テラス / パティオ

マスター ミラベルの口コミ

3.5 out of 5
マスター ミラベル
Rainerstraße 7, Salzburg

口コミ

8.8

非常に良い

評価 10 - 171 件の口コミ中 103 件が非常に良い" "
評価 8 - 171 件の口コミ中 42 件が良い" "
評価 6 - 171 件の口コミ中 17 件が普通" "
評価 4 - 171 件の口コミ中 4 件が不満" "
評価 2 - 171 件の口コミ中 5 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.0/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

takehiro

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great assistance, service and hospitality. Had great stay, thanks to you!
2024 年 1 月に 4 泊滞在
Avital からの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for your kind words! Delighted you had a great stay. We appreciate your feedback and look forward to welcoming you back soon!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 1 泊滞在
With best regards, Loft Collection Salzburg Teamからの返信 (投稿日 : 2019 年 10 月 30 日)
Dear Guest, We are very pleased that you have spent your Salzburg stay with us. Thank you very much for giving us such a wonderfully positive feedback right after your arrival. We hope that you had a wonderful time in Salzburg and that you felt comfortable with us. We wish you all the best and hope to see you again soon.

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Modern, clean, easy to access, and close to many great sights an eateries.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Gail Miriam

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Check in and access very easy. Property is modern and nicely decorated. Problem with shower …. It wouldn’t stay up properly. Had to tie it with a shoe lace. Outdoor sitting area looks ionto overgrown area. Could be prettied up a bit? Bed very comfortable,. Easy flat 15 minute walk to old town and places to eat and shop. Overall very happy with our stay.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Christine

出張
The city center location is perfect and everything is within walking distance!! Still, quiet surroundings. Very recommendable.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Maike

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
- modernes, gut ausgestattetes Apartment - geräumig auch für 4 Personen - sehr gute Kommunikation - gute Lage man kann fast alle Sehenswürdigkeiten zu Fuß erreichen - Drogerie, Gastronomie und Bäcker fußläufig
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Ruben

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
When I arrived and got to my room, the temperature was like 40 degrees and the aircon didn't work. The room was on top and facing the sun all day, so I couldn't live there. All information goes through Whatsapp or phone, there is no reception you can go to. So i called and wrote them and the person wasn't very helpfull at first. She suggested I picked up a fan ;) After some back and forth, she was willing to give me another room at another location in the city center. They paid for the cab and the new room was super nice and in a better location, so I was happy ;) From here, everything was fine and i enjoyed my stay with no issues.
2024 年 4 月に 3 泊滞在
Avitalからの返信 (投稿日 : 2024 年 5 月 12 日)
We sincerely apologize for the discomfort you experienced upon arrival due to the air conditioning issue in your initial room. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding as we worked to resolve the situation. We're glad we could offer you an alternative room in a more convenient location, and we're pleased to hear that you enjoyed your stay without any further issues. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future.

8/10 (良い)

Louise

カップルで旅行
Lovely apartment, great communication and very clean. No instructions for how to use air conditioner which was a pain and distance to city centre a little further than expected. Overall a great stay and would recommend
2024 年 5 月に 5 泊滞在
Avitalからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your feedback! Delighted you enjoyed the apartment and our communication. Apologies for any inconvenience with the air conditioner and the distance from the city center. We'll take note of your suggestions for improvement. Hope to host you again!

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、施設のコンディションと設備
Coming from America I’m not used to staying in hotels or BnB’s that do not have washcloths in the bathroom. I wish there were instructions in the laundry room in German and English on how to operate the washer and dryer. The property and room were clean and modern.
2024 年 4 月に 4 泊滞在
Avitalからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for your feedback and for choosing to stay with us! We're glad to hear that you found our property clean and modern. We appreciate your comments about the washcloths and laundry room instructions.Regarding washcloths, we understand that different cultures have varying expectations when it comes to amenities. We will definitely take your suggestion into consideration to improve the guest experience for those who are accustomed to having them available.As for the laundry room instructions, we apologize for any confusion caused by the lack of English instructions. We'll work on updating the signage to ensure it's clear and easy to follow for all our guests.Thank you again for your review. If there's anything else we can do to make your stay more comfortable, please let us know. We hope to welcome you back in the future. Safe travels!

8/10 (良い)

Barbara

2024 年 3 月に 3 泊滞在
Avitalからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for your review! We're glad you had a positive experience and appreciate the 4-star rating. If there's anything we could have done to earn that extra star, we'd love to hear your feedback. Your suggestions help us improve and ensure we meet the expectations of all our guests.We hope to have the opportunity to welcome you back again. If you have any questions or need assistance, please feel free to reach out. Thanks again for staying with us!

8/10 (良い)

Ronan、Bonn

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Great location, close to the centre of Salzburg. Overall we've been extremely positiv about the experience in the Master Mirabell and we would recommend it to our friends, just a few recommendations to make it a real top selection for a stay in Salzburg: - The appartment lacks a proper table to be able to have a basic breakfast, lunch or dinner in the appartment, the only available tiny table makes the kitchen totally useless. There was also a single heavy armchair available in our 1-bedroom appartment (big enough for 3-4 people) and no other additional chairs. - The ventilation system in the bathroom is extremely loud and cannot be manually controlled (it starts automatically when switching the lights). This is extremely annoying, especially during the night. - The room temperature was for us too high (over 21°c?) and couldn't be regulated via the available remote control.
2024 年 3 月に 4 泊滞在
Avitalからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you for your feedback on your recent stay at Master Mirabell. We appreciate your positive comments and suggestions for improvement. We'll address the lack of a proper dining table and additional seating, as well as the bathroom ventilation and temperature control issues promptly. We're committed to ensuring a comfortable experience for all our guests and hope to welcome you back soon.

10/10 (非常に良い)

Alexandru、wien

良かった点 : 清潔度、施設のコンディションと設備
My experience at Aparthotel Master in Salzburg was excellent! Everything was good 👍. I was impressed by the high level of cleanliness and attention to detail throughout the property. Its central location made exploring the city extremely convenient, and easy access to the main attractions was a huge plus. The staff was very friendly and professional, welcoming us with a warm smile and always available to help with any needs. I will definitely return here in the near future to recreate this wonderful experience. Thank you,🙏🔴Master,🔴 for a memorable stay!
2024 年 2 月に 2 泊滞在
Avital からの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for your glowing review! We're thrilled to hear that you had an excellent experience at Aparthotel Master in Salzburg. We take pride in maintaining a high level of cleanliness and providing attentive service to our guests. It's wonderful to know that our central location and friendly staff contributed to making your stay memorable. We look forward to welcoming you back soon for another fantastic experience. Thank you for choosing master!

8/10 (良い)

Anne

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Sehr gut gelegen, alles ist gut zu Fuss erreichbar. Schöne, moderne Wohnung. Es gab einen Feueralarm, die Feuerwehr war sehr schnell vor Ort. Es gab aber überhaupt keine Infos an die Gäste, was los war und und ob es sich um einen Fehlalarm handelte. Da hätten wir uns Infos vom Personal gewünscht.
2024 年 2 月に 6 泊滞在
Avitalからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for your feedback. We apologize for any inconvenience caused by the fire alarm. We hope to see you again in the future

8/10 (良い)

Rudolf

良かった点 : 清潔度、客室の快適度
Dejlig lejlighed
Super dejligt moderne værelse. Eneste ulempe var, at hotellet restaurant/bar overfor kunne kigge lige ind af vinduerne.
2024 年 1 月に 4 泊滞在
Avital からの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for your positive feedback on our super nice modern room! We apologize for the inconvenience with the restaurant/bar opposite. We'll address the issue to improve privacy for our guests. We appreciate your input and hope to welcome you back soon!

8/10 (良い)

Aysegül

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Sehr zentral, zu Fuß erreichbar, modern, gut ausgestattet, im großen und ganzen sauber, das schlafsofa war nur etwas unbequem aber insgesamt gut
2024 年 1 月に 2 泊滞在
Avital からの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for your positive feedback! We're glad you found our location central, the facilities modern and well-equipped, and overall cleanliness satisfactory. We appreciate your comment about the sofa bed and will consider ways to improve. We hope to welcome you back for another enjoyable stay!

10/10 (非常に良い)

katy

良かった点 : 清潔度、施設のコンディションと設備
Modernes sauberes Apartment in perfekter Lage
Avitalからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you! We appreciate your kind review. We hope to see you again in the future.

10/10 (非常に良い)

Mauricio

家族旅行
良かった点 : 清潔度、客室の快適度
2024 年 1 月に 2 泊滞在
Avital からの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for your kind review. It was our pleasure to host you.

10/10 (非常に良い)

Annika Mathias

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The apartment was comfortable for a long stay. It has a modern ambient, close to the city center (15 min) and to the central station (10 min). Though it close to the main street, when closing the windows you don't hear anything from outside (though we were at the innner side of the building and not on the street side)
2023 年 12 月に 7 泊滞在
Avital からの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you so much for your thoughtful review! We're delighted to hear that you found the apartment comfortable for your long stay and enjoyed its modern ambiance. It's great to know that our location, being close to both the city center (15 min) and the central station (10 min), met your expectations. We appreciate your feedback and are thrilled to have hosted you.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
2023 年 12 月に 1 泊滞在
Avital からの返信 (投稿日 : 2024 年 1 月 9 日)
We appreciate your review and hope to welcome you back in the future!

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
Enjoyed Stay
Very nice apartment located close to the train stations and to the city center. Would stay here again.
2023 年 12 月に 3 泊滞在
Avitalからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at our apartment and found the location convenient. It's wonderful to know that the proximity to the train stations and the city center added to your overall experience. Looking forward to welcoming you back whenever your travels bring you our way!

10/10 (非常に良い)

Natalia

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very comfortable stay with walking distance to historical sites. Condo has everything you need for a short stay, comfortable bed, clean shower and coffee provided. We even had a chocolate treat. Located perfectly close to center and to train station. Definitely place to stay the next time.
2023 年 12 月に 3 泊滞在
Avitalからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you for taking the time to share your experience! We're thrilled to hear that you had a very comfortable stay at our condo and that you found it well-equipped for your needs. It's fantastic that the proximity to historical sites, the city center, and the train station contributed to the convenience of your stay.We're delighted that you enjoyed the comfortable bed, clean shower, and the added touch of coffee and a chocolate treat. It's our goal to provide a welcoming and enjoyable experience for our guests, and we're pleased to know we met your expectations.We would be honored to host you again on your next visit. If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to let us know.Looking forward to welcoming you back!

10/10 (非常に良い)

Petra

良かった点 : 清潔度、客室の快適度
2023 年 11 月に 2 泊滞在
Avitalからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you! We hope to see you again in the future

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
Good value with close distance to attractions
It is great; location is close walking distance to the central station, also close walking distance to the old town and everywhere u need to visit.
2023 年 11 月に 3 泊滞在
Avitalからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and found our location convenient. It's fantastic that our proximity to the central station and the old town made your visit more accessible and enjoyable. We hope to have the pleasure of hosting you again in the future. Safe travels, and thank you for choosing to stay with us!

10/10 (非常に良い)

ByungSuk

良かった点 : 清潔度、客室の快適度
2023 年 11 月に 2 泊滞在
Avitalからの返信 (投稿日 : 2023 年 12 月 21 日)
What a great review! Thanks a lot and hope to see you again in the future

10/10 (非常に良い)

Susana

2023 年 11 月に 3 泊滞在
Avitalからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you! We appreciate your feedback. Have a great week.

10/10 (非常に良い)

Craig Steven

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The heated bathroom floor was very welcome, the room was spotlessly clean as was the bedding. It was quiet and very relaxing, there are bus stops nearby and the town centre is a straight 10-15 minute walk to the old town. There are a number of cafès nearby for breakfast.
2023 年 11 月に 3 泊滞在
Avital からの返信 (投稿日 : 2023 年 11 月 28 日)
Thank you for providing feedback on your recent experience at master Mirabell. We take pride inproviding a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 (非常に良い)

Andreas

2023 年 11 月に 4 泊滞在
Avitalからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you ! We hope to host you again in the future

10/10 (非常に良い)

Arthur

Great location and clean and easy to access
2023 年 9 月に 4 泊滞在
Avital からの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for your kind words. It was a pleasure to host you.

10/10 (非常に良い)

Ramona

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Communication with the host was incredible, they responded to messages within minutes. The apartment is in an amazing location and was the perfect size studio apartment for us. Shower had great pressure and immediate hot water which was great in 6 degrees temperature and we could use the washing machines and dryers downstairs free of charge. We were also given a late checkout. Would definitely stay here again, we were really happy here.
2023 年 11 月に 3 泊滞在
Avital からの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for choosing to stay with us. We are happy that you enjoyed your stay. Thank you for the feedback and we hope to see you again soon.

10/10 (非常に良い)

Erin

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Master Mirabell is perfectly located. It is an apartment, not a hotel so you need to make sure you watch for their email and check in ahead of time. After that the process is flawless.
2023 年 10 月に 3 泊滞在
shai からの返信 (投稿日 : 2023 年 10 月 22 日)
Thank you Erin for your kind review. Hopefuly we will host you again with us.

10/10 (非常に良い)

Mohamed

2023 年 10 月に 5 泊滞在
shaiからの返信 (投稿日 : 2023 年 10 月 22 日)
Thank you Mohamed for your review. Hope we will host you again.

10/10 (非常に良い)

Paul

良かった点 : 清潔度、客室の快適度
2023 年 9 月に 5 泊滞在
Avitalからの返信 (投稿日 : 2023 年 9 月 17 日)
Thank you Paul! It was our pleasure to host you. Hope to see you again soon

10/10 (非常に良い)

Mesfer

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good location and we spend a good time. Staff are helpfult
2023 年 9 月に 1 泊滞在
Avital からの返信 (投稿日 : 2023 年 9 月 13 日)
Thank you for taking a moment to share your experience. We are so pleased to hear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 (非常に良い)

Brian

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We (Family of three) stayed for 4 nights. Very clean, great communications, safe, close to everything. We enjoyed very much our stay here.
2023 年 8 月に 2 泊滞在
Shai からの返信 (投稿日 : 2023 年 9 月 21 日)
Hi Brian. Thank you for your kind reply. Hope we will host you again.

10/10 (非常に良い)

Brian

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 8 月に 2 泊滞在
Avital からの返信 (投稿日 : 2023 年 9 月 13 日)
Thank you for sharing a review of your recent experience. We hope you’ll visit us again soon.

6/10 (普通)

Christoph

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Habe die Zugangsdaten vom Zimmer nicht erhalten, evtl. Habe ich was falsch gemacht...kommunikation auf deutsch nicht möglich, ausgewählt, aufgelegt. Telefonat nur in Englisch möglich. Ansonsten alles Super hier!
2023 年 8 月に 2 泊滞在
Inbarからの返信 (投稿日 : 2023 年 8 月 26 日)
thank you for taking a moment to share your experience at master Mirabell . I will be sure to share your feedback regarding the communication with our team, We hope you give us another chance soon, so we can share aneven more positive experience.

6/10 (普通)

Nauman

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property was clean and in good location however I won’t recommend going there in summer month when it’s hit the AC is on automatic setting and changes temp on it own … felt hot at night .. has no parking but does provide voucher for discounted parking close by … overall my experience was avg …
Inbar からの返信 (投稿日 : 2023 年 8 月 26 日)
Dear NeumanThank you for taking the time to write a review of our property. I'm glad to hear that you found it clean and in a good location.I'm sorry to hear that you had a few issues with your stay. I understand that the automatic AC setting can be frustrating, and I'll look into adjusting it so that it stays at a consistent temperature.we will be happy to host you again in the future

10/10 (非常に良い)

Stephanie

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Couldn’t recommend this property enough. Especially if you are visiting Salzburg in the late summer - air conditioning! Communication was extremely fast. Lovely quiet area near Mirabell Park. 10 minute walk from the Innsbruck central train station. 10 minute walk to old Salzburg. Bus stop the next block over. Updated amenities. They allowed me to check in early and check out late. Truly an ideal stay!
Inbarからの返信 (投稿日 : 2023 年 8 月 26 日)
Thank you for taking a moment to share your experience at master Mirabell . We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

10/10 (非常に良い)

Amit

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent apartment. Clean and well maintained. Smooth check-in process. Very comfortable and enjoyable stay for families.
2023 年 8 月に 2 泊滞在
Avitalからの返信 (投稿日 : 2023 年 8 月 17 日)
Thank you for your kind review! We were happy to host you

10/10 (非常に良い)

KYUNG SOO

家族旅行
良かった点 : 清潔度、客室の快適度
괜찮은 호텔입니다
위치최고. 비대면 체크인, 체크아웃. 대신 온라인으로 기록하거나 커뮤니케이션이 많음. 4인으로 급하게 잡았는데 4인이 머무르기에는 많이 좁음. 1인 최대한으로 잡아도 2인을 위한 룸이라고 뵈야함. 다른 부분은 모두 만족스러움.
2023 年 7 月に 1 泊滞在
Avital からの返信 (投稿日 : 2023 年 8 月 11 日)
Thank you! We were happy to host you! We hope to see you again soon.

8/10 (良い)

rebecca

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Good location
2023 年 3 月に 2 泊滞在
Avital からの返信 (投稿日 : 2024 年 5 月 5 日)
Happy to hear! We would be happy to host you again.

10/10 (非常に良い)

Karen

家族旅行
良かった点 : 清潔度、客室の快適度
Det fungerer overraskende godt
Det ubemandede hotel ligger centralt i Salzburg, hvorfra det er muligt at gå til seværdigheder, restauranter og shopping. Udenfor hotellet er der en indtjekningsautomat, hvor man ved hjælp af sit kreditkort selv skal indskrive sig på hotellet, og hvorfra man også modtager nøglekort. Man kommunikerer med hotellet via mails. Det fungerer overraskende godt, og vi følte ikke, at vi manglede nogen information. Der er mulighed for selv at lave morgenmad i det lille køkken på værelset. Salzburg er perfekt til en forlænget weekend. Koncert på Mirabell Slottet, besøg i Mozarts fødehjem og en tur med toget til én af de smukke byer i nærheden af Salzburg kan anbefales. Der er mange gode, forskelligartede restauranter i nærheden af hotellet - der er noget for enhver smag og pengepung.
2023 年 2 月に 4 泊滞在

10/10 (非常に良い)

Cydonie

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We had a wonderful stay here. Well heated, very hot water for showering, and a comfortable apartment. We were kindly provided with a hot plate for cooking due to the length of our stay. I was a little worried about the check in process after reading several of the reviews, but if you follow the instructions provided it works perfectly. There is not a manned reception like in a hotel, but this did not bother us at all. The location is excellent — an easy walk to the old town. I would stay here again.

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度
飯店的清潔需加強
2023 年 1 月に 2 泊滞在

10/10 (非常に良い)

Kornelia、Salinas

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property was clean and nicely furnished. We only stayed one night, but we'll definitely keep this place in mind for longer stays. The kitchenette seems to have everything you need, and the apartment has plenty of storage. The location is within easy walking distance to the train station, Mirabell gardens and the downtown area.
2022 年 12 月に 1 泊滞在
Avital からの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for your positive feedback! We're glad you enjoyed the clean and nicely furnished property. It's wonderful to hear you're considering us for longer stays. We've equipped the kitchenette with essentials, and the ample storage is there for your convenience. We appreciate your mention of the convenient location near the train station, Mirabell gardens, and downtown. Looking forward to hosting you again!

6/10 (普通)

Marci

家族旅行
良かった点 : 清潔度
Potential, but not executed well.
The place is very nice and has potential, but the check in process was terrible. Not having someone at the desk is a terrible idea when things go wrong. You have to have a working phone to call with any questions. The mattress and bedding were terrible. The sheets felt wet and cold all night long and the duvet barely covered the bed.
2022 年 12 月に 1 泊滞在
Avital からの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for your feedback. We appreciate your positive comments about the place and recognize your concerns about the check-in process and bedding. We apologize for any inconvenience you experienced. We'll address these issues promptly to ensure a better experience for future guests. Your input is valuable, and we hope to have the opportunity to improve your impression in the future.

8/10 (良い)

WOOJOO

2022 年 12 月に 1 泊滞在

6/10 (普通)

Pawilai

良かった点 : 清潔度
Partially occupied front desk was a joke.
The hotel was in a good location near Salzburg's Old Town in a walking distance to all the attractions. The hotel itself, however, was disappointing. No staff at front desk, like ever! The sign said it should be occupied 8am-4pm but the only time we saw someone there was the first day when we got there at 2pm. The staff let us leave our luggage there but said we had to come back at 3pm to check-in. We came back at 3:05pm but they were gone. We followed the instruction to do self-check in at the machine but it failed to give us the room keys and said to call the emergency number. We called and the lady said someone would be coming to help in 5-10 minutes. There was another couple who tried to do the same so we had to stand outside waiting in the cold due to limited space. Eventually a lady showed up 20 minutes later. She went to sit at the front desk for another 10 minutes, while we were STILL standing outside in the cold, before coming to ask if we needed help. Eventually we got the key to our room so bad first impression already. The room was ok with kitchen and 2 TVs, however, all English shows were dubbed in German excepts a BBC news channel so no use for the TVs. Shower design was terrible. You got a square of 1ft x 1ft with a depth of ~2 inches as the drain pan. The drain was super slow so bathroom was flooded every time we took a shower. We messaged the hotel through but never received help or response. Terrible experience.
2022 年 11 月に 3 泊滞在

6/10 (普通)

Claudia

2022 年 11 月に 2 泊滞在
Kaiserからの返信 (投稿日 : 2022 年 11 月 29 日)
Dear guest,Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Loft Collection Salzburg Mirabell.It is very important for us to receive feedback from our guests. Only by your opinion, your ideas and your criticism, we can constantly improve our services and of course it is always a pleasure to get positive feedback.We look forward to seeing you soon at the Loft Collection Salzburg MirabellWith kind regardsYour host team

4/10 (不満)

Jennifer

家族旅行
気になった点 : 設備とサービス
The hotel is centrally located and in easy walking distance to many shops and restaurants, but we stayed at three different hotels in Salzburg and this one was the worst value for the money. No front desk reception for inquiries and the pull out couch was not made up for our stay despite hotel knowing there were four of us. No sheets for the pull out bed and no one at reception to go to for help. The only bedding available for the pullout couch were two small coverlets that two of us had to sandwich ourselves between and barely covered us. No breakfast included and no guest service or special amenities, unlike another hotel we stayed in for the same price just across the street that had a beautiful lobby and restaurants for same price. In Salzburg, look elsewhere first.
2022 年 11 月に 1 泊滞在
Kaiserからの返信 (投稿日 : 2022 年 11 月 28 日)
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Your host teamLoft Collection Salzburg Mirabell