at any hotel genuinely care about me or my belongings. Emilee definitely stands out from the crowd with her exceptional hospitality and Nicole was so sweet, literally offering me her own personal socks as I had none with blisters on my feet. Emilee spent extra time working with Hotels.com to rearrange my stay but keeping it at the same price (which took her over an hour on the phone) and was helping me get reimbursed for my lost luggage. When I come back to Salzburg there is not doubt where I will be staying again. Thank you to all the NH staff but especially Emilee and Nicole. A tribute that started off as a nightmare ended up being a dream stay. From the bottom of my heart, thank you!
2023 年 12 月に 3 泊滞在
Svenja A., Guest Relationsからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear lauren,First of all, I would like to thank you for rating NH Collection Salzburg City on this website.How wonderful that we were able to give you an experience that suited such a high rating. This is a compliment to all the efforts our team makes for an extraordinary experience. You can stay assured that your high rating will be shared with them. We hope that you arrived home safely. We would be honored to welcome you back again in the near future!Kind regards from Salzburg and a wonderful Christmas time for you and your family,